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"Beyond a doubt, Apple's retail stores have been and still are making headlines of all kinds - from business magazines hailing the stores' sleek design, to consumer reviews giving the stores high marks for their unique and (ideally) helpful Genius Bar feature. However, as some of you may know - not everyone's trip to the genius bar wraps up with a happy ending, and I'm not just talking about the customers; the Geniuses don't always have it so peachy-keen either.Hence, Ungenius - a blog by \"JC\" who apparently has some stories to tell of his adventures \"aton[ing] for the sins of a multinational corporation during nearly four years as a Mac Genius\". JC delves into all sorts of topics surrounding the world of the Genius including QA, the obvious defects that have made headlines as of late, and even some thoughts as to why Class Actions might be bad for consumers.Whether you've made a shrine for the last Genius who helped you out of a pickle or you're putting the finishing touches on a Genius Voodoo doll as you read this, Ungenius might be an interesting read from the other side of the cheery Apple retail store fence."^^<http://www.w3.org/2001/XMLSchema#string>
<http://www.engadget.com/2006/07/06/ungenius-the-other-side-of-the-genius-bar/>