14. A method for customer contact handling, comprising: receiving contact text from a user device; determining semantic characteristics of the contact text based on semantic analysis of the contact text; determining at least one contact need classification based on the sematic characteristics and user data; and selecting a service agent profile from a plurality of service agent profiles based on the contact need classification.
14. A method for customer contact handling, comprising: receiving contact text from a user device; determining semantic characteristics of the contact text based on semantic analysis of the contact text; determining at least one contact need classification based on the sematic characteristics and user data; and selecting a service agent profile from a plurality of service agent profiles based on the contact need classification. 16. The method of claim 14 , further comprising providing contact event data to an agent device associated with the selected service agent profile and modifying a contact event interface at the agent device based on the contact event data.