5. A system comprising: a data store; and at least one computing device in communication with the data store, the at least one computing device configured to at least: retrieve a plurality of text blocks from a network site, wherein each text block of the plurality of text blocks corresponds to a respective user of a plurality of users; employ a text classifier for generating a binary result for each text block of the plurality of text blocks, wherein the text classifier is configured to be trained by feedback and the binary result indicates whether a content of the text block expresses an actionable user concern capable of being addressed by a customer service agent; and associate, with a queue, a representation of each text block of the plurality of text blocks having content that expresses the actionable user concern as indicated by the binary result for the text block.
5. A system comprising: a data store; and at least one computing device in communication with the data store, the at least one computing device configured to at least: retrieve a plurality of text blocks from a network site, wherein each text block of the plurality of text blocks corresponds to a respective user of a plurality of users; employ a text classifier for generating a binary result for each text block of the plurality of text blocks, wherein the text classifier is configured to be trained by feedback and the binary result indicates whether a content of the text block expresses an actionable user concern capable of being addressed by a customer service agent; and associate, with a queue, a representation of each text block of the plurality of text blocks having content that expresses the actionable user concern as indicated by the binary result for the text block. 10. The system of claim 5 , wherein the at least one computing device is further configured to employ a set of application programming interface functions.