3. The computer program product of claim 1 , wherein the identifier is the name of the person in the user communication and further comprising recognizing an identifying keyword associated with the name of the person in the user communication.
3. The computer program product of claim 1 , wherein the identifier is the name of the person in the user communication and further comprising recognizing an identifying keyword associated with the name of the person in the user communication. 4. The computer program product of claim 3 , further comprising searching a public database for additional names that have associated keywords that match the identifying keyword, wherein the additional names match the name of the person in the user communication.