17. The media of claim 11 , wherein the application further comprises a software module notifying a human to respond to a query susceptible to response automation with one or more responses likely to resolve the query.
17. The media of claim 11 , wherein the application further comprises a software module notifying a human to respond to a query susceptible to response automation with one or more responses likely to resolve the query. 18. The media of claim 17 , wherein the software module notifying a human to respond provides suggested responses and, for each, a percentage of users who respond with the suggested response.