17. A computer system for automating alert decision-making in response to alert decision requests from an event management system, comprising: an event management system including a system operator-console for monitoring and managing data center events and generating an alert signal only for events not automatically handled by the event management system; an input connection for receiving said alert decision request at said computer system operator console in response to an unmanaged event not automatically handled by said event management system; an alert decision maker system for handling alerts connected to at least said operator console for receiving an alert decision request, said alert decision maker system including an inference system module and a stored alert knowledge database; said inference system module arranged to associate the received alert decision request to a stored generic conceptual data model of alert request and alert resolution and using a set of inference rules to construct a personalized model related to the computer system being monitored; and said inference model connected to said stored alert knowledge database to derive a set of actions to be taken to manage the alert.
17. A computer system for automating alert decision-making in response to alert decision requests from an event management system, comprising: an event management system including a system operator-console for monitoring and managing data center events and generating an alert signal only for events not automatically handled by the event management system; an input connection for receiving said alert decision request at said computer system operator console in response to an unmanaged event not automatically handled by said event management system; an alert decision maker system for handling alerts connected to at least said operator console for receiving an alert decision request, said alert decision maker system including an inference system module and a stored alert knowledge database; said inference system module arranged to associate the received alert decision request to a stored generic conceptual data model of alert request and alert resolution and using a set of inference rules to construct a personalized model related to the computer system being monitored; and said inference model connected to said stored alert knowledge database to derive a set of actions to be taken to manage the alert. 18. The system of claim 17 wherein said alert decision maker system includes further inference modules for using a set of inference rules to generate information identifying the received alert as an instance of said personalized model and to enrich the identified alert with contextual information relevant to an operator at said console including identification of components in said computer system that are impacted to provide at least a target service level for said components and at least a list of resolution actions.