12. The system of claim 11 , where when performance of either the first search or the second search does searches lo not succeed, or when a match is not found during performance of the third search, the at least one data processor is configured to obtain input from a dependency tree for the business service configuration items and when no related service configuration items for the service category are identified from the dependency tree to conclude attempting to correlate the service ticket, otherwise when at least one related service configuration item for the service category is identified from the dependency tree to perform a fourth of search found incident resource tickets ordered by time using any found related service configuration items.
12. The system of claim 11 , where when performance of either the first search or the second search does searches lo not succeed, or when a match is not found during performance of the third search, the at least one data processor is configured to obtain input from a dependency tree for the business service configuration items and when no related service configuration items for the service category are identified from the dependency tree to conclude attempting to correlate the service ticket, otherwise when at least one related service configuration item for the service category is identified from the dependency tree to perform a fourth of search found incident resource tickets ordered by time using any found related service configuration items. 13. The system of claim 12 , where when no associated resource tickets are found during performance of the fourth search available the at least one data processor is configured to perform probing of resources determined from the dependency tree to attempt to generate at least one corresponding resource ticket, and to search on any corresponding resource tickets that are generated for related configuration items.