9. A system according to claim 1 , further comprising: a threshold determination module configured to set one or more of the predetermined number of transcribed speech utterances and the predetermined time based on at least one of call type, accuracy of transcription required, and type of service agreement signed by the speaker.
1. A computer-implemented system for transcription error reduction during a live call, comprising: a processor to execute modules, comprising: a transcription module configured to transcribe speech utterances from a speaker during a live call; a scoring module configured to assign a confidence score to each transcribed speech utterance from the live call; an identification module configured to identify one of the transcribed speech utterances with a low confidence score; a grouping module configured to attempt to generate a pool of related transcribed speech utterances for the identified transcribed speech utterance, comprising: a monitor submodule configured to monitor other speech utterances from other live calls for a predetermined amount of time; a similarity submodule configured to identify similar transcribed speech utterances with low confidence scores from one or more of the other live calls and to form a group comprising the identified similar transcribed speech utterances and the identified transcribed speech utterance; a group determination submodule configured to determine whether the group includes a predetermined number of transcribed speech utterances upon termination of the predetermined time; and a group designation submodule configured to designate the group as the pool when the group has at least the predetermined number of transcribed speech utterances within the predetermined time; and a sample processing module configured to process a sample of the transcribed speech utterances in the pool to verify a validity of the transcribed speech utterances in the sample and pool.