23. A system for responding to an inquiry comprising: means for retrieving a first web page and a second web page, the first web page associated with a first layout and the second web page associated with a second layout; means for comparing the first layout and the second layout; means for generating stored question-answer pairs based on the comparing the first layout and the second layout; means for receiving the inquiry via a network; means for analyzing stored question-answer pairs based on the inquiry; means for determining meta-level features of the stored question-answer pairs to define relationships among the stored question-answer pairs, the meta-level features of a particular stored question-answer pair based at least in part on the meta-level features of a previous related stored question-answer pair and a first related stored question-answer pair; means for clarifying the inquiry based on follow-up procedures including asking follow-up questions; means for determining a plurality of responses to the inquiry based on the analysis of the stored question-answer pairs, the relationships among the stored question-answer pairs, and the follow-up procedures; means for providing the plurality of responses; means for receiving a selection of a particular response from among the plurality of responses; and means for storing a measure of the eligibility of the particular response to be a response to the inquiry based on the selection.
23. A system for responding to an inquiry comprising: means for retrieving a first web page and a second web page, the first web page associated with a first layout and the second web page associated with a second layout; means for comparing the first layout and the second layout; means for generating stored question-answer pairs based on the comparing the first layout and the second layout; means for receiving the inquiry via a network; means for analyzing stored question-answer pairs based on the inquiry; means for determining meta-level features of the stored question-answer pairs to define relationships among the stored question-answer pairs, the meta-level features of a particular stored question-answer pair based at least in part on the meta-level features of a previous related stored question-answer pair and a first related stored question-answer pair; means for clarifying the inquiry based on follow-up procedures including asking follow-up questions; means for determining a plurality of responses to the inquiry based on the analysis of the stored question-answer pairs, the relationships among the stored question-answer pairs, and the follow-up procedures; means for providing the plurality of responses; means for receiving a selection of a particular response from among the plurality of responses; and means for storing a measure of the eligibility of the particular response to be a response to the inquiry based on the selection. 27. The system of claim 23 wherein the follow-up procedures further comprise at least one of displaying multiple responses to the inquiry, enabling a rating of the multiple responses, and arriving at the response based on answers from a client to multiple responses.