28. The method of claim 26 in which the enabling of the human agent includes permitting the agent to enter a substitute communication to control how the responsive information is selected.
28. The method of claim 26 in which the enabling of the human agent includes permitting the agent to enter a substitute communication to control how the responsive information is selected. 29. The method of claim 28 in which the substitute communication is a restatement by the human agent of the communication from the user.