16. A non-transitory computer-readable storage medium comprising operational instructions that, when executed by the processor, cause the processor to perform a method comprising: receiving, from a remote control device via a set-top box device a request that media content criteria be obtained from a call-back device via an interactive voice response system, the request including identification information associated with the call-back device; initiating a call to the call-back device via the interactive voice response system in response to the request; receiving voice input data via the interactive voice response system, the voice input data received from the call-back device during the initiated call, wherein the voice input data includes the media content criteria; sending a query to a media content database to identify one or more media content items based at least partially on the media content criteria of the voice input data; and sending information associated with the one or more media content items to the set-top box device.
16. A non-transitory computer-readable storage medium comprising operational instructions that, when executed by the processor, cause the processor to perform a method comprising: receiving, from a remote control device via a set-top box device a request that media content criteria be obtained from a call-back device via an interactive voice response system, the request including identification information associated with the call-back device; initiating a call to the call-back device via the interactive voice response system in response to the request; receiving voice input data via the interactive voice response system, the voice input data received from the call-back device during the initiated call, wherein the voice input data includes the media content criteria; sending a query to a media content database to identify one or more media content items based at least partially on the media content criteria of the voice input data; and sending information associated with the one or more media content items to the set-top box device. 20. The non-transitory computer-readable storage medium of claim 16 , wherein the method further comprises sending a channel-change request to the set-top box device to change to a channel that provides a particular media content item of the one or more media content items.