11. A method for providing recommendations for hiring agents within a call center environment, comprising steps of: maintaining a list of candidates for hire as agents within a call center; analyzing a voice recording from each of the candidates, comprising: measuring voice characteristics within the voice recording; and calculating a score for the voice recording based on the measured voice characteristics; comparing the voice recording to a voice model; increasing the voice recording score when the recording substantially resembles the voice model; applying a threshold to the increased voice recording score; retaining one or more of the candidates on the list of candidates for hire when the voice recording score for that candidate satisfies the threshold; and removing one or more of the candidates from the list when the voice recording score for that candidate fails to satisfy the threshhold; wherein the steps are performed by a suitably programmed computer.
11. A method for providing recommendations for hiring agents within a call center environment, comprising steps of: maintaining a list of candidates for hire as agents within a call center; analyzing a voice recording from each of the candidates, comprising: measuring voice characteristics within the voice recording; and calculating a score for the voice recording based on the measured voice characteristics; comparing the voice recording to a voice model; increasing the voice recording score when the recording substantially resembles the voice model; applying a threshold to the increased voice recording score; retaining one or more of the candidates on the list of candidates for hire when the voice recording score for that candidate satisfies the threshold; and removing one or more of the candidates from the list when the voice recording score for that candidate fails to satisfy the threshhold; wherein the steps are performed by a suitably programmed computer. 13. A method according to claim 11 , further comprising: receiving an override by a user associated with the call center comprising at least one of removing one or more of the candidates from the list of candidates and retaining the one or more candidates on the list of candidates.