4. A method according to claim 1 , further comprising: automatically assigning query tags from the query tag database to user queries from a new call routing application.
4. A method according to claim 1 , further comprising: automatically assigning query tags from the query tag database to user queries from a new call routing application. 5. A method according to claim 4 , further comprising: establish a call routing ontology for the new application organizing the query tags for the new application in a class hierarchy reflecting associated semantic concepts.