56. A method comprising: receiving example dialogs each comprising a sequence of natural language communications between two parties; applying a concept recognition process to automatically derive a representation of concepts embodied in each of the communications; using the sequences of communications to form a body of state-transition-state or stimulus-response information that enables a determination of an appropriate transition for any arbitrary communication that is received when in a particular one of the states; enabling a human agent to select a response after the appropriate transition is determined; and delivering the selected response to user.
56. A method comprising: receiving example dialogs each comprising a sequence of natural language communications between two parties; applying a concept recognition process to automatically derive a representation of concepts embodied in each of the communications; using the sequences of communications to form a body of state-transition-state or stimulus-response information that enables a determination of an appropriate transition for any arbitrary communication that is received when in a particular one of the states; enabling a human agent to select a response after the appropriate transition is determined; and delivering the selected response to user. 61. The method of claim 56 in which the dialogs comprise real-time dialogs.