_:nce239512e6e24b6bb1bebb5a9c78f2c0xb44
<http://schema.org/text>
"You manually send it. Go to mail manager&gt;bulk mail&gt; and then select the installed thank you letter. It is one of the bulk mail letters. It is  written to send to any customer whose order has been changed to a status of 'shipped' more  than about 10 days, but no older than about 3 weeks. Thus if you wait three weeks without manually sending the letter you start skipping customers. I simply send it every time I go to process orders each day. It will run in the background. It will also not resend the letter to the order twice. It sends to the email in the customers order, per order.\n \nIt only sends to the customer once per order, because it sends only to the email in a customer orders whose status is 'paid'. Once it sends the email it changes the status of that order to 'thank you' . You can see the programming and change what the status is changed to by going to:\n \nadmin&gt;includes&gt;modules&gt;mail manager&gt;sale_followup.php\n \nand making the appropriate programming changes.\n"
<https://forums.oscommerce.com/topic/378371-mail-manager/?page=8>