1. A method for providing an adjustable interactive voice response (IVR) system, the method comprising: receiving, over a network from a user, identification information relating to the user; providing the user with access to files within the IVR system in response to validation of the identification information; receiving from the user a search term corresponding to a verbal phrase recognizable in the IVR system, the received search term provided by the user via a displayed graphical user interface provided on an electronic device accessed by the user; transmitting to the electronic device at least one of a listing of audio files and options files corresponding to the verbal phrase recognizable in the IVR system, the at least one of a listing of audio files and options files displayed on the graphical user interface; receiving from the user via the graphical user interface a new verbal phrase to be recognized in the IVR system; and modifying a system flow including at least one of the audio files or options files to correspond to the new verbal phrase.
1. A method for providing an adjustable interactive voice response (IVR) system, the method comprising: receiving, over a network from a user, identification information relating to the user; providing the user with access to files within the IVR system in response to validation of the identification information; receiving from the user a search term corresponding to a verbal phrase recognizable in the IVR system, the received search term provided by the user via a displayed graphical user interface provided on an electronic device accessed by the user; transmitting to the electronic device at least one of a listing of audio files and options files corresponding to the verbal phrase recognizable in the IVR system, the at least one of a listing of audio files and options files displayed on the graphical user interface; receiving from the user via the graphical user interface a new verbal phrase to be recognized in the IVR system; and modifying a system flow including at least one of the audio files or options files to correspond to the new verbal phrase. 5. The method of claim 1 , further comprising: transmitting to the electronic device a properties file, audio file, and .GRXML file associated with the verbal phrase recognizable in the IVR system.