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"My Dacor gas range&amp;#039;s oven didn&amp;#039;t heat evenly from the get-go. While it was under warranty, I tried to have it repaired twice. The authorized repairmen told me nothing was wrong, but the problems multiplied: The front panel fell off, the oven door wouldn&amp;#039;t close tight, and the burners didn&amp;#039;t ignite automatically (I resorted to using matches). I called Dacor for another checkup-this time at my expense \u2014 and the repairman found a faulty gas valve, among other problems. Although I was told that all replacement parts would be covered, now that Dacor has received the estimate ($800), the company is balking. Can you help? \u2014 Joanne Young, Wilmette, Illinois Shortly after GH made the call to Dacor&amp;#039;s marketing rep, the company agreed to ship you a new model \u2014 at no cost. You did the right thing by contacting authorized service people. But you would have had an easier time getting your oven fixed if you had let Dacor know about the problem before the warranty expired. Lesson learned: If you&amp;#039;re dissatisfied with a product&amp;#039;s performance \u2014 or any follow-up service \u2014 don&amp;#039;t hesitate to call the manufacturer directly. Also, hang on to repair receipts. Companies are more likely to work with you if you can prove you already tried to get the problem fixed. Do you have a consumer gripe and need us to come to your rescue? E-mail the details to GHtotheRescue@hearst.com. Please include your daytime phone number. "^^<http://www.w3.org/2001/XMLSchema#string>
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