34. A system for evaluating compliance of at least one agent reading at least one script to at least one client, the system comprising at least the following: at least one communication network adapted to support at least one voice interaction between the at least one agent and the at least one client, wherein the at least one agent follows at least one script via at least one of a plurality of panels; at least one information entering component adapted to permit the at least one agent to enter information according to responses obtained from the at least one client during the voice interaction; a time displacement timestamp component adapted to assign a time displacement timestamp to each of the plurality of panels as they are presented and viewed by the at least one agent during the voice interaction; a logging component adapted to log a time displacement, based on the time displacement timestamp, per panel as a portion of a log record and log the voice interaction as a portion of the log record; at least one automatic speech recognition component adapted to analyze, based on the logging component, the at least one voice interaction using each of the plurality of panels employing panel-by-panel playback including the time displacement timestamp and to determine, via generating a score using confidence level thresholds of the at least one automatic speech recognition component such that the confidence level thresholds are assigned to each of the plurality of panels and evaluating the score against a static or a varying standard of the least one automatic speech recognition component, whether the at least one agent has adequately followed the at least one script; and means for causing at least one action to be taken based upon a determination by the at least one automatic speech recognition component as to whether the at least one agent has adequately followed the at least one script.
34. A system for evaluating compliance of at least one agent reading at least one script to at least one client, the system comprising at least the following: at least one communication network adapted to support at least one voice interaction between the at least one agent and the at least one client, wherein the at least one agent follows at least one script via at least one of a plurality of panels; at least one information entering component adapted to permit the at least one agent to enter information according to responses obtained from the at least one client during the voice interaction; a time displacement timestamp component adapted to assign a time displacement timestamp to each of the plurality of panels as they are presented and viewed by the at least one agent during the voice interaction; a logging component adapted to log a time displacement, based on the time displacement timestamp, per panel as a portion of a log record and log the voice interaction as a portion of the log record; at least one automatic speech recognition component adapted to analyze, based on the logging component, the at least one voice interaction using each of the plurality of panels employing panel-by-panel playback including the time displacement timestamp and to determine, via generating a score using confidence level thresholds of the at least one automatic speech recognition component such that the confidence level thresholds are assigned to each of the plurality of panels and evaluating the score against a static or a varying standard of the least one automatic speech recognition component, whether the at least one agent has adequately followed the at least one script; and means for causing at least one action to be taken based upon a determination by the at least one automatic speech recognition component as to whether the at least one agent has adequately followed the at least one script. 38. The system of claim 34 , wherein at least one of the agent workstations includes at least a telephone and a computer terminal.