7. A method of determining reliability of electronic documents associated with an event occurring in connection with a computing device, comprising, with a processor: composing a number of search queries based on text included in an event message, the event message being generated as a result of an occurrence within the computing device; searching for a number of electronic documents via a network, said searching performed based on the composed search queries; and ranking the electronic documents within results of the search based upon the reliability in addressing the event associated with the event message, in which ranking the electronic documents within results of the search comprises applying a quality of information (QOI) ranking criteria to the electronic documents within results of the search, in which applying a quality of information (QOI) ranking criteria to the electronic documents within results of the search comprises: extracting a number of attributes from the electronic documents within the results of the search; and ranking the electronic documents based on the extracted attributes.
7. A method of determining reliability of electronic documents associated with an event occurring in connection with a computing device, comprising, with a processor: composing a number of search queries based on text included in an event message, the event message being generated as a result of an occurrence within the computing device; searching for a number of electronic documents via a network, said searching performed based on the composed search queries; and ranking the electronic documents within results of the search based upon the reliability in addressing the event associated with the event message, in which ranking the electronic documents within results of the search comprises applying a quality of information (QOI) ranking criteria to the electronic documents within results of the search, in which applying a quality of information (QOI) ranking criteria to the electronic documents within results of the search comprises: extracting a number of attributes from the electronic documents within the results of the search; and ranking the electronic documents based on the extracted attributes. 13. The method of claim 7 , in which the extracted attributes are at least one of whether the electronic document is marked as “Answered” or “Not Answered”; the date the electronic document was last modified; the number of replies in the electronic document to an original poster; the total number of replies in the electronic document; the total number of words in the electronic document; the electronic document duration; the highest rank of any poster in the electronic document; whether the last of a number of posts was written by the original poster; whether the last post includes a derivation of the words “thank you”; whether the last post includes a question mark; whether the last post was written by the original poster and includes a derivation of the words “thank you”; whether the last post was written by the original poster and contains a question mark; whether the last post was written by the original poster, contains a derivation of the words “thank you”, and a question mark; and the number of links contained in the electronic document.