7. The method of claim 1 where one or more support solutions comprise a templatized message to a customer, describing a step-by-step solution to a specific customer problem.
7. The method of claim 1 where one or more support solutions comprise a templatized message to a customer, describing a step-by-step solution to a specific customer problem. 9. The method of claim 7 where the templatized message comprises one or more placeholders to be filled based on attributes of a specific customer.