1. An interactive voice response mapping system (IVRMS) used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the IVRMS adapted to communicate with the QCS for extracting navigational information from the QCS and at least partially generating an IVR map of the QCS, the IVRMS further adapted to perform map validation by comparing the IVR map with extracted navigational information, and to determine if a certain threshold of matching is not met.
1. An interactive voice response mapping system (IVRMS) used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the IVRMS adapted to communicate with the QCS for extracting navigational information from the QCS and at least partially generating an IVR map of the QCS, the IVRMS further adapted to perform map validation by comparing the IVR map with extracted navigational information, and to determine if a certain threshold of matching is not met. 7. The IVRMS of claim 1 , wherein the IVRMS designates at least one queuing party as frequently changing, and performs frequent IVR map validation for the at least one queuing party.