5. The method of claim 3 , further comprising modifying a contact event interface at the agent device based on the user data and the contact need classification.
5. The method of claim 3 , further comprising modifying a contact event interface at the agent device based on the user data and the contact need classification. 6. The method of claim 5 , wherein said modifying the contact event interface comprises presenting at least a portion of the user data and presenting the contact need classification.