31. A method for interactive voice response mapping used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the method comprising communicating with the QCS and extracting navigational information from the QCS and at least partially generating an IVR map of the QCS, and further designating at least one queuing party as frequently changing, and performing frequent IVR map validation for the at least one queuing party.
31. A method for interactive voice response mapping used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the method comprising communicating with the QCS and extracting navigational information from the QCS and at least partially generating an IVR map of the QCS, and further designating at least one queuing party as frequently changing, and performing frequent IVR map validation for the at least one queuing party. 34. The method of claim 31 , further communicating at least one of DTMF tones, voice cues, and software commands with the QCS.