12. The system of claim 11 , wherein the support application is further configured to: refine the query context, wherein refining the query context includes: presenting one or more search result contexts related to the first results to the user; receiving input from the user regarding a user-chosen search result context; and modifying the query context based on the user-chosen search result context; search second data for second results, wherein the searching is limited by the refined query context; and provide second results to the user.
12. The system of claim 11 , wherein the support application is further configured to: refine the query context, wherein refining the query context includes: presenting one or more search result contexts related to the first results to the user; receiving input from the user regarding a user-chosen search result context; and modifying the query context based on the user-chosen search result context; search second data for second results, wherein the searching is limited by the refined query context; and provide second results to the user. 14. The system of claim 12 wherein the second results are provided to the user via a third mode of interaction.