1. A computerized method for determining compliance of audio interactions with a script, the method comprising: using a processor, receiving at least one audio interaction; decoding speech within the at least one audio interaction; indexing the decoded speech so as to obtain at least one indexed audio interaction; receiving a text representing a script; automatically extracting at least two key terms from the script, comprising: discarding irrelevant terms: determining a recognizability score for a word in the script based on a recognizability of a phoneme combination in the word; determining a uniqueness score for the word in the script; combining the recognizability score and the uniqueness score into a word score; and determining that the word is a key term, subject to the word score exceeding a threshold; automatically generating a query representing the script, comprising: receiving at least one constraint related to a number of words difference between two key terms of the at least two key terms; determining spotted key terms of die at least two key terms that appear in the at least one indexed audio interaction; determining at least one complied constraint from the at least one received constraint; and determining a relevance score for the at least one indexed audio interaction, based on the spotted key terms and the at least one complied constraint; and using the relevance score to determine compliance of the at least one audio interaction with the script.
1. A computerized method for determining compliance of audio interactions with a script, the method comprising: using a processor, receiving at least one audio interaction; decoding speech within the at least one audio interaction; indexing the decoded speech so as to obtain at least one indexed audio interaction; receiving a text representing a script; automatically extracting at least two key terms from the script, comprising: discarding irrelevant terms: determining a recognizability score for a word in the script based on a recognizability of a phoneme combination in the word; determining a uniqueness score for the word in the script; combining the recognizability score and the uniqueness score into a word score; and determining that the word is a key term, subject to the word score exceeding a threshold; automatically generating a query representing the script, comprising: receiving at least one constraint related to a number of words difference between two key terms of the at least two key terms; determining spotted key terms of die at least two key terms that appear in the at least one indexed audio interaction; determining at least one complied constraint from the at least one received constraint; and determining a relevance score for the at least one indexed audio interaction, based on the spotted key terms and the at least one complied constraint; and using the relevance score to determine compliance of the at least one audio interaction with the script. 7. The method of claim 1 , wherein the uniqueness score is determined using a Term Frequency-Inverse Document Frequency (TF-IDF) algorithm.