Apparently, there's some kind of CoH fanboy watching over this site. I've tried to put in some valid criticism of the customer service, which is verifiable by the Better Business Bureau. Some idiot wants to take the position that because it only mentions NCSoft, then it couldn't possibly be CoH, even though NCSoft Austin is specifically mentioned. I'm questioning the legitimacy of Wiki over what is, essentially, a needed change on a global problem with all MMOs. I'm pretty disappointed, so far.