12. The method of claim 11 , wherein the communication is received by way of a first mode of communication and the response is delivered by way of a second mode of communication, the first mode of communication being different than the second mode of communication.
12. The method of claim 11 , wherein the communication is received by way of a first mode of communication and the response is delivered by way of a second mode of communication, the first mode of communication being different than the second mode of communication. 14. The method of claim 12 , wherein only one of the first and second modes of communications is a text-based mode of communication.