1. A system comprising: a memory; and a processor coupled to the memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to perform operations comprising: converting an audio input of a call to text; determining a first set of objects and a second set of actions from the text; determining that a particular object of the first set is included in a first portion of a synonym table; replacing the particular object in the first set with a synonym for the particular object from the synonym table to form a modified first set; pairing an object from the modified first set with an action from the second set to form an object-action pair; and routing the call based on the object-action pair.
2. The system of claim 1 , wherein the audio input is a speech input.