1. A computer implemented method for using case-based reasoning (CBR) information retrieval processes, the method comprising: accessing a data model including symptom attributes and solution attributes; receiving a query from a requestor specifying one or more values for one or more of the symptom attributes; executing the query including searching a database of archive records that are not structurted to facilitate CBR for the specified symptom attribute values and receiving a subset of the archive records that include the specified values; determining values associated with one or more of the solution attributes for each of the records in the subset; and creating a temporary case record for each of the records in the subset, each of the temporary case records comprising a pointer to the corresponding record in the subset and a heading section including the symptom attributes, the specified symptom attribute values, the solution attributes, and the solution attribute values associated with the corresponding record in the subset, creating a temporary case base from archive records in real time in response to the values specified in the query.
1. A computer implemented method for using case-based reasoning (CBR) information retrieval processes, the method comprising: accessing a data model including symptom attributes and solution attributes; receiving a query from a requestor specifying one or more values for one or more of the symptom attributes; executing the query including searching a database of archive records that are not structurted to facilitate CBR for the specified symptom attribute values and receiving a subset of the archive records that include the specified values; determining values associated with one or more of the solution attributes for each of the records in the subset; and creating a temporary case record for each of the records in the subset, each of the temporary case records comprising a pointer to the corresponding record in the subset and a heading section including the symptom attributes, the specified symptom attribute values, the solution attributes, and the solution attribute values associated with the corresponding record in the subset, creating a temporary case base from archive records in real time in response to the values specified in the query. 9. The method of claim 1 wherein the executing the query further includes recording an access to the archive records in the subset and the method further comprises permanently deleting archive records that have not been accessed within a specified period of time.