Digital public services In 2022, 77% of internet users in Latvia utilized e-government services, higher than the EU average of 74%. The country achieved scores of 87 out of 100 for digital public services for citizens and 86 out of 100 for businesses, exceeding the EU averages of 77 and 84, respectively. Additionally, Latvia's access to e-health records scored 79 out of 100, outperforming the EU average of 72. Latvia participates in the 'GovTech4all' consortia to advance public sector innovation. Despite high e-government service usage, additional efforts are underway to enhance the appeal of these services. The country has taken regulatory steps to improve online public service accessibility and is expanding the State and Municipal Unified Customer Service Centres (CSCs) network, aiming for 592 CSCs by 2026.
Digital public services In 2022, 77% of internet users in Latvia utilized e-government services higher than the EU average of 74%. The country achieved scores of 87 out of 100 for digital public services for citizens and 86 out of 100 for businesses, exceeding the EU averages of 77 and 84, respectively. Additionally, Latvia's access to e-health records scored 79 out of 100, outperforming the EU average of 72. Latvia participates in the 'GovTech4all' consortia to advance public sector innovation. Despite high e-government service usage, additional efforts are underway to enhance the appeal of these services. The country has taken regulatory steps to improve online public service accessibility and is expanding the State and Municipal Unified Customer Service Centres (CSCs) network, aiming for 592 CSCs by 2026.