34. The method of claim 32 , wherein the graphical or visual representation of the location further comprises a graphical representation of directions from a known location to the organization or entity.
34. The method of claim 32 , wherein the graphical or visual representation of the location further comprises a graphical representation of directions from a known location to the organization or entity. 35. The method of claim 34 , wherein the speech input is received via a microphone associated with the speech recognition apparatus, the microphone being mounted within the computerized apparatus proximate a capacitive touch-screen input and display device so that the user can speak into the microphone while viewing and having tactile interaction with the touch-screen input and display device.