1. A method, comprising: analyzing, by at least one automatic speech recognition component, at least one voice interaction by at least one agent following at least one script in at least one of a plurality of panels; and determining whether the at least one agent has adequately followed the at least one script based on confidence level thresholds assigned to each of the plurality of panels, of the least one automatic speech recognition component.
1. A method, comprising: analyzing, by at least one automatic speech recognition component, at least one voice interaction by at least one agent following at least one script in at least one of a plurality of panels; and determining whether the at least one agent has adequately followed the at least one script based on confidence level thresholds assigned to each of the plurality of panels, of the least one automatic speech recognition component. 8. The method of claim 1 , wherein the at least one voice interaction includes at least one voice interaction governed by at least one script that includes text corresponding to at least one offer of at least one of goods and services.