14. The method of claim 1 , further comprising: for user queries not in the database, ranking each type of user query based on the amount of live agent time consumed in handling the query; using the rankings, identifying queries for adding to the database; determining a response protocol for each of the identified queries; and adding the identified queries and associated identified response protocols to the database.
14. The method of claim 1 , further comprising: for user queries not in the database, ranking each type of user query based on the amount of live agent time consumed in handling the query; using the rankings, identifying queries for adding to the database; determining a response protocol for each of the identified queries; and adding the identified queries and associated identified response protocols to the database. 17. The method of claim 14 , wherein the automated response is provided via a text interface.