2. The method of claim 1 , wherein the contact handling system further includes: an agent workstation, which allows the agent to interact with customers, media, and the contact handling system; a media server, which handles connection paths for media; and an automatic contact distributor, which tracks the state of contacts and agents, the automatic contact distributor supplying available agents with waiting media.
2. The method of claim 1 , wherein the contact handling system further includes: an agent workstation, which allows the agent to interact with customers, media, and the contact handling system; a media server, which handles connection paths for media; and an automatic contact distributor, which tracks the state of contacts and agents, the automatic contact distributor supplying available agents with waiting media. 3. The method of claim 2 , wherein the contact handling system further includes: an interactive voice response unit, which provides pre-recorded audio prompts to incoming voice media.