16. An a computer system including a computer processor for authoring, storing and searching a plurality of knowledgebase articles based on at least one electronic document each comprising at least one text snippet, the computer comprising: a knowledgebase for storing the plurality of articles, each article comprising a plurality of data fields; an electronic display; a selecting device comprising a user operable button; an article authoring applet displayed on the monitor, the applet comprising a plurality of panes, one of each of said panes associated with a respective one of the plurality of article data fields, wherein said selection device is used to highlight a text snippet from the at least one electronic document by moving a cursor to a start of said text snippet, engaging and holding a user operable selection means while moving said cursor to an end of said text snippet wherein on release of said user operable selection means said highlighted text snippet is copied to an active pane as a pane content; selecting one of said panes as said active pane; storing said pane content of said plurality of panes as an article in the knowledgebase, wherein for each of said panes, said pane content is stored in the article data field associated with said pane; and a search engine comprising a keyword search input field and a search results display, wherein when a keyword entered via the search input field matches an article in said knowledgebase, at least a title of said article is displayed in said search results display.
16. An a computer system including a computer processor for authoring, storing and searching a plurality of knowledgebase articles based on at least one electronic document each comprising at least one text snippet, the computer comprising: a knowledgebase for storing the plurality of articles, each article comprising a plurality of data fields; an electronic display; a selecting device comprising a user operable button; an article authoring applet displayed on the monitor, the applet comprising a plurality of panes, one of each of said panes associated with a respective one of the plurality of article data fields, wherein said selection device is used to highlight a text snippet from the at least one electronic document by moving a cursor to a start of said text snippet, engaging and holding a user operable selection means while moving said cursor to an end of said text snippet wherein on release of said user operable selection means said highlighted text snippet is copied to an active pane as a pane content; selecting one of said panes as said active pane; storing said pane content of said plurality of panes as an article in the knowledgebase, wherein for each of said panes, said pane content is stored in the article data field associated with said pane; and a search engine comprising a keyword search input field and a search results display, wherein when a keyword entered via the search input field matches an article in said knowledgebase, at least a title of said article is displayed in said search results display. 17. The computer system of claim 16 , wherein said selecting device is a computer mouse and said user operable selection means is a mouse button.