_:nd43fd4ec49544dedb89c6e75bdc4eb58xb49
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"I am extremely disappointed and dissatisfied in the service provided my Aptive Environmental. I have made multiple complaints regarding the worthless service rendered on my property to address a rat and mice problem in my backyard. My cat continues to bring half dead rats/mice into my home and is doing a better job than Aptive at addressing the problem. A technician randomly contacted me on 9/21 stating they would be providing another service and I informed them that I was out of town and when I would return. The technician came to my home anyway and completed an unapproved service in my front yard only due to not having access to my backyard (the issues is not in my front yard) then next thing I know I was charged for the unapproved service. Now Aptive Environmental is refusing to issue me a full refund for this unapproved “service.” Not acceptable. DO NOT USE THIS COMPANY!! They do not communicate well, their remedies are ineffective for rats and rodents, they are unprofessional, and they will not honor their 10/10 customer experience rating guarantee. Horrible experience overall."
<https://bestcompany.com/pest-control/company/aptive-environmental>