11. A non-transitory computer readable medium having stored thereon processor executable instructions that cause a computing system to execute a computer-implemented method for generating an agent routing, the instructions comprising: instructions to obtain a group of two or more social media messages from two or more social media networks; instructions to filter the group of the two or more social media messages to determine a second group of two or more messages, wherein the messages in the second group of two or more messages contain similar content; instructions to aggregate the second group of two or more messages into a packet of messages; instructions to receive the packet of messages; instructions to identify content in the packet of messages with negative sentiment; instructions to determine whether the identified negative content is actionable; instructions to parse the negative actionable content; instructions to sort the parsed actionable content; instructions to order the sorted actionable content; and based on the order, instructions to provide the packet of messages to an agent for response.
11. A non-transitory computer readable medium having stored thereon processor executable instructions that cause a computing system to execute a computer-implemented method for generating an agent routing, the instructions comprising: instructions to obtain a group of two or more social media messages from two or more social media networks; instructions to filter the group of the two or more social media messages to determine a second group of two or more messages, wherein the messages in the second group of two or more messages contain similar content; instructions to aggregate the second group of two or more messages into a packet of messages; instructions to receive the packet of messages; instructions to identify content in the packet of messages with negative sentiment; instructions to determine whether the identified negative content is actionable; instructions to parse the negative actionable content; instructions to sort the parsed actionable content; instructions to order the sorted actionable content; and based on the order, instructions to provide the packet of messages to an agent for response. 12. The computer readable medium as defined in claim 11 , further comprising: instructions to discard a second message not determined to be a long message.