10. A computer-readable medium for providing information about a subject matter, the computer-readable medium comprising: a logging component for receiving a user message when a knowledge base component does not address the user message; a first component for providing the logged user message to a subject matter expert; and a second component whereby input of the subject matter expert, but not of other users of the computer-readable medium, updates the knowledge base component; said logging component, for receiving the user message, comprises an identifying component for the logged user message for associating additional future correspondence with said user relating to the logged user message.
10. A computer-readable medium for providing information about a subject matter, the computer-readable medium comprising: a logging component for receiving a user message when a knowledge base component does not address the user message; a first component for providing the logged user message to a subject matter expert; and a second component whereby input of the subject matter expert, but not of other users of the computer-readable medium, updates the knowledge base component; said logging component, for receiving the user message, comprises an identifying component for the logged user message for associating additional future correspondence with said user relating to the logged user message. 17. The computer-readable medium of claim 10 wherein the user message is a question.