7. The method of claim 1 further comprising the step of extracting data from the at least one interaction.
7. The method of claim 1 further comprising the step of extracting data from the at least one interaction. 11. The method of claim 7 wherein the data comprises an at least one item selected from the group consisting of: transcription data; spotted words; emotion indication; phonetic search result; textual analysis; Computer Telephony Integration; screen events; talkover data; and textual analysis.