1. A system for pre-treating incoming electronic communications comprising: an interface for receiving said electronic communications; and a mechanism for determining importance of received electronic communications relative to a variable threshold; wherein communications judged to be of importance above the variable threshold are passed to a routing engine to be routed to a live agent.
1. A system for pre-treating incoming electronic communications comprising: an interface for receiving said electronic communications; and a mechanism for determining importance of received electronic communications relative to a variable threshold; wherein communications judged to be of importance above the variable threshold are passed to a routing engine to be routed to a live agent. 3. The system of claim 1 wherein communications of a specific type are automatically determined to be below the threshold.