1. A method for categorizing interactions in a call center of an organization, comprising: capturing in the call center at least one vocal interaction and at least one non-vocal interaction, using logging or capturing devices, wherein the at least one vocal interaction and the at least one non-vocal interaction are captured in accordance with pre-defined rules that regulate which interaction is to be captured, and wherein the at least one vocal interaction and the at least one non-vocal interaction having dissimilar contents of common semantic context; retrieving at least one first word from the at least one vocal interaction; retrieving at least one second word from the at least one non-vocal interaction; assigning the at least one vocal interaction into a first category, wherein the first category is based on technical data of the at least one vocal interaction, using the at least one first word; assigning the at least one non-vocal interaction into a second category, wherein the second category is based on technical data of the at least one non-vocal interaction, using the at least one second word; and associating the first category and the second category into a multi-channel category based on the common semantic context thereof, thus aggregating the at least one vocal interaction and the at least one non-vocal interaction.
1. A method for categorizing interactions in a call center of an organization, comprising: capturing in the call center at least one vocal interaction and at least one non-vocal interaction, using logging or capturing devices, wherein the at least one vocal interaction and the at least one non-vocal interaction are captured in accordance with pre-defined rules that regulate which interaction is to be captured, and wherein the at least one vocal interaction and the at least one non-vocal interaction having dissimilar contents of common semantic context; retrieving at least one first word from the at least one vocal interaction; retrieving at least one second word from the at least one non-vocal interaction; assigning the at least one vocal interaction into a first category, wherein the first category is based on technical data of the at least one vocal interaction, using the at least one first word; assigning the at least one non-vocal interaction into a second category, wherein the second category is based on technical data of the at least one non-vocal interaction, using the at least one second word; and associating the first category and the second category into a multi-channel category based on the common semantic context thereof, thus aggregating the at least one vocal interaction and the at least one non-vocal interaction. 8. The method of claim 1 further comprising filtering the least one non-vocal interaction.