12. A method of providing coaching assessment based on behavioral assessment data across one or more recorded communications, which comprises: analyzing, by a server, one or more communications between a customer and an agent, wherein the analysis comprises instructions that, when executed, apply a linguistic-based psychological behavioral model to separated voice data for the customer, the agent, or both, from each communication by analyzing behavioral characteristics of the customer, the agent, or both, based on the one or more communications; identifying one or more customer-agent interaction events based on the analyzed behavioral characteristics; and displaying a time-based graphic representation including a plurality of the identified customer-agent interaction events across a selected time interval based on one or more communications.
12. A method of providing coaching assessment based on behavioral assessment data across one or more recorded communications, which comprises: analyzing, by a server, one or more communications between a customer and an agent, wherein the analysis comprises instructions that, when executed, apply a linguistic-based psychological behavioral model to separated voice data for the customer, the agent, or both, from each communication by analyzing behavioral characteristics of the customer, the agent, or both, based on the one or more communications; identifying one or more customer-agent interaction events based on the analyzed behavioral characteristics; and displaying a time-based graphic representation including a plurality of the identified customer-agent interaction events across a selected time interval based on one or more communications. 21. The method of claim 12 , wherein the linguistic-based psychological behavioral model is selected to comprise a six-tier configuration of six basic personality types.