<http://schema.org/description>
"...include: collaborating with other IT Customer support staff, consultants, and systems and network administrators as necessary to provide prompt and efficient problem resolution; preparing procedural documentation, ensuring it is kept up-to-date, communicating procedural changes to the IT Customer Service team and working with the team to improve service levels; understanding and applying university and college policies and procedures as they relate to information technology. Knowledge of Apple..."^^<http://www.w3.org/2001/XMLSchema#string>
<https://tapwage.com/company/university-of-california-riverside-2/customer-support/jobs>