1. An automated method for using cultural awareness for customer service systems, the method comprising the steps of: receiving as input natural language dialog responses from an individual in response to system prompts; and processing the natural language dialog responses to automatically determine a culturally acquired behavioral tendency of the individual to be cooperative or uncooperative with automated customer service, wherein the natural language dialog responses are processed to detect linguistic features that are indicative of culturally acquired behaviors for individualism and collectivism, and directing the individual to a live customer service agent if the individual is determined to be collectivistic.
1. An automated method for using cultural awareness for customer service systems, the method comprising the steps of: receiving as input natural language dialog responses from an individual in response to system prompts; and processing the natural language dialog responses to automatically determine a culturally acquired behavioral tendency of the individual to be cooperative or uncooperative with automated customer service, wherein the natural language dialog responses are processed to detect linguistic features that are indicative of culturally acquired behaviors for individualism and collectivism, and directing the individual to a live customer service agent if the individual is determined to be collectivistic. 6. The method of claim 1 , wherein processing the natural language dialog responses to automatically determine a culturally acquired behavioral tendency of the individual to be cooperative or uncooperative with automated customer service comprises processing the natural language dialog responses to determine if the natural language dialog responses are passive or active.