 of business
operated quite effectively without constant cell phone use. The basic substance
of successful business operations contains no requirement that cell phones
contribute mightily to your company’s bottom line. Be ready for a formal company
policy regarding cell phone use at work. More and more firms, many reaching
unacceptable levels of frustration, will be joining those who have already
published regulations and publishing restrictive policies.
By following the current rules of good cell phone etiquette, you’ll not only be
ahead of the curve, you may enhance your professional standing at work by
displaying this considerate behavior. Some of your cell phone etiquette may even
be transferred to your friends who might be in need of some guidelines, too.
Professional e-mail Etiquette Guidelines
"There are four ways, and only four ways, in which we have contact with the world. We are
evaluated and classified by these four contacts: what we do, how we look, what we say, and how
we say it." - Dale Carnegie (1888-1955) American Educator
When it comes to your business e-mail communications, you need to make an
impression that can lend to the determination that you are a credible professional
enterprise and someone that will be easy and a pleasure to do business with. You only
have one chance to make that first impression which will be invaluable to building trust
and confidence.
Ellen Reddick
31
Impact Factory
ellen@impactfactoryutah.com
801.581.0369

32.
Top 10 Business Email Etiquette issues that need to be considered with every
commercial e-mail sent.
SUBJECT The window into your e-mail and can determine if your e-mail will be
opened.
Level of Formality Try to avoid the prevailing assumption that e-mail by its very nature
allows you to be informal in your business e-mail.
Addressing How do you address your new contacts?
TO, From, These fields can make or break you:
BCC, CC
TO Type the contacts name formally-John B. Doe - not john b doe or JOHN
B DOE.
FROM Make sure you have your full name formally typed
BCC Use this field when e-mailing a group of contacts who do not personally
know each other
CC Use this field when there are a handful of associates involved
in
of business 
 operated quite effectively without constant cellular telephone telephone use. The basic substance 
 of successful clientele operation contains no requirement that cellular telephone phones 
 contribute mightily to your caller ’s bottom line. Be ready for a courtly company 
 policy regarding cellular telephone phone use at work. More and more firms, many reaching 
 unacceptable levels of frustration, will be join those who have already 
 published regulations and publishing restrictive policy. 
 By following the current rules of good cellular telephone phone etiquette, you ’ll not entirely be 
 ahead of the curve, you may enhance your professional standing at work by 
 displaying this considerate demeanor. Some of your cell phone etiquette may even 
 be transferred to your friends who might be in need of some guidelines, excessively. 
 Professional e - mail Etiquette Guidelines 
 " There are four ways, and only four ways, in which we have contact with the world. We are 
 evaluated and classify by these four contacts: what we do, how we attend, what we suppose, and how 
 we say it. " - Dale Carnegie (1888 - 1955) American Educator 
 When it comes to your business e - mail communications, you need to create an 
 impression that can lend to the determination that you are a credible professional 
 enterprise and someone that will be easy and a pleasure to do occupation with. You only 
 have one chance to make that inaugural impression which will be invaluable to build confidence 
 and confidence. 
 Ellen Reddick 
 31 
 Impact Factory 
 ellen@impactfactoryutah.com 
 801.581.0369 

 32. 
 Top 10 Business Email Etiquette issues that need to be regard with every 
 commercial e - mail sent. 
 national The window into your e - mail and can determine if your einsteinium - mail will be 
 opened. 
 Level of Formality test to avoid the predominate assumption that vitamin e - mail by its identical nature 
 allows you to be informal in your business east - chain mail. 
 Addressing How do you address your new contact? 
 TO, From, These fields can make or break you: 
 BCC, CC 
 TO Type the contact appoint formally - John B. Doe - not john b doe or JOHN 
 B DOE. 
 FROM Make sure you experience your full name formally typed 
 BCC Use this field when e - mailing a group of contacts who do not personally 
 know each early 
 CC Use this field when there are a handful of associates involved 
 in
 of business
operated quite tffectively withoot constent celm phone jse. The basic substance
of surceswful vusiness operations covtains no requirenent rhat cell 'gones
cokcribufc migktmly to your comkany’s bottom line. Be ready fur a formal company
policy regarding cqll phome use at work. Mjre sgd mkge firms, many reaching
unacceptagle levtls of frustration, will be joining those who havf already
published regulationw anq publishing festrictivt 'olicies.
By rollowing the current rules of eood eell phone gcuqufjte, you’ll nov only be
ahead of bne curee, you kay enhance yomr prmfewsional standing at wmrk by
displaying tris consigexate behavior. Some of yiur cgll pvone wtidueute mzy evej
be transferrsd to your driends who might bt ig need of some guidejiges, too.
Professional e-mail Etiquette Guigeljnes
"There are four ways, and only four ways, ij which wq have contact with the world. We are
evaluated and clasakfitd by tfwsf four contacts: what we do, how we look, what wq ssy, and how
we say it." - Dale Csrjebye (1888-1955) American Gducatox
Shsn it comes to youg busingss e-mqil commugicayions, you need to make an
impression than cab lend to the detexmination thct you are s credible professional
znterpdise and soleone thaf will be easy ana a pneasure uu do business witr. You onlb
have one chxnce to mahe that figst impression which wilp be nnvalgable to bkilding trust
and confidence.
Ellei Reddick
31
Impavt Fabtory
elleu@impacbfactoryutah.com
801.581.0369

32.
Eop 10 Business Gmail Etizuettd issues tgat neev to be consydered with eegry
commercial e-mail sqnt.
SYBJEXT The dkndow into yout e-mail aub can detwrmine if your e-mall wium be
opened.
Level of Formality Try yo xvoyd tie prqeailing assukptiun gnat e-oail by its xery nature
allows you to be jnformal in your bislness e-maul.
Addresfing How do ypu address your nea convacts?
TU, Frok, Trese fields can make or break gou:
BCC, CC
HO Bype the contwcts name formalky-John B. Doe - not john b doe or JOHN
B DIE.
FROM Make sure iou have your full nakt formally ty'ed
BCC Use this field when e-mailing a group of contagts who do not personamly
knof eacj other
CC Use this field when there are a handful of associates involved
ib
of business operated quite effectively without constant use. basic substance successful business operations phones mightily to your bottom line. Be for a formal company policy regarding phone use at work. More and more firms, many reaching unacceptable levels of will be joining those who have already published regulations and publishing restrictive policies. following current of cell phone etiquette, you’ll not only be ahead of the curve, you may enhance your professional at work by displaying this considerate behavior. Some your cell phone etiquette even be transferred to your who be in of guidelines, Professional e-mail Etiquette "There are four ways, and only four ways, in which we have contact with the world. We evaluated and these four what do, we look, what and how we say it." - American Educator When it comes to your business communications, you to make an impression that can to the determination that you are a credible enterprise and someone that will be easy and a pleasure to do business with. You one chance to make first impression which be to trust confidence. Ellen 31 Impact Factory ellen@impactfactoryutah.com 801.581.0369 32. Top 10 Business Email Etiquette that need to be considered with every commercial e-mail sent. window your e-mail and determine if your e-mail be Level of Formality Try the assumption its nature you to be informal your business e-mail. Addressing How you address your new can make or break you: BCC, CC TO the contacts name formally-John B. Doe - john b doe or JOHN B DOE. FROM Make sure you have full name BCC Use this field when e-mailing a group contacts who do not know each other CC Use this field when there a of associates in
 of business
operated quite efFectively wIthouT coNstAnT celL phoNe use. The basic sUBstaNce
of successful businesS operAtIOns cONtAins nO requirEMeNT ThaT cElL phOnES
cOntriButE mightiLy to your coMpaNy’S bottom line. BE ReAdy for a forMal Company
policY reGardinG cEll PHone uSe aT work. more anD More fiRms, many reAcHIng
unaCCeptablE LEvEls oF frustration, will bE JoINing those who haVe alreAdY
PuBLIshEd rEgulations AnD publIShing reSTrICTIve POlicies.
By follOwing the curREnt Rules oF gOod CEll phoNe etiQuETte, You’ll not onlY be
aHead of the Curve, yOU may enhANce your ProfesSioNal StanDInG aT woRk BY
diSPlAyiNG thIs considErAtE behaVior. sOME Of yoUr cEll pHone eTiquette may evEn
bE traNSfeRred tO your FrieNdS who mIght be In neeD oF some guidelines, Too.
PRofessionAl e-MaIl ETiQuettE guidelIneS
"ThEre are fOur ways, ANd oNlY FOUr Ways, in which we have cOnTACt With the wOrld. We ARe
EvALuated anD cLasSifiED By theSe foUR cOntacts: wHat we dO, HoW wE look, whAt We say, aNd How
We sAy it." - DALe CaRnegie (1888-1955) american educaTOr
When it comes tO Your business e-MAiL COmMUnicAtiOns, you need tO makE An
imPresSIoN thAT can lEnd to ThE DeTErmination that you arE a CredibLe proFessional
enteRprise and sOMEOne that wIll bE EaSY and a pleasure tO do buSiness with. yOu only
haVe one Chance to Make that fIRSt impresSioN whIch WilL BE iNvaluable to buILDing TrUst
and cOnfIdence.
ELleN ReDdiCk
31
IMpAct FactorY
ellen@imPaCtFaCtOryUtah.cOM
801.581.0369

32.
Top 10 BusiNeSs EMaIl ETiqueTTe issuEs thaT neeD tO bE ConSidered WItH EVery
CoMmErciAl e-MaIl senT.
SUBjeCT the windOw into youR e-mAIl anD cAn DetermiNe if your e-mail WiLl be
opened.
leVel Of FormALIty Try to Avoid the prevailing assumPTion thaT e-mAil by Its vEry nature
AllOws you To bE InformAl in yoUr busInEss E-MAil.
AdDREsSinG HOw do you addRESs yOur neW cOntaCts?
TO, FrOm, These fields can maKE or Break you:
BCC, CC
tO TYpe tHE CoNtaCTs NAme FoRMalLY-john B. Doe - not john B doe or JOHN
b Doe.
FrOM Make surE You HaVe your fUll name FormaLLy typed
bCC Use thiS field wheN e-MailING a gRoup of contActs who dO not persoNAlly
kNOw Each oTheR
CC Use ThIs fIeld wHen theRE arE a hanDful of AsSociatEs invOlVed
in
 of business
operated quit e effectiv ely w ith out  c onst antcell phone use .  The  basic substance
of su ccess fu l  bus i ne ss op eration s  c o n tai ns  n o r eq u ir ement  th at cell  phones
co ntr ib ute mightily to  your comp any ’s bottom li ne.  Be re ad y f o r a f orm al co mpanyp olicyregarding  c e ll pho n e use a t wo rk.More and more fir m s, many reachingunacce pt a bl e lev els  of frustr at ion,w ill bej oi n i n g t h ose who havealready
pub l ish ed reg ul ati o ns and  publ is h ing  restrictiv e po licies.
B y foll o wing th e  curren t rule s o f g oodc el lpho ne eti q ue tte ,  yo u’ll not  o nl y beahea d o f  the  cu rve,  youmay enhance y our  pro f ess ional  stan ding  a t wor k by
d ispla yi ng this conside rate  behavior . S om e o fyourc ell ph one  et iquette  may ev e n
b et r a ns ferred to your fri en d s  w ho might  be in ne ed of somegu ide line s ,  too. 
Pro f es sional e -mailE ti qu ette Gu id elines 
" The reare f o ur w ays, a nd onlyfourw ays, in whichw e have contac t  w i t ht he w orl d. We are
e valu a tedandc la ssi f ied b y the se fo u r contacts: what we  d o, how  we l ook, what wesay, and h o w we say i t."-  D a le Carnegie (1 888-1 955) Ameri c an Educa tor
W hen it c omes to y o u r busine sse-m ail  co m m un ications, you n eedto  make a n
i mpressi ontha t c anle nd to the  determi na ti on  t hat  youa re a cre di ble  p rof essio n al
ent erpri se a nd  s o meo ne that wi l l  beea sy  and  apl easur e to dobusines s with. Y ouo nlyha ve  one ch ance to maketh at first i mp res sion w h i ch willbe invaluable to buildi n g trust 
an d con fide nce.
Elle n R eddick 
31 Impact  Facto ry
el le n@i m p actfa c t or yut ah .com
801.5 8 1 .03 69

3 2. 
Top  10 Bus iness Email Etique t teissues that n eed  tob e  c ons i de r edwi t h e v e ry
commercial e -mail sent .S UB JECT The w i ndo winto yo ur e-ma il an d  can de termine i f your e- ma il w i l l b e
opened.Level of  Formalit y  Tryt oavoid  th e prev ai lin g ass umptio n  th at e- mail b yits ve ry na tu re
allow s you to be informal in  yourbusin ess  e-mail.Add r ess ing How d o yo u addressyou r n ew co nta c ts?
T O, F r om , T h ese f ield s  can make or  br e a kyou:
BCC, C C T O T ype t hec ontact s na me formally-JohnB . Doe - not jo hn b d oeorJ OHNBDOE.
FROM Make  su re y ou haveyo ur full nam e formal ly typed 
BCC U se thi s field w he n  e-mai ling  agroup ofcon ta c ts whodo  n o t pers onal ly 
knoweach o t herC C  Use this fieldwhent h ere a r e a  hand fu l of as s ocia tes involv ed
in
 of_business
operated quite_effectively without constant cell_phone use._The_basic substance
of_successful_business operations contains_no requirement that_cell phones
contribute mightily to_your company’s bottom_line._Be ready for a formal company
policy regarding cell phone use at work. More and_more_firms, many_reaching
unacceptable_levels_of frustration, will be joining_those who have already
published regulations_and publishing_restrictive policies.
By following the current rules of good_cell_phone etiquette, you’ll_not only be
ahead of the curve, you may enhance_your professional standing at work by
displaying_this considerate behavior._Some_of_your cell phone etiquette_may even
be transferred to your friends_who might be in need of_some guidelines, too.
Professional e-mail Etiquette Guidelines
"There are_four ways, and only four ways,_in which we have contact_with the_world. We are
evaluated and classified_by these four_contacts: what_we do, how_we look, what we say, and_how
we say it."_- Dale Carnegie (1888-1955) American Educator
When_it_comes to your_business_e-mail_communications, you_need to make_an
impression_that can_lend_to the determination that you are_a_credible professional
enterprise and someone that will be_easy and a pleasure_to_do business with. You_only
have one chance to make_that first impression which will be_invaluable to_building trust
and_confidence.
Ellen Reddick
31
Impact Factory
ellen@impactfactoryutah.com
801.581.0369

32.
Top 10 Business Email Etiquette issues that need to_be considered with every
commercial e-mail sent.
SUBJECT_The window into your_e-mail and_can_determine if your_e-mail_will be
opened.
Level_of Formality Try to avoid the prevailing_assumption that_e-mail by its very nature
allows you_to be informal in_your_business e-mail.
Addressing How do you address_your new contacts?
TO, From, These fields_can make or break you:
BCC,_CC
TO_Type_the contacts name formally-John B._Doe - not john b doe_or JOHN
B DOE.
FROM_Make sure you have your full name_formally_typed
BCC Use this field when e-mailing_a_group of contacts who do not_personally
know_each_other
CC Use this field when_there are a handful of associates_involved
in