33. In a communications system having (1) an agent telephone and an agent workstation for enabling an agent to communicate with inquiring parties, (2) a database of information pertaining to accounts of said parties and (3) call completion capability for connecting calls to a plurality of different functional partitions within said system, said functional partitions including automated data response for obtaining information from a selected one of said accounts, a control unit for answering calls from said inquiring parties and for directing any of said calls to a selected one of said functional partitions comprising: automated voice means including a first script controlling interactive communications with one of said parties to determine which functional partition is required and a second script for controlling interactive communications with said agent; means for establishing a connection between a first functional partition and said one of said parties; means for transferring to said first functional partition any data obtained with respect to said one of said parties; means for continuing to monitor established communication connections to permit modification of said connection with said first functional partition when said one of said parties desires connection to a second functional partition; and means for transferring to said second functional partition said any data obtained with respect to said one of said parties.
33. In a communications system having (1) an agent telephone and an agent workstation for enabling an agent to communicate with inquiring parties, (2) a database of information pertaining to accounts of said parties and (3) call completion capability for connecting calls to a plurality of different functional partitions within said system, said functional partitions including automated data response for obtaining information from a selected one of said accounts, a control unit for answering calls from said inquiring parties and for directing any of said calls to a selected one of said functional partitions comprising: automated voice means including a first script controlling interactive communications with one of said parties to determine which functional partition is required and a second script for controlling interactive communications with said agent; means for establishing a connection between a first functional partition and said one of said parties; means for transferring to said first functional partition any data obtained with respect to said one of said parties; means for continuing to monitor established communication connections to permit modification of said connection with said first functional partition when said one of said parties desires connection to a second functional partition; and means for transferring to said second functional partition said any data obtained with respect to said one of said parties. 34. The system as recited in claim 33 wherein said first functional partition is a data response and wherein said second functional partition is said agent, said system further including means, associated with said agent, for providing elected account information to said agent when said agent becomes connected to said one of said parties and wherein said automated voice means includes means for providing a preselected portion of said one of said parties' account data to said agent concurrent with said transferring to said agent, said preselected portion including a portion of said any data obtained with respect to said one of said parties.