Performance measurement Experts found a strong relationship from the largest arcs of supplier and customer integration to market share and profitability. Taking advantage of supplier capabilities and emphasizing a long-term supply chain perspective in customer relationships can both be correlated with a firm's performance. As logistics competency becomes a critical factor in creating and maintaining competitive advantage, measuring logistics performance becomes increasingly important, because the difference between profitable and unprofitable operations becomes narrower. A.T. Kearney Consultants (1985) noted that firms engaging in comprehensive performance measurement realized improvements in overall productivity. According to experts, internal measures are generally collected and analyzed by the firm, including cost, customer service, productivity, asset measurement, and quality. External performance is measured through customer perception measures and "best practice" benchmarking.
performance measurement experts found a strong relationship from the largest arcs of supplier and customer integration to market share and profitability taking advantage of supplier capabilities and emphasizing a long-term supply chain perspective in customer relationships can both be correlated with a firm's performance as logistics competency becomes a critical factor in creating and maintaining competitive advantage measuring logistics performance becomes increasingly important because the difference between profitable and unprofitable operations becomes narrower at kearney consultants (1985) noted that firms engaging in comprehensive performance measurement realized improvements in overall productivity according to experts internal measures are generally collected and analyzed by the firm including cost customer service productivity asset measurement and quality external performance is measured through customer perception measures and "best practice" benchmarking