10. The system of claim 1 , wherein the processor is further configured to: update an agent compliance score based on failure to receive the second event notification prior to expiry of the timer.
10. The system of claim 1 , wherein the processor is further configured to: update an agent compliance score based on failure to receive the second event notification prior to expiry of the timer. 11. The system of claim 10 , wherein the processor is further configured to: cause the agent compliance score to be displayed on the display of the computer terminal used by the agent.