4. The method of claim 1 , wherein the attributes of the question include one or more of subject matter, type, format, predicted length of the response to the question, and potential responses for the question.
4. The method of claim 1 , wherein the attributes of the question include one or more of subject matter, type, format, predicted length of the response to the question, and potential responses for the question. 6. The method of claim 4 , wherein the attributes of the question include whether the response to the question is predicted to include a web link and whether the response to the question is predicted to involve research by the one or more support personnel.