_:n60f913c09a504f61b6ac5657b5a3eea0xb23
<http://schema.org/text>
"Thanks folks, I’d already followed the Sonos / Samsung One guide ….. and then went through it again with Sonos Support.  After that it was still the same, the Samsung One setup guide doesn’t seem to work.We ended up resetting and using our “backup” Samsung Remote (standard one) which has native IR - that works - it’s not as good as the One Remote for other things but we’re going to try and live with it for a few days and then decide wether or not to return the Ray.Samsung support were very good and thorough but back to same result… One Remote only 10-20% reliable at adjusting volume.  Other Samsung IR remote 100% reliable.Thanks again for the suggestions and help above. 👍👍"
<https://en.community.sonos.com/home-theater-229129/ray-samsung-one-remote-only-works-very-close-2-3ft-to-ray-6877943?postid=16629425>