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"Updated on 25/04/22 by Jess_OVOSorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with yoursmart meters,so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.It’s worth carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:SMETS1 Secure Smart Meter Health Check guideSMETS2 Smart Meter Health Check guideThey might also request some screenshots of your usage pages, which can help get to the bottom of things (if there’s no communication issues with your meters).Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future."
<https://forum.ovoenergy.com/my-account-140/why-have-i-lost-smart-half-hourly-usage-data-on-daily-usage-section-of-online-account-8655>