8. A computing device for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer, the computing device comprising: a processing element in electronic communication with a memory element, the processing element configured to compare a customer service representative transcript that includes words which are spoken by the customer service representative during an oral conversation between the customer service representative and the customer with a plurality of positive words and a plurality of negative words, and calculate and display on a display a first score that varies according to the occurrence of each word spoken by the customer service representative that matches one of the positive words and the occurrence of each word spoken by the customer service representative that matches one of the negative words to facilitate an objective evaluation of the customer interaction such that the first score is increased corresponding to usage of positive words and decreased corresponding to usage of negative words.
8. A computing device for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer, the computing device comprising: a processing element in electronic communication with a memory element, the processing element configured to compare a customer service representative transcript that includes words which are spoken by the customer service representative during an oral conversation between the customer service representative and the customer with a plurality of positive words and a plurality of negative words, and calculate and display on a display a first score that varies according to the occurrence of each word spoken by the customer service representative that matches one of the positive words and the occurrence of each word spoken by the customer service representative that matches one of the negative words to facilitate an objective evaluation of the customer interaction such that the first score is increased corresponding to usage of positive words and decreased corresponding to usage of negative words. 14. The computing device of claim 8 , wherein the processing element is further configured to identify a voice of the customer service representative and a voice of the customer, determine when the customer stops talking, determine when the customer service representative starts talking thereafter, determine a response time corresponding to a period of time that elapses between when the customer stops talking and the customer service representative starts talking, generate and display a third score that varies according to a value of the response time, decrease the third score for every occurrence when the response time is less than a lower threshold or greater than an upper threshold, and display on the display a list of occurrences when the response time is less than a lower threshold or greater than an upper threshold.