6. The computer-implemented method of claim 1 , further comprising: causing the suggested response to be presented to a second user; receiving a selection of the suggested response by the second user; transmitting the suggested response to the first user.
6. The computer-implemented method of claim 1 , further comprising: causing the suggested response to be presented to a second user; receiving a selection of the suggested response by the second user; transmitting the suggested response to the first user. 7. The computer-implemented method of claim 6 , wherein the first user is a customer of a company and the second user is a customer service representative of the company.