1. A method of measuring performance parameters and reporting on at least one aspect of respective performance parameters of a plurality of agents, the method comprising at least the following: measuring in an agent training system at least a plurality of data, including data representing agent performance parameters for each of the plurality, of agents, wherein the plurality of data representing agent performance parameters includes data related to at least one of either sections or teams to which an agent is assigned or associated, personal development meetings (PDMs) during which the agent receives constructive criticism or other remedial instruction related to improving job performance, wherein the plurality of data is related to improving the job performance of at least one of the plurality of agents on an individual agent-basis or a group-level agent-basis; receiving from the agent training system the plurality of data from a first input representing respective performance parameters pertaining to the plurality of agents on the individual agent-basis or the group-level agent-basis working at least one call center; organizing the at least plurality of data related to improving the job performance received from the first input in a data store in at least one of a plurality of user-specified parameters; storing the at least plurality of data related to improving the job performance received from the first input in the data store arranged in at least one of the plurality of user-specified parameters for subsequent query and retrieval; receiving at least one query of the data store by a user pertaining to the improving job performance of at least one of the agents on the individual agent-basis or the group-level agent-basis; processing an output determined by the at least first input of at least the plurality of the data related to the improving job performance in response to the query and processing the output results in the plurality of data related to remedial instruction related to improving a job performance arranged in one of the plurality of user-specified parameters, including at least one of a productivity parameter, a conversion parameter, a schedule adherence parameter, and a number of calls parameter by a given agent; and presenting at least one report as determined by the output of the query to the at least one user.
1. A method of measuring performance parameters and reporting on at least one aspect of respective performance parameters of a plurality of agents, the method comprising at least the following: measuring in an agent training system at least a plurality of data, including data representing agent performance parameters for each of the plurality, of agents, wherein the plurality of data representing agent performance parameters includes data related to at least one of either sections or teams to which an agent is assigned or associated, personal development meetings (PDMs) during which the agent receives constructive criticism or other remedial instruction related to improving job performance, wherein the plurality of data is related to improving the job performance of at least one of the plurality of agents on an individual agent-basis or a group-level agent-basis; receiving from the agent training system the plurality of data from a first input representing respective performance parameters pertaining to the plurality of agents on the individual agent-basis or the group-level agent-basis working at least one call center; organizing the at least plurality of data related to improving the job performance received from the first input in a data store in at least one of a plurality of user-specified parameters; storing the at least plurality of data related to improving the job performance received from the first input in the data store arranged in at least one of the plurality of user-specified parameters for subsequent query and retrieval; receiving at least one query of the data store by a user pertaining to the improving job performance of at least one of the agents on the individual agent-basis or the group-level agent-basis; processing an output determined by the at least first input of at least the plurality of the data related to the improving job performance in response to the query and processing the output results in the plurality of data related to remedial instruction related to improving a job performance arranged in one of the plurality of user-specified parameters, including at least one of a productivity parameter, a conversion parameter, a schedule adherence parameter, and a number of calls parameter by a given agent; and presenting at least one report as determined by the output of the query to the at least one user. 31. The method of claim 1 , wherein receiving at least one query includes receiving at least one query for time log data.