23. An apparatus for handling contact requests among a plurality of dissimilar automatic contact distributors comprising: a central server that provides a plurality of universal workflow scripts at a common location wherein universal workflow scripts comprise a set of call routing instructions for a particular type of contact; a workflow script adapter for translating each of the plurality of universal workflow scripts into a respective native scripting language of each of the plurality of dissimilar automatic contact distributors to provide respective equivalent scripts of substantially equivalent functionality within each respective dissimilar automatic contact distributor; a contact broker that tenders a contact request in response to receiving a contact to a selected set of the plurality of dissimilar automatic contact distributors based upon processing the contact in accordance with a selected one of the respective equivalent scripts selected based upon a classification of the contact; a comparator that selects an automatic contact distributor of the selected set of the plurality of dissimilar automatic contact distributors to handle the contact based upon a response to the tendered contact request from at least some of the plurality of dissimilar automatic contact distributors; and a communication processor that transfers the contact to the selected automatic contact distributor.
23. An apparatus for handling contact requests among a plurality of dissimilar automatic contact distributors comprising: a central server that provides a plurality of universal workflow scripts at a common location wherein universal workflow scripts comprise a set of call routing instructions for a particular type of contact; a workflow script adapter for translating each of the plurality of universal workflow scripts into a respective native scripting language of each of the plurality of dissimilar automatic contact distributors to provide respective equivalent scripts of substantially equivalent functionality within each respective dissimilar automatic contact distributor; a contact broker that tenders a contact request in response to receiving a contact to a selected set of the plurality of dissimilar automatic contact distributors based upon processing the contact in accordance with a selected one of the respective equivalent scripts selected based upon a classification of the contact; a comparator that selects an automatic contact distributor of the selected set of the plurality of dissimilar automatic contact distributors to handle the contact based upon a response to the tendered contact request from at least some of the plurality of dissimilar automatic contact distributors; and a communication processor that transfers the contact to the selected automatic contact distributor. 28. The apparatus for handling contact requests as in claim 23 further comprising a contact broker for receiving the contact from a public communication network.