<http://schema.org/description>
"...Perform technical reviews and provide knowledge sharing to proactively identify and prevent issues\nGain understanding of customer's technical infrastructure/environment, hardware, and products\nPerform initial or secondary investigation and respond to online and phone support requests\nProvide advice and guidance to customers about their current and future Red Hat products\nManage customer cases and maintain clear and concise case documentation\nServe as the customer advocate within Red Hat\nDelive..."^^<http://www.w3.org/2001/XMLSchema#string>
<https://tapwage.com/company/shopify/customer-success/jobs>