Level 1 - Initial It is characteristic of processes at this level that they are (typically) undocumented and in a state of dynamic change, tending to be driven in an ad hoc, uncontrolled and reactive manner by users or events. This provides a chaotic or unstable environment for the processes. (Example - a surgeon performing a new operation a small number of times - the levels of negative outcome are not known).
Level 1 - Initial It is characteristic of processes at this level that they are (typically) undocumented and in a state of dynamic change, tending to be driven in an ad hoc, uncontrolled and reactive manner by users or events. This provides a chaotic or unstable environment for the processes. (Example - a surgeon performing a new operation a small number of times - the levels of negative outcome are not known).