_:n2435dd27bb1249809d4380c066291857xb1
<http://schema.org/reviewBody>
"I wasn't happy with the Bank's currency exchange so I thought I'd ask Money Mart for the best way to exchange currency without getting ripped off\n\nThey said Western Union was the best option. Because after the transaction fee I would get \"the exact exchange rate\"\n\nSo I trusted them, got my affairs in order and sent the money via Western Union... When the money came through it turns out they charged 25% for the exchange rate on top of the fee\n\nI questioned it and Money Mart said the exchange rate can change every 10min and that Western Union set their own exchange rate... I would of never used WU if they told me this! That's really important information to leave out!\n\nWhy did they suggest WU as the \"best option\" knowing this information?\n\nI then said I'd rather have the money picked up by the sender and send it another way. Money Mart said the money had already been sent, hence they would need to charge another transaction fee and another exchange fee for me to have the sender pick up the money they sent\n\nThen they told me to ring the Western Union number if I have a problem with that. I explained I was lied to in store by Money Mart, not WU. Thus I feel this is a MM issue\n\nMM refused to take any responsibility!\nAll I wanted was for them to admit they lied, \"miss communicated\" or forgot vital information and help me get a full refund from WU\n\nLater I rang Western Union to explain. They basically said \"too bad!\". I told them I was lied to by their customer representative... They told me I can't prove that. WU has almost 85% negative reviews in the past 12 months. I don't understand why Money Mart associate with them, let alone actually recommend them as the \"best option\"\n\nI am of the opinion that Western Union is not to blame here. The Money Mart employee who left out the vital information is to blame\n\nA QUARTER OF ALL THE MONEY I HAVE IN THIS WORLD... just disappeared because of this lack of information\n\nHow would you feel if a quarter of everything you have is gone. Because you seeked advice from a finical institution which failed to tell you vital information!?"
<https://bestcompany.com/payday-loans/company/money-mart>