7. A non-transitory computer readable medium encoded with software comprising computer executable instructions and when the software is executed operable to: receive a first customer service interaction including an identity and user inputted information; access a customer database with the identity to determine a username for an online service; download a posting from the online service associated with the username; filter information of the posting based on the user inputted information, wherein the filtering is according to at least two vectors, wherein a first vector of the at least two vectors includes two or more factors pertaining to the posting, and wherein a second vector of the at least two vectors includes two or more factors pertaining to the user inputted information; and assign a customer service agent to a second customer service interaction based on the filtered information of the posting.
7. A non-transitory computer readable medium encoded with software comprising computer executable instructions and when the software is executed operable to: receive a first customer service interaction including an identity and user inputted information; access a customer database with the identity to determine a username for an online service; download a posting from the online service associated with the username; filter information of the posting based on the user inputted information, wherein the filtering is according to at least two vectors, wherein a first vector of the at least two vectors includes two or more factors pertaining to the posting, and wherein a second vector of the at least two vectors includes two or more factors pertaining to the user inputted information; and assign a customer service agent to a second customer service interaction based on the filtered information of the posting. 20. The non-transitory computer readable medium of claim 7 , wherein the first vector includes state of mind information derived from the posting and the second vector includes state of mind information derived from the user inputted information.