34. The method of claim 33 , further comprising processing the at least one instance of agent non-compliance with the at least one script.
34. The method of claim 33 , further comprising processing the at least one instance of agent non-compliance with the at least one script. 57. The method of claim 34 , wherein processing the at least one instance of agent non-compliance with the at least one script includes entering data representing the at least one instance of agent non-compliance into a data store.