21. The computer program product of claim 14 , wherein accessing at least one knowledge base includes using a knowledge search tool to access a plurality of databases comprising two or more of: at least one database resident on a storage medium co-located with at least one of the one or more processors; at least one database on a corporate server; and at least one database accessible by an internet link.
21. The computer program product of claim 14 , wherein accessing at least one knowledge base includes using a knowledge search tool to access a plurality of databases comprising two or more of: at least one database resident on a storage medium co-located with at least one of the one or more processors; at least one database on a corporate server; and at least one database accessible by an internet link. 22. The computer program product of claim 21 wherein at least one of said knowledge bases is a semantic analysis knowledge base.