7. A method comprising: automatically generating, by a computer system, interaction data associated with a recorded interaction between a customer and an associate of an entity, wherein the interaction data comprises: speaker separation data indicating whether the customer or the associate of the entity is speaking in the interaction; and talk-over data indicating one or more instances when the customer and the associate of the entity are speaking over each other; determining, by the computer system from the interaction data, one or more keywords in the interaction between the customer and the associate; determining, by the computer system from the interaction data, an order of the one or more keywords; determining, by the computer system from the interaction data, a grouping of the one or more keywords; and determining, by the computer system based on the keywords, order, grouping, speaker separation data, and talk-over data, a perception of the entity by the customer, the determination of the perception of the entity occurring in real-time after the interaction between the customer and the associate.
7. A method comprising: automatically generating, by a computer system, interaction data associated with a recorded interaction between a customer and an associate of an entity, wherein the interaction data comprises: speaker separation data indicating whether the customer or the associate of the entity is speaking in the interaction; and talk-over data indicating one or more instances when the customer and the associate of the entity are speaking over each other; determining, by the computer system from the interaction data, one or more keywords in the interaction between the customer and the associate; determining, by the computer system from the interaction data, an order of the one or more keywords; determining, by the computer system from the interaction data, a grouping of the one or more keywords; and determining, by the computer system based on the keywords, order, grouping, speaker separation data, and talk-over data, a perception of the entity by the customer, the determination of the perception of the entity occurring in real-time after the interaction between the customer and the associate. 11. The method of claim 7 , further comprising determining, from the interaction data, one or more emotion indications in the interaction between the customer and the associate, wherein the determination of the perception of the entity by the customer is further based on the one or more emotion indications.