27. The computer-readable medium of claim 26 , wherein the method further comprises predicting the two or more chat stages from among a plurality of chat stages associated with the real-time textual conversation for determining the one or more mood metrics in each of the two or more chat stages.
27. The computer-readable medium of claim 26 , wherein the method further comprises predicting the two or more chat stages from among a plurality of chat stages associated with the real-time textual conversation for determining the one or more mood metrics in each of the two or more chat stages. 28. The computer-readable medium of claim 27 , wherein the method further comprises: displaying in a user interface a visual representation of the one or more mood metrics determined in each of the two or more chat stages for tracking the changes in the one or mood metrics.