4. The method of claim 1 , wherein the mode components include the type of user device, the software operating on the user device, and the communication channel for the user and wherein the communication mode is determined using these three mode components.
4. The method of claim 1 , wherein the mode components include the type of user device, the software operating on the user device, and the communication channel for the user and wherein the communication mode is determined using these three mode components. 6. The method of claim 4 , wherein the type of user device comprises a desktop computer, a laptop computer, a server, a telephone, a mobile or cellular phone, a personal digital assistant (such as a Palm Pilot, iPaq, Blackberry device), an automated calling system, any known interactive voice response device, an answering machine, a portable electronic device, a mobile hand held device, any electronic device containing computing software or an application programming interface, or any combinations thereof.