7. A non-transitory, computer-readable medium comprising computer-executable instructions for determining whether a call has reached a live party or a machine, that when executed, cause a call handler that is handling the call to: analyze a cadence of audio of the call; make a first determination that the call has reached the live party or the machine based on the cadence of the audio; receive an event from a speech analytics system analyzing the audio of the call to detect one or more keywords as a result of the speech analytics system detecting a particular keyword in the audio of the call; upon receiving the event, make a second determination that the call has reached the live party or the machine based on the event; and connect the call with a second live party so that the second live party can converse with the live party reached on the call in response to the first and second determinations indicating the call has reached the live party.
7. A non-transitory, computer-readable medium comprising computer-executable instructions for determining whether a call has reached a live party or a machine, that when executed, cause a call handler that is handling the call to: analyze a cadence of audio of the call; make a first determination that the call has reached the live party or the machine based on the cadence of the audio; receive an event from a speech analytics system analyzing the audio of the call to detect one or more keywords as a result of the speech analytics system detecting a particular keyword in the audio of the call; upon receiving the event, make a second determination that the call has reached the live party or the machine based on the event; and connect the call with a second live party so that the second live party can converse with the live party reached on the call in response to the first and second determinations indicating the call has reached the live party. 8. The non-transitory, computer-readable medium of claim 7 , wherein the computer-executable instructions are configured to cause the call handler, in response to the first and second determinations indicating the call has reached the machine, to determine that the call has reached an auto attendant, has reached a voice mail, or has been placed on hold based on at least one additional event received from the speech analytics system.