17. A method for providing service provisioning to a caller through multi-modal communication, comprising: assigning an incoming multi-modal call from a caller to a call session having a unique caller identification and which is managed by an agent; and providing service provisioning to the caller during the multi-modal call, comprising: receiving verbal speech communication and text messages that simultaneously originate from the caller during the call session and converting the verbal speech to transcribed text; providing the transcribed text to the agent; assigning the unique caller identification to each incoming text message; providing the incoming text messages to the agent based on the unique caller identification; and receiving outgoing text messages from the agent and converting the outgoing text messages into an outgoing stream of synthesized speech that is presented to the caller.
17. A method for providing service provisioning to a caller through multi-modal communication, comprising: assigning an incoming multi-modal call from a caller to a call session having a unique caller identification and which is managed by an agent; and providing service provisioning to the caller during the multi-modal call, comprising: receiving verbal speech communication and text messages that simultaneously originate from the caller during the call session and converting the verbal speech to transcribed text; providing the transcribed text to the agent; assigning the unique caller identification to each incoming text message; providing the incoming text messages to the agent based on the unique caller identification; and receiving outgoing text messages from the agent and converting the outgoing text messages into an outgoing stream of synthesized speech that is presented to the caller. 20. A method according to claim 17 , further comprising: receiving the multi-modal call from a mobile communication device; obtaining caller information from the mobile communication device comprising locational data; and analyzing the locational data to determine a location of the caller.