13. A computer program product comprising a tangible computer readable recordable useable medium having computer useable program code for globalizing handling of service management items, said computer program product including: computer useable program code for obtaining a service management item in a language convenient to a first of two or more actors; computer useable program code for translating the service management item into a language-neutral format to obtain a language-neutral service management item; computer useable program code for applying one or more annotators to the service management item, wherein the one or more annotators comprise one or more personalized annotators; computer useable program code for translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item; and computer useable program code for routing the translated service management item to the second of two or more actors.
13. A computer program product comprising a tangible computer readable recordable useable medium having computer useable program code for globalizing handling of service management items, said computer program product including: computer useable program code for obtaining a service management item in a language convenient to a first of two or more actors; computer useable program code for translating the service management item into a language-neutral format to obtain a language-neutral service management item; computer useable program code for applying one or more annotators to the service management item, wherein the one or more annotators comprise one or more personalized annotators; computer useable program code for translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item; and computer useable program code for routing the translated service management item to the second of two or more actors. 18. The computer program product of claim 13 , wherein the one or more annotators comprise one or more domain-specific annotators.