11. A method for representing call content in a searchable database, comprising the steps of: collecting incoming calls from source channels; transcribing content of the incoming calls; projecting the content to a vector space model which represents the content in vector space; and classifying the content represented by a vector in a content knowledge based target database.
11. A method for representing call content in a searchable database, comprising the steps of: collecting incoming calls from source channels; transcribing content of the incoming calls; projecting the content to a vector space model which represents the content in vector space; and classifying the content represented by a vector in a content knowledge based target database. 14. The method as recited in claim 11 , wherein the projecting includes indexing the content based upon at least one of n-grams, unigrams and word/phrase frequency when compared with a content index dictionary.