9. A system comprising: a memory comprising instructions; a processor, wherein the processor, when executing the instructions, performs operations comprising: receiving, via a transceiver, an electronic communication comprising a user-composed body comprising text in a first form; detecting, by the processor, a keyword in the user-composed body of the electronic communication; determining, by the processor based on the keyword, that a reply electronic communication is to be automatically generated; determining, by the processor, a subset of received electronic communications in the first form that each comprise a user-composed body comprising the keyword; determining, by the processor, an average response time for the subset of received electronic communications; determining, by the processor, that a criteria is met based on the data the average response time meets a threshold; responsive to determining that the average response time meets the threshold, generating, by the processor, the reply electronic communication comprising the average response time; and transmitting, via the transceiver, the reply electronic communication in the first form.
9. A system comprising: a memory comprising instructions; a processor, wherein the processor, when executing the instructions, performs operations comprising: receiving, via a transceiver, an electronic communication comprising a user-composed body comprising text in a first form; detecting, by the processor, a keyword in the user-composed body of the electronic communication; determining, by the processor based on the keyword, that a reply electronic communication is to be automatically generated; determining, by the processor, a subset of received electronic communications in the first form that each comprise a user-composed body comprising the keyword; determining, by the processor, an average response time for the subset of received electronic communications; determining, by the processor, that a criteria is met based on the data the average response time meets a threshold; responsive to determining that the average response time meets the threshold, generating, by the processor, the reply electronic communication comprising the average response time; and transmitting, via the transceiver, the reply electronic communication in the first form. 13. The system of claim 9 , wherein the reply electronic communication further comprises a name of a sender of the electronic communication.