1. A system comprising: a) a processor; and b) a computer memory in communication with the processor, the memory containing one or more models utilized to process a customer interaction by software that is executed by the processor, said customer interaction comprising: i) one or more statements made by a customer; ii) one or more prompts played for said customer; c) a computer-readable storage medium storing a set of computer executable instructions and coupled to the processor, wherein the processor is configured to execute instructions to: i) coordinate processing of said customer interaction; ii) maintain a set of context information related to said customer interaction; iii) create a data record comprising the set of context information related to said customer interaction; iv) store the set of context information from said data record in said computer memory; v) utilize the set of context information stored in said computer memory to automatically create one or more model updates without human intervention; and vi) automatically update one or more of said models using one or more of said model updates.
1. A system comprising: a) a processor; and b) a computer memory in communication with the processor, the memory containing one or more models utilized to process a customer interaction by software that is executed by the processor, said customer interaction comprising: i) one or more statements made by a customer; ii) one or more prompts played for said customer; c) a computer-readable storage medium storing a set of computer executable instructions and coupled to the processor, wherein the processor is configured to execute instructions to: i) coordinate processing of said customer interaction; ii) maintain a set of context information related to said customer interaction; iii) create a data record comprising the set of context information related to said customer interaction; iv) store the set of context information from said data record in said computer memory; v) utilize the set of context information stored in said computer memory to automatically create one or more model updates without human intervention; and vi) automatically update one or more of said models using one or more of said model updates. 2. The system of claim 1 further comprising: an agent terminal configured to allow an agent to process said customer interaction; wherein said customer interaction further comprises one or more statements made by the agent to the customer; and wherein said processor is further configured to execute instructions to: a) create a second data record comprising information related to the processing of said customer interaction by the agent; b) determine if said data record and said second data record contain information relating to said customer from said customer interaction, wherein said customer interaction includes said data record and said second data record; c) if said data record and said second data record contain information relating to said customer from said customer interaction, correlate said data record and said second data record; d) store information from said second data record in said computer memory.