<https://www.forrester.com/blogs/15-06-05-cx_interview_on_customer_centric_design_with_kit_hickey_of_ministry_of_supply/#article>
<http://schema.org/dateModified>
"2017-07-10T16:02:12+00:00"^^<http://schema.org/Date>
<https://www.forrester.com/blogs/15-06-05-cx_interview_on_customer_centric_design_with_kit_hickey_of_ministry_of_supply/>