14. The method of claim 13 , wherein the information related to the voice message comprises a draft SMS text message, and the method further comprises: receiving an input from the agent editing the draft SMS text message thereby generating a final SMS text message; and sending the final SMS text message as the subsequent communication to a wireless number associated with the voice call from the caller.
14. The method of claim 13 , wherein the information related to the voice message comprises a draft SMS text message, and the method further comprises: receiving an input from the agent editing the draft SMS text message thereby generating a final SMS text message; and sending the final SMS text message as the subsequent communication to a wireless number associated with the voice call from the caller. 15. The method of claim 14 , further comprising: receiving a command from the computer used by the agent to send the final SMS text message as the subsequent communication to the caller.