1. A routing method for distributing communications to a plurality of individuals comprising steps of: storing resume data indicative of proficiencies of said individuals with respect to skills advantageous to processing said communications; enabling reception of incoming communications having substantial content freedom; formatting original message content of each of said incoming communications in a program-searchable format; searching said original message content of each formatted incoming communications to determine which skills are advantageous to processing said incoming communications; and at least partially based upon correlations between said stored resume data and said determined skills advantageous to processing said incoming communications, routing said incoming communications to said individuals on a one-by-one basis.
1. A routing method for distributing communications to a plurality of individuals comprising steps of: storing resume data indicative of proficiencies of said individuals with respect to skills advantageous to processing said communications; enabling reception of incoming communications having substantial content freedom; formatting original message content of each of said incoming communications in a program-searchable format; searching said original message content of each formatted incoming communications to determine which skills are advantageous to processing said incoming communications; and at least partially based upon correlations between said stored resume data and said determined skills advantageous to processing said incoming communications, routing said incoming communications to said individuals on a one-by-one basis. 6. The routing method of claim 1 further comprising a step of receiving said incoming communications in a form of text messages transmitted via a computer network.