78. The method of claim 75 , wherein presenting at least one report includes presenting at least one report that is including at least one field responsive to user input to display agent productivity summary data pertaining to a predefined time period.
78. The method of claim 75 , wherein presenting at least one report includes presenting at least one report that is including at least one field responsive to user input to display agent productivity summary data pertaining to a predefined time period. 79. The method of claim 78 , wherein presenting the at least one report includes presenting the at least one report having at least one field that is responsive to user input to display agent productivity data relating to at least one specific day worked by the at least one selected agent, wherein the at least one report includes at least one field responsive to user input to display data specific to at least one selected agent.