4. The expert system claimed in claim 1 , wherein the inference engine subsystem determines whether query relates to a knowledge-based solution or an expert consultation-based solution by matching keyterms in the query.
4. The expert system claimed in claim 1 , wherein the inference engine subsystem determines whether query relates to a knowledge-based solution or an expert consultation-based solution by matching keyterms in the query. 7. The expert system claimed in claim 4 , wherein the inference engine subsystem matches reasoning-oriented keywords in the query to determine if the query relates to an expert consultation-oriented solution.