10. A system for providing a video-assisted customer experience comprising: a network; an external apparatus in communication with the network, the external apparatus comprising a display and a processing device, wherein the processing device is configured to execute computer-readable program code to: provide a communications link between a customer accessing the external apparatus and a business representative, wherein the communications link comprises video such that the customer may view the business representative or a representation of the business representative on the display of the external apparatus; utilize speech-recognition to provide subtitles of the words spoken by the business representative viewable to the customer; detect key words, using a computing device processor, spoken by the business representative, wherein the key words include a product or service provided by the business of the business representative; highlight the detected key words spoken by the business representative, wherein highlighting further comprises integrating a selectable link to a website of the business that includes information and ordering for the product or service of the key words, wherein the product or service of the key words are financial products or services; and enable the customer to select via the selectable link the detected key words, wherein the selection directs the user to the website of the business that includes information and ordering for the financial product or service of the key words.
10. A system for providing a video-assisted customer experience comprising: a network; an external apparatus in communication with the network, the external apparatus comprising a display and a processing device, wherein the processing device is configured to execute computer-readable program code to: provide a communications link between a customer accessing the external apparatus and a business representative, wherein the communications link comprises video such that the customer may view the business representative or a representation of the business representative on the display of the external apparatus; utilize speech-recognition to provide subtitles of the words spoken by the business representative viewable to the customer; detect key words, using a computing device processor, spoken by the business representative, wherein the key words include a product or service provided by the business of the business representative; highlight the detected key words spoken by the business representative, wherein highlighting further comprises integrating a selectable link to a website of the business that includes information and ordering for the product or service of the key words, wherein the product or service of the key words are financial products or services; and enable the customer to select via the selectable link the detected key words, wherein the selection directs the user to the website of the business that includes information and ordering for the financial product or service of the key words. 14. The system of claim 10 , wherein the communications link is a one-way video link such that the customer may view the business representative or a representation of the business representative.