1. A method for determining an identity of an individual comprising: receiving audio that includes a key phrase spoken by the individual and the key phrase includes an identifier spoken by the individual; obtaining a key phrase voice print corresponding to the audio; obtaining key phrase text corresponding to the audio wherein the key phrase text includes text corresponding to the identifier spoken by the individual; retrieving a set of voice prints based on the text corresponding to the identifier; determining that a total number of voice prints in the set of voice prints exceeds a predetermined size threshold; selecting at least one of the voice prints in the set of voice prints to exclude from comparison to the key phrase voice print; and providing the key phrase voice print and one or more voice prints in the set of voice prints, other than the at least one voice print selected for exclusion, to a voice biometric engine for comparison.
1. A method for determining an identity of an individual comprising: receiving audio that includes a key phrase spoken by the individual and the key phrase includes an identifier spoken by the individual; obtaining a key phrase voice print corresponding to the audio; obtaining key phrase text corresponding to the audio wherein the key phrase text includes text corresponding to the identifier spoken by the individual; retrieving a set of voice prints based on the text corresponding to the identifier; determining that a total number of voice prints in the set of voice prints exceeds a predetermined size threshold; selecting at least one of the voice prints in the set of voice prints to exclude from comparison to the key phrase voice print; and providing the key phrase voice print and one or more voice prints in the set of voice prints, other than the at least one voice print selected for exclusion, to a voice biometric engine for comparison. 2. The method of claim 1 wherein: the identifier comprises a first name and a last name of the individual; and each of the one or more voice prints retrieved is respectively associated with a customer profile that includes a profile first name that matches the first name and a profile last name that matches the last name.