21. The computer program product of claim 20 wherein the network session comprises a web-based http (hypertext transport protocol) session, the method further comprising: generating a Security Assertion Markup Language (SAML) assertion upon an Internet Protocol request to the organization by the support user initiating a web access to the organization; and associating the administrative privileges of the support user with the http session for use during access to the organization.
21. The computer program product of claim 20 wherein the network session comprises a web-based http (hypertext transport protocol) session, the method further comprising: generating a Security Assertion Markup Language (SAML) assertion upon an Internet Protocol request to the organization by the support user initiating a web access to the organization; and associating the administrative privileges of the support user with the http session for use during access to the organization. 22. The computer program product of claim 21 wherein the server computer supports a multi-tenant database application maintained by a platform provider, and wherein the application is a hosted application comprising part of a package of one or more programs accessible to the organization through login credentials established by the platform provider.