11. An apparatus comprising: a computer system wherein messages are transferred between participants, at least some of which are human users of the computer system using the computer system in furtherance of work projects; a workflow system that is configured to handle task-based operations in a structured environment; at least one monitored operations system that is configured to generate alerts to notify participants of events within the at least one monitored operations system; an alert generator that is configured to transmit, to a determined participant, a message comprising a first alert that a particular first event occurred, wherein the first event is determinable from at least one of the state of the computer system, the computer system's data or external data available to the computer system, wherein an alert rule indicates that the determined participant is to be alerted with the message when the particular first event occurs; and a structured event handler that is configured to initiate a logging of event resolution responses by the determined participant in response to the first event to form an event resolution log, and that is configured to store the event resolution log for use in informing a future determined participant, via the workflow system, as to a possible event resolution process when the future determined participant encounters a second alert of a second event wherein the second alert is similar to the first alert, the second event is similar to the first event or both, the possible event resolution process depending, at least in part, on the event resolution log for the first event, wherein the structured event handler is configured to end the event resolution log when the determined participant signals to the computer system a resolution of the first event, wherein the structured event handler is configured to generate a workflow process template from the event resolution log, the workflow process template comprising at least one workflow item, and wherein the workflow system is configured to store the workflow process template in association with a category identifier associated with the first event.
11. An apparatus comprising: a computer system wherein messages are transferred between participants, at least some of which are human users of the computer system using the computer system in furtherance of work projects; a workflow system that is configured to handle task-based operations in a structured environment; at least one monitored operations system that is configured to generate alerts to notify participants of events within the at least one monitored operations system; an alert generator that is configured to transmit, to a determined participant, a message comprising a first alert that a particular first event occurred, wherein the first event is determinable from at least one of the state of the computer system, the computer system's data or external data available to the computer system, wherein an alert rule indicates that the determined participant is to be alerted with the message when the particular first event occurs; and a structured event handler that is configured to initiate a logging of event resolution responses by the determined participant in response to the first event to form an event resolution log, and that is configured to store the event resolution log for use in informing a future determined participant, via the workflow system, as to a possible event resolution process when the future determined participant encounters a second alert of a second event wherein the second alert is similar to the first alert, the second event is similar to the first event or both, the possible event resolution process depending, at least in part, on the event resolution log for the first event, wherein the structured event handler is configured to end the event resolution log when the determined participant signals to the computer system a resolution of the first event, wherein the structured event handler is configured to generate a workflow process template from the event resolution log, the workflow process template comprising at least one workflow item, and wherein the workflow system is configured to store the workflow process template in association with a category identifier associated with the first event. 15. The apparatus of claim 11 , wherein the at least one monitored operations system includes an online transaction processor that is configured to determine the particular first event according to transaction data.