17. A method in accordance with claim 16 , wherein the link is provided as part of an answer or response to the question or statement that is displayed in the user interface as a reply to the discussion group entry.
17. A method in accordance with claim 16 , wherein the link is provided as part of an answer or response to the question or statement that is displayed in the user interface as a reply to the discussion group entry. 18. A method in accordance with claim 17 , wherein the answer or response further comprises a bot identifier to show that the answer or response was generated by the agent.