16. The method of claim 14 , further comprising providing contact event data to an agent device associated with the selected service agent profile and modifying a contact event interface at the agent device based on the contact event data.
16. The method of claim 14 , further comprising providing contact event data to an agent device associated with the selected service agent profile and modifying a contact event interface at the agent device based on the contact event data. 17. The method of claim 16 , further comprising: receiving contact event note data from the user device; and determining semantic characteristics of the contact event note data based on semantic analysis of the contact event note data.