3. The method of claim 1 further comprising a step of extracting data from the interaction for determining the interaction churn score.
3. The method of claim 1 further comprising a step of extracting data from the interaction for determining the interaction churn score. 4. The method of claim 3 wherein the data includes at least one item selected from the group consisting of: speech to text data, word spotting data, emotional level detection data, call flow analysis data, Computer Telephony Integration data, Customer Relationship Management data, or Business Intelligence data.