14. The non-transitory computer readable medium as defined in claim 13 , wherein the analysis of the two or more automatically generated answers and the agent routing comprises: instructions to compute an answer success rate metric; instructions to determine a real-time trend comparison; instructions to analyze an agent usage measure; instructions to determine a classification goal match; instructions to determine a pronoun goal match; instructions to normalize the two or more automatically generated answers based on the analysis; and instructions to reorder the two or more automatically generated answers based on the normalization of the two or more automatically generated answers.
14. The non-transitory computer readable medium as defined in claim 13 , wherein the analysis of the two or more automatically generated answers and the agent routing comprises: instructions to compute an answer success rate metric; instructions to determine a real-time trend comparison; instructions to analyze an agent usage measure; instructions to determine a classification goal match; instructions to determine a pronoun goal match; instructions to normalize the two or more automatically generated answers based on the analysis; and instructions to reorder the two or more automatically generated answers based on the normalization of the two or more automatically generated answers. 15. The non-transitory computer readable medium as defined in claim 14 , wherein the analysis of the two or more automatically generated answers comprises at least one of: instructions to determine an answer complexity for each of the one or more automatically generated answers; and instructions to determine an answer probability for each of the one or more automatically generated answers.