11. A method for monitoring a synchronous computer-mediated communication in which a text transcript is generated by at least two chat participants including a first chat participant and a second chat participant, the method comprising: setting up and maintaining a synchronous computer-mediated communication system between a plurality of chat participants; checking for potential frustration including checking the text transcript for use of a text-based signal in a list of text-based signals; and taking a responsive action based at least in part upon a potential cause of the potential frustration determined by performing a text analytics analysis on the text transcript; wherein: at least the checking step is performed by computer software running on computer hardware; the responsive action is designed to alleviate frustration of the second chat participant; the list of text-based signals is recorded in a user-specific dictionary being customizable by the first chat participant to include participant-specific text-based signals corresponding to the second chat participant; and the user-specific dictionary being customizable to indicate a participant-specific potential frustration precondition corresponding to the second chat participant during a chat session between the first chat participant and the second chat participant.
11. A method for monitoring a synchronous computer-mediated communication in which a text transcript is generated by at least two chat participants including a first chat participant and a second chat participant, the method comprising: setting up and maintaining a synchronous computer-mediated communication system between a plurality of chat participants; checking for potential frustration including checking the text transcript for use of a text-based signal in a list of text-based signals; and taking a responsive action based at least in part upon a potential cause of the potential frustration determined by performing a text analytics analysis on the text transcript; wherein: at least the checking step is performed by computer software running on computer hardware; the responsive action is designed to alleviate frustration of the second chat participant; the list of text-based signals is recorded in a user-specific dictionary being customizable by the first chat participant to include participant-specific text-based signals corresponding to the second chat participant; and the user-specific dictionary being customizable to indicate a participant-specific potential frustration precondition corresponding to the second chat participant during a chat session between the first chat participant and the second chat participant. 19. The method of claim 11 further comprising: on condition that use of the text-based signal is found by checking the text transcript, suspending the synchronous computer-mediated communication while the text analytics analysis is performed on the text transcript.