3. The system of claim 1 wherein said set of computer executable instructions is further configured to make at least one recommendation regarding processing said customer interaction.
3. The system of claim 1 wherein said set of computer executable instructions is further configured to make at least one recommendation regarding processing said customer interaction. 4. The system of claim 3 wherein said set of computer executable instructions is further configured to: a) identify a set of actions; b) perform an evaluation of the desirability of an action in said set of actions; wherein said set of computer executable instructions is further configured to make said at least one recommendation based at least in part on said evaluation of the desirability of the action in said set of actions.