part of my job is to monitor a chat where other coworkers ask questions or request assistance with a problem theyre working  this is in addition to things im working on personally  often whats going on in chat provides a welcome break from what im personally working on    but as many of you may have guessed theres a downside in that the problems that arise in chat are often easier to handle and so it can become this fountain of easy wins that just end up distracting me from more important things