10. A method, comprising: storing, by a processor, a text of an interaction in a memory; parsing, by the processor, the text of the interaction between a customer and an agent; determining, by the processor, an intent and a topic of the interaction based on the parsed text; comparing, by the processor, the intent and the topic of the interaction with an intent and a topic of a second interaction wherein the intent and the topic of the second interaction are stored in a data storage device in correlation with an explicit survey score; determining, by the processor, an implicit survey score for the interaction based on the comparing and the explicit survey score; generating, by the processor, an output based on the determined implicit survey score.
10. A method, comprising: storing, by a processor, a text of an interaction in a memory; parsing, by the processor, the text of the interaction between a customer and an agent; determining, by the processor, an intent and a topic of the interaction based on the parsed text; comparing, by the processor, the intent and the topic of the interaction with an intent and a topic of a second interaction wherein the intent and the topic of the second interaction are stored in a data storage device in correlation with an explicit survey score; determining, by the processor, an implicit survey score for the interaction based on the comparing and the explicit survey score; generating, by the processor, an output based on the determined implicit survey score. 18. The method of claim 10 , where the explicit survey score comprises at least one of customer satisfaction, net promoter score, or customer effort score.