30. The apparatus for handling contact requests as in claim 29 further comprising a skills selection processor within the contact broker identifies a set of required skills for handling the contact from the contact associated information.
30. The apparatus for handling contact requests as in claim 29 further comprising a skills selection processor within the contact broker identifies a set of required skills for handling the contact from the contact associated information. 31. The apparatus for handling contact requests as in claim 30 further comprising a skills selection processor within the contact broker that identifies a set of desired skills for handling the contact from the contact associated information and wherein different steps of the selected equivalent scripts are performed by different ones of the plurality of dissimilar automatic contact distributors based upon availability of resources without departing from the selected equivalent script.