10. A system of a contact center to adjust an automatic speech recognition (ASR) engine, comprising: a first processor; a first storage device in communication with the first processor, storing first executable instructions, wherein the executable instructions, when executed by the processor, cause the processor to: receive social network information from a social network; and modify the social network information, wherein the modifying comprises filtering the social network information and redacting the filtered social network information based on a relevancy of the social network information to the ASR engine; a second processor, in communication with the first processor; and a second storage device in communication with the second processor, wherein the second executable instructions, when executed by the second processor, cause the second processor to: data mine the modified social network information to extract one or more characteristics; infer a trend from the extracted one or more characteristics; add one or more words or phrases related to the trend to a recognition grammar of the ASR engine; calculate a magnitude of an adjustment to weights of the added one or more words or phrases in the recognition grammar of the ASR engine based upon a shaped sliding window; and adjust the ASR engine by adjusting a speech recognition weighting of the ASR engine based upon the calculated magnitude of adjustment, wherein the adjustment to the speech recognition weighting of the ASR engine has a limited duration.
10. A system of a contact center to adjust an automatic speech recognition (ASR) engine, comprising: a first processor; a first storage device in communication with the first processor, storing first executable instructions, wherein the executable instructions, when executed by the processor, cause the processor to: receive social network information from a social network; and modify the social network information, wherein the modifying comprises filtering the social network information and redacting the filtered social network information based on a relevancy of the social network information to the ASR engine; a second processor, in communication with the first processor; and a second storage device in communication with the second processor, wherein the second executable instructions, when executed by the second processor, cause the second processor to: data mine the modified social network information to extract one or more characteristics; infer a trend from the extracted one or more characteristics; add one or more words or phrases related to the trend to a recognition grammar of the ASR engine; calculate a magnitude of an adjustment to weights of the added one or more words or phrases in the recognition grammar of the ASR engine based upon a shaped sliding window; and adjust the ASR engine by adjusting a speech recognition weighting of the ASR engine based upon the calculated magnitude of adjustment, wherein the adjustment to the speech recognition weighting of the ASR engine has a limited duration. 11. The system of claim 10 , wherein the second executable instructions, when executed by the second processor, cause the second processor to: receive a speech signal from a user, wherein the speech signal is recognized by use of the adjusted ASR engine.