1. A method, comprising: analyzing, by at least one automatic speech recognition component, at least one voice interaction by at least one agent following at least one script in at least one of a plurality of panels; and determining whether the at least one agent has adequately followed the at least one script based on a score using confidence level thresholds of the least one automatic speech recognition component such that confidence level thresholds are assigned to each of the plurality of panels.
1. A method, comprising: analyzing, by at least one automatic speech recognition component, at least one voice interaction by at least one agent following at least one script in at least one of a plurality of panels; and determining whether the at least one agent has adequately followed the at least one script based on a score using confidence level thresholds of the least one automatic speech recognition component such that confidence level thresholds are assigned to each of the plurality of panels. 3. The method of claim 1 comprising determining whether the at least one agent has adequately followed the at least one script based on the evaluated at least one voice interaction.