16. An article of manufacture comprising: a tangible readable medium; and, means in the medium for deriving a plurality of error messages from an input error message using one or more error patterns representative of the input error message and one or more error sub-patterns of the error patterns, inputting the error messages to one or more search engines, receiving search results for the error messages, and displaying the search results for the error messages.
16. An article of manufacture comprising: a tangible readable medium; and, means in the medium for deriving a plurality of error messages from an input error message using one or more error patterns representative of the input error message and one or more error sub-patterns of the error patterns, inputting the error messages to one or more search engines, receiving search results for the error messages, and displaying the search results for the error messages. 18. The article of manufacture of claim 16 , wherein the means is for deriving the error messages from the input error message by locating the error patterns representative of the input error message and deriving the error sub-patterns from the error patterns, each error sub-pattern being one of the error messages.