<https://www.lifesize.com/blog/contextual-routing-and-the-next-generation-of-customer-experience-management-technologies/>
<http://www.w3.org/1999/02/22-rdf-syntax-ns#type>
<https://www.lifesize.com/cs/blog/contextual-routing-and-the-next-generation-of-customer-experience-management-technologies/>