7. A method for searching through a collection of text and active documents used in a support environment, comprising: creating active content comprising a series of questions and answers to resolve a problem via a graphical user interface; storing the active content together with text documents comprising solutions to problems in a storage device comprising a repository; providing a user search query comprising a problem description; searching the text documents and active content to identify answers in response to the user search query, interactively presenting the user with a series of questions and answers in a graphical user interface to resolve a problem in the problem description; bypassing questions that are explicitly or implicitly answered by analysis of the active content in response to the user search query, thereby alleviating the need for the user to answer said questions; presenting a user with questions, a set of answers, and a list of previously-asked questions and their answers in a graphical user interface; allowing the user to change previous answers erroneously presumed to be answered by the search query, recording the user's interactions as a transcript; and copying the transcript into a system or application clipboard.
7. A method for searching through a collection of text and active documents used in a support environment, comprising: creating active content comprising a series of questions and answers to resolve a problem via a graphical user interface; storing the active content together with text documents comprising solutions to problems in a storage device comprising a repository; providing a user search query comprising a problem description; searching the text documents and active content to identify answers in response to the user search query, interactively presenting the user with a series of questions and answers in a graphical user interface to resolve a problem in the problem description; bypassing questions that are explicitly or implicitly answered by analysis of the active content in response to the user search query, thereby alleviating the need for the user to answer said questions; presenting a user with questions, a set of answers, and a list of previously-asked questions and their answers in a graphical user interface; allowing the user to change previous answers erroneously presumed to be answered by the search query, recording the user's interactions as a transcript; and copying the transcript into a system or application clipboard. 10. A method according to claim 7 , wherein said searching the text documents comprises rendering the text documents as active content via a computer readable medium having computer usable code and selected from the group consisting of an electronic, magnetic, optical, electromagnetic, infrared or semiconductor device.