8. The method of claim 1 , wherein the one or more criteria include: the response to the question being predicted, by the question and answer customer support system, to be under a predetermined length; the response to the question being predicted, by the question and answer customer support system, to not include a web link; and the response to the question being predicted, by the question and answer customer support system, to not include research by the one or more support personnel formulating the response.
8. The method of claim 1 , wherein the one or more criteria include: the response to the question being predicted, by the question and answer customer support system, to be under a predetermined length; the response to the question being predicted, by the question and answer customer support system, to not include a web link; and the response to the question being predicted, by the question and answer customer support system, to not include research by the one or more support personnel formulating the response. 9. The method of claim 8 wherein the predetermined length is 160 characters.