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" Last May, I purchased two Olan Mills photo packages for $60. I had two portrait shots taken, but when I called the local studio to make another appointment, the number had been disconnected. I then drove 45 minutes to book my portraits in person, only to find the studio closed. The number for the district office was posted on the door. I&amp;#039;ve left several messages, with no response. Can you help? \u2014 Cathey Stoddard, Rochelle, IL After GH contacted the company&amp;#039;s corporate office, a spokesperson gave us a clear picture of what went wrong: When the studio shut down, you should have been directed to the next nearest one. Your messages should have prompted a call from a manager, too. As compensation, Olan Mills is sending you a $45 refund and a certificate for a free portrait. Plan-buying pointers: Before committing to a prepaid photo deal, check that there are several studios in your area. That way, if one closes, you&amp;#039;re not stuck. Also, call the headquarters if local reps fail to respond. \u2014 Bob Trebilcock Do you have a consumer gripe and need us to come to your rescue? E-mail the details to GHtotheRescue@hearst.com. Please include your daytime phone number. "^^<http://www.w3.org/2001/XMLSchema#string>
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