<https://audiophilestyle.com/forums/topic/6164-ayre-qb9-upgrade-to-24192/#comment-85515>
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"What you say is true. However, there is a big difference by way of product support and service. Some US companies behave sensibly and will ship a pcb with installation instructions (like the one you worked for if you are the Barrows that I think I dealt with sometime ago), and those who are indifferent towards supporting overseas customers. The case in point was Krell wanting to charge £300 for changing voltage on my 20i, and in the case under discussion,a premium for going 96 to 192k (no big deal from what I understand). \n  \nThere is also the case that some US shippers insist on using EXPENSIVE shippers who impose additional service charges and even taxes on recipients. There is nothing wrong in my experience with USPS which is reasonable and reliable. With a small pakage by USPS, the likelyhood is no taxes or charges. \n  \nAs an example, I can order a LARGE item of domestic machinery within the EU from say, Amazon uk and only pay e15 for transport over 1000+ miles. There is no way of doing this when US companies insist on overpriced carriers. If the machine goes wring within guarantee, they will pay return postage which can be e50 and send a replacement. \n  \nThis is the kind of service that really keep customers happy. \n  \nWhen UK distributors for US firms charge £ for dollar and do not provide adequte support,  then this is where I say goodbye. \n  \nWith Japanese high end, one can genrally order replacement parts thru service points/agents, with fast delivery and at reasonable prices, although there is zero direct support from the Japnese end though. \n  \n  \n  \n"
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