3. The method of claim 1 , wherein if the script text is determined to have occurred in the audio data, further comprising: transcribing the utterance containing the script to produce an utterance transcription; comparing the script text to the utterance transcription; determining a script accuracy.
3. The method of claim 1 , wherein if the script text is determined to have occurred in the audio data, further comprising: transcribing the utterance containing the script to produce an utterance transcription; comparing the script text to the utterance transcription; determining a script accuracy. 7. The method of claim 3 , wherein if the script text is determined to have not occurred, initiating, at least one remedial action.