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"Hundreds of angry customers voiced their Valentine's Day failed flower delivery stories on FTD's Facebook page.The comments range in nature, from people reporting missed deliveries, to others saying they were put on hold for long periods of time.In West Sacramento, Robert Lawson said he is not surprised at the outpouring of anger on social media.\"I was so furious,\" Lawson said.\u00A0\u00A0Lawson said he spent more than an hour on the phone with the flower giant FTD, trying to get an answer about whether the dozen roses he bought for his wife would be delivered in time for the holiday.\u00A0Once he found out the company wouldn't get to her office until the day after Valentine's Day, he said he got even more angry.\"I said, (I) want my money back -- she said, 'I can give you ten dollars,' \" Lawson said.\u00A0 \"I said, 'I don\u2019t want ten dollars, I want you to cancel the order, and put the money back on my credit card.' \"FTD sent some angry customers an email, saying the flowers would get to their destinations by Monday, Feb. 18.FTD also sent KCRA 3 an email statement from its president, Rob Apatoff, saying in part, \u201CWe take every order personally (and) strive to meet each customer\u2019s expectations.\"Longtime local florist Wesley Green, the owner of Twigg, said people need to be aware of the risks associated with ordering from a national company as opposed to a local florist.\"We\u2019re about reputation,\" Green said. \"It\u2019s all based on that for us, and repeat business. It\u2019s not about just making money and the volume on the larger numbers.\"As for Lawson, he said FTD eventually returned the $64 to his credit card."^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.kcra.com/article/failed-valentine-s-day-flower-deliveries-anger-hundreds/6402451>