8. A non-transitory computer-readable medium having stored thereon a sequence of instructions that when executed by a computing system causes, the computing system to perform the steps comprising: obtaining a digital audio file; splitting the digital audio file into a plurality of frames; segmenting the digital audio file into entropy segments based upon an entropy of each frame; performing a blind diarization to identify a first speaker audio file and a second speaker audio file by clustering the entropy segments into the first speaker audio file and the second speaker audio file, wherein the first speaker audio file only contains audio attributed to the first speaker and the second speaker audio file only contains audio attributed to the second speaker; and identifying one of the first speaker audio file and second speaker audio file as an agent audio file and another of the first speaker audio file and the second speaker audio file as a customer audio file; and transcribing the agent audio file and the customer audio file to produce a diarized transcript.
8. A non-transitory computer-readable medium having stored thereon a sequence of instructions that when executed by a computing system causes, the computing system to perform the steps comprising: obtaining a digital audio file; splitting the digital audio file into a plurality of frames; segmenting the digital audio file into entropy segments based upon an entropy of each frame; performing a blind diarization to identify a first speaker audio file and a second speaker audio file by clustering the entropy segments into the first speaker audio file and the second speaker audio file, wherein the first speaker audio file only contains audio attributed to the first speaker and the second speaker audio file only contains audio attributed to the second speaker; and identifying one of the first speaker audio file and second speaker audio file as an agent audio file and another of the first speaker audio file and the second speaker audio file as a customer audio file; and transcribing the agent audio file and the customer audio file to produce a diarized transcript. 13. The non-transitory computer-readable medium of claim 8 : wherein transcribing the digital audio file comprises applying an agent model to the digital audio file; and wherein identifying one of the first speaker audio file and the second speaker audio file as the agent audio file, comprises comparing the first speaker audio file and the second speaker audio file to the agent model.