1. A computer-implemented method comprising: receiving a natural language communication from a user; utilizing a processing component that is a functional component of the computer to apply a concept recognition process to automatically derive a representation of concepts embodied in the natural language communication; selecting a collection of information likely to be useful in responding to the natural language communication, wherein selecting comprises identifying the collection of information as corresponding to said representation of concepts; providing, through an interface that is a functional component of the computer, the collection of information to a human agent; receiving, through an input device that is a functional component of the computer, an identification of a particular item of information from the collection of information, the particular item being a sub-set of the collection of information, the sub-set being a particular proposed response to the natural language communication; and delivering the particular proposed response to the user.
1. A computer-implemented method comprising: receiving a natural language communication from a user; utilizing a processing component that is a functional component of the computer to apply a concept recognition process to automatically derive a representation of concepts embodied in the natural language communication; selecting a collection of information likely to be useful in responding to the natural language communication, wherein selecting comprises identifying the collection of information as corresponding to said representation of concepts; providing, through an interface that is a functional component of the computer, the collection of information to a human agent; receiving, through an input device that is a functional component of the computer, an identification of a particular item of information from the collection of information, the particular item being a sub-set of the collection of information, the sub-set being a particular proposed response to the natural language communication; and delivering the particular proposed response to the user. 10. The method of claim 1 , further comprising: receiving, from the human agent, an edit to the particular proposed response; and applying the edit to the particular proposed response before the particular proposed response is delivered to the user, wherein applying the edit comprises altering content of the particular proposed response.