20. The method of claim 1 , wherein the first endpoint and a subsequent endpoint are part of the plurality of endpoints in the contact center operation system, and further comprising the step of: a. performing by the first endpoint, the language assignment of the inbound interaction based at least in part on at least one of the interaction's location of origin and the interaction's destination location, wherein the language assignment comprises the reference means.
20. The method of claim 1 , wherein the first endpoint and a subsequent endpoint are part of the plurality of endpoints in the contact center operation system, and further comprising the step of: a. performing by the first endpoint, the language assignment of the inbound interaction based at least in part on at least one of the interaction's location of origin and the interaction's destination location, wherein the language assignment comprises the reference means. 34. The method of claim 20 , wherein the first endpoint comprises an Interactive Voice Response system prompt.