9. A method for providing automated call center post-call processing, comprising: automatically processing a call through a call center by executing a customer support scenario controlled by an agent via one or more scripts; providing a sliding control to the agent and varying a level of automation used in executing the customer support scenario by altering a course of at least one of the scripts; identifying verbal speech utterances from a speaker in a stream of user messages recorded during the customer support scenario and parsed from the call; storing the stream of user messages into a database maintained by the call center; and processing the user messages following completion of the call comprising identifying aspects of the call, wherein the aspects comprise at least one of a general flow of the call and one or more characteristics of the speaker, and manipulating at least one of the verbal speech utterances, wherein the manipulation comprises at least one of ranking the at least one verbal speech utterance and editing the at least one verbal speech utterance.
9. A method for providing automated call center post-call processing, comprising: automatically processing a call through a call center by executing a customer support scenario controlled by an agent via one or more scripts; providing a sliding control to the agent and varying a level of automation used in executing the customer support scenario by altering a course of at least one of the scripts; identifying verbal speech utterances from a speaker in a stream of user messages recorded during the customer support scenario and parsed from the call; storing the stream of user messages into a database maintained by the call center; and processing the user messages following completion of the call comprising identifying aspects of the call, wherein the aspects comprise at least one of a general flow of the call and one or more characteristics of the speaker, and manipulating at least one of the verbal speech utterances, wherein the manipulation comprises at least one of ranking the at least one verbal speech utterance and editing the at least one verbal speech utterance. 10. A method according to claim 9 , further comprising: generating a transcript of the stream of user messages; and storing the transcript into the database.