1. A method of monitoring a synchronous computer-mediated communication in which a text transcript is generated by at least two chat participants including a first chat participant and a second chat participant, the method comprising the steps of: performing a simple check on the text transcript for existence of a potential frustration precondition, the simple check includes checking a set of at least one table including a list of text-based signals to identify in the text transcript a text-based signal on the list of text-based signals; on condition that the potential frustration precondition is found, performing a first text analytics analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript; and responsive to potential frustration being evidenced by the text transcript, taking a responsive action based at least in part upon a potential cause of the potential frustration determined by performing a second text analytics analysis on the text transcript; wherein: the responsive action is designed to alleviate an occurrence of potential frustration for the second chat participant; the set of at least one table includes a user-specific table that is customizable by the first chat participant to include participant-specific text-based signals corresponding to the second chat participant; and the user-specific table being customizable to indicate a participant-specific potential frustration precondition corresponding to the second chat participant during a chat session between the first chat participant and the second chat participant; and the performing-a-simple-check step and the performing-a-first-text-analytics-analysis steps are performed by the computer system running under software control.
1. A method of monitoring a synchronous computer-mediated communication in which a text transcript is generated by at least two chat participants including a first chat participant and a second chat participant, the method comprising the steps of: performing a simple check on the text transcript for existence of a potential frustration precondition, the simple check includes checking a set of at least one table including a list of text-based signals to identify in the text transcript a text-based signal on the list of text-based signals; on condition that the potential frustration precondition is found, performing a first text analytics analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript; and responsive to potential frustration being evidenced by the text transcript, taking a responsive action based at least in part upon a potential cause of the potential frustration determined by performing a second text analytics analysis on the text transcript; wherein: the responsive action is designed to alleviate an occurrence of potential frustration for the second chat participant; the set of at least one table includes a user-specific table that is customizable by the first chat participant to include participant-specific text-based signals corresponding to the second chat participant; and the user-specific table being customizable to indicate a participant-specific potential frustration precondition corresponding to the second chat participant during a chat session between the first chat participant and the second chat participant; and the performing-a-simple-check step and the performing-a-first-text-analytics-analysis steps are performed by the computer system running under software control. 10. The method of claim 1 , wherein: the potential cause is a subject matter content type; and the responsive action is to take no action.