8. An interactive voice response (IVR) system for assigning a telephone call to an automated agent of a call center, said automated agent executing on an agent terminal employed by a corresponding human agent, said IVR system comprising: a memory; and at least one processor, coupled to the memory, operative to: receive a telephone call from a caller; assign said telephone call to an IVR queue monitor an availability status of said automated agent, wherein: i. said automated agent is executing on an agent terminal, and ii. said agent terminal is employed by a corresponding human agent; and route said telephone call from said IVR queue to an available automated agent based on CPU utilization of said agent terminal, on which said automated agent is running.
8. An interactive voice response (IVR) system for assigning a telephone call to an automated agent of a call center, said automated agent executing on an agent terminal employed by a corresponding human agent, said IVR system comprising: a memory; and at least one processor, coupled to the memory, operative to: receive a telephone call from a caller; assign said telephone call to an IVR queue monitor an availability status of said automated agent, wherein: i. said automated agent is executing on an agent terminal, and ii. said agent terminal is employed by a corresponding human agent; and route said telephone call from said IVR queue to an available automated agent based on CPU utilization of said agent terminal, on which said automated agent is running. 10. The IVR system of claim 8 , wherein said agent terminal uses local processing resources to perform at least one interactive voice response function.