12. The computer-readable medium of claim 11 wherein the first, second, and third display windows are associated with an agent console configured to allow intervention of the live agent.
12. The computer-readable medium of claim 11 wherein the first, second, and third display windows are associated with an agent console configured to allow intervention of the live agent. 13. The computer-readable medium of claim 12 wherein the agent is compelled to intervene upon the occurrence of either a caller request or automatic detection of a defined event corresponding to the potential problem.