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"Annie Pilon is a Senior Staff Writer for Small Business Trends, covering entrepreneur profiles, interviews, feature stories, community news and in-depth, expert-based guides. She is a freelance writer specializing in marketing, social media, and creative topics. She has a bachelor’s degree from Columbia College Chicago in Journalism and Marketing Communications. She also has a passion for small businesses and entrepreneurship. Through her first few years of professional life, she’s written everything from traditional newspaper articles to email newsletters for political campaigns."
<https://smallbiztrends.com/2017/03/supportyourapp-customer-service-outsourcing.html>