At a results announcement, CEO David Thodey remarked that "the group's new online strategy was delivering" in the context of a 28% reduction of inbound service calls. Telstra estimated that its digital program will provide productivity benefits of $100 million in the 2013 financial year from lower printing costs, decreasing commissions to third parties, and reduced dependence on call centre staff.
At a results announcement CEO David Thodey remarked that "the group's new online strategy was delivering" in the context of a 28% reduction of inbound service calls Telstra estimated that its digital program will provide productivity benefits of $100 million in the 2013 financial year from lower printing costs decreasing commissions to third parties and reduced dependence on call centre staff