10. A method comprising: converting, at a call routing system, an audio input of a call to text; determining a first set of objects and a second set of actions from the text at the call routing system; determining, at the call routing system, that a particular action of the second set is included in a first portion of a synonym table; replacing, at the call routing system, the particular action in the second set with a synonym for the particular action from the synonym table to form a modified second set; pairing, at the call routing system, an object from the first set with an action from the modified second set to form an object-action pair; and routing the call at the call routing system based on the object-action pair.
10. A method comprising: converting, at a call routing system, an audio input of a call to text; determining a first set of objects and a second set of actions from the text at the call routing system; determining, at the call routing system, that a particular action of the second set is included in a first portion of a synonym table; replacing, at the call routing system, the particular action in the second set with a synonym for the particular action from the synonym table to form a modified second set; pairing, at the call routing system, an object from the first set with an action from the modified second set to form an object-action pair; and routing the call at the call routing system based on the object-action pair. 16. The method of claim 10 , further comprising receiving the audio input via a web-based interface or a speech recognition interface of the call routing system.