2. A system for delivering an automated call routing application in a call center environment, comprising: at least one processor; memory operably associated with the processor; and a program of instructions storable in the memory and executable by the processor, the program of instructions operable to prompt a user for entry of a natural language transaction selection, in response to receipt of a natural language response, evaluate the response to determine whether the response includes an unidentifiable transaction selection, a partially identifiable transaction selection or an identifiable transaction selection, determine whether an identifiable transaction selection includes an agent service request, if the identifiable transaction selection is a request for agent services, determine whether the request for agent services is a first request or a repeated request, if the request for agent services is the first request, prompting the user for entry of a natural language transaction selection, if the request for agent services is the repeated request, facilitate routing of the user to a service provider, if the identifiable transaction selection is not a request for agent services, determine whether the identifiable transaction selection has an associated clear routing option, if the identifiable transaction selection has a clear routing option, facilitate routing of the user in accordance with the clear routing option otherwise present to the user a plurality of selectable options associated with the identifiable transaction selection, if the user response is a partially identifiable transaction selection, initiate dialog with the user to elicit an identifiable transaction selection, if the user response is an unidentifiable transaction selection, determine whether the user provided the previous unidentifiable transaction selection response, and if the user provided the previous unidentifiable transaction selection response, present a menu of options selectable by the user otherwise prompt the user for entry of a natural language transaction selection.
2. A system for delivering an automated call routing application in a call center environment, comprising: at least one processor; memory operably associated with the processor; and a program of instructions storable in the memory and executable by the processor, the program of instructions operable to prompt a user for entry of a natural language transaction selection, in response to receipt of a natural language response, evaluate the response to determine whether the response includes an unidentifiable transaction selection, a partially identifiable transaction selection or an identifiable transaction selection, determine whether an identifiable transaction selection includes an agent service request, if the identifiable transaction selection is a request for agent services, determine whether the request for agent services is a first request or a repeated request, if the request for agent services is the first request, prompting the user for entry of a natural language transaction selection, if the request for agent services is the repeated request, facilitate routing of the user to a service provider, if the identifiable transaction selection is not a request for agent services, determine whether the identifiable transaction selection has an associated clear routing option, if the identifiable transaction selection has a clear routing option, facilitate routing of the user in accordance with the clear routing option otherwise present to the user a plurality of selectable options associated with the identifiable transaction selection, if the user response is a partially identifiable transaction selection, initiate dialog with the user to elicit an identifiable transaction selection, if the user response is an unidentifiable transaction selection, determine whether the user provided the previous unidentifiable transaction selection response, and if the user provided the previous unidentifiable transaction selection response, present a menu of options selectable by the user otherwise prompt the user for entry of a natural language transaction selection. 4. The system of claim 2 , further comprising the program of instructions operable to facilitate routing of a user to live support in response to multiple user requests for agent services.