14. The computer readable medium as defined in claim 13 , wherein the actionable content is sorted or ordered based on one or more of a degree of negative sentiment, an information density, temporal information, or intent.
14. The computer readable medium as defined in claim 13 , wherein the actionable content is sorted or ordered based on one or more of a degree of negative sentiment, an information density, temporal information, or intent. 15. The computer readable medium as defined in claim 14 , wherein a routing decision to an agent is based on a highest-ranked actionable content in the order.