15. A method of providing a database record retrieval service, comprising the steps of: establishing a communication link between a requestor and a service provider, and the communication link originating from the requestor; receiving requested database record information from the requestor; formulating a search query based on the requested database record information that includes non-sequential first and last elements of a plurality of different terms in a single search field, wherein first and last elements are each a single alphanumeric character, and the search query omits a plurality of elements of the search field positioned between the first and last elements; executing the search query: selecting at least one database record that matches the search query; and supplying the requestor with information from the selected database record.
15. A method of providing a database record retrieval service, comprising the steps of: establishing a communication link between a requestor and a service provider, and the communication link originating from the requestor; receiving requested database record information from the requestor; formulating a search query based on the requested database record information that includes non-sequential first and last elements of a plurality of different terms in a single search field, wherein first and last elements are each a single alphanumeric character, and the search query omits a plurality of elements of the search field positioned between the first and last elements; executing the search query: selecting at least one database record that matches the search query; and supplying the requestor with information from the selected database record. 16. The method of claim 15 wherein the formulating step includes the steps of: screening information supplied by the requestor with a live screening agent; and formulating the search query based upon at least one of, information from a speaker independent voice recognition system and information from the live screening agent.