7. A system for implementing customized rules for controlling incoming customer communications, comprising: a web server that provides an initial menu for customizing rules for controlling incoming customer communications, the initial menu including a selectable option to modify an existing customized rule for controlling incoming customer communications and a selectable option to create a new customized rule for controlling incoming customer communications, wherein the new customized rule is configured to challenge a source of inbound communications for information configured to authorize the inbound communications; wherein the web server processes a request to create a new customized rule for controlling incoming customer communications; provides an initial selection criteria menu to create the new customized rule for controlling incoming customer communications, the initial selection criteria menu indicating whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria; wherein the web server processes a response indicating whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria; and a storage that stores the new customized rule for controlling incoming customer communications based on a selected preexisting template and including accepted input to populate the selected preexisting template when the selected preexisting template is selected from among a list of preexisting templates for creating new customized rules for controlling incoming customer communications, the selection of the selected preexisting template from among the list of preexisting templates is received, the input to populate the selected preexisting template is accepted, and the new customized rule is built using the selected preexisting template and the accepted input, wherein the storage also stores the new customized rule for controlling incoming customer communications based on selected initial criteria and selected rule conditions when initial blank rule criteria for creating a new customized rule for controlling incoming customer communications are provided, a selection of initial criteria from the initial blank rule criteria is received, a list of rule conditions for the selected initial criteria is provided, a selection of rule conditions for the selected initial criteria is received, and the new customized rule is built using the selected initial criteria and selected rule conditions and without using a preexisting template, wherein the stored new customized rule is specified to apply to inbound communications, wherein the stored new customized rule is implemented at an internal network node of a communications service provider to process communications in accordance with requests and selections received from customers using customer equipment, and wherein the stored new customized rule further includes a selected disposition for when the selected initial criteria and selected rule conditions are met.
7. A system for implementing customized rules for controlling incoming customer communications, comprising: a web server that provides an initial menu for customizing rules for controlling incoming customer communications, the initial menu including a selectable option to modify an existing customized rule for controlling incoming customer communications and a selectable option to create a new customized rule for controlling incoming customer communications, wherein the new customized rule is configured to challenge a source of inbound communications for information configured to authorize the inbound communications; wherein the web server processes a request to create a new customized rule for controlling incoming customer communications; provides an initial selection criteria menu to create the new customized rule for controlling incoming customer communications, the initial selection criteria menu indicating whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria; wherein the web server processes a response indicating whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria; and a storage that stores the new customized rule for controlling incoming customer communications based on a selected preexisting template and including accepted input to populate the selected preexisting template when the selected preexisting template is selected from among a list of preexisting templates for creating new customized rules for controlling incoming customer communications, the selection of the selected preexisting template from among the list of preexisting templates is received, the input to populate the selected preexisting template is accepted, and the new customized rule is built using the selected preexisting template and the accepted input, wherein the storage also stores the new customized rule for controlling incoming customer communications based on selected initial criteria and selected rule conditions when initial blank rule criteria for creating a new customized rule for controlling incoming customer communications are provided, a selection of initial criteria from the initial blank rule criteria is received, a list of rule conditions for the selected initial criteria is provided, a selection of rule conditions for the selected initial criteria is received, and the new customized rule is built using the selected initial criteria and selected rule conditions and without using a preexisting template, wherein the stored new customized rule is specified to apply to inbound communications, wherein the stored new customized rule is implemented at an internal network node of a communications service provider to process communications in accordance with requests and selections received from customers using customer equipment, and wherein the stored new customized rule further includes a selected disposition for when the selected initial criteria and selected rule conditions are met. 10. The system according to claim 7 , wherein the web server communicates over the public Internet.