7. The method of claim 1 , wherein the collection of information provided to the human agent includes a record of additional communication from the user received prior to said receiving of the natural language communication.
7. The method of claim 1 , wherein the collection of information provided to the human agent includes a record of additional communication from the user received prior to said receiving of the natural language communication. 8. The method of claim 7 , wherein said record of additional communication from the user is a record of a number of additional communications from the user received prior to said receiving of the natural language communication, and wherein said number is a value determined at least in part based on which concepts are included in the representation of concepts.