8. A customer service system comprising: a memory device configured to store machine-readable instructions; and a computer system including one or more processing devices, in response to executing the machine-readable instructions, configured to: receive contact text and contact metadata from a user communication device; determine semantic characteristics of the contact text based on semantic analysis of the contact text; identify a user profile based on the contact metadata; retrieve user data associated with the identified user profile; determine a contact need classification based on the semantic characteristics and user data; select a service agent profile from a plurality of service agent profiles based on one or more of the contact need classification, semantic characteristics, and user data; initiate a contact event with an agent communication device associated with the selected service agent profile; and provide contact event data to the agent communication device.
8. A customer service system comprising: a memory device configured to store machine-readable instructions; and a computer system including one or more processing devices, in response to executing the machine-readable instructions, configured to: receive contact text and contact metadata from a user communication device; determine semantic characteristics of the contact text based on semantic analysis of the contact text; identify a user profile based on the contact metadata; retrieve user data associated with the identified user profile; determine a contact need classification based on the semantic characteristics and user data; select a service agent profile from a plurality of service agent profiles based on one or more of the contact need classification, semantic characteristics, and user data; initiate a contact event with an agent communication device associated with the selected service agent profile; and provide contact event data to the agent communication device. 13. The system of claim 8 , wherein the computing system is further configured to: receive contact event note data from the user communication device; and determine semantic characteristics of the contact event note data based on semantic analysis of the contact event data.