1. A method for analyzing electronic customer communication data and generating behavioral assessment data, the method comprising the acts of: receiving electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; identifying a customer associated with the electronic customer communication data received by the contact center; analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; and displaying instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.
1. A method for analyzing electronic customer communication data and generating behavioral assessment data, the method comprising the acts of: receiving electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; identifying a customer associated with the electronic customer communication data received by the contact center; analyzing the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; generating behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; and displaying instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data. 7. The method of claim 1 , further comprising outputting a notification including the behavioral assessment data by the contact center based on detection of the customer identification data.