14. The apparatus for handling contact requests as in claim 13 further comprising means for including a set of desired skills for handling the contact request in the tendered contact request.
14. The apparatus for handling contact requests as in claim 13 further comprising means for including a set of desired skills for handling the contact request in the tendered contact request. 16. The apparatus for handling contact requests as in claim 14 wherein the means for selecting further comprises means for determining whether any automatic contact distributor of the plurality of automatic contact distributors has an agent with both the required and desired skills.