9. The method as defined in claim 8 , further comprising normalizing the one or more automatically generated answers based on the analysis.
9. The method as defined in claim 8 , further comprising normalizing the one or more automatically generated answers based on the analysis. 10. The method as defined in claim 9 , further comprising based on at least one of the answer complexity and the answer probability, determining which of the one or more automatically generated answers can be sent by an agent and which of the one or more automatically generated answers require supervisor approval to be sent.