13. The method of claim 11 , further comprising: applying a service layer to fine tune category mapping of said team/department; and generating a model that includes a final category for each team/department name.
13. The method of claim 11 , further comprising: applying a service layer to fine tune category mapping of said team/department; and generating a model that includes a final category for each team/department name. 14. The method of claim 13 , wherein said category comprises a categories grouping for each team/department name based on edit distance.