14. One or more computer-readable non-transitory storage media embodying software this is operable when executed by one or more computer systems to: automatically generate interaction data associated with a recorded interaction between a customer and an associate of an entity, wherein the interaction data comprises: speaker separation data indicating whether the customer or the associate of the entity is speaking in the interaction; and talk-over data indicating one or more instances when the customer and the associate of the entity are speaking over each other; determine, from the interaction data, one or more keywords in the interaction between the customer and the associate; determine, from the interaction data, an order of the one or more keywords; determine, from the interaction data, a grouping of the one or more keywords; and determine, based on the keywords, order, grouping, speaker separation data, and talk-over data, a perception of the entity by the customer, the determination of the perception of the entity occurring in real-time after the interaction between the customer and the associate.
14. One or more computer-readable non-transitory storage media embodying software this is operable when executed by one or more computer systems to: automatically generate interaction data associated with a recorded interaction between a customer and an associate of an entity, wherein the interaction data comprises: speaker separation data indicating whether the customer or the associate of the entity is speaking in the interaction; and talk-over data indicating one or more instances when the customer and the associate of the entity are speaking over each other; determine, from the interaction data, one or more keywords in the interaction between the customer and the associate; determine, from the interaction data, an order of the one or more keywords; determine, from the interaction data, a grouping of the one or more keywords; and determine, based on the keywords, order, grouping, speaker separation data, and talk-over data, a perception of the entity by the customer, the determination of the perception of the entity occurring in real-time after the interaction between the customer and the associate. 17. The media of claim 14 , the software further operable to determine, from the interaction data, one or more emotion indications in the interaction between the customer and the associate, wherein the determination of the perception of the entity by the customer is further based on the one or more emotion indications.