<https://www.percygroup.ca/post/how-to-use-lean-to-increase-customer-satisfaction-grow-sales-and-build-your-company>
<http://www.w3.org/1999/02/22-rdf-syntax-ns#type>
<https://www.percygroup.ca/post/how-to-use-lean-to-increase-customer-satisfaction-grow-sales-and-build-your-company>