77. A method comprising: maintaining a body of state-transition-state or stimulus-response information that represents possible sequences of natural language communications between a user and a response system, the information being generated automatically from historical sequences of communications; and using selected ones of the sequences of communications to manage human agents who provide responses to user communications, wherein at least a portion of the provided responses include automatically generated responses that are selected by the human agents and delivered to the users.
77. A method comprising: maintaining a body of state-transition-state or stimulus-response information that represents possible sequences of natural language communications between a user and a response system, the information being generated automatically from historical sequences of communications; and using selected ones of the sequences of communications to manage human agents who provide responses to user communications, wherein at least a portion of the provided responses include automatically generated responses that are selected by the human agents and delivered to the users. 78. The method of claim 77 in which the selected ones are used to train the human agents.