According to a 2010 report by Concierge.com, the five lines to enter the observation decks are "as legendary as the building itself". Concierge.com stated that there were five lines: the sidewalk line, the lobby elevator line, the ticket purchase line, the second elevator line, and the line to get off the elevator and onto the observation deck. In 2016, New York City's official tourism website made note of only three lines: the security check line, the ticket purchase line, and the second elevator line. Following renovations completed in 2019, designed to streamline queuing and reduce wait times, guests enter from a single entrance on 34th Street, where they make their way through exhibits on their way up to the observatories. Guests were offered a variety of ticket packages, including a package that enables them to skip the lines throughout the duration of their stay. The Empire State Building garners significant revenue from ticket sales for its observation decks, making more money from ticket sales than it does from renting office space during some years.
According to a 2010 report by Concierge.com, the five lines to enter the observation decks are "as legendary as the building itself". Concierge.com stated that there were five lines: the sidewalk line, the lobby elevator line, the ticket purchase line, the second elevator line, and the line to get off the elevator and onto the observation deck. In 2016, New York City's official tourism website made note of only three lines: the security check line, the ticket purchase line, and the second elevator line. Following renovations completed in 2019, designed to streamline queuing and reduce wait times, guests enter from a single entrance on 34th Street, where they make their way through exhibits on their way up to the observatories. Guests were offered a variety of ticket packages including a package that enables them to skip the lines throughout the duration of their stay The Empire State Building garners significant revenue from ticket sales for its observation decks, making more money from ticket sales than it does from renting office space during some years