9. The method of claim 6 , wherein the step of selecting, for the identified insurance claim processing task, an action plan from the database comprises building an action plan from the one or more automated procedures included in the database.
9. The method of claim 6 , wherein the step of selecting, for the identified insurance claim processing task, an action plan from the database comprises building an action plan from the one or more automated procedures included in the database. 11. The method of claim 9 , wherein the step of building an action plan comprises selecting an existing action plan, and adding additional automated procedures to the action plan.