15. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to process a text message from a mobile station at a third party provider via text messaging, the processor being further configured to perform: receiving the text message from the mobile station, wherein the text message comprises a transaction request from a user; parsing the message and performing a natural language interpretation of the message to identify at least one emotion related keyword or phrase included in the message; processing the parsed message to determine the user's requested objective from the transaction request; assigning an emotion status to the message based on the identified at least one emotion related keyword or phrase; generating a response to the message based on the user's requested objective and the assigned emotion status, wherein the response comprises a pre-defined return text message acknowledging the user's requested objective corresponding to the transaction and an incentive based on the assigned emotional status; if a confidence of the generated response exceeds a threshold sending the response to the mobile station, via a transmitter of the computing device, and otherwise forwarding the response to a live agent for correction, sending the corrected response to the mobile station and storing the corrected response as the pre-defined return text message.
15. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to process a text message from a mobile station at a third party provider via text messaging, the processor being further configured to perform: receiving the text message from the mobile station, wherein the text message comprises a transaction request from a user; parsing the message and performing a natural language interpretation of the message to identify at least one emotion related keyword or phrase included in the message; processing the parsed message to determine the user's requested objective from the transaction request; assigning an emotion status to the message based on the identified at least one emotion related keyword or phrase; generating a response to the message based on the user's requested objective and the assigned emotion status, wherein the response comprises a pre-defined return text message acknowledging the user's requested objective corresponding to the transaction and an incentive based on the assigned emotional status; if a confidence of the generated response exceeds a threshold sending the response to the mobile station, via a transmitter of the computing device, and otherwise forwarding the response to a live agent for correction, sending the corrected response to the mobile station and storing the corrected response as the pre-defined return text message. 19. The non-transitory computer readable storage medium of claim 15 , wherein the message includes an authorization portion and a free format text portion.