1. A computer-implemented system for processing calls in a call center, comprising: an incoming call module to receive within a call center, a call comprising an inquiry from a caller; a call distributor to assign the call to a human agent; an automated voice response system to execute a script in response to the inquiry, wherein the script is selected by the human agent; a sliding control to alter a flow of the script that varies a level of participation by the automated voice response system and the human agent by receiving input from the human agent; and a response module to provide the altered script and input from the human agent as a response to the caller inquiry.
1. A computer-implemented system for processing calls in a call center, comprising: an incoming call module to receive within a call center, a call comprising an inquiry from a caller; a call distributor to assign the call to a human agent; an automated voice response system to execute a script in response to the inquiry, wherein the script is selected by the human agent; a sliding control to alter a flow of the script that varies a level of participation by the automated voice response system and the human agent by receiving input from the human agent; and a response module to provide the altered script and input from the human agent as a response to the caller inquiry. 3. A system according to claim 1 , wherein the input is received as one of typed input and verbal input.