9. The apparatus of claim 8 , wherein the processor is further configured to calculate a confidence score representing a likelihood that the response is accurate prior to the response being sent to the end user.
9. The apparatus of claim 8 , wherein the processor is further configured to calculate a confidence score representing a likelihood that the response is accurate prior to the response being sent to the end user. 13. The apparatus of claim 9 , wherein the transmitter is further configured to transmit the response to a live agent for review if the calculated confidence score fails to meet a predetermined confidence score threshold prior to the response being sent to the end user.