33. The computer of claim 32 , wherein the processor is configured to: retrieve the first template data from the database, wherein the first template data correspond to the first language; populate the first template with the first template data to define a first response in the first language; and communicate the first response to a recipient.
33. The computer of claim 32 , wherein the processor is configured to: retrieve the first template data from the database, wherein the first template data correspond to the first language; populate the first template with the first template data to define a first response in the first language; and communicate the first response to a recipient. 36. The computer of claim 33 , wherein when a plurality of different template types are provided for different types of queries, the processor identifies a template type for the first customer query from the plurality of template types, and retrieves the first template in the first language.