10. A system for providing speech analysis, comprising: an audio receiving component configured to receive audio data associated with a communication between an agent and a customer at a contact center; a phoneme determining component executing within a data analytics component executing on a processor of a computing device, configured to determine at least one phoneme associated with the received audio data; a providing component executing within the data analytics component configured to provide the at least one phoneme in a phonetic transcript, the phonetic transcript including at least one character from a phonetic alphabet; and a script determining component executing within a data analytics component configured to, from the at least one phoneme, determine whether the agent adheres to a predetermined script that the agent was to use in the communication between the agent and the customer, and if the agent needs additional training based on how well the agent adheres to the predetermined script.
10. A system for providing speech analysis, comprising: an audio receiving component configured to receive audio data associated with a communication between an agent and a customer at a contact center; a phoneme determining component executing within a data analytics component executing on a processor of a computing device, configured to determine at least one phoneme associated with the received audio data; a providing component executing within the data analytics component configured to provide the at least one phoneme in a phonetic transcript, the phonetic transcript including at least one character from a phonetic alphabet; and a script determining component executing within a data analytics component configured to, from the at least one phoneme, determine whether the agent adheres to a predetermined script that the agent was to use in the communication between the agent and the customer, and if the agent needs additional training based on how well the agent adheres to the predetermined script. 12. The system of claim 10 , wherein the phonetic alphabet is encoded for a computer using the ISO10646 standard.