1. A method comprising: determining, using a call center system, a service call between a caller and a service call center, wherein an end point is associated with the caller in the service call; capturing, using a video capture device included in the end point, information for video of the caller, wherein the information for the video is captured during the service call; sending, from the end point, the information for the video of the caller to the call center system; responsive to receiving the information for the video of the caller from the end point, analyzing, using the call center system, a facial expression of the caller for at least one portion of the service call based on the information for the video of the caller; determining, using the call center system, an indication of a mood of the caller for the at least one portion of the service call based on analyzing the facial expression of the caller by extracting features of the caller's face using the information for the video of the caller; and determining, using the call center system, at least one action to perform based on determining the indication of the mood of the caller for the at least one portion of the service call; and performing the at least one action in real-time during the service call; wherein performing the action in real-time comprises sending a message to a user not participating in the service call with information about the mood of the caller.
1. A method comprising: determining, using a call center system, a service call between a caller and a service call center, wherein an end point is associated with the caller in the service call; capturing, using a video capture device included in the end point, information for video of the caller, wherein the information for the video is captured during the service call; sending, from the end point, the information for the video of the caller to the call center system; responsive to receiving the information for the video of the caller from the end point, analyzing, using the call center system, a facial expression of the caller for at least one portion of the service call based on the information for the video of the caller; determining, using the call center system, an indication of a mood of the caller for the at least one portion of the service call based on analyzing the facial expression of the caller by extracting features of the caller's face using the information for the video of the caller; and determining, using the call center system, at least one action to perform based on determining the indication of the mood of the caller for the at least one portion of the service call; and performing the at least one action in real-time during the service call; wherein performing the action in real-time comprises sending a message to a user not participating in the service call with information about the mood of the caller. 9. The method of claim 1 , wherein determining the indication of the mood of the caller further comprises determining the indication of the mood of the caller based on receiving information for the caller selecting at least one of a button and a selector that indicates the mood of the caller.