10. A computer program product, the computer program product comprising a non-transitory medium with a computer readable program code embodied therein, the computer readable program code for execution by an instruction execution platform to implement a method of providing a comprehensive coordinated electronic document system (CCEDS), the method comprising: providing a website portal, wherein a customer accesses the website portal, and wherein a financial institution stores at least one non-personalized electronic document and at least one personalized electronic document of the customer, wherein the non-personalized electronic document is selected from the group consisting of blank forms, informational documents, new account applications, transfers, payments, insurance documents, student center documents, tax documents, legal documents, disclosure statements, and agreements; accessing a database comprising non-personalized electronic documents, at least one list of actions, at least one list of customer service interaction triggers, and at least one record of document actions; providing access for the customer to the at least one non-personalized electronic document; determining at least one action from the list of actions performed by the customer with regard to the at least one non-personalized electronic document, wherein the action consists of at least one of completing a blank form, submitting a completed form, performing a document search, adding notes to a document, saving a document, emailing a document, viewing a personalized document, and initiating a customer service interaction regarding a document, wherein the non-personalized electronic document becomes a personalized document after the customer takes the at least one action on the non-personalized document; identifying a trigger from the list of customer service interaction triggers, wherein the trigger is associated with the action taken by the customer, and wherein the trigger is a predefined feature that is correlated to a customer service interaction; initiating the customer service interaction between the customer and a specialized employee of the financial institution in response to the trigger, wherein the customer service interaction is routed to the specialized employee based on the personalized document, and wherein the customer and the specialized employee access the personalized document; and creating a record of the at least one action taken, wherein the record comprises a link to a customer service history record for the customer service interactions pertaining to the personalized electronic document.
10. A computer program product, the computer program product comprising a non-transitory medium with a computer readable program code embodied therein, the computer readable program code for execution by an instruction execution platform to implement a method of providing a comprehensive coordinated electronic document system (CCEDS), the method comprising: providing a website portal, wherein a customer accesses the website portal, and wherein a financial institution stores at least one non-personalized electronic document and at least one personalized electronic document of the customer, wherein the non-personalized electronic document is selected from the group consisting of blank forms, informational documents, new account applications, transfers, payments, insurance documents, student center documents, tax documents, legal documents, disclosure statements, and agreements; accessing a database comprising non-personalized electronic documents, at least one list of actions, at least one list of customer service interaction triggers, and at least one record of document actions; providing access for the customer to the at least one non-personalized electronic document; determining at least one action from the list of actions performed by the customer with regard to the at least one non-personalized electronic document, wherein the action consists of at least one of completing a blank form, submitting a completed form, performing a document search, adding notes to a document, saving a document, emailing a document, viewing a personalized document, and initiating a customer service interaction regarding a document, wherein the non-personalized electronic document becomes a personalized document after the customer takes the at least one action on the non-personalized document; identifying a trigger from the list of customer service interaction triggers, wherein the trigger is associated with the action taken by the customer, and wherein the trigger is a predefined feature that is correlated to a customer service interaction; initiating the customer service interaction between the customer and a specialized employee of the financial institution in response to the trigger, wherein the customer service interaction is routed to the specialized employee based on the personalized document, and wherein the customer and the specialized employee access the personalized document; and creating a record of the at least one action taken, wherein the record comprises a link to a customer service history record for the customer service interactions pertaining to the personalized electronic document. 13. The computer program product of claim 10 , wherein the at least one personalized electronic document is selected from the group consisting of an account statement, a completed new account application, a completed insurance form, a completed student center form, a completed tax document, a completed legal document, a completed disclosure statement, and a completed agreement.