9. A system to modify entry of text to be stored in a computer-readable storage medium, comprising: an input device; a display device connected to the input device; and a processor connected to the input device and display device and memory, wherein the processor is configured to execute a plurality of programmable instructions stored in the memory, the processor in combination with the plurality of programmable instructions in the memory operable to: store a correlation between at least one word with at least one candidate phrase, wherein the at least one candidate phrase includes a first candidate phrase and a second candidate phrase different than the first candidate phrase; receive at least one word into the input device; identify the at least one candidate phrase correlated to the at least one word; replace the at least one word with a selected phrase from the at least one candidate phrase; store the selected phrase in a computer readable storage medium; measure a number of times that each of the first and second candidate phrases is selected in the replacing step over a period of time; and correlate and store the number of times that each first and second candidate phrase is selected with the respective first and second candidate phrase.
9. A system to modify entry of text to be stored in a computer-readable storage medium, comprising: an input device; a display device connected to the input device; and a processor connected to the input device and display device and memory, wherein the processor is configured to execute a plurality of programmable instructions stored in the memory, the processor in combination with the plurality of programmable instructions in the memory operable to: store a correlation between at least one word with at least one candidate phrase, wherein the at least one candidate phrase includes a first candidate phrase and a second candidate phrase different than the first candidate phrase; receive at least one word into the input device; identify the at least one candidate phrase correlated to the at least one word; replace the at least one word with a selected phrase from the at least one candidate phrase; store the selected phrase in a computer readable storage medium; measure a number of times that each of the first and second candidate phrases is selected in the replacing step over a period of time; and correlate and store the number of times that each first and second candidate phrase is selected with the respective first and second candidate phrase. 13. The system of claim 9 , wherein the selected phrase is automatically stored with one of the group comprising: a customer identity, a time of day, a user identity, a service call type, and an equipment name.