18. A non-transitory computer readable medium containing computer executable instructions that when executed by a processor of a computing device execute a method for providing speech analysis, comprising: audio receiving logic configured to receive audio data associated with a communication between an agent and a customer; phoneme determining logic configured to determine at least one phoneme associated with the received audio data; indexing logic configured to provide the at least one phoneme in a phonetic transcript index file, the phonetic transcript including at least one character from a phonetic alphabet; criteria receiving logic configured to receive a predetermined script that the agent was to use in the communication between the agent and the customer; and criteria determining logic configured to determine whether the agent adheres to a predetermined script based on the phonetic transcript index file and if the agent needs additional training based on how well the agent adheres to the predetermined script.
18. A non-transitory computer readable medium containing computer executable instructions that when executed by a processor of a computing device execute a method for providing speech analysis, comprising: audio receiving logic configured to receive audio data associated with a communication between an agent and a customer; phoneme determining logic configured to determine at least one phoneme associated with the received audio data; indexing logic configured to provide the at least one phoneme in a phonetic transcript index file, the phonetic transcript including at least one character from a phonetic alphabet; criteria receiving logic configured to receive a predetermined script that the agent was to use in the communication between the agent and the customer; and criteria determining logic configured to determine whether the agent adheres to a predetermined script based on the phonetic transcript index file and if the agent needs additional training based on how well the agent adheres to the predetermined script. 19. The non-transitory computer readable medium of claim 18 , wherein the phonetic alphabet includes the International Phonetic Alphabet.