21. A method of data-mining a monitored telephone conversation, the method comprising: transcribing a monitored telephone conversation; extracting a plurality of characteristics of the monitored telephone conversation; associating the extracted plurality of characteristics of the monitored telephone conversation with a transcript of the monitored telephone conversation; analyzing the transcript of the monitored telephone conversation to detect one or more events within the monitored telephone conversation on a computing device following the transcription of the monitored telephone conversation; determining a topic of the monitored telephone conversation based upon querying a topic database with one or more extracted phrases from the transcript, wherein the topic database includes a slang term associated with both a major topic and a minor topic; associating metadata information indicative of the detected one or more events with the transcript of the monitored telephone conversation on a computing device; and storing at least the transcript of the monitored telephone conversation and the characteristics and metadata information associated therewith in a multimedia data warehouse as a data record for the monitored telephone conversation.
21. A method of data-mining a monitored telephone conversation, the method comprising: transcribing a monitored telephone conversation; extracting a plurality of characteristics of the monitored telephone conversation; associating the extracted plurality of characteristics of the monitored telephone conversation with a transcript of the monitored telephone conversation; analyzing the transcript of the monitored telephone conversation to detect one or more events within the monitored telephone conversation on a computing device following the transcription of the monitored telephone conversation; determining a topic of the monitored telephone conversation based upon querying a topic database with one or more extracted phrases from the transcript, wherein the topic database includes a slang term associated with both a major topic and a minor topic; associating metadata information indicative of the detected one or more events with the transcript of the monitored telephone conversation on a computing device; and storing at least the transcript of the monitored telephone conversation and the characteristics and metadata information associated therewith in a multimedia data warehouse as a data record for the monitored telephone conversation. 27. The method according to claim 21 , wherein the minor topic is a subtopic of the major topic.