18. The system according to claim 14 , further comprising: after handling said received call, said special-purpose telecommunications processor obtaining a call class assignment for said received call; and storing the assigned class for said received call in said database.
18. The system according to claim 14 , further comprising: after handling said received call, said special-purpose telecommunications processor obtaining a call class assignment for said received call; and storing the assigned class for said received call in said database. 20. The system according to claim 18 , further comprising: said CRF classifier predicting a class for a next call to said call center based on said records of calls to said call center stored in said database including the assigned call class for said received call.