17. A method in a help system for providing help information to a user, the method comprising: providing a help file that includes an entry for each topic, each entry having a title, content, and some of the entries having data derived from failed user queries, a user query being a query submitted by a user for searching the help file to identify topics relevant to the user query and a failed user query being a user query in which the identified topics after being presented to the user were considered to be not relevant to the user query; receiving a user query; and searching the provided help file for a topic that matches the received user query, a match determined based at least in part on a comparison of the received user query to the data derived from failed user queries so that a topic that would not be identified as being relevant to the received user based on the title and the content of the topic is identified as being relevant based on the data of the topic derived from the failed user queries.
17. A method in a help system for providing help information to a user, the method comprising: providing a help file that includes an entry for each topic, each entry having a title, content, and some of the entries having data derived from failed user queries, a user query being a query submitted by a user for searching the help file to identify topics relevant to the user query and a failed user query being a user query in which the identified topics after being presented to the user were considered to be not relevant to the user query; receiving a user query; and searching the provided help file for a topic that matches the received user query, a match determined based at least in part on a comparison of the received user query to the data derived from failed user queries so that a topic that would not be identified as being relevant to the received user based on the title and the content of the topic is identified as being relevant based on the data of the topic derived from the failed user queries. 19. The method of claim 17 wherein the data derived from the failed user queries includes the failed user queries.