2. The method of claim 1 , further comprising: predicting, by the processor, a net experience score corresponding to the one or more interactions based on the aggregate emotion score, wherein the predicted net experience score is configured to facilitate the modeling of the interaction experience of the customer.
2. The method of claim 1 , further comprising: predicting, by the processor, a net experience score corresponding to the one or more interactions based on the aggregate emotion score, wherein the predicted net experience score is configured to facilitate the modeling of the interaction experience of the customer. 3. The method of claim 2 , further comprising: receiving, by the processor, information comprising at least one of a customer satisfaction (CSAT) score, a net promoter score (NPS), customer survey data and agent survey data; and executing, by the processor, a supervised or an unsupervised classifier on the received information and the aggregate emotion score to predict the net experience score corresponding to the one or more interactions.