8. The at least one computer readable storage device of claim 7 , wherein the act of processing the voice input comprises an act of: performing speech recognition processing on the voice input to determine whether the voice input matches an expected response.
8. The at least one computer readable storage device of claim 7 , wherein the act of processing the voice input comprises an act of: performing speech recognition processing on the voice input to determine whether the voice input matches an expected response. 10. The at least one computer readable storage device of claim 8 , wherein the method further comprises an act of: if it is determined that the voice input does not match an expected response, generating, as the second prompt element, a prompt that prompts the user to speak one of a plurality of expected responses and recites at least one of the plurality of expected responses, wherein the first prompt element comprises an open-ended request that does not recite any one of the plurality of expected responses.