12. The method of claim 8 wherein in step (b) the access function allows access to stored data and also an ability to monitor transactions occurring in real time.
12. The method of claim 8 wherein in step (b) the access function allows access to stored data and also an ability to monitor transactions occurring in real time. 13. The method of claim 12 wherein in step (b) the real time transactions comprise connection-oriented switched telephony (COST) calls, data network telephony (DNT) calls, including Internet Protocol (IP) calls, facsimiles, e-mails, voice mails, and WEB document interactions.