7. The method of claim 1 , further comprising transmitting, by the processor, an instruction to display a graphical representation of the first automated conversation path on an agent device corresponding to a contact center agent.
7. The method of claim 1 , further comprising transmitting, by the processor, an instruction to display a graphical representation of the first automated conversation path on an agent device corresponding to a contact center agent. 8. The method of claim 7 , further comprising receiving, by the processor, a selection of the second automated conversation path from the agent device.