1. A system for determining a root cause of an incident comprising: a computer system including at least one processor configured to: analyze one or more change records based on text analytics using a dictionary and rules for the analysis in order to generate an index of analyzed data that represents the one or more change records, wherein the change records each include a change and corresponding time frame for occurrence of the change, and wherein the text analytics includes dictionaries based on one of an Unstructured Information Management Architecture (UIMA), an off-the-shelf text analytics suite, and a custom text analytics suite; apply information from a request for the root cause of the incident to the index of analyzed data to determine one or more change records with changes serving as one or more candidate causes for the incident, wherein applying the information includes: correlating the request with the changes of the one or more change records based on a time associated with the request being within a specified time interval of the corresponding time frame of occurrence of the changes of the one or more change records; and identifying the one or more candidate causes in the one or more change records as causes for the incident based on the correlation.
1. A system for determining a root cause of an incident comprising: a computer system including at least one processor configured to: analyze one or more change records based on text analytics using a dictionary and rules for the analysis in order to generate an index of analyzed data that represents the one or more change records, wherein the change records each include a change and corresponding time frame for occurrence of the change, and wherein the text analytics includes dictionaries based on one of an Unstructured Information Management Architecture (UIMA), an off-the-shelf text analytics suite, and a custom text analytics suite; apply information from a request for the root cause of the incident to the index of analyzed data to determine one or more change records with changes serving as one or more candidate causes for the incident, wherein applying the information includes: correlating the request with the changes of the one or more change records based on a time associated with the request being within a specified time interval of the corresponding time frame of occurrence of the changes of the one or more change records; and identifying the one or more candidate causes in the one or more change records as causes for the incident based on the correlation. 6. The system of claim 1 , wherein the index of analyzed data includes one or more of annotations referencing the one or more change records, extensible markup language (XML) representations of the one or more change records, and metadata configured to provide additional change record information.