_:ne8f04c542d624b72b25a766f73a96318xb0
<http://schema.org/description>
"<ul> <li>Implement and manage hotel's daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution. Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.</li> <li>Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.</li> <li>Communicate both verbally and in writing to provide clear direction to staff.</li> <li>Observe performance and encourage improvement. Monitor hotel occupancy and make staffing adjustments accordingly. Supervise and review cost and inventory controls.</li> <li>Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps or problem resolution by using experienced judgment and discretion.</li> <li>Supervise the budgeting, forecasting, training, motivating and staffing of the Operating Departments including: Telephone, Housekeeping Services, Food and Beverage, Front Office, Laundry, Concierge and Guest Services.</li> <li>Prepare Forecast expenses and actual results for the Operational departments revenue and expenses. Review Security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed.</li> <li>Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.</li> <li>Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, F&B Meetings, Executive Committee Meetings, Quality Teams Meetings, etc.</li> <li>Ensures that all brand standards are being maintained in each area of the property.</li> <li>Ensures all team members meet or exceed all brand requirements.</li> <li>Oversees the operation of the all property departments.</li> <li>Promotes both Guarantee of Fair Treatment and Open Door policies.</li> <li>Ensures a viable key control program is in place.</li> <li>Maintains current licenses and permits as prescribed by local, state and federal agencies.</li> <li>Provides a safe working environment in compliance with OSHA/MSDS.</li> <li>Oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures</li> <li>Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li> <li>Complies with all corporate accounting procedures.</li> <li>Performs required annual Quality audit with GM and RD.</li> <li>Comply with attendance rules and be available to work on a regular basis.</li> <li>Perform any other job related duties as assigned.</li> </ul> <br> <strong>Supporting the Management and Development of Departmental Teams</strong> <br> <ul> <li>Stays readily available/approachable for all employees.</li> <li>Extends professionalism and courtesy to employees at all times.</li> <li>Leads by example demonstrating self-confidence, energy and enthusiasm.</li> <li>Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.</li> <li>Sets clear performance expectations with the General Manager.</li> <li>Assists team supervisors with constructive coaching and counseling.</li> <li>Solicits feedback for continuous improvement.</li> </ul> <br> <strong>Managing the Guest Experience</strong> <br> <ul> <li>Extends professionalism and courtesy to guests at all times.</li> <li>Motivates and encourages staff to solve guest and employee related concerns.</li> <li>Provides excellent customer service by being readily available/approachable for all guests.</li> <li>Takes proactive approaches when dealing with guest concerns.</li> <li>Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.</li> </ul> <br> <strong>Conducting Human Resource Activities</strong> <br> <ul> <li>Ensures orientations for new team members are thorough and completed in a timely fashion.2</li> <li>Takes proactive approaches when dealing with employee concerns.</li> <li>Ensures property hiring practices comply with I-9, ADA and EEO requirements and strives for a culturally diverse work place.</li> <li>Performs other duties as assigned and needed.</li> </ul> <br><br><strong>REQUIRED SKILLS AND ABILITIES:</strong><br><br>Must have a minimum of 5 years of hotel operations management experience. Hotel Rooms and Food and Beverage management experience is strongly preferred. Must be available to work a flexible schedule to include nights holidays and weekends. Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to 'pitch-in' and help co- workers with their job duties and be a team player. Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Complex mathematical skills and considerable skill in the use of a calculator to prepare complex mathematical calculations without error, i.e. budgets, forecasting. Ability to be mobile for significant distances between and within buildings on the property. Ability to observe performance and detect signs of emergency situations and respond with proper action. <br><br><strong>NOTE:</strong><br>This description excludes non-essential and marginal functions of the position that are incidental to the <br>performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended <br>to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the <br>job successfully. Other job-related duties may be assigned by the associate's supervisor.<br>Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an <br>employment contract, implied or otherwise; each associate remains, at all times, an 'at will' associate."
<https://hcareers.com/jobs/director-of-operations-1660973/>