1. A computer-implemented method for distributing a customer initiated call to one or more agents associated with a call center, comprising: receiving the customer call, wherein the call center is arranged to process the customer call on behalf of a client; detecting a language of the caller associated with the received call by an Interactive Voice Recognition (IVR) subsystem; determining customer information from a call origination identifier comprising an Automated Number Identification (ANI) number; modifying the ANI number such that information associated with the client is overloaded to the ANI number; forwarding the call to a call management center, wherein the forwarded call includes the ANI number and a call destination identifier comprising a Dialed Number Identification Service (DNIS) number; determining the language of the caller from the DNIS number at the call management center; assigning an agent to the received call based on the ANI number and the language of the caller; and forwarding the call to the assigned agent.
1. A computer-implemented method for distributing a customer initiated call to one or more agents associated with a call center, comprising: receiving the customer call, wherein the call center is arranged to process the customer call on behalf of a client; detecting a language of the caller associated with the received call by an Interactive Voice Recognition (IVR) subsystem; determining customer information from a call origination identifier comprising an Automated Number Identification (ANI) number; modifying the ANI number such that information associated with the client is overloaded to the ANI number; forwarding the call to a call management center, wherein the forwarded call includes the ANI number and a call destination identifier comprising a Dialed Number Identification Service (DNIS) number; determining the language of the caller from the DNIS number at the call management center; assigning an agent to the received call based on the ANI number and the language of the caller; and forwarding the call to the assigned agent. 3. The computer-implemented method as defined in claim 1 , wherein the customer initiated call includes at least one of: a Public Switched Telephone Network (PSTN) call, an Internet telephony call, a cellular call, an electronic mail, an electronic chat message, an electronic video conference call, an instant message, and a voice message.