6. The system of claim 4 , which further comprises instructions that, when executed, perform linguistic analysis on the text of the agent recording to determine a personality type of the agent.
6. The system of claim 4 , which further comprises instructions that, when executed, perform linguistic analysis on the text of the agent recording to determine a personality type of the agent. 7. The system of claim 6 , which further comprises instructions that, when executed, evaluate the agent, provide training to the agent, or both, based on the personality type of the agent.