10. The system of claim 9 , wherein the determining whether each question in the identified plurality of questions has been addressed comprises: analyzing, by the microprocessor, each of a social media interaction, an email interaction, and a chat interaction to determine if a question has been addressed by someone other than a contact center agent.
10. The system of claim 9 , wherein the determining whether each question in the identified plurality of questions has been addressed comprises: analyzing, by the microprocessor, each of a social media interaction, an email interaction, and a chat interaction to determine if a question has been addressed by someone other than a contact center agent. 11. The system of claim 10 , wherein the determining whether each question in the identified plurality of questions has been addressed further comprises: analyzing, by the microprocessor, interactions between a contact center resource and the multi-topic dialog to determine whether the contact center resource has addressed the identified plurality of questions in the interactions.