33. The computer of claim 32 , wherein the processor is configured to: retrieve the first template data from the database, wherein the first template data correspond to the first language; populate the first template with the first template data to define a first response in the first language; and communicate the first response to a recipient.
33. The computer of claim 32 , wherein the processor is configured to: retrieve the first template data from the database, wherein the first template data correspond to the first language; populate the first template with the first template data to define a first response in the first language; and communicate the first response to a recipient. 39. The computer of claim 33 , wherein the first template is displayed to an agent in a selected agent language, and the first template is populated in the first language, the selected agent language and first language being different languages.