17. The method of claim 16 further comprising allowing the agent, through an editing function, to provide corrected information to the automated dialog system, in the event of the misunderstanding of the caller utterance.
17. The method of claim 16 further comprising allowing the agent, through an editing function, to provide corrected information to the automated dialog system, in the event of the misunderstanding of the caller utterance. 18. The method of claim 17 further comprising: allowing the agent to request that the caller wait for clarification of the misunderstanding by the system; and allowing the agent to pass control of the dialog back to the automated response generator upon clarification by the agent.