1. A method for providing services over a secure forum accessible from within a controlled environment, comprising: receiving a first request to post a communication in a sub-forum of the secure forum, the first request including a first identifier associated with a resident of the controlled environment and a sub-forum identifier associated with the sub-forum; retrieving a rule associated with at least one of the first identifier and the sub-forum; posting, based on the rule, the communication in the sub-forum; transmitting, based on the rule, a notification of the posted communication to a destination identified by the rule; receiving a second request to access the sub-forum, the second request including a second identifier of another registered user in the controlled environment; determining to allow the access to the sub-forum based on at least one of the second identifier and the rule; performing a text-based analysis of the communication; and generating a service recommendation based on the text-based analysis of the communication and a recommendation rule, wherein the service recommendation identifies a service provider approved by the controlled environment to communicate in the secure forum; and transmitting the service recommendation to an account associated with the first identifier.
1. A method for providing services over a secure forum accessible from within a controlled environment, comprising: receiving a first request to post a communication in a sub-forum of the secure forum, the first request including a first identifier associated with a resident of the controlled environment and a sub-forum identifier associated with the sub-forum; retrieving a rule associated with at least one of the first identifier and the sub-forum; posting, based on the rule, the communication in the sub-forum; transmitting, based on the rule, a notification of the posted communication to a destination identified by the rule; receiving a second request to access the sub-forum, the second request including a second identifier of another registered user in the controlled environment; determining to allow the access to the sub-forum based on at least one of the second identifier and the rule; performing a text-based analysis of the communication; and generating a service recommendation based on the text-based analysis of the communication and a recommendation rule, wherein the service recommendation identifies a service provider approved by the controlled environment to communicate in the secure forum; and transmitting the service recommendation to an account associated with the first identifier. 8. The method of claim 1 , further comprising receiving the rule from the controlled environment.