1. A method for globalizing handling of service management items, comprising the steps of: obtaining a service management item in a language convenient to a first of two or more actors; translating the service management item into a language-neutral format to obtain a language-neutral service management item; applying one or more annotators to the service management item, wherein the one or more annotators comprise one or more personalized annotators; translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item; and routing the translated service management item to the second of two or more actors, wherein one or more of said steps are performed by a hardware device.
1. A method for globalizing handling of service management items, comprising the steps of: obtaining a service management item in a language convenient to a first of two or more actors; translating the service management item into a language-neutral format to obtain a language-neutral service management item; applying one or more annotators to the service management item, wherein the one or more annotators comprise one or more personalized annotators; translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item; and routing the translated service management item to the second of two or more actors, wherein one or more of said steps are performed by a hardware device. 9. The method of claim 1 , wherein the one or more annotators comprise one or more domain-specific annotators.