18. The one or more computer-readable storage devices or memory devices of claim 15 having further device-readable instructions comprising, querying the knowledge base based upon phrases in one or more new bug reports to obtain information based upon the ontology model for analysis.
18. The one or more computer-readable storage devices or memory devices of claim 15 having further device-readable instructions comprising, querying the knowledge base based upon phrases in one or more new bug reports to obtain information based upon the ontology model for analysis. 20. The one or more computer-readable storage devices or memory devices of claim 18 having further device-readable instructions comprising performing trend analysis based upon the information obtained from querying the knowledge base.