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"Customer service is about giving customers what they expect when they expect it. And contrary to what some people will tell you, it\u2019s not the same for every business. The UK\u2019s no-frills sector (ai..."^^<http://www.w3.org/2001/XMLSchema#string>
<https://www.santandercb.co.uk/knowledge-hub/serve-them-right-how-maximise-your-customer-service>