8. A system comprising: a processor; and a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising: receiving a communication from a wireless communications device associated with a calling party, the communication directed to a user, receiving call data associated with the calling party, retrieving user data associated with the user, wherein the user data comprises preference data, determining, based at least in part on the preference data and the call data, that the calling party is authorized to send a text message to the user, determining, based on the calling party being authorized to send a text message to the user, to generate a menu including a first menu option allowing the calling party to send a text message to the user, receiving account status information indicating that a text message count associated with the user is nearing a limit, in response to receiving the account status information, determining to disable an ability of the calling party to send a text message to the user, based at least on the user data associated with the user, the call data associated with the calling party, and the account status information, generating the menu for the calling party without including the first menu option allowing the calling party to send a text message to the user, and transmitting the menu to the wireless communications device associated with the calling party for display at the wireless communications device.
8. A system comprising: a processor; and a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising: receiving a communication from a wireless communications device associated with a calling party, the communication directed to a user, receiving call data associated with the calling party, retrieving user data associated with the user, wherein the user data comprises preference data, determining, based at least in part on the preference data and the call data, that the calling party is authorized to send a text message to the user, determining, based on the calling party being authorized to send a text message to the user, to generate a menu including a first menu option allowing the calling party to send a text message to the user, receiving account status information indicating that a text message count associated with the user is nearing a limit, in response to receiving the account status information, determining to disable an ability of the calling party to send a text message to the user, based at least on the user data associated with the user, the call data associated with the calling party, and the account status information, generating the menu for the calling party without including the first menu option allowing the calling party to send a text message to the user, and transmitting the menu to the wireless communications device associated with the calling party for display at the wireless communications device. 11. The system of claim 8 , wherein the user data further comprises location data, and wherein the menu comprises a second menu option allowing the calling party to access location information associated with the user.