9. A non-transitory computer readable medium adapted to control a computer and comprising a plurality of code segments for aggregating data associated with a plurality of interactions between at least one customer and at least one agent for generating business process analytics, the non-transitory computer readable medium comprising: a code segment for identifying at least two of a plurality of interactions between at least one customer and at least one agent; a code segment for receiving voice data associated with each of the identified interactions, the code segment for receiving voice data comprising: a code segment for separating the voice data into customer voice data and agent voice data; a code segment for mining the separated agent voice data and the separated customer voice data and analyzing the separated agent voice data and the separated customer voice data by applying a linguistic-based psychological behavioral model to the separated customer voice data and the separated agent voice data; and a code segment for generating assessment data corresponding to the separated agent voice data and the separated customer voice data, the assessment data comprising behavioral assessment data; a code segment for receiving agent call activity data associated with each of the identified interactions, the agent call activity data comprising at least one of agent on-call activity data, agent after-call activity data, agent screen analytics and agent desktop recording data; a code segment for receiving customer call activity data associated with each of the identified interactions; a code segment for receiving customer history data corresponding to each customer of each of the identified interactions; a code segment for analyzing the assessment data, the agent call activity data, the customer call activity data, and the customer history data associated with each of the identified interactions; a code segment for generating dissatisfaction data for each of the identified interactions based on the analyzed voice data, the agent call activity data, the customer call activity data, and the customer history data; and a code segment for generating business process analytics for the identified interactions, the business process analytics comprising dissatisfaction data.
9. A non-transitory computer readable medium adapted to control a computer and comprising a plurality of code segments for aggregating data associated with a plurality of interactions between at least one customer and at least one agent for generating business process analytics, the non-transitory computer readable medium comprising: a code segment for identifying at least two of a plurality of interactions between at least one customer and at least one agent; a code segment for receiving voice data associated with each of the identified interactions, the code segment for receiving voice data comprising: a code segment for separating the voice data into customer voice data and agent voice data; a code segment for mining the separated agent voice data and the separated customer voice data and analyzing the separated agent voice data and the separated customer voice data by applying a linguistic-based psychological behavioral model to the separated customer voice data and the separated agent voice data; and a code segment for generating assessment data corresponding to the separated agent voice data and the separated customer voice data, the assessment data comprising behavioral assessment data; a code segment for receiving agent call activity data associated with each of the identified interactions, the agent call activity data comprising at least one of agent on-call activity data, agent after-call activity data, agent screen analytics and agent desktop recording data; a code segment for receiving customer call activity data associated with each of the identified interactions; a code segment for receiving customer history data corresponding to each customer of each of the identified interactions; a code segment for analyzing the assessment data, the agent call activity data, the customer call activity data, and the customer history data associated with each of the identified interactions; a code segment for generating dissatisfaction data for each of the identified interactions based on the analyzed voice data, the agent call activity data, the customer call activity data, and the customer history data; and a code segment for generating business process analytics for the identified interactions, the business process analytics comprising dissatisfaction data. 11. The non-transitory computer readable medium of claim 9 , wherein the code segment for receiving voice data further comprises: a code segment for analyzing the received voice data by applying a non-linguistic event analysis thereto; and a code segment for generating assessment data corresponding to the received voice data, the assessment data comprising phone event assessment data.