3. Process aiding retrieval of a document stored in a repository of documents, the repository being capable of being indexed by a search engine, said process comprising the step of: Storing in a computer system a first classification applied to each of said documents in the repository, the first classification being based on a profiled of a user who has access to the repository, the classification being determined by the role of the user in use of the content of the document that the user seeks to retrieve from the repository; wherein said first classification is applied to each of said documents by said computer system by: (a) counting the number of words in the document, (b) determining whether the document contains an immediate solution to a problem in response to the counting step, and (c) assigning a first category to said document in response to said determination.
3. Process aiding retrieval of a document stored in a repository of documents, the repository being capable of being indexed by a search engine, said process comprising the step of: Storing in a computer system a first classification applied to each of said documents in the repository, the first classification being based on a profiled of a user who has access to the repository, the classification being determined by the role of the user in use of the content of the document that the user seeks to retrieve from the repository; wherein said first classification is applied to each of said documents by said computer system by: (a) counting the number of words in the document, (b) determining whether the document contains an immediate solution to a problem in response to the counting step, and (c) assigning a first category to said document in response to said determination. 11. Process as claimed in claim 3 wherein the first classification results in one of three tags being associated with the document, said tags comprising: a first tag when the document describes immediate action; a second tag when the document describes a short sequence of operating steps; a third tag when the document describes a background technical description.