12. A non-transitory computer readable medium having stored thereon processor executable instructions that cause a computing system to execute a method for generating an agent routing, the instructions comprising: instructions to receive an inquiry from a customer on a social media channel, an online chat, an email, an SMS message, a voice call or message, or a video call or message; instructions to analyze the inquiry; based on the analysis of the inquiry, instructions to generate two or more automatically generated answers that respond to the inquiry; instructions to analyze the two or more automatically generated answers; based on the analysis of the two or more automatically generated answers, instructions to determine the agent routing; instructions to analyze the two or more automatically generated answers and the agent routing; and based on the analysis of the two or more automatically generated answers and the agent routing, instructions to modify one or more of the two or more automatically generated answers and the agent routing.
12. A non-transitory computer readable medium having stored thereon processor executable instructions that cause a computing system to execute a method for generating an agent routing, the instructions comprising: instructions to receive an inquiry from a customer on a social media channel, an online chat, an email, an SMS message, a voice call or message, or a video call or message; instructions to analyze the inquiry; based on the analysis of the inquiry, instructions to generate two or more automatically generated answers that respond to the inquiry; instructions to analyze the two or more automatically generated answers; based on the analysis of the two or more automatically generated answers, instructions to determine the agent routing; instructions to analyze the two or more automatically generated answers and the agent routing; and based on the analysis of the two or more automatically generated answers and the agent routing, instructions to modify one or more of the two or more automatically generated answers and the agent routing. 13. The non-transitory computer readable medium as defined in claim 12 , further comprising: instructions to send the two or more automatically generated answers for supervisor approval; and instructions to compute feedback performance on the two or more automatically generated answers.