10. A method according to claim 9 , further comprising: selecting the human agent for sending the automatically recognized text and the audio content for the verbal message based on at least one of an agent rank, availability, and message content.
10. A method according to claim 9 , further comprising: selecting the human agent for sending the automatically recognized text and the audio content for the verbal message based on at least one of an agent rank, availability, and message content. 11. A method according to claim 10 , wherein the rank comprises at least one of agent fatigue, performance, and speed.