27. A method for analyzing electronic customer communication data and generating behavioral assessment data, the method comprising the acts of: receiving electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; identifying a customer associated with the electronic customer communication data received by the contact center; aggregating electronic customer communication data from one or more sources based on identification of a customer from the electronic customer communication data; analyzing the aggregated electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for analyzed electronic customer communication data for that identified customer; and displaying instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.
27. A method for analyzing electronic customer communication data and generating behavioral assessment data, the method comprising the acts of: receiving electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; identifying a customer associated with the electronic customer communication data received by the contact center; aggregating electronic customer communication data from one or more sources based on identification of a customer from the electronic customer communication data; analyzing the aggregated electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for analyzed electronic customer communication data for that identified customer; and displaying instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data. 36. The method of claim 27 , further comprising: aggregating electronic customer communication data from one or more channels based on the customer identification data; and generating a text file from aggregated electronic customer communication data for the behavioral assessment data.