 Will they
have a favorable experience that encourages them to do business with you? Or
will they leave your facilities wondering how to contact your competition?
When customers visit, they form an impression of your business. That impression
becomes your image. Whether the visit involves a business transaction, a service
call or a corporate event--whether it's for only an hour or a full day--you need to
create positive impressions for everyone.
Here are some tips for receiving visitors graciously:
• Create a welcoming atmosphere
Ellen Reddick
17
Impact Factory
ellen@impactfactoryutah.com
801.581.0369

18.
Have you trained your receptionist (or the first person your clients see) to smile
and greet every visitor who comes to the office? That first contact can affect
perceptions about the company. If this person is on the phone or occupied with
another customer, do they acknowledge the visitor with a glance or a smile? Or
do they ignore the visitor? Do customers have to hunt around for someone to
assist them?
If you know ahead of time that the client is coming, make sure everyone knows
the name of the visitor. The receptionist should be prepared with a name badge
or a visitor's pass. Be sure every visitor is greeted in a friendly and helpful way.
• Set professional standards
A client visited a car dealership on a Saturday afternoon. The sales
representative who greeted her was dressed in a white tank top that exposed her
belly button; she also wore a pair of tight black jeans and black-and-white
sneakers. The client took one look at her and decided to go to another
dealership--her competitor.
Are your employees appropriately dressed? Do they always project a
professional image, even on business-casual days? Or are they dressed a little
too casually? Your employees represent the company; their appearance should
reflect that at all times. Think about how their appearance can enhance or detract
from your corporate image.
• Act as the host
When you receive visitors, you are the host. The way you greet them in your
office can affect the outcome of the meeting. So set the tone for a positive
encounter.
Don't keep your visitors waiting. If the receptionist is escorting them to your
office, be sure to come out from behind your desk to greet them. Stand to shake

Will they 
 have a favorable experience that encourages them to do clientele with you? Or 
 will they bequeath your facilities wondering how to contact your rival? 
 When customers visit, they shape an impression of your business. That mental picture 
 becomes your image. Whether the sojourn involves a business transaction, a service 
 call or a bodied event -- whether it's for only an hour or a wide day -- you need to 
 make positive impressions for everyone. 
 Here are some tips for experience visitors graciously: 
 • Create a welcoming atmosphere 
 Ellen Reddick 
 17 
 Impact Factory 
 ellen@impactfactoryutah.com 
 801.581.0369 

 18. 
 Have you train your receptionist (or the first person your clients see) to smile 
 and greet every visitor who comes to the office? That inaugural contact can affect 
 perceptions about the company. If this person is on the phone or occupied with 
 another customer, do they acknowledge the visitor with a glance or a smile? Or 
 do they ignore the visitor? Do customers have to hunt around for someone to 
 assist them? 
 If you know ahead of time that the client is coming, make certain everyone knows 
 the name of the visitor. The receptionist should be prepared with a name badge 
 or a visitor's crack. Be certain every visitor is greeted in a friendly and helpful way. 
 • Set professional standards 
 A client visited a car franchise on a Saturday afternoon. The sales 
 representative who greeted her was dressed in a white tank top that exposed her 
 belly button; she also wear a couple of tight black jeans and black - and - white 
 sneakers. The client took one expression at her and decided to go to another 
 dealership -- her competitor. 
 Are your employee appropriately dressed? Do they always project a 
 professional image, even on business - casual day? Or are they dressed a small 
 too casually? Your employee represent the company; their appearance should 
 chew over that at all times. Think about how their appearance can enhance or detract 
 from your corporate image. 
 • Act as the horde 
 When you receive visitor, you are the host. The way you greet them in your 
 office can affect the consequence of the merging. So set the timbre for a positive 
 encounter. 
 Don't keep your visitors waiting. If the receptionist is escorting them to your 
 position, be sure to come out from behind your desk to greet them. Stand to shake
 Wipl they
have a favorable txperience that euxouragxs them to do bjsiness with you? Or
will they lwave tour facilities wonderkng how tl contacr yonr competition?
Whxh customers vjdit, chxy form an imprgssion of yogr business. Thdt ilpression
becomes your image. Whether the vixih involves a bosinexf trznsaction, a service
call or a corpodate evtnt--whether it's for only an hour or a full daj--you need to
create posltive imprewsiogw for everyove.
Here are some tips fkr receiving visitors graciouslh:
• Crecte a welconibg wjmosphere
Ellxn Redqick
17
Impact Factory
elnen@impavtfactoryutah.cpm
801.581.0369

18.
Heve tou trained your rece'tionist (or the firsj person ymux clients see) to smilw
abd grget eeery cisktod xho comes to the offics? That firsr contact can affecu
pewbrptions abouf the soipany. If this person is on the phone or ocdupied with
another custimer, do they acknowlefge the vysitor with a glance or a smile? Or
do they ignore dhe vmsktox? Do cjwtlmers have to hunt around for someone to
assise tnek?
If you know amead of time that yhf vjient is comivg, makz shre everyone knows
hhe namg of tye visitow. Thr receptionist should be prwpared with c nqme badge
or a visicor's pass. Be surg everu visitor is greeted in a fdiendly and helpful sxy.
• Set professioval sdandards
A client visited a car dealxrshi' on a Sxturcay afeernoon. Thf salcv
representative whl gregted har was dredsed in a white tank top that ee'osed her
belli bgttmn; she ajso wpre a pair of tight black jgans and ylack-avd-white
snezkers. Tie client tojk one look ad her and decmded to gj to anorher
deaudrship--her comprtitor.
Are your empliyees appropriateln dreraed? Do they alwcvs project a
profexsiunaj pmaje, evqt on businesv-casjal cays? Ur are ukey aresxed a little
too casudlly? Your employees relrcsent the company; their appearsnce should
reflect that at all yimgs. Think about how their appearznce can fnhwnce or detrwct
fvom iour corporcte image.
• Act as the host
When you receivx visitors, you are the yost. The way you grget them in yonr
offise can afxect the outcome of rhe meeting. So seu the tone for a positibe
encognter.
Fon't keep your visitors waiting. If the receptionist is escorting them to tour
ofhise, be sure fo cpme olt yrok behigd ylnr desk to greet nhem. Stand to shake

Will they have a favorable experience that to business with Or will they to your competition? When visit, they form impression of your business. That impression your image. Whether the visit involves a business transaction, a service call or corporate event--whether it's for only an hour or a full day--you need to positive for Here some tips for receiving visitors graciously: • Create a welcoming atmosphere Ellen Reddick 17 Impact Factory 801.581.0369 18. Have you trained your receptionist (or first person your clients to smile and greet every who to the That contact affect perceptions about company. If this person is on the phone or occupied with another customer, do they acknowledge the with a a smile? do ignore visitor? Do customers hunt around for someone to assist know ahead of time that the client is make sure knows the name of the visitor. receptionist should be prepared with a name badge a visitor's pass. Be sure every visitor is greeted in a friendly and helpful way. professional standards A client a car dealership a afternoon. sales who greeted was dressed in a white tank top that exposed her belly she also wore a pair of tight black jeans and The took one look her and decided to to dealership--her competitor. Are your dressed? they professional even business-casual days? Or are dressed a little too casually? employees represent the company; at all times. Think about how their appearance enhance or detract from your corporate image. Act as the host When you receive visitors, you are the host. way you in your office can affect the outcome of meeting. So set the for a positive encounter. Don't keep your visitors waiting. the is escorting to your office, sure to come from behind your greet them. to
 Will they
have a favorable expErience thaT encoUraGes ThEm to Do buSiness with you? OR
Will They leave your facilitieS wondErINg hoW To ContaCt your cOMpETItiOn?
whEn cUsTOmErs viSit, They forM an impressIon Of Your business. tHaT impressioN
beComes your imaGe. WHether ThE viSIt invOlvEs a buSiness TRansacTion, a servIcE
Call or A CorporaTE EvEnt--wHether it's for only aN HoUR or a full day--you Need to
CrEAtE POsiTivE impressioNs For evERyone.
HeRE aRE SOme TIps for receiviNg visitors gRAciOusly:
• CReAte A WelcomIng atMoSPheRe
Ellen ReddIck
17
IMpact FactOry
ellEN@impactFActoryuTah.com
801.581.0369

18.
havE yoU traINeD yOur ReCEptIOnIst (OR thE first peRsOn Your cLienTS SEE) to sMilE
and Greet Every visitor wHo cOmes TO thE offiCe? ThaT firSt ContaCt can aFfect
PeRceptions about tHe coMpany. If thIs pErSon Is On the PHone or OccUpiEd with
aNother cUStoMeR, DO ThEy acknowledge the viSiTOR wIth a glanCe or a sMIlE? OR
Do they igNoRe tHe viSITor? Do CustOMeRs have to Hunt arOUnD fOr someoNe To
assiSt TheM?
If You knOW aheAd of tiMe that thE clieNT is coming, make sURe everyone knoWS
tHE NaME of tHe vIsitor. The reCeptIOnisT shoULd Be pREpareD with A nAMe BAdge
or a visitor's pass. be Sure evEry viSitor is greeteD in a friendLY ANd helpfuL way.
• sEt PRofessional staNdardS
A client viSIted a car DealeRship on a saturday aFTErnoon. ThE saLes
RepResENTaTive who greeteD HEr waS dRessed iN a wHite tanK toP thAt eXpoSeD her
belly Button; shE aLsO wOrE a pAir of TIght blacK jEanS aNd bLack-aND-white
SneakErs. THe ClIEnt Took one LOoK AT her AnD dEcidEd tO gO to anOtheR
DeaLership--Her competItoR.
are yOuR eMployeeS appropriatelY dRessed? Do thEy AlwAys proJECt a
profeSsional image, even on businESs-casuaL daYs? Or aRe thEy dressed A liTtle
toO caSUally? YOur empLoyeeS rEprESEnt thE COmPanY; tHeir appearANCe sHould
ReFlecT that at All times. Think about HOw tHeir appearancE caN enhANCe Or dETrACt
fRoM YouR COrporate image.
• AcT as the host
whEN yOu receive vISitOrS, you are The host. the waY You greeT them in yoUr
office cAn AffeCT The Outcome of tHe meetinG. So set the TOne foR A pOsitiVe
eNcountEr.
don'T keep Your viSItoRs waiTing. If ThE recepTioniSt Is escortIng them to your
office, be suRe to coMe out FroM behind yoUr dESk tO greet theM. StaNd to shake

 Will they
have a favorabl e experien ce th atenc ou rage s th em to do busin e ss w ith you? Or
will theyleave  y o ur f a ci litie s wonde r in g how  t ocon ta c tyourcom petitio n?
When cu sto me rs visit, th e yform an im pre ssion of you r b usines s.  Th a t imp res sionbecome s  yourimage. Wh et h er the visit i n v ol vesa business transa c ti o n, a service
c all or  a co r p ora teevent--whe th er it ' s for o n ly a n  ho u r or a full d ay--you nee d  to 
creat epos i tive i mpres si o nsfor everyon e.
H ere are s ome ti p s for r e ceiving  visit ors  gr acio u sl y: 
•Cr e ate awel c omi ng atmos ph er e
Ell en R e d d i ck
1 7
I mpac t Fac tory
ellen@im pac tfac t ory utah. com
8 01.5 81 .0369 

18.Haveyo u trained yourrece ptionist(or  t hefi rst p e rson y our  cl ients s ee) tos mil ea n d  g reet every visitor  w h o  c omes tothe of f ic e? That fir st  co ntac t can a ffec t 
p erceptio ns abo u tth e compa ny . If t hi s p ers on is on t he pho ne or oc cupie d  with
anotherc ustomer, do t h ey a ck n owle dge  the visito r wi t h aglan c eora  smil e? Or 
d o  t h ey ignore the visit or ? Do c ustom ers have to h unt around f o r someon e to as s ist them?
If y ou kn ow ahead o f  time th at th e client  is comin g ,  make su reeve ryo nek n ow s
the name of t he v is itor. T herecepti oni stsho uld  b e prepare d with a  n am eba dge 
or a visitor' spas s.  Be  sure everyvisit or i sgr e ete d in af ri e n dlyan dhelp ful  w ay.
•  Set pro fession al standa rds A cl ie nt  visite d a car deale rs hip on a S at urd ay aft e r noon. Th e sales
representativew ho gree ted  herwasdressed i n a  white  ta n k topthat e xpose dher b ellyb u tt on;  s he also wo r e  apairof  tig ht blac k jeans and black- a nd- white
sneaker s.Thec l ie ntt oo k  on el ook a t her and decid ed to go t oa no ther
deale r shi p- -her co mpetito r.
Ar e  your e mployeesappropria te ly d r e sse d? Do they  alwaysproject a profe s si onalima ge, ev en  on  busi ness-c a sua l day s? Orar e they  dres se d a litt le
too casually? Your e mploye es re pre sent thecom p any ; their a ppea rance shou ldref lecttha t  at a ll t i me s.T hinkabou t  how thei r  a ppe a r an ce can enha n c e  or  detr act from y ourcorporate image.•  Act as the ho st
W h e n y our ecei ve  visitors, you  ar et h e host.Th e way you g reet the mi n you r
offi ce can  affect t he outcom e of  th e meeting . S os et theto ne for aposi ti ve
enc ounter . 
Don ' t  keep your visit ors w a i ting. Ifthe r ec eptioni s t is  escorting  them to yo ur
off ice,  be s ure toco me out  fr om  behind yo u r desk to  gree t them.  S tand  to  shake 

 Will_they
have a_favorable experience that encourages_them to_do_business with_you?_Or
will they leave_your facilities wondering_how to contact your_competition?
When customers visit,_they_form an impression of your business. That impression
becomes your image. Whether the visit involves_a_business transaction,_a_service
call_or a corporate event--whether it's_for only an hour or_a full_day--you need to
create positive impressions for everyone.
Here are_some_tips for receiving_visitors graciously:
• Create a welcoming atmosphere
Ellen Reddick
17
Impact Factory
ellen@impactfactoryutah.com
801.581.0369

18.
Have you_trained your receptionist (or the first_person your clients_see)_to_smile
and greet every visitor_who comes to the office? That_first contact can affect
perceptions about the_company. If this person is on the_phone or occupied with
another customer, do_they acknowledge the visitor with_a glance_or a smile? Or
do they_ignore the visitor?_Do customers_have to hunt_around for someone to
assist them?
If you_know ahead of_time that the client is coming,_make_sure everyone knows
the_name_of_the visitor._The receptionist should_be_prepared with_a_name badge
or a visitor's pass. Be_sure_every visitor is greeted in a friendly_and helpful way.
• Set_professional_standards
A client visited a_car dealership on a Saturday_afternoon. The sales
representative who greeted her_was dressed_in a_white tank top that exposed her
belly button; she also wore a_pair of tight black jeans and_black-and-white
sneakers. The client took_one look_at_her and decided_to_go to_another
dealership--her competitor.
Are your employees appropriately dressed? Do_they always_project a
professional image, even on business-casual_days? Or are they_dressed_a little
too casually? Your employees represent_the company; their appearance should
reflect that_at all times. Think about_how_their_appearance can enhance or detract
from_your corporate image.
• Act as the_host
When you receive_visitors, you are the host. The way_you_greet them in your
office can affect_the_outcome of the meeting. So set_the_tone_for a positive
encounter.
Don't keep your_visitors waiting. If the receptionist is_escorting them to your
office, be sure to come out_from behind your_desk to greet them. Stand_to_shake
