1. A method to modify an entry of text to be stored in a non-transitory computer readable storage medium, comprising: storing a correlation between at least one word with at least one candidate phrase, wherein the at least one candidate phrase includes a first candidate phrase and a second candidate phrase different than the first candidate phrase; receiving at least one word into an input device of a processor-based system; identifying the at least one candidate phrase correlated to the at least one word using a processor of the processor-based system; replacing the at least one word with a selected phrase from the at least one candidate phrase using a processor of the processor-based system; storing the candidate phrase in the non-transitory readable storage medium; measuring a number of times that each of the first and second candidate phrases is selected in the replacing step over a period of time; and correlating and storing the number of times that each first and second candidate phrase is selected with the respective first and second candidate phrase.
1. A method to modify an entry of text to be stored in a non-transitory computer readable storage medium, comprising: storing a correlation between at least one word with at least one candidate phrase, wherein the at least one candidate phrase includes a first candidate phrase and a second candidate phrase different than the first candidate phrase; receiving at least one word into an input device of a processor-based system; identifying the at least one candidate phrase correlated to the at least one word using a processor of the processor-based system; replacing the at least one word with a selected phrase from the at least one candidate phrase using a processor of the processor-based system; storing the candidate phrase in the non-transitory readable storage medium; measuring a number of times that each of the first and second candidate phrases is selected in the replacing step over a period of time; and correlating and storing the number of times that each first and second candidate phrase is selected with the respective first and second candidate phrase. 5. The method of claim 1 , wherein the selected phrase is automatically stored with one of the group comprising: a customer identity, a time of day, a user identity, a service call type, and an equipment name.