14. A computer program product stored on a non-transitory computer readable medium including computer executable code for analyzing electronic customer communication data and generating behavioral assessment data, the computer program product comprising: computer readable code to receive electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; computer readable code to identify a customer associated with the electronic customer communication data received by the contact center; computer readable code to analyze the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; computer readable code to generate behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; and computer readable code to display instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data.
14. A computer program product stored on a non-transitory computer readable medium including computer executable code for analyzing electronic customer communication data and generating behavioral assessment data, the computer program product comprising: computer readable code to receive electronic customer communication data of two or more types by a contact center, wherein at least one of the two or more types of electronic customer communication data comprises social media data, update status, media feed, social media review, or a social media data stream; computer readable code to identify a customer associated with the electronic customer communication data received by the contact center; computer readable code to analyze the electronic customer communication data by applying a predetermined linguistic-based psychological behavioral model to the electronic customer communication data for that identified customer; computer readable code to generate behavioral assessment data by the contact center based on said analyzing, the behavioral assessment data providing a personality type for the analyzed electronic customer communication data for that identified customer; and computer readable code to display instructions to a contact center agent via a reporting engine, wherein the instructions are based on the generated behavioral assessment data. 26. The computer program product of claim 14 , further comprising computer readable code to aggregate electronic customer communication data from one or more sources based on identification of a customer from the electronic customer communication data.