1. A computer-implemented method for proactive customer experience management in a communication network, comprising: a) obtaining a performance-indicating alert (PA) from at least one probe; b) identifying relevant alerts from an alert database in absence of possible fault condition from the PA; c) determining a possible problem condition from the PA and the identified relevant alerts; d) raising trace trigger for gathering relevant trace data; e) determining specific problem condition and relevant cause, based on gathered trace data and relevant data from PM/FM, CDR and OSS systems; f) determining appropriate recommendation for resolution of the determined specific problem condition; g) recalculating a probe alert threshold value for triggering the performance-indicating probe alert; h) providing the recalculated probe alert threshold value for modifying a configuration of a performance-indicating probe; i) updating a user interface dashboard using the determination of a root cause of the possible problem and the recommendation for resolution of the possible problem; and j) updating new knowledge into a knowledge base with problem-context, resolution, relevant adjustments to alerts, thresholds and rules.
1. A computer-implemented method for proactive customer experience management in a communication network, comprising: a) obtaining a performance-indicating alert (PA) from at least one probe; b) identifying relevant alerts from an alert database in absence of possible fault condition from the PA; c) determining a possible problem condition from the PA and the identified relevant alerts; d) raising trace trigger for gathering relevant trace data; e) determining specific problem condition and relevant cause, based on gathered trace data and relevant data from PM/FM, CDR and OSS systems; f) determining appropriate recommendation for resolution of the determined specific problem condition; g) recalculating a probe alert threshold value for triggering the performance-indicating probe alert; h) providing the recalculated probe alert threshold value for modifying a configuration of a performance-indicating probe; i) updating a user interface dashboard using the determination of a root cause of the possible problem and the recommendation for resolution of the possible problem; and j) updating new knowledge into a knowledge base with problem-context, resolution, relevant adjustments to alerts, thresholds and rules. 10. The method of claim 1 , wherein the root cause analysis utilizes historical aggregated performance data to determine the root cause of the possible problem.