12. A method comprising: determining, at a processor, a first destination based on a communication from a source, wherein the communication is associated with an account, and wherein the account is associated with the source; determining a time period that a voice message box is associated with a particular status, wherein the voice message box is associated with the account, and wherein the particular status is associated with an available capacity of the voice message box; and routing the communication based on a comparison of the time period to a threshold time period.
12. A method comprising: determining, at a processor, a first destination based on a communication from a source, wherein the communication is associated with an account, and wherein the account is associated with the source; determining a time period that a voice message box is associated with a particular status, wherein the voice message box is associated with the account, and wherein the particular status is associated with an available capacity of the voice message box; and routing the communication based on a comparison of the time period to a threshold time period. 16. The method of claim 12 , further comprising transforming speech communicated during the communication to generate text.