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"A report by an outside consulting firm found Cincinnati's Public Services department is \"a culturally fractured organization with significant issues of distrust and miscommunication.\"The Public Services Climate Assessment was sent to Cincinnati's mayor and City Council on Monday, days after one of the workers' unions, AFSCME Local 250, had a vote of no confidence in the director of the department, Mike Robinson, and his deputy.Watch this storyThe assessment, done by Make It Plain Consulting, began in January and involved focus groups, interviews, reviews and analysis of the department.The report outlines problems plaguing the workforce at the Department of Public Services. Most of the issues involve the people who pick up your garbage. \u00A0the Neighborhood Operations Department.According to the assessment, the key findings were:Lack of communication, ineffective leadership and exclusiveness have persisted for decadesDecisions are seldom made with employee participationWorkplace rules, policies and procedures are not enforced equitablyNo \"meaningful, adequately defined structure for career planning and development or employe mentoring,\" nor a management competency model or development programInsufficient and inadequate financial, human and technical/mechanical resourcesAn overwhelming number of employees indicated that their participation in the survey would result in retaliation from management.The neighborhood operations division came under heavy fire. Employees there described the culture as \"slavery or prison.\" and consultants found sabotage, retaliation and discrimination are common practices.The report outlines a plan of action that focuses on renewing the workforce culture. Managers are required to report their progress back to the director no later than June 15.Cincinnati's interim city manager wouldn't talk on camera Tuesday, but said in a memo that he takes the findings very seriously."^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.wlwt.com/article/report-distrust-miscommunication-at-cincinnati-public-services/3540633>