12. One or more non-transitory computer-readable media as recited in claim 1 , wherein the acts further comprise, in response to receiving the input: parsing the input to identify one or more concepts expressed therein; wherein the intent is determined based at least in part on the one or more concepts.
12. One or more non-transitory computer-readable media as recited in claim 1 , wherein the acts further comprise, in response to receiving the input: parsing the input to identify one or more concepts expressed therein; wherein the intent is determined based at least in part on the one or more concepts. 13. One or more non-transitory computer-readable media as recited in claim 12 , wherein identifying the one or more concepts comprises identifying one or more keywords within the input and mapping the one or more keywords to the one or more concepts.