16. The method of claim 15 , further comprising: instructing the human customer service representative to reroute the call based on the analysis; and selecting a new one of plural human customer service representatives.
16. The method of claim 15 , further comprising: instructing the human customer service representative to reroute the call based on the analysis; and selecting a new one of plural human customer service representatives. 17. The method of claim 16 , wherein selecting the new one of plural human customer service representatives is based on previous performance of the human customer service representatives respective of customers having voice characteristics similar to the voice characteristics extracted from the customer speech.