10. The non-transitory, computer-readable medium of claim 8 , wherein the computer-executable instructions are configured to cause the call handler to provide information useful in fielding the call to a workstation being used by the second live party in response to connecting the call with the second party.
10. The non-transitory, computer-readable medium of claim 8 , wherein the computer-executable instructions are configured to cause the call handler to provide information useful in fielding the call to a workstation being used by the second live party in response to connecting the call with the second party. 11. The non-transitory, computer-readable medium of claim 10 , wherein the information is retrieved from a customer relationship management system.