19. A method for interactive voice response mapping used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the method comprising communicating with the QCS and extracting navigational information from the QCS and at least partially generating an IVR map of the QCS, and further performing map validation by comparing the IVR map with extracted navigational information, and determining if a certain threshold of matching is not met.
19. A method for interactive voice response mapping used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the method comprising communicating with the QCS and extracting navigational information from the QCS and at least partially generating an IVR map of the QCS, and further performing map validation by comparing the IVR map with extracted navigational information, and determining if a certain threshold of matching is not met. 23. The method of claim 19 , further communicating at least one of DTMF tones, voice cues, and software commands with the QCS.