14. A system, comprising: at least one automatic speech recognition component configured to analyze at least one voice interaction by at least one agent that follows at least one script in at least one of a plurality of panels and to determine whether the at least one agent has adequately followed the at least one script based on a score, evaluated against at least one of a static standard and a varying standard, using confidence level thresholds assigned to each of the plurality of panels.
14. A system, comprising: at least one automatic speech recognition component configured to analyze at least one voice interaction by at least one agent that follows at least one script in at least one of a plurality of panels and to determine whether the at least one agent has adequately followed the at least one script based on a score, evaluated against at least one of a static standard and a varying standard, using confidence level thresholds assigned to each of the plurality of panels. 16. The system of claim 14 , comprising an action component operable to cause at least one action to be taken.