2. The method of claim 1 , comprising: retrieving the first template data, wherein the first template data correspond to the first language, and the populating the first template comprises generating a first response to the first customer query in the first language; and communicating the first response to a recipient.
2. The method of claim 1 , comprising: retrieving the first template data, wherein the first template data correspond to the first language, and the populating the first template comprises generating a first response to the first customer query in the first language; and communicating the first response to a recipient. 3. The method of claim 2 , wherein when a plurality of different template types are provided for different types of queries, the method comprising: identifying a first template type for the first customer query from the plurality of template types; and the first template is of the first template type.