18. The non-transitory computer-readable medium of claim 17 , further comprising classifying the multiple communications in accordance with multiple predetermined classifications.
18. The non-transitory computer-readable medium of claim 17 , further comprising classifying the multiple communications in accordance with multiple predetermined classifications. 19. The non-transitory computer-readable medium of claim 18 , further comprising: associating one or more topical terms with each of the multiple predetermined topics; extracting one or more key words from each of the multiple communications; and calculating a semantic relatedness value between the one or more topical terms and the one or more extracted key words.