10. At least one computer-readable storage device having instructions recorded thereon which, when executed by a computer implemented in a system comprising a speech recognition tool and an electronic file storage, the speech recognition tool being operable to process an electronic recording of a plurality of words spoken during a plurality of conversations to recognize a plurality of alternatives for each of the plurality of words, the electronic file storage storing the plurality of alternatives, perform a method of analyzing verbal communication, the method comprising acts of: (A) providing a graphical user interface (GUI) through which a user may provide input defining a pattern, the pattern comprising a representation of one or more concepts; (B) comparing the pattern to the plurality of alternatives stored in the electronic file storage, the plurality of stored alternatives comprising at least two alternatives for a particular word spoken during the plurality of conversations, a first alternative of the at least two alternatives being assigned a lower probability of correctly identifying the particular word than another of the at least two alternatives, the comparing being performed in the aggregate to determine a match between the pattern and any one or more of the alternatives stored in the electronic file storage, a match indicating that the one or more concepts was conveyed during the plurality of conversations; and (C) causing an indication of a match between the pattern and any one or more of the alternatives to be stored in an electronic file storage.
10. At least one computer-readable storage device having instructions recorded thereon which, when executed by a computer implemented in a system comprising a speech recognition tool and an electronic file storage, the speech recognition tool being operable to process an electronic recording of a plurality of words spoken during a plurality of conversations to recognize a plurality of alternatives for each of the plurality of words, the electronic file storage storing the plurality of alternatives, perform a method of analyzing verbal communication, the method comprising acts of: (A) providing a graphical user interface (GUI) through which a user may provide input defining a pattern, the pattern comprising a representation of one or more concepts; (B) comparing the pattern to the plurality of alternatives stored in the electronic file storage, the plurality of stored alternatives comprising at least two alternatives for a particular word spoken during the plurality of conversations, a first alternative of the at least two alternatives being assigned a lower probability of correctly identifying the particular word than another of the at least two alternatives, the comparing being performed in the aggregate to determine a match between the pattern and any one or more of the alternatives stored in the electronic file storage, a match indicating that the one or more concepts was conveyed during the plurality of conversations; and (C) causing an indication of a match between the pattern and any one or more of the alternatives to be stored in an electronic file storage. 11. The at least one computer-readable storage device of claim 10 , wherein the electronic file storage stores a plurality of data segments, each data segment comprising a plurality of word alternatives, and wherein the act (A) further comprises providing a GUI through which a user may provide input defining a threshold score and a plurality of patterns each assigned a pattern score, the act (B) further comprises comparing the plurality of patterns to the data segments and assigning a pattern score to a data segment when one of the plurality of patterns matches that data segment, and the act (C) further comprises causing an indication of a segment match to be stored when the sum of all pattern scores assigned to the segment meets or exceeds the threshold score.