15. The method of claim 14 , further comprising the steps of: receiving a responsive message at the MCMS from the respective chat agent utilizing the respective chat platform, wherein the responsive message includes responsive message content and responsive message identifying information, and wherein the responsive message is in the format acceptable to the respective chat platform; parsing the responsive message via the MCMS to extract a particular chat session identifier from the responsive message identifying information; using the particular chat session identifier, retrieving information associated with the specific chat session; retrieving a unique identifier of the specific mobile device user to which the responsive message is directed from the specific chat session information; associating the responsive message with the unique identifier of the specific mobile device user via the MCMS; generating via the MCMS a responsive mobile chat message in a format acceptable to a specific mobile device of the specific mobile device user, wherein the responsive mobile chat message includes the responsive message content and is based on the specific chat session information; and transmitting the responsive mobile chat message from the MCMS to the specific mobile device user via the respective mobile carrier network.
15. The method of claim 14 , further comprising the steps of: receiving a responsive message at the MCMS from the respective chat agent utilizing the respective chat platform, wherein the responsive message includes responsive message content and responsive message identifying information, and wherein the responsive message is in the format acceptable to the respective chat platform; parsing the responsive message via the MCMS to extract a particular chat session identifier from the responsive message identifying information; using the particular chat session identifier, retrieving information associated with the specific chat session; retrieving a unique identifier of the specific mobile device user to which the responsive message is directed from the specific chat session information; associating the responsive message with the unique identifier of the specific mobile device user via the MCMS; generating via the MCMS a responsive mobile chat message in a format acceptable to a specific mobile device of the specific mobile device user, wherein the responsive mobile chat message includes the responsive message content and is based on the specific chat session information; and transmitting the responsive mobile chat message from the MCMS to the specific mobile device user via the respective mobile carrier network. 16. The method of claim 15 , wherein the unique identifier of the specific mobile device user comprises the specific mobile device user's phone number.