1. A method, comprising: accessing a message, by a computer, of a contact center from a sender; formulating, by the computer, a portion of a response to the message; storing, by the computer, the portion of the response in a memory; accessing, by the computer, a user context of the sender; selecting, by the computer, an embellishment in accord with the user context; retrieving, by the computer, the stored portion of the response from the memory; updating, by the computer, the retrieved portion of the response to include banter associated with the embellishment thereby creating an updated response; and sending, via a communications network, the updated response to the sender.
1. A method, comprising: accessing a message, by a computer, of a contact center from a sender; formulating, by the computer, a portion of a response to the message; storing, by the computer, the portion of the response in a memory; accessing, by the computer, a user context of the sender; selecting, by the computer, an embellishment in accord with the user context; retrieving, by the computer, the stored portion of the response from the memory; updating, by the computer, the retrieved portion of the response to include banter associated with the embellishment thereby creating an updated response; and sending, via a communications network, the updated response to the sender. 2. The method of claim 1 , wherein the user context comprises a descriptive element of one of a past transaction, a past interaction, a posting on a social media website, a social media profile element, an endorsement of a posting on a social media website, an event attended, a social media connection, or a demographic descriptor.