11. An apparatus, comprising: a speech recognition tuning tool configured to be in communication with a voice mail system, a low confidence audio recording database, and a speech to text converter, the speech recognition tuning tool having a controller, wherein the controller is configured to: access an audio file of a name of the user in the voice mail system; provide the audio file to the speech to text converter operable with an automated attendant; determine whether a confidence score of a text result from the speech to text converter is below a predetermined threshold; add, at least, the name of the user to a list of low confidence names in the low confidence audio recording database when the confidence score is below the predetermined threshold; receive, via a user interface configured to be presented, via a display, to an administrator of the automated attendant, and store a plurality of actual alternate spellings for the name of the user, wherein the plurality of actual alternate spellings are accessible to the controller; receive a voice call at the automated attendant including receiving a voice command comprising a spoken name of the user; and process the spoken name of the user including comparing a spelled name result generated by the speech to text converter to the plurality of actual alternate spellings previously stored to identify the user.
11. An apparatus, comprising: a speech recognition tuning tool configured to be in communication with a voice mail system, a low confidence audio recording database, and a speech to text converter, the speech recognition tuning tool having a controller, wherein the controller is configured to: access an audio file of a name of the user in the voice mail system; provide the audio file to the speech to text converter operable with an automated attendant; determine whether a confidence score of a text result from the speech to text converter is below a predetermined threshold; add, at least, the name of the user to a list of low confidence names in the low confidence audio recording database when the confidence score is below the predetermined threshold; receive, via a user interface configured to be presented, via a display, to an administrator of the automated attendant, and store a plurality of actual alternate spellings for the name of the user, wherein the plurality of actual alternate spellings are accessible to the controller; receive a voice call at the automated attendant including receiving a voice command comprising a spoken name of the user; and process the spoken name of the user including comparing a spelled name result generated by the speech to text converter to the plurality of actual alternate spellings previously stored to identify the user. 12. The apparatus of claim 11 , wherein the controller is configured to save the alternate spellings in a dictionary.