3. A method for operating a contact center, comprising: tagging, by a processor, one or more individual portions of an IVR (interactive voice response) script; associating, by the processor, text messages with the one or more individual tagged portions of the IVR script; executing the tagged IVR script during a caller interaction; when one of the tagged portions of the IVR script is encountered, transmitting the associated text message to the caller; and turning over the interaction with the caller to a live agent at a station to which the call is routed; wherein the station is a computerized appliance executing a desktop application, and the desktop application provides text messages of choices the live agent may wish to communicate to the caller, and when the live agent encounters a point in the voice interaction where the agent determines to send a choice to the caller, the agent is enabled to select the associated text message and enter the text message destination address of the caller to send the text message.
3. A method for operating a contact center, comprising: tagging, by a processor, one or more individual portions of an IVR (interactive voice response) script; associating, by the processor, text messages with the one or more individual tagged portions of the IVR script; executing the tagged IVR script during a caller interaction; when one of the tagged portions of the IVR script is encountered, transmitting the associated text message to the caller; and turning over the interaction with the caller to a live agent at a station to which the call is routed; wherein the station is a computerized appliance executing a desktop application, and the desktop application provides text messages of choices the live agent may wish to communicate to the caller, and when the live agent encounters a point in the voice interaction where the agent determines to send a choice to the caller, the agent is enabled to select the associated text message and enter the text message destination address of the caller to send the text message. 8. The method of claim 3 , further comprising determining whether an available caller appliance is capable of displaying text messages.