26. A non-transitory computer-readable medium including one or more instructions for execution by one or more processors, the one or more instructions comprising: one or more instructions that, when executed by the one or more processors, cause the one or more processors to: receive a service request via a network interface; access a first schema associated with an incoming format associated with the service request, the incoming format being defined by a client device, the first schema including: a base information section for storing at least one of: information associated with a sender of the service request, information associated with a receiver of the service request, or information identifying the first schema, an account information section for storing: identifier information associated with the client device, or identifier information associated with a contact associated with the client device, an asset information section for storing: data about hardware associated with the service request, or data about software associated with the service request, and an activity information section for storing information identifying activities associated with the service request; parse the incoming format to extract information from the service request, the information including a plurality of tasks; use the first schema for translating the incoming format into an outgoing format associated with a backend device, the using the first schema for translating including converting the information into the outgoing format; access a second schema associated with the outgoing format; and publish an outgoing message using the second schema, the outgoing message including the information in the outgoing format, the publishing making only particular tasks, of the plurality of tasks associated with the outgoing message, that are relevant to the backend device available to the backend device for processing.
26. A non-transitory computer-readable medium including one or more instructions for execution by one or more processors, the one or more instructions comprising: one or more instructions that, when executed by the one or more processors, cause the one or more processors to: receive a service request via a network interface; access a first schema associated with an incoming format associated with the service request, the incoming format being defined by a client device, the first schema including: a base information section for storing at least one of: information associated with a sender of the service request, information associated with a receiver of the service request, or information identifying the first schema, an account information section for storing: identifier information associated with the client device, or identifier information associated with a contact associated with the client device, an asset information section for storing: data about hardware associated with the service request, or data about software associated with the service request, and an activity information section for storing information identifying activities associated with the service request; parse the incoming format to extract information from the service request, the information including a plurality of tasks; use the first schema for translating the incoming format into an outgoing format associated with a backend device, the using the first schema for translating including converting the information into the outgoing format; access a second schema associated with the outgoing format; and publish an outgoing message using the second schema, the outgoing message including the information in the outgoing format, the publishing making only particular tasks, of the plurality of tasks associated with the outgoing message, that are relevant to the backend device available to the backend device for processing. 27. The computer-readable medium of claim 26 , where the incoming format and the outgoing format are compatible with a markup language syntax.