16. The method of claim 15 , further comprising: instructing the human customer service representative to reroute the call based on the analysis; and selecting a new one of plural human customer service representatives.
16. The method of claim 15 , further comprising: instructing the human customer service representative to reroute the call based on the analysis; and selecting a new one of plural human customer service representatives. 18. The method of claim 16 , wherein selecting the new one of plural human customer service representatives is based on a preexisting supervisory relationship between the new human customer service representative and the human customer service representative interacting with the customer during the analysis.