8. The method of claim 7 , wherein the computing of the function of the representation of words of the customer's inquiry and the first latent topic prediction comprises computing: 
 {circumflex over (τ)} m ( A i )= f (ω( C i ),τ CA M ( C i )), where ω(C i ) represents the representation of the customer inquiry τ CA M (C i ) represents the first latent topic prediction, and M is the number of latent topics.
8. The method of claim 7 , wherein the computing of the function of the representation of words of the customer's inquiry and the first latent topic prediction comprises computing: 
 {circumflex over (τ)} m ( A i )= f (ω( C i ),τ CA M ( C i )), where ω(C i ) represents the representation of the customer inquiry τ CA M (C i ) represents the first latent topic prediction, and M is the number of latent topics. 9. The method of claim 8 , where M is at least 10.