9. The method of claim 1 , further comprising: storing data indicating one or more performance statistics of the first call; initiating a second captioned telephone service call; retrieving the data indicating one or more performance statistics of the first call; and using, on the second captioned telephone service call, the human captioner or the automated speech recognition captioner based on the stored data.
9. The method of claim 1 , further comprising: storing data indicating one or more performance statistics of the first call; initiating a second captioned telephone service call; retrieving the data indicating one or more performance statistics of the first call; and using, on the second captioned telephone service call, the human captioner or the automated speech recognition captioner based on the stored data. 11. The method of claim 9 , in which the data indicating one or more performance statistics of the first call includes an average number of words not matched per minute of call audio.