18. The non-transitory computer readable storage medium of claim 14 , wherein if the determining the confidence rating associated with each of the plurality of spoken utterances produces confidence ratings that are below a predefined threshold then reclassifying the plurality of spoken utterances with new classifications based on at least two different classification operations.
18. The non-transitory computer readable storage medium of claim 14 , wherein if the determining the confidence rating associated with each of the plurality of spoken utterances produces confidence ratings that are below a predefined threshold then reclassifying the plurality of spoken utterances with new classifications based on at least two different classification operations. 19. The non-transitory computer readable storage medium of claim 18 , wherein the at least two different classification operations comprise at least one of generating a list of the three highest classification confidence levels among the plurality of utterances, performing a Naïve-Bayes classification operation on the plurality of spoken utterances, and performing a decision tree classification on the plurality of spoken utterances.