1. A method, comprising: storing one or more types of contact information for a plurality of organizations in a database; determining an access level for a request that includes a telecommunications identifier associated with an organization of the plurality of organizations, wherein the access level identifies which of the one or more types of contact information are accessible to the request; responding to the request with one or more types of contact information for the organization that are determined as accessible to the request based on the access level and the telecommunications identifier of the request; and displaying the one or more types of contact information for the organization, including an item, and indicating that an action is available for the item.
1. A method, comprising: storing one or more types of contact information for a plurality of organizations in a database; determining an access level for a request that includes a telecommunications identifier associated with an organization of the plurality of organizations, wherein the access level identifies which of the one or more types of contact information are accessible to the request; responding to the request with one or more types of contact information for the organization that are determined as accessible to the request based on the access level and the telecommunications identifier of the request; and displaying the one or more types of contact information for the organization, including an item, and indicating that an action is available for the item. 2. The method of claim 1 , wherein said responding to the request with one or more types of contact information comprises interfacing with a software application.