6. The method of claim 2 , further comprising: a control module querying said customer with regard to an action or actions that said customer wishes to perform when said customer connects to said IVR system via a user interface; upon receiving a response from said customer, said control module forwarding said response to a speech recognition module; and said speech recognition module converting said response into text using techniques based on a special grammar that is trained to identify certain keywords more accurately than others.
6. The method of claim 2 , further comprising: a control module querying said customer with regard to an action or actions that said customer wishes to perform when said customer connects to said IVR system via a user interface; upon receiving a response from said customer, said control module forwarding said response to a speech recognition module; and said speech recognition module converting said response into text using techniques based on a special grammar that is trained to identify certain keywords more accurately than others. 7. The method of claim 6 , further comprising: said control module identifying said customer by constructing an identity key, K for the customer.