10. In a client/server environment, a method for providing focused context-sensitive user support, comprising: responsive to an error event, retrieving an application context, and transmitting a query and the application context from a client to a remotely located server; receiving, from the remotely located server, a representation of a support item responsive to the query and relevant to the application context, wherein the support item is associated with a first feedback item for evaluating the support item, and wherein the first feedback item exists prior to the error event; displaying the support item; transmitting a second feedback item based on a user evaluation of the support item in resolving the error event; and updating the first feedback item based on the second feedback item.
10. In a client/server environment, a method for providing focused context-sensitive user support, comprising: responsive to an error event, retrieving an application context, and transmitting a query and the application context from a client to a remotely located server; receiving, from the remotely located server, a representation of a support item responsive to the query and relevant to the application context, wherein the support item is associated with a first feedback item for evaluating the support item, and wherein the first feedback item exists prior to the error event; displaying the support item; transmitting a second feedback item based on a user evaluation of the support item in resolving the error event; and updating the first feedback item based on the second feedback item. 11. The method of claim 10 , wherein the support item comprises at least one selected from a group consisting of a posting, an article, an e-mail message, a newsgroup thread, an offer for a product, and an offer for an upgrade.