<https://electricbikereview.com/forums/threads/do-bike-manufacturers-have-the-right-to-privacy-when-resolving-problems.698/>
<http://schema.org/articleBody>
"I am starting to have misgivings about us slapping the manufacturers publicly in the face when these problems pop up. I know if I had a issue with my Motiv Shadow, I would email or call Motiv and speak to Cameron or another employee. Only if that problem was not addressed properly would I think about posting it here. Motiv and I have a trusting relationship to maintain...  I would first exhaust all of the normal channels provided by Motiv to try and fix these issues/defects. After a reasonable amount of time, if I have not been satisfied, only then would I \"air\" the problems at this forum. If the problems are fixed, then report that here too. Thereby, any repetitive structural or systemic manufacturing problem related to a particular bike will be duly publicized and yet if that problem is only a one time instance that too will be known with minimal damage to their reputation.\n\nIf I was the owner/representative of an electric bike company or shop, and one of my customers had a problem with his/her bike. I'd probably be pissed off if they started the whole conversation right here in the forum... Hey! Lookie here everyone: Calvin! What gives with the bike you sold me? That trashy battery is dead!  Gimme another one. Let's go! Hop to it! ... I can't think of a better way to drive the manufacturer or bike shop owner away from this very public forum.\n\nYou know I am exaggerating of course, but you all get the idea. I or you should use the established chain of command first, then the back channel if we must. When there is no response then become like an Edward Snowden. Anyway, that's my take on this."
<https://electricbikereview.com/forums/threads/do-bike-manufacturers-have-the-right-to-privacy-when-resolving-problems.698/>