4. The method of claim 1 further comprising: receiving a reply message from the second user to the first user, the reply message in a second language; accessing a client processing device associated with the first user to determine a preferred language of the first user; translating the reply message to the preferred language of the first user when the second language is not the same as the preferred language of the first user.
4. The method of claim 1 further comprising: receiving a reply message from the second user to the first user, the reply message in a second language; accessing a client processing device associated with the first user to determine a preferred language of the first user; translating the reply message to the preferred language of the first user when the second language is not the same as the preferred language of the first user. 5. The method of claim 4 further comprising: outputting the reply message in the preferred language of the first user for display in a transcript window of the first user.