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"httpwww.globalchange.com Call-centre disasters and why customer relationship management is often destroyed by robot answering machines.  Reality check.  Keeping customer focus.   Customer relations.  Building customer loyalty and improving customer retention programmes with better customer satisfaction scores.  What clients want is better service and after sales support.  Industry and manufacturing customer loyalty.  Retail and online customers need better staff training.  Win customers and improve market share with simple leadership strategies focussed on customer needs.  Conference keynote speaker and Futurist Dr Patrick Dixon."
<https://freevideolectures.com/course/2764/conference-speaker/42>