6. The method of claim 1 , further comprising analyzing the second type of speech to determine one of compliance, quality management, and categories.
6. The method of claim 1 , further comprising analyzing the second type of speech to determine one of compliance, quality management, and categories. 7. The method of claim 6 , further comprising: defining the second type of speech as a category; and evaluating a contact to determine if the contact contains the category.