13. The computer-readable medium of claim 12 wherein the agent is compelled to intervene upon the occurrence of either a caller request or automatic detection of a defined event corresponding to the potential problem.
13. The computer-readable medium of claim 12 wherein the agent is compelled to intervene upon the occurrence of either a caller request or automatic detection of a defined event corresponding to the potential problem. 14. The computer-readable medium of claim 13 further comprising program code for: generating a first command button allowing the agent to request that the caller wait for clarification of a misunderstanding by the system; and generating a second command button allowing the agent to pass control of the dialog back to the automated response generator upon clarification by the agent.