12. The method of claim 11 , further comprising: transcribing the new audio file to create an audio file transcription; and diarizing the new audio file based in part upon the audio file transcription to cluster audio data from the new audio file into at least first speaker audio data and second speaker audio data.
12. The method of claim 11 , further comprising: transcribing the new audio file to create an audio file transcription; and diarizing the new audio file based in part upon the audio file transcription to cluster audio data from the new audio file into at least first speaker audio data and second speaker audio data. 13. The method of claim 12 , wherein the acoustic voiceprint is applied to the first speaker audio data and the second speaker audio data to identify one of the first speaker audio data and the second speaker audio data as the specific speaker as the agent.