2. The method of claim 1 , where identifying the user further comprises: receiving a spoken utterance from the user; determining whether the spoken utterance matches information included in a database; and authenticating the user when the spoken utterance matches the information included in the database, where generating the first VoiceXML document includes: identifying a proficiency associated with the authenticated user; generating, based on the proficiency associated with the authenticated user, the first VoiceXML document to include first VoiceXML information associated with an experienced user when the proficiency corresponds to the experienced user; and generating, based on the proficiency associated with the authenticated user, the first VoiceXML document, to include second VoiceXML information associated with an inexperienced user when the proficiency corresponds to the inexperienced user, and where the second VoiceXML information is different than the first VoiceXML information.
2. The method of claim 1 , where identifying the user further comprises: receiving a spoken utterance from the user; determining whether the spoken utterance matches information included in a database; and authenticating the user when the spoken utterance matches the information included in the database, where generating the first VoiceXML document includes: identifying a proficiency associated with the authenticated user; generating, based on the proficiency associated with the authenticated user, the first VoiceXML document to include first VoiceXML information associated with an experienced user when the proficiency corresponds to the experienced user; and generating, based on the proficiency associated with the authenticated user, the first VoiceXML document, to include second VoiceXML information associated with an inexperienced user when the proficiency corresponds to the inexperienced user, and where the second VoiceXML information is different than the first VoiceXML information. 3. The method of claim 2 , where the information, included in the database, comprises biometric information associated with the user, and where determining whether the spoken utterance matches information included in the database includes: determining whether biometric information associated with the spoken utterance matches the biometric information associated with the user.