<https://boards.cruisecritic.com/topic/2790489-marella-explorer-2-weekend-escape-from-newcastle-review/page/3/#comment-61575993>
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"I don't think my experience will be helpful but I will give a brief summary. March last year we had to cancel, like many others, we understood that we would forfeit our deposit but also knew that if the cruise was cancelled we would receive the deposit back. Our problem was that we had a cash refund for an issue on D2 the previous year allocated to the cancellation. I agreed with management at my TUI travel agent that if i cancelled my deposit would be lost but I would receive the balance as a bacs transfer not a voucher and they confined this in writing. They phoned me for bank details and the next day closed the shop. I received vouchers in the post and a deposit refund into my bank. After many months of ABTA , resolver, insurance, card company and TUI  solicitor was the final step which was not, they say, viable because of Ts &amp; Cs \n \n\n\n\tand apparently the agent who set everything up for a cash refund should not have done it and no longer works for them.😟\n \n"
<https://boards.cruisecritic.com/topic/2790489-marella-explorer-2-weekend-escape-from-newcastle-review/page/3/>