19. The non-transitory computer readable data storage medium article of manufacture of claim 18 , wherein the interaction record to be housed in the smart folder conforms to a predetermined tag set definition to impose structure upon the interaction record before it is added to the community.
18. The non-transitory computer readable data storage medium article of manufacture of claim 17 , wherein storing an interaction record in the community of users includes: creating a smart folder, wherein the smart folder houses the interaction record with at least one tag set definition; and indexing the interaction record and the tag set definition.