17. At least one non-transitory, tangible, computer-readable storage medium containing a program of instructions configured for execution by a computer system and a changeable database that is separate from the program of instructions, wherein the database includes: advisory information that includes the content of multiple predefined advisory statements, wherein the predefined advisory statements include advisory information for addressing an issue; query information that includes the content of multiple user queries; and flow logic information indicating a sequence for the delivery of the predefined advisory statements and the user queries based on answers to the user queries; a user interface configured to deliver the user queries and the predefined advisory statements to the user and to receive answers in response to the user queries from the user; and an information delivery engine that is separate from the changeable database and configured to cause the user interface to deliver the user queries and the predefine advisory statements to the user in a sequence based on the user's answers to the delivered user queries and the flow logic information.
17. At least one non-transitory, tangible, computer-readable storage medium containing a program of instructions configured for execution by a computer system and a changeable database that is separate from the program of instructions, wherein the database includes: advisory information that includes the content of multiple predefined advisory statements, wherein the predefined advisory statements include advisory information for addressing an issue; query information that includes the content of multiple user queries; and flow logic information indicating a sequence for the delivery of the predefined advisory statements and the user queries based on answers to the user queries; a user interface configured to deliver the user queries and the predefined advisory statements to the user and to receive answers in response to the user queries from the user; and an information delivery engine that is separate from the changeable database and configured to cause the user interface to deliver the user queries and the predefine advisory statements to the user in a sequence based on the user's answers to the delivered user queries and the flow logic information. 18. The medium of claim 17 wherein the changeable database is an XML file.