12. The system of claim 11 , wherein said usage tracking engine is configured to record data related to a user's access to a help desk feature, including the nature of a query submitted to said help desk feature.
12. The system of claim 11 , wherein said usage tracking engine is configured to record data related to a user's access to a help desk feature, including the nature of a query submitted to said help desk feature. 13. The system of claim 12 , wherein said reporting engine is configured to report a method of student registration and demographic information for said student.