28. The computer-readable medium of claim 27 , wherein the method further comprises: displaying in a user interface a visual representation of the one or more mood metrics determined in each of the two or more chat stages for tracking the changes in the one or mood metrics.
28. The computer-readable medium of claim 27 , wherein the method further comprises: displaying in a user interface a visual representation of the one or more mood metrics determined in each of the two or more chat stages for tracking the changes in the one or mood metrics. 30. The computer-readable medium of claim 28 , wherein the visual representation of the one or mood metrics comprises one or more color coded representations in each of the two or more chat stages.