9. A computer-implemented method for automating call center phone calls, comprising the steps of: receiving a stream of verbal speech utterances from a callee of a call made from a call center; processing the verbal speech utterances through a customer support scenario controlled by a live agent of the call center; identifying one or more characteristics of the callee based on the verbal speech utterances; automating an outgoing call to a different callee with characteristics similar to the characteristics of the callee of the call made from the call center; receiving a user selection of one or more scripts, each script comprising a grammar that defines a set of executable instructions for a question-and-response dialog; affecting an execution of the selected script; and performing at least one of beginning the execution of the selected script, adjusting a point of the execution within the selected script, and repeating a portion of the selected script, wherein the steps are performed by a suitably programmed computer.
9. A computer-implemented method for automating call center phone calls, comprising the steps of: receiving a stream of verbal speech utterances from a callee of a call made from a call center; processing the verbal speech utterances through a customer support scenario controlled by a live agent of the call center; identifying one or more characteristics of the callee based on the verbal speech utterances; automating an outgoing call to a different callee with characteristics similar to the characteristics of the callee of the call made from the call center; receiving a user selection of one or more scripts, each script comprising a grammar that defines a set of executable instructions for a question-and-response dialog; affecting an execution of the selected script; and performing at least one of beginning the execution of the selected script, adjusting a point of the execution within the selected script, and repeating a portion of the selected script, wherein the steps are performed by a suitably programmed computer. 14. A method according to claim 9 , wherein the characteristics comprise at least one of a role, gender, and language of the callee.