1. A method comprising: receiving a telephone call from a caller; assigning said telephone call to an IVR queue monitoring an availability status of an automated agent of a call center, wherein: i. said automated agent is executing on an agent terminal, and ii. said agent terminal is employed by a corresponding human agent; and routing said telephone call from said IVR queue to an available automated agent based on CPU utilization of said agent terminal, on which said automated agent is running.
1. A method comprising: receiving a telephone call from a caller; assigning said telephone call to an IVR queue monitoring an availability status of an automated agent of a call center, wherein: i. said automated agent is executing on an agent terminal, and ii. said agent terminal is employed by a corresponding human agent; and routing said telephone call from said IVR queue to an available automated agent based on CPU utilization of said agent terminal, on which said automated agent is running. 3. The method of claim 1 , wherein said agent terminal uses local processing resources to perform at least one interactive voice response function.