16. A communication system comprising: a social media gateway, in communication with two or more social media networks over a communications network, wherein the social media gateway obtains a group of two or more social media messages from the two or more social media networks; a dialog system in communication with the social media gateway, wherein the dialog system: filters the group of the two or more social media messages to determine a second group of two or more messages, wherein the messages in the second group of two or more messages contain similar content; aggregates the second group of two or more messages into a packet of messages; determines an agent routing for the packet of messages; wherein the dialog system comprises: a text processing component that receives and analyzes the packet of messages, wherein the text processing component comprises: a negative sentiment analyzer that identifies content in the packet of messages with negative sentiment; an actionable text analyzer in communication with the negative sentiment analyzer, wherein the actionable text analyzer determines whether the identified negative content is actionable; a parser in communication with the actionable text analyzer, wherein the parser parses the actionable content; a sorter/order in communication with the parser, wherein the sorter/order one or more of sorts or orders the actionable content; and wherein, based on at least one of the sort or the order, the text processing component provides the packet of messages to an agent interface to route the long message to an agent for a response.
16. A communication system comprising: a social media gateway, in communication with two or more social media networks over a communications network, wherein the social media gateway obtains a group of two or more social media messages from the two or more social media networks; a dialog system in communication with the social media gateway, wherein the dialog system: filters the group of the two or more social media messages to determine a second group of two or more messages, wherein the messages in the second group of two or more messages contain similar content; aggregates the second group of two or more messages into a packet of messages; determines an agent routing for the packet of messages; wherein the dialog system comprises: a text processing component that receives and analyzes the packet of messages, wherein the text processing component comprises: a negative sentiment analyzer that identifies content in the packet of messages with negative sentiment; an actionable text analyzer in communication with the negative sentiment analyzer, wherein the actionable text analyzer determines whether the identified negative content is actionable; a parser in communication with the actionable text analyzer, wherein the parser parses the actionable content; a sorter/order in communication with the parser, wherein the sorter/order one or more of sorts or orders the actionable content; and wherein, based on at least one of the sort or the order, the text processing component provides the packet of messages to an agent interface to route the long message to an agent for a response. 20. The communication system as defined in claim 16 , wherein a routing decision to the agent is based on a highest-ranked actionable content in the order.