2. The system of claim 1 , further comprising a call monitor performing an automatic analysis of dialogue between the customer and a human customer service representative during interaction between the customer and the human customer service representative.
2. The system of claim 1 , further comprising a call monitor performing an automatic analysis of dialogue between the customer and a human customer service representative during interaction between the customer and the human customer service representative. 9. The system of claim 2 , wherein said call monitor performs the automatic analysis of dialogue by tracking a number of dialogue turns.