15. A server for processing a call, the server comprising: a receiver for receiving a call from a caller over a communication network; a processor for determining a telephone number of the caller, and for determining if the telephone number of the caller is a telephone number assigned to a specific individual, for prompting the caller to select a language preference when the telephone number of the caller is determined to be assigned to a specific individual and the specific individual does not have a stored language preference, and for storing the language preference selected by the caller based on the prompting; an electronic database that is accessed by the processor to determine the stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, the specific individual's stored language preference being associated with the caller's telephone number in the electronic database; and a router for routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database when the telephone number of the caller is determined to be assigned to the specific individual, and for routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.
15. A server for processing a call, the server comprising: a receiver for receiving a call from a caller over a communication network; a processor for determining a telephone number of the caller, and for determining if the telephone number of the caller is a telephone number assigned to a specific individual, for prompting the caller to select a language preference when the telephone number of the caller is determined to be assigned to a specific individual and the specific individual does not have a stored language preference, and for storing the language preference selected by the caller based on the prompting; an electronic database that is accessed by the processor to determine the stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, the specific individual's stored language preference being associated with the caller's telephone number in the electronic database; and a router for routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database when the telephone number of the caller is determined to be assigned to the specific individual, and for routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual. 16. The server of claim 15 , wherein the router routes the call to a second default destination when the telephone number of the caller is determined to be assigned to the specific individual and the electronic database does not include a stored language preference of the specific individual.