11. The system of claim 8 , further comprising a mapping module configured to create one-to-many mappings from the universal semantic labels to the application-specific labels, the one-to-many mappings applying to clusters of queries for which the FAQ application is configured to issue at least one of multiple answers.
11. The system of claim 8 , further comprising a mapping module configured to create one-to-many mappings from the universal semantic labels to the application-specific labels, the one-to-many mappings applying to clusters of queries for which the FAQ application is configured to issue at least one of multiple answers. 12. The system of claim 11 , further comprising applying a user-history of the FAQ application to define a one-to-many mapping from the universal semantic label to a most-likely application-specific label.