15. A method for cognitive system integration into a call center using an instant messaging application, the method comprising: ingesting one or more original questions entered into the instant messaging application by one or more call center agents; ingesting one or more answers associated with the one or more original questions entered into the instant messaging application, the one or more answers being entered into the instant messaging application by the one or more call center agents; analyzing, through a cognitive system, each of the one or more answers associated with the one or more original questions; incorporating the analysis of the one or more answers into the analysis of the one or more answers and the one or more original questions; receiving, by one of the one or more call center agents, one or more additional questions from a customer to which the call center agent cannot answer through the instant messaging system; determining, in real-time, one or more proposed answers to each additional question based on analysis of the one or more original questions and answers by a cognitive system; determining, in real-time, a confidence score for each of the one or more proposed answers; if the confidence score of the proposed answer exceeds a confidence threshold, providing, in real-time, the proposed answer to the call center agent; receiving, in real-time, feedback on the proposed answer from one or more subject matter experts or call center managers through a feedback module; and incorporating, in real-time, the feedback on the proposed answer into the analysis of the one or more original questions and the one or more additional questions.
19. The method as recited in claim 15 , further comprising: providing, in real-time, the proposed answer to the call center agent through the instant messaging application.