8. The method of claim 1 , wherein the telephonic communication is one of a plurality of telephonic communications, the method further comprising the step of categorizing each of the telephonic communications of the plurality of telephonic communications into one of a plurality of customer categories.
8. The method of claim 1 , wherein the telephonic communication is one of a plurality of telephonic communications, the method further comprising the step of categorizing each of the telephonic communications of the plurality of telephonic communications into one of a plurality of customer categories. 9. The method of claim 8 , further comprising the step of selecting the telephonic communication from the plurality of telephonic communications based upon the customer category in which the telephonic communication is categorized.