15. The method of claim 11 , further comprising: after said anchor is built, categorizing said chat data into said team/department names.
15. The method of claim 11 , further comprising: after said anchor is built, categorizing said chat data into said team/department names. 23. The method of claim 15 , further comprising: looking up a concordance words with the anchors; wherein said concordance comprises any of direction (left window/right window/around window) and the window size; and wherein based on the direction, positive hits are generated by the anchor building process.