2. The method of claim 1 , wherein determining a solution further comprises: querying a solution database for at least one of a manual workflow and an automatic workflow solution to the received incident; and communicating at least one of the manual workflow or the automatic workflow solution to the associated multifunction device or the user.
2. The method of claim 1 , wherein determining a solution further comprises: querying a solution database for at least one of a manual workflow and an automatic workflow solution to the received incident; and communicating at least one of the manual workflow or the automatic workflow solution to the associated multifunction device or the user. 4. The method of claim 2 , further comprising: receiving a device incident report from an associated multifunction device corresponding to an incident associated with the operation thereof; comparing the received device incident report to the incident reports stored in the associated database; querying a solution database for at least one of a manual workflow and an automatic workflow solution to the received incident report; and communicating at least one of the manual workflow or the automatic workflow solution to the associated multifunction device or the user.