8. A tangible computer-readable storage medium comprising computer-executable instructions configured to cause at least one computer processor to: analyze an audio communication between a first party and a second party to develop a transcript of the audio communication; analyze words spoken during the audio communication to develop a set of keywords, in which the set of keywords comprises a subset of the words spoken during the audio communication; provide a graphical user interface (“GUI”) to display on a computer monitor, the GUI comprising a timeline representing the audio communication; display a plurality of sets of icons on the GUI in conjunction with the timeline, wherein each set of icons comprises a text-based icon and an audio-based icon representing an occurrence of a keyword in the audio communication, the keyword being from the set of keywords and the text-based icon and the audio-based icon being displayed on the GUI at one or more locations with respect to the timeline proximate to a time of the occurrence of the keyword in the audio communication; receive an input from a user as a result of the user selecting a particular text-based icon or a particular audio-based icon representing a particular occurrence of a particular keyword in the audio communication; and after receiving the input: display a portion of the transcript containing the particular occurrence of the particular keyword if the user selected the particular text-based icon representing the particular occurrence of the particular keyword; and play a portion of the audio communication containing the particular occurrence of the particular keyword if the user selected the particular audio-based icon representing the particular occurrence of the particular keyword.
8. A tangible computer-readable storage medium comprising computer-executable instructions configured to cause at least one computer processor to: analyze an audio communication between a first party and a second party to develop a transcript of the audio communication; analyze words spoken during the audio communication to develop a set of keywords, in which the set of keywords comprises a subset of the words spoken during the audio communication; provide a graphical user interface (“GUI”) to display on a computer monitor, the GUI comprising a timeline representing the audio communication; display a plurality of sets of icons on the GUI in conjunction with the timeline, wherein each set of icons comprises a text-based icon and an audio-based icon representing an occurrence of a keyword in the audio communication, the keyword being from the set of keywords and the text-based icon and the audio-based icon being displayed on the GUI at one or more locations with respect to the timeline proximate to a time of the occurrence of the keyword in the audio communication; receive an input from a user as a result of the user selecting a particular text-based icon or a particular audio-based icon representing a particular occurrence of a particular keyword in the audio communication; and after receiving the input: display a portion of the transcript containing the particular occurrence of the particular keyword if the user selected the particular text-based icon representing the particular occurrence of the particular keyword; and play a portion of the audio communication containing the particular occurrence of the particular keyword if the user selected the particular audio-based icon representing the particular occurrence of the particular keyword. 11. The tangible computer-readable storage medium of claim 8 , wherein the audio communication is associated with a voice call and the computer-executable instructions are further configured for causing the at least one computer processor to: transfer the voice call to the user wherein (1) the voice call continues between the user and the second party and (2) the computer monitor displaying the GUI is a computer monitor being used by the user.