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" \nI downloaded an issue, but when I open it, I just see a black screen. What should I do? We&amp;#039;d suggest archiving the issue and then redownloading it. Make sure to leave your app open and your iPad active as you wait for the download to complete. If that doesn&amp;#039;t work, we suggest uninstalling and reinstalling the app to your iPad. This often fixes small glitches, and you will not be charged again. Just click the red &amp;quot;Missing Issues?&amp;quot; link located in the My Library section of the app. Follow the prompts until your subscription or previously purchased issues are restored. How do I contact app support? Send us an E-mail at digitalapps@hearst.com. In your E-mail, please give us as many details as possible, and be sure to answer the following questions: 1. Are you using an iPad 1, an iPad 2, or an iPad 3? 2. What version of the app are you using? 3. What version of iOS are you using? (You can find out by going to Settings on your iPad and selecting the General option.) 4. Did you have any apps running in the background when you first encountered the problem? If so, which ones? (To find out, tap the circular &amp;quot;Home&amp;quot; button twice quickly to reveal your running apps in the tray at the bottom of the screen.) 5. How strong is your WiFi connection? (New issues cannot download over a 3G connection.) I am a print magazine subscriber. Can I get the digital issues as part of my subscription? A print subscription does not include free access to the iPad issues. The app consists of a free library in which you can subscribe to the magazine, or buy and manage individual issues. Ultimately, we plan to offer discounted iPad edition subscriptions for print subscribers. We&amp;#039;re not able to offer that plan right now, but we are working hard at making that possible. Some of my previously purchased issues are missing, or I&amp;#039;m being asked to repurchase issues I&amp;#039;ve already bought. What can I do? If the issues you&amp;#039;ve purchased are not in the My Library section of your app, first make sure you&amp;#039;re on the same iTunes account you originally purchased the issues with. If you are, just tap the red &amp;quot;Missing Issues?&amp;quot; link located in the My Library section of the app. Follow the prompts until your subscription or previously purchased issues are restored. If that doesn&amp;#039;t work, please contact us at digitalapps@hearst.com. Do not attempt to purchase the issue\u2026 you will be charged again! If you&amp;#039;ve recently upgraded or reinstalled your app, you will have to go through this process, just to remind the app that you are subscriber. My app keeps crashing. What can I do? If you are running iOS5 or later, you can send us crash reports by doing this: Go to your iPad&amp;#039;s Settings &amp;amp;gt; General &amp;amp;gt; About &amp;amp;gt; Diagnostics &amp;amp;amp; Usage &amp;amp;gt; Automatically Send. Contact digitalapps@hearst.com for assistance. Can I transfer my print subscription to a digital subscription? Yes. You can transfer the remainder of your print subscription to the digital Zinio version. To do so, please contact our print customer service center with your transfer request. You can find them for all of our magazines here: https://subscribe.hearstmags.com/ How do subscriptions work? If you purchase a subscription through the app, you will be able to download every issue we release until your subscription expires. A subscription does not include access to any issues made available before you subscribed. Why is the issue taking forever to download? Make sure you have a strong WiFi connection. The issues will not download over a 3G connection. If there are other devices currently on your WiFi connection, consider disabling them temporarily until the issues are downloaded. If possible, move your iPad closer to the router. This will ensure that the strongest possible connection is enabled. Check to see if there are any other downloads in progress on your iPad. If there are, wait until they have completed before downloading the issues. I have a billing problem. Can I send you my iTunes account information to get it resolved? No. Apple does not share any billing or customer information with us, and all charges to your account are managed solely by Apple. We don&amp;#039;t have the ability to look at your purchase history or credit your account. But if you are having a problem downloading an issue, please do contact us and we&amp;#039;ll try to help. How do I turn off my auto-renewal? Can I cancel my subscription? To turn off your auto-renewal setting, just follow these steps: 1. Go into the Settings app on your iPad 2. Tap the iTunes and App Store button in the left column, and then your Apple ID email address. 3. Click on View Apple ID and enter your password. 4. Under the Subscriptions section, tap &amp;quot;Manage&amp;quot; 5. Tap on the magazine you would like to unsubscribe from. 6. Switch the Auto-Renewal from ON to OFF By doing this, your subscription will no longer auto-renew and you won&amp;#039;t be charged again. Please note that iTunes does not offer refunds for subscriptions. Please note that no cancellation of the current subscription is allowed during an active subscription period. Does each monthly issue expire? No. Once you purchase the issue, you can store the issue in the My Library section of the app. If you decide to archive it, you can download it again at any time without being charged. Is the iPad app the same as the Zinio edition? That&amp;#039;s a separate product. Zinio is a company that produces attractive digital replicas of our magazines for the iPad and other platforms. Zinio has its own billing system, and having a subscription through Zinio does not give you access to the iTunes Newsstand edition. "^^<http://www.w3.org/2001/XMLSchema#string>
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