_:n381c595428434dad80a4721a5990d5b6xb0
<http://schema.org/description>
"&lt;p&gt;&lt;em&gt;&lt;strong&gt;Job Function:&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;Tier 1 Agent:&lt;/p&gt;&lt;p&gt;&amp;middot; Addressing and resolving inbound customer support inquiries.&lt;/p&gt;&lt;p&gt;&amp;middot; Working with internal cross-functional partners to resolve customer inquiries.&lt;/p&gt;&lt;p&gt;&amp;middot; Achieve &amp;amp; maintain target performance and on-time metrics.&lt;/p&gt;&lt;p&gt;&amp;middot; Ensure each inquiry is &amp;ldquo;resolved&amp;rdquo; form the customer&amp;rsquo;s perspective.&lt;/p&gt;&lt;p&gt;&amp;middot; Understand common customer pain-points and actively contribute to a knowledge base of resolution.&lt;/p&gt;&lt;p&gt;&amp;middot; Identify opportunities to elevate best practice positioning and help center content creation.&lt;/p&gt;&lt;p&gt;&amp;middot; Possess a service-oriented mind set and approach to work, delivers value through service.&lt;/p&gt;&lt;p&gt;&amp;middot; The ability to thrive in a dynamic, team-focused environment.&lt;/p&gt;&lt;p&gt;&amp;middot; The ability to comprehensively research and review complex problems to determine the best solution.&lt;/p&gt;&lt;p&gt;&amp;middot; Able to demonstrate experience developing and exercising strong judgement skills.&lt;/p&gt;&lt;p&gt;&amp;middot; Stays cool under pressure.&lt;/p&gt;&lt;p&gt;&amp;middot; The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs.&lt;/p&gt;&lt;p&gt;&amp;middot; Eagerness and ability to work in fast-paced, startup-like environment.&lt;/p&gt;&lt;p&gt;&amp;middot; Self-starter/self-motivated to achieve top performance standards.&lt;/p&gt;&lt;p&gt;&amp;middot; Teachable attitude and commitment to a growth mindset in the workplace.&lt;/p&gt;&lt;p&gt;&amp;middot; Demonstrated commitment to upholding a culture centered around core values.&lt;/p&gt;&lt;p&gt;&amp;middot; Identify opportunities to improve ad products and the customer experience, serve as the VOC.&lt;/p&gt;&lt;p&gt;&amp;middot; Demonstrated ability to work and collaborate within a team.&lt;/p&gt;&lt;p&gt;&amp;middot; Ability to prioritize and manage tasks within a sometimes chaotic environment.&lt;/p&gt;&lt;p&gt;&amp;middot; Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum).&lt;/p&gt;&lt;p&gt;&lt;em&gt;&lt;strong&gt;Qualifications:&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&amp;middot; Fresh Graduates of Technical Related field are encouraged to apply.&lt;/p&gt;&lt;p&gt;&amp;middot; Bachelor Degree graduate or Diploma in any related field. &lt;strong&gt;(&lt;/strong&gt;&lt;em&gt;&lt;strong&gt;atleast 1 year of experience in Customer Service).&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&amp;middot; Must be fluent in speaking in English language as candidates will communicate with English speaker customers.&lt;/p&gt;&lt;p&gt;&amp;middot; Amenable to work at Kuala Lumpur Sentral.&lt;/p&gt;&lt;p&gt;-&lt;em&gt;&lt;strong&gt;Type of Employment: 3-4 months (extendable)&lt;/strong&gt;&lt;/em&gt;&lt;/p&gt;"
<https://dreamcareerbuilder.com/browsejobpost.php?url=ODY4MTY>