_:n60f913c09a504f61b6ac5657b5a3eea0xb0
<http://schema.org/text>
"Hi All, hope you can help….New Ray owner.  Problem is Remote only works reliably with Ray if very close (2-3 ft).  Any ideas much appreciated before I contact Sonos to return. Thank you.Details…Normal sitting 7ft away, only 10-20% operational so takes ages to change volume up/down.  Repeatedly pressing the volume up/down light on the Ray only flashes about once every 5 or 6 presses.Diags so far…* Setup Ray and Samsung One Remote exactly as per instructions.* Re-Checked all setup steps.  * Replaced Batteries in remote.  * Tried an alternate Samsung remote we have (shows exactly same problem).Reconfigured Remotes to TV - both remotes works perfect when just controlling TV.* Ray is on a pan flat wooden surface, tried moving back a few inches and close to front of surface (almost hanging over). "
<https://en.community.sonos.com/home-theater-229129/ray-samsung-one-remote-only-works-very-close-2-3ft-to-ray-6877943?postid=16629425>