11. The method of claim 10 , where the request is a first request, and where the method further comprises: receiving, from the user device, a second request to transfer the multimedia session to a live agent, and modifying, based on receiving the second request, the multimedia session to connect the user device with a call center device associated with the live agent to create a transferred multimedia session.
11. The method of claim 10 , where the request is a first request, and where the method further comprises: receiving, from the user device, a second request to transfer the multimedia session to a live agent, and modifying, based on receiving the second request, the multimedia session to connect the user device with a call center device associated with the live agent to create a transferred multimedia session. 12. The method of claim 11 , where receiving the second information includes: enabling the call center device to receive the second information during the transferred multimedia session; and receiving the second information from the call center device.