16. The system of claim 14 , wherein the instructions are further configured to instruct the at least one processor to extract at least one word from the transcribed message, and select a first prior communication from the caller using the at least one word.
16. The system of claim 14 , wherein the instructions are further configured to instruct the at least one processor to extract at least one word from the transcribed message, and select a first prior communication from the caller using the at least one word. 17. The system of claim 16 , wherein the transcribed message and the first prior communication are presented in a common display screen.