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" Last November, I bought a Samsung computer monitor with two mail-in rebates totaling $70. I sent in the paperwork and waited the eight to 10 weeks that the offer stipulated. After hearing nothing for four months, I wrote to the rebate center, attaching copies of everything. Still no word. It has now been five months \u2014 can you find out where my $70 is? \u2014 Deborah Tucker, Surprise, Arizona GH also got the runaround when we called Samsung&amp;#039;s rebate-processing center. We were told that only half of the paperwork for your $70 offer was received, and that it had initially been rejected because no UPC code and receipt were submitted. Your letter apparently reopened the case, but GH had to make several calls before a rebate-center rep confirmed that your $40 check was in the mail. As for the remaining $30 refund, GH was asked twice to send proof before that check was sent.  It&amp;#039;s not unusual for rebate refunds to go missing, so keep copies of everything you mail in: the original offer, UPC code, and receipts. For refunds of more than a few dollars, send the offer certified mail, return receipt requested; that way, you&amp;#039;ll be able to prove the paperwork was received. If the deadline passes and you haven&amp;#039;t heard anything, call the rebate center&amp;#039;s customer service line (printed on the offer). Be sure to ask for the rep&amp;#039;s name and direct phone number in case there&amp;#039;s a problem. No satisfaction? Call the manufacturer directly. If the rebate still doesn&amp;#039;t arrive, file a complaint with your State Attorney General&amp;#039;s office, the Better Business Bureau, or the Federal Trade Commission (877-FTC-HELP or www.ftc.gov). The FTC says it launches an investigation if a significant number of complaints are filed against a company. Do you have a consumer gripe and need us to come to your rescue? E-mail the details to GHtotheRescue@hearst.com. Please include your daytime phone number. "^^<http://www.w3.org/2001/XMLSchema#string>
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