<https://www.cxaccelerator.com/post/2018/06/19/how-developing-empathy-leads-to-better-customer-experiences>
<http://www.w3.org/1999/02/22-rdf-syntax-ns#type>
<https://www.cxaccelerator.com/post/2018/06/19/how-developing-empathy-leads-to-better-customer-experiences>