<https://community.fiverr.com/forums/topic/116331-account-demoted-to-level-1/#comment-587154>
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"I hope so Crystal. The most “rude” that I got recently with a buyer was that he ordered on my WP gig, asking me to do custom work which I don’t, I said that I’ll try to do nonetheless and then after few hours, se says he doesn’t wanna waste his time and he wants refund and you know refunds causes bad impact on my account so I wrote to him on the refund  request that he should’ve read the gig title as it said It clearly said its  Wordpress gig, no rude words, no exclamation mark, no passive aggressive talk, nothing 😦  This conversation is my best guess that I did something close to being inappropriate. "
<https://community.fiverr.com/forums/topic/116331-account-demoted-to-level-1/>