8. An apparatus comprising: a processor; and a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising: generating meta-level features for a question and answer pair of a plurality of question and answer pairs based on data from a web page and based on other meta-level features of other of the plurality of question and answer pairs; receiving an inquiry from an end user device; and determining a response to the inquiry based on the plurality of question and answer pairs and based on analysis of meta-level features of the plurality of question and answer pairs.
8. An apparatus comprising: a processor; and a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising: generating meta-level features for a question and answer pair of a plurality of question and answer pairs based on data from a web page and based on other meta-level features of other of the plurality of question and answer pairs; receiving an inquiry from an end user device; and determining a response to the inquiry based on the plurality of question and answer pairs and based on analysis of meta-level features of the plurality of question and answer pairs. 14. The apparatus of claim 8 , the operations further comprising: generating question and answer pairs based on the data, the generating question and answer pairs comprising identifying question and answer pairs using a frequently asked questions template.