10. The method of claim 2 , wherein when the first customer query is a structured query, the method comprising: automatically identifying the first language; and automatically identifying an appropriate template from the structured query.
10. The method of claim 2 , wherein when the first customer query is a structured query, the method comprising: automatically identifying the first language; and automatically identifying an appropriate template from the structured query. 11. The method of claim 10 , which the first customer query is received via the Internet using a structured web form.