1. A telephone device comprising: a keypad usable for receiving responses from a user during a telephone-based interaction between the telephone device and an automated telephone system; a display area usable for displaying a data stream comprising a representation of the responses received from the user; a processor; and instructions which are executable, using the processor, to perform functions comprising: detecting receipt, at the telephone device, of an audible prompt message from the automated telephone system during the telephone-based interaction; locating, in the audible prompt message, at least one keyword; using the located at least one keyword to obtain an identification of a graphical image corresponding to the located at least one keyword; inserting the identified graphical image into the data stream displayed on the display area, in advance of receiving a response from the user to the audible prompt message, as a visual cue for the user; receiving, from the user through the keypad, the response to the audible prompt message; and displaying, in the data stream on the display area following the inserted graphical image, the representation of the response received from the user.
1. A telephone device comprising: a keypad usable for receiving responses from a user during a telephone-based interaction between the telephone device and an automated telephone system; a display area usable for displaying a data stream comprising a representation of the responses received from the user; a processor; and instructions which are executable, using the processor, to perform functions comprising: detecting receipt, at the telephone device, of an audible prompt message from the automated telephone system during the telephone-based interaction; locating, in the audible prompt message, at least one keyword; using the located at least one keyword to obtain an identification of a graphical image corresponding to the located at least one keyword; inserting the identified graphical image into the data stream displayed on the display area, in advance of receiving a response from the user to the audible prompt message, as a visual cue for the user; receiving, from the user through the keypad, the response to the audible prompt message; and displaying, in the data stream on the display area following the inserted graphical image, the representation of the response received from the user. 11. The telephone device according to claim 1 , wherein the telephone device is a mobile phone.