26. A method for interactive voice response mapping used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the method comprising communicating with the QCS and extracting navigational information from the QCS and at least partially generating IVR maps of the QCS, and further identifying at least one primary IVR map and at least one supplementary IVR map of the QCS.
26. A method for interactive voice response mapping used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the method comprising communicating with the QCS and extracting navigational information from the QCS and at least partially generating IVR maps of the QCS, and further identifying at least one primary IVR map and at least one supplementary IVR map of the QCS. 29. The method of claim 26 , further processing audio communications from the QCS and converting the audio communications to at least one of text and graphical representation.