8. The non-transitory computer readable medium of claim 1 , further comprising program code executable by the processor for causing the processor to: display a graphical user interface (GUI) visually indicating the at least one sentiment associated with the second electronic communication, the at least one sentiment comprising a positive sentiment, a neutral sentiment, or a negative sentiment.
8. The non-transitory computer readable medium of claim 1 , further comprising program code executable by the processor for causing the processor to: display a graphical user interface (GUI) visually indicating the at least one sentiment associated with the second electronic communication, the at least one sentiment comprising a positive sentiment, a neutral sentiment, or a negative sentiment. 9. The non-transitory computer readable medium of claim 8 , wherein the GUI comprises a graph indicating at least one transition between two or more different sentiments associated with the second electronic communication.