1. A computer program embodied on a non-transitory computer readable medium, comprising computer code for: identifying textual input, including notes taken by a user during a conversation; determining a first plurality of categories describing a plurality of types of information found within the textual input by applying a plurality of linguistic rules to a plurality of portions of the textual input; identifying a second plurality of categories determined by the user in response to the conversation; determining whether a number of differences between the first set of categories and the second set of categories exceeds a predetermined threshold; and generating a report, when it is determined that the number of differences between the first set of categories and the second set of categories exceeds the predetermined threshold.
1. A computer program embodied on a non-transitory computer readable medium, comprising computer code for: identifying textual input, including notes taken by a user during a conversation; determining a first plurality of categories describing a plurality of types of information found within the textual input by applying a plurality of linguistic rules to a plurality of portions of the textual input; identifying a second plurality of categories determined by the user in response to the conversation; determining whether a number of differences between the first set of categories and the second set of categories exceeds a predetermined threshold; and generating a report, when it is determined that the number of differences between the first set of categories and the second set of categories exceeds the predetermined threshold. 2. The computer program of claim 1 , wherein the conversation includes a customer service call between a customer and a customer service representative (CSR).