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"Encouraged by strong on-time performance rates and a new commitment to train cleanliness, BART passengers indicated robust support for the regional transit system in the latest customer satisfaction survey. Of the riders surveyed by BART, 84 percent said they were very satisfied or somewhat satisfied with the agency, an increase of 2 percent from when the last poll was conducted in 2010."^^<http://www.w3.org/2001/XMLSchema#string>
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