19. An interactive automated speech recognition system, comprising: a telematics processing system located in proximity to a person; a remote data center; a wireless link that transmits processed speech information from the processing system to the remote data center, wherein the processing system: receives in a first interaction an indication of intent from the person and, thereafter, in a second interaction that is separate from the first interaction, receives from the person a spoken utterance associated with the indicated intent wherein the spoken utterance associated with the indicated intent matches intended text of a type of intent available to the person; and processes the spoken utterance of the second interaction and transmits the processed speech information to the remote data center using the wireless link, wherein the transmitted processed speech information is analyzed to scale and end-point the speech utterance and is converted into packet data format; at least one optimal speech recognition engine selected to translate the converted speech information into text format, the at least one optimal speech recognition engine being selected from a set of speech recognition engines based upon the indicated intent; an internet protocol transport network that transports the converted speech information to the selected at least one optimal speech recognition engine; and wherein the at least one optimal speech recognition engine produces recognition results and an associated confidence score and, based upon the confidence score: an automated dialog is continued with the person if the confidence score meets or exceeds a pre-determined threshold for the best match; or at least one alternative speech recognition engine is selected to translate the converted speech information into text format if the confidence score is low such that it is below a pre-determined threshold for the best match.
19. An interactive automated speech recognition system, comprising: a telematics processing system located in proximity to a person; a remote data center; a wireless link that transmits processed speech information from the processing system to the remote data center, wherein the processing system: receives in a first interaction an indication of intent from the person and, thereafter, in a second interaction that is separate from the first interaction, receives from the person a spoken utterance associated with the indicated intent wherein the spoken utterance associated with the indicated intent matches intended text of a type of intent available to the person; and processes the spoken utterance of the second interaction and transmits the processed speech information to the remote data center using the wireless link, wherein the transmitted processed speech information is analyzed to scale and end-point the speech utterance and is converted into packet data format; at least one optimal speech recognition engine selected to translate the converted speech information into text format, the at least one optimal speech recognition engine being selected from a set of speech recognition engines based upon the indicated intent; an internet protocol transport network that transports the converted speech information to the selected at least one optimal speech recognition engine; and wherein the at least one optimal speech recognition engine produces recognition results and an associated confidence score and, based upon the confidence score: an automated dialog is continued with the person if the confidence score meets or exceeds a pre-determined threshold for the best match; or at least one alternative speech recognition engine is selected to translate the converted speech information into text format if the confidence score is low such that it is below a pre-determined threshold for the best match. 20. The system of claim 19 , wherein the at least one alternative speech recognition engine is agent-assisted.