3. The system of claim 2 , wherein the user profile is formed based on current and past interactions between the user and the knowledge management system.
3. The system of claim 2 , wherein the user profile is formed based on current and past interactions between the user and the knowledge management system. 4. The system of claim 3 , wherein the user profile includes information about the user including at least one of information/product/service preference, address/telephone number, demographic information, user interests, and other user identification information.