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"FANTASTIC SERVICE. PARTICULARLY BLOWN AWAY BY LEVEL OF AFTERCARE SUPPORT.\n \nSue and Donatas from Ecclesall Design provided a fantastic service from start to finish. We loved Donatas' approach to providing outside the box thinking with multiple design ideas that we were guided to hone, and the quality of the work was always exceptional. It was however the after-sales service we experienced (which takes place mostly via liaison with Sue) which has been nothing short of incredible.  \n \nOur building plans became drawn out for several reasons which meant our submission for planning permission came 2.5 years after we'd had our ‘final’ drawings in hand. By this point we felt we were essentially to Sue and Donatas a fully paid up, historic customer. We were unaware of the 'back end' of the design process including submission to planning, liaison with building control and all the to and fro this involves. \n \nThe level of ongoing support we received from Sue during this aspect of the project was amazing. She was highly responsive to our many phone calls and emails and went out of her way to provide information to help support us dealing with questions from our neighbours. She was very pro-active and took a lead during all the liaison with the planning office, only involving us where we needed to be. She was in tune with where we were up to and also seems to be well connected, able to draw on professional networks around planning and building control to provide answers to difficult questions. On several occasions our supposed ‘final’ designs went back to Donatas for revisions and he did these really quickly for us, again to the same high standard.\n \nDisclaimer: we don't have extensive experience with other architects. Nevertheless we’ve been around long enough to know that the after care service provided by Ecclesall Design felt far more than just a ‘run of the mill’ offering. This standard of professionalism, integrity and commitment to customer experience is something you don’t realise the importance of till it isn’t there. The way Ecclesall Design seem to run their company by placing such importance on this clearly speaks of the personal values of Sue and Donatas. We cannot recommend them highly enough."
<https://www.houzz.co.uk/professionals/architects-and-architectural-designers/ecclesall-design-pfvwgb-pf~1353059227?>