15. An analytic processing system comprising: at least one computer processor configured to: monitor a communication being conducted by a particular agent of a contact center and a contact party in real-time; detect an occurrence of a particular keyphrase during the monitoring by the analytics system; and in response to detecting the occurrence of the particular keyphrase: query memory based on the particular keyphrase to identify a particular information resource, wherein the particular keyphrase had been previously identified in at least two prior communications conducted between agents at the contact center and contact parties by performing at least one of speech analytics and text analytics on the prior communications and the particular information resource had been previously associated with the particular keyphrase by determining a pattern of utilization of one or more information resources used by the agents during the prior communications conducted with the contact parties in which the one or more information resources provided different information that may have been helpful to the agents during the prior communications and selecting the particular information resource based on the pattern of utilization; and make the particular information resource available to the particular agent during the communication.
15. An analytic processing system comprising: at least one computer processor configured to: monitor a communication being conducted by a particular agent of a contact center and a contact party in real-time; detect an occurrence of a particular keyphrase during the monitoring by the analytics system; and in response to detecting the occurrence of the particular keyphrase: query memory based on the particular keyphrase to identify a particular information resource, wherein the particular keyphrase had been previously identified in at least two prior communications conducted between agents at the contact center and contact parties by performing at least one of speech analytics and text analytics on the prior communications and the particular information resource had been previously associated with the particular keyphrase by determining a pattern of utilization of one or more information resources used by the agents during the prior communications conducted with the contact parties in which the one or more information resources provided different information that may have been helpful to the agents during the prior communications and selecting the particular information resource based on the pattern of utilization; and make the particular information resource available to the particular agent during the communication. 17. The analytic processing system of claim 15 , wherein the pattern shows the particular information resource is an information resource most often utilized during the prior communications.