<http://schema.org/description>
"...include:\n\n\u2022\u00A0Field customer calls and perform Tier 1 troubleshooting techniques in attempt to resolve incidents; escalate issues using official escalation procedures when appropriate.\n\n\u2022\u00A0Resolve incidents by working with internal and external technology support organizations\n\n\u2022\u00A0Own incidents and requests while driving them through to resolution\n\n\u2022\u00A0Manage ticket queues with minimal supervision\n\n\u2022\u00A0Ensures both the customer and internal management are notified of impacting outage situations using o..."^^<http://www.w3.org/2001/XMLSchema#string>
<https://tapwage.com/company/transunion/customer-support/jobs>