7. The method of claim 1 , wherein the first call is transcribed into a text call stream on both the consumer and the client sides of the first call along with an audio waveform of the first call, one channel of the audio waveform being associated with the consumer and the other channel being associated with the client.
7. The method of claim 1 , wherein the first call is transcribed into a text call stream on both the consumer and the client sides of the first call along with an audio waveform of the first call, one channel of the audio waveform being associated with the consumer and the other channel being associated with the client. 8. The method of claim 7 , wherein the first call is transcribed using voice recognition software.