2. The non-transitory computer readable medium of claim 1 , which further comprises instructions that, when executed, weight the customer satisfaction score to adjust the importance of one or more identifying criterion.
2. The non-transitory computer readable medium of claim 1 , which further comprises instructions that, when executed, weight the customer satisfaction score to adjust the importance of one or more identifying criterion. 4. The non-transitory computer readable medium of claim 2 , wherein the weighting of the customer satisfaction score further comprises instructions that, when executed, identify criteria from a starting point of 100 by subtracting 20% for a longer than average communication duration, by 10% for a hold time longer than a pre-selected amount, by 10% for a silence time longer than a pre-selected amount, by 20% based on caller distress, by 20% based on program dissatisfaction, or a combination thereof.