6. A system for reporting a call level view of a customer interaction with a contact center, comprising: a data collection tool configured to collect data from a plurality of source systems relating to a customer interaction with a contact center, wherein the plurality of source system comprises at least two systems from a group consisting of a computer telephony integration (CTI) system, an interactive voice response (IVR) system, an electronic mail system, a web collaboration system, and a facsimile system; a parsing engine configured to parse said data collected and for applying business rules to said data collected, wherein said business rules are applied to control a chronological reassembling of the data from the plurality of source systems to generate a start-to-finish call level view of all of the customer interactions with the contact center, wherein said parsing engine is configured to chronologically reassemble and summarize said data, and wherein said parsing engine is coupled to said data collection tool; a data warehouse component configured to store said summarized data, said data warehouse component being coupled to said data collection tool and said parsing engine; an analytics component configured to analyze said summarized data for any relationships, patterns and associations, said analytics component being coupled to said data warehouse and said parsing engine; a report generation component configured to create one or more reports from said summarized data that is analyzed; and an information delivery component configured to disseminate any reports generated in order to facilitate decisions that promote business development and optimize performance of said contact center.
6. A system for reporting a call level view of a customer interaction with a contact center, comprising: a data collection tool configured to collect data from a plurality of source systems relating to a customer interaction with a contact center, wherein the plurality of source system comprises at least two systems from a group consisting of a computer telephony integration (CTI) system, an interactive voice response (IVR) system, an electronic mail system, a web collaboration system, and a facsimile system; a parsing engine configured to parse said data collected and for applying business rules to said data collected, wherein said business rules are applied to control a chronological reassembling of the data from the plurality of source systems to generate a start-to-finish call level view of all of the customer interactions with the contact center, wherein said parsing engine is configured to chronologically reassemble and summarize said data, and wherein said parsing engine is coupled to said data collection tool; a data warehouse component configured to store said summarized data, said data warehouse component being coupled to said data collection tool and said parsing engine; an analytics component configured to analyze said summarized data for any relationships, patterns and associations, said analytics component being coupled to said data warehouse and said parsing engine; a report generation component configured to create one or more reports from said summarized data that is analyzed; and an information delivery component configured to disseminate any reports generated in order to facilitate decisions that promote business development and optimize performance of said contact center. 7. The system according to claim 6 , wherein said plurality of source systems comprises at least three of: computing systems, telephony systems, interactive voice response (IVR) systems, workforce management applications, electronic mail systems, web collaboration systems, facsimile systems, wireless messaging systems, quality assurance applications and customer surveys.