10. The computer system of claim 9 , wherein the assistance is obtained by: transmitting a first message to the support agent about the online financial document using the chat window; and receiving a second message, in response to the first message, from the support agent about the online financial document using the chat window.
10. The computer system of claim 9 , wherein the assistance is obtained by: transmitting a first message to the support agent about the online financial document using the chat window; and receiving a second message, in response to the first message, from the support agent about the online financial document using the chat window. 11. The computer system of claim 10 , wherein the first message is transmitted in real time to the support agent and the second message is received in real time from the support agent.