3. The method of claim 1 , further comprising providing contact event data to an agent device associated with the selected service agent profile.
3. The method of claim 1 , further comprising providing contact event data to an agent device associated with the selected service agent profile. 8. The method of claim 3 , further comprising: receiving contact event text correspondence data; and determining semantic characteristics of the contact event text correspondence data based on semantic analysis of the contact event text correspondence data.