11. The computer program product of claim 10 including the further program instruction using historical statistics data to identify the past behavior of computer system components identified in said contextual information and combining the enriched alert and identified past behavior of said components to generate at least one alert resolution action.
11. The computer program product of claim 10 including the further program instruction using historical statistics data to identify the past behavior of computer system components identified in said contextual information and combining the enriched alert and identified past behavior of said components to generate at least one alert resolution action. 12. The computer program product of claim 11 wherein the program instruction for receiving an alert request comprises the step of detecting an alert issued from an event management system and transmitting it to an inference module in the appropriate format.