14. A computer program product stored on a non-transitory computer readable medium including computer executable code for analyzing electronic customer communication data and generating behavioral assessment data, the computer program product comprising: computer readable code to receive electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; computer readable code to identify a customer associated with the electronic customer communication data received by the contact center; computer readable code to analyze the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; computer readable code to generate behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; and computer readable code to display instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.
14. A computer program product stored on a non-transitory computer readable medium including computer executable code for analyzing electronic customer communication data and generating behavioral assessment data, the computer program product comprising: computer readable code to receive electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; computer readable code to identify a customer associated with the electronic customer communication data received by the contact center; computer readable code to analyze the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; computer readable code to generate behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; and computer readable code to display instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data. 23. The computer program product of claim 14 , further comprising computer readable code to analyze a telephonic communication associated with the electronic customer communication, wherein analyzing the telephonic voice communication includes: receiving a telephonic communication between a first communicant to the telephonic communication and a second communicant to the telephonic communication; separating the telephonic communication into at least first constituent voice data, the first constituent voice data being generated by the first communicant and the second constituent voice data being generated by the second communicant; analyzing one of the separated first and second constituent voice data by mining the separated one of the first and second constituent voice data and applying a predetermined linguistic-based psychological behavioral model to the one of the separated first and second constituent voice data; and, generating behavioral assessment data including a personality type corresponding to the analyzed one of the separated first and second constituent voice data based on the analyzing of constituent voice data and based on behavioral assessment data for the electronic customer communication data.