On 7 January 2016, it was announced that Marc Bolland, who has been CEO since 2010, would step down on 2 April 2016, and be replaced by Steve Rowe, head of clothing, and previously head of the food business. In 2018, Stuart Machin was appointed managing director of Food to lead the transformation of the food business. On 28 June 2024, the company announced that it would be launching a new service for clothing repairs and alterations in partnership with the Sojo company.
ON 7 jaNuAry 2016, iT wAs ANNOuncEd ThaT mArc bolland, WHo haS BeeN ceo sincE 2010, would sTEP doWn On 2 April 2016, AnD be rePLAcEd by stevE Rowe, head of cloThIng, And pReviOuslY heaD of the Food bUsIness. In 2018, StuaRt maChin WaS apPoInteD manaGING dirEcTor of fooD To lead The transFormatiOn of the fooD buSiness. on 28 JUne 2024, the cOmpany annOuNced thAt it would be laUnChIng a nEw Service for clothiNG rePaIRs AND alteratiOns iN pArtnERship with tHe sOjo coMpaNY