_:n34a31b2ea1cd4ad2a48895ec572ae2fexb0
<http://schema.org/description>
"<div style=\"\"><font face=\"verdana\"><font size=\"4\">ROLE</font></font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">\"● Ability to comprehensively communicate with internal customers, colleagues and superiors, both face to face and via telephone&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Self-driven and precise work approach&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Highly self-motivated to achieve high standards in Productivity, Quality and Cost Efficiency&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Integrity and desire to comply with all legal and moral standards&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Service oriented and customer focused&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Ability to priorities tasks appropriately and recognize when issues need escalation&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Team management &amp; Performance Management skills.&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">\"</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\"><br></font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">KRA</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">\"MAIN DUTIES/RESPONSIBILITIES OF THE ROLE:&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Manages a team of up to 200+ plus headcount consisting of Deputy Managers, Asst Managers, Team Leads, Quality Leads, MIS, Trainers and QAs.&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Candidates should have at least 4-6 years’ or relevant experience in key Ecommerce fraud or Transaction Risk Operations.&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Actively participate in quality deep dives and come up meaningful analysis and insights&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Monitor team performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, Staff Utilization&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Accountable to provide timely and efficient service to clients; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team.&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Coach and develop deputy Managers, supervisors, and managers on career paths for internal promotion and job enrichment opportunities&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Participates in recruitment and selection. Closely work with MIS and WFM to ensure optimum staffing and availability of resources on the production floor&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentoring&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Actively initiate, drive and participate in the network-wide strategic planning of quality initiatives, process change initiatives, Lean/Kaizen activities, etc.&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Manage the career growth and development of the process leadership team by helping team undertake stretch goals, honing their leadership and management skills, and driving focus on company's Leadership Principles&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Facilitate understanding of broader organizational tenets and strategic goals&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" style=\"\" size=\"4\">\"</font></div><div style=\"font-size: medium; font-family: Arial;\"><br></div><p style=\"margin: 0px;\">&nbsp; &nbsp;</p><p style=\"margin: 0px;\">&nbsp;&nbsp;</p> <div style=\"\"><font face=\"Verdana\" style=\"\" size=\"4\">SKILLS</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">\"● Ability to comprehensively communicate with internal customers, colleagues and superiors, both face to face and via telephone&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Self-driven and precise work approach&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Highly self-motivated to achieve high standards in Productivity, Quality and Cost Efficiency&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Integrity and desire to comply with all legal and moral standards&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Service oriented and customer focused&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Ability to priorities tasks appropriately and recognize when issues need escalation&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" size=\"4\">● Team management &amp; Performance Management skills.&nbsp;</font></div><div style=\"\"><font face=\"Verdana\" style=\"\" size=\"4\">\"</font></div><div style=\"font-size: medium; font-family: Arial;\"><br></div><div style=\"font-size: medium; font-family: Arial;\"><br></div>"
<https://careers.wipro.com/careers-home/jobs/2514917?lang=en-us>