1. A method comprising: causing presentation of a message interface that is used, by a user, to report an issue affecting the user to a content submission system, the message interface including a short text field that receives at least one keyword that summarizes the issue being reported and a separate description field for textual input of a description of the issue being reported; receiving a selection that turns on an auto-search feature, the auto-search feature triggering the content submission system to automatically search a content database in response to completion of entry of the at least one keyword in the short text field that summarizes the issue being reported, the search automatically being performed without receiving a selection of a button that triggers the search; detecting completion of entry of the at least one keyword in the short text field; automatically based on the auto-search feature being turned on and without receiving the selection of a button that triggers the search, performing, using a processor of a machine, the search of a content database for previously submitted content comprising one or more issues reported by other users that matches the at least one keyword that summarizes the issue being reported, the previously submitted content being previously submitted messages reporting issues to the content submission system; and based on the search, causing display of a results list in proximity to the short text field on the message interface, the results list comprising a selectable title and a separately selectable link for each result in the results list that corresponds to the previously submitted content that matches the at least one keyword that summarizes the issue being reported.
1. A method comprising: causing presentation of a message interface that is used, by a user, to report an issue affecting the user to a content submission system, the message interface including a short text field that receives at least one keyword that summarizes the issue being reported and a separate description field for textual input of a description of the issue being reported; receiving a selection that turns on an auto-search feature, the auto-search feature triggering the content submission system to automatically search a content database in response to completion of entry of the at least one keyword in the short text field that summarizes the issue being reported, the search automatically being performed without receiving a selection of a button that triggers the search; detecting completion of entry of the at least one keyword in the short text field; automatically based on the auto-search feature being turned on and without receiving the selection of a button that triggers the search, performing, using a processor of a machine, the search of a content database for previously submitted content comprising one or more issues reported by other users that matches the at least one keyword that summarizes the issue being reported, the previously submitted content being previously submitted messages reporting issues to the content submission system; and based on the search, causing display of a results list in proximity to the short text field on the message interface, the results list comprising a selectable title and a separately selectable link for each result in the results list that corresponds to the previously submitted content that matches the at least one keyword that summarizes the issue being reported. 3. The method of claim 1 , wherein the new message comprises an incident ticket.