19. A method of semantic to non-semantic routing to locate a live expert comprising the steps of: populating an inquiry-type database with a first layer of predetermined semantically-expressed inquiry types organized from predetermined underlying pluralities of criteria groupings, the first layer associated with a first enterprise; supplying a skill-set database that includes an entry that associates an expert with at least one of the inquiry types, the expert having individualized knowledge of at least one criteria from the underlying criteria grouping for the associated inquiry type; assigning a first range of unique numerical routing identifiers to the first enterprise; mapping each skill-set database entry to the associated predetermined semantically-expressed inquiry type of the first layer through one of the numerical routing identifiers assigned to the first enterprise; assigning at least one respective additional range of unique numerical routing identifiers to a respective additional enterprise; associating in the inquiry-type database at least one respective additional layer of inquiry type with the underlying criteria groupings of the first layer, the respective additional layer of inquiry type having a one-to-one correspondence with the first layer of inquiry types; relating the respective additional layer of inquiry types to said respective additional enterprises; for each respective additional enterprise, mapping each skill-set database entry to the related inquiry type of the respective additional layer through one of the numerical routing identifiers in the range assigned to the respective additional enterprise; and upon a user's request for assistance with at least one of the predetermined semantically-expressed inquiry type related to the user's enterprise, identifying the expert through the numeric routing identifier associated with the predetermined semantically-expressed inquiry type requested by the user.
19. A method of semantic to non-semantic routing to locate a live expert comprising the steps of: populating an inquiry-type database with a first layer of predetermined semantically-expressed inquiry types organized from predetermined underlying pluralities of criteria groupings, the first layer associated with a first enterprise; supplying a skill-set database that includes an entry that associates an expert with at least one of the inquiry types, the expert having individualized knowledge of at least one criteria from the underlying criteria grouping for the associated inquiry type; assigning a first range of unique numerical routing identifiers to the first enterprise; mapping each skill-set database entry to the associated predetermined semantically-expressed inquiry type of the first layer through one of the numerical routing identifiers assigned to the first enterprise; assigning at least one respective additional range of unique numerical routing identifiers to a respective additional enterprise; associating in the inquiry-type database at least one respective additional layer of inquiry type with the underlying criteria groupings of the first layer, the respective additional layer of inquiry type having a one-to-one correspondence with the first layer of inquiry types; relating the respective additional layer of inquiry types to said respective additional enterprises; for each respective additional enterprise, mapping each skill-set database entry to the related inquiry type of the respective additional layer through one of the numerical routing identifiers in the range assigned to the respective additional enterprise; and upon a user's request for assistance with at least one of the predetermined semantically-expressed inquiry type related to the user's enterprise, identifying the expert through the numeric routing identifier associated with the predetermined semantically-expressed inquiry type requested by the user. 20. The method of claim 19 , further comprising the step of establishing a real time communication path between the user and the expert.