17. A method for analyzing an electronic communication between a customer and a contact center, the method comprising: receiving a single electronic communication from a communicant; generating a text file from the electronic communication; analyzing the text file of the electronic communication by mining the text file generated from the electronic communication and applying a predetermined linguistic-based psychological behavioral model to the text file generated from the electronic communication; and generating behavioral assessment data including a personality type corresponding to the analyzed text file of the electronic communication.
17. A method for analyzing an electronic communication between a customer and a contact center, the method comprising: receiving a single electronic communication from a communicant; generating a text file from the electronic communication; analyzing the text file of the electronic communication by mining the text file generated from the electronic communication and applying a predetermined linguistic-based psychological behavioral model to the text file generated from the electronic communication; and generating behavioral assessment data including a personality type corresponding to the analyzed text file of the electronic communication. 18. The method of claim 17 , which further comprises converting the electronic communication to digital format before generating the text file.