19. A method of providing remote call center functionality at a remote station, the station including a computer and a telephone, said method comprising the steps of: using the station computer to log-in to a call control server via a data communications link; using the station telephone to log-in to a telecommunications switch via a voice communications link; receiving a telephone call at the switch; selecting the remote station from one or more stations to receive the call; transferring the call to the station telephone; sending a call control page from the call control server to the station computer, the call control page including one or more selectable call control commands; and actuating one of the call control commands on the call control web page, a signal corresponding to the actuated command being provided from the station computer to the switch via the call control server to control the received call.
20. The method of claim 19 and further comprising the steps of: sending a signal from the switch to a merchant server indicating that the received call will be forwarded to the telephone of the selected station, said signal including at least the address of the computer of the selected station; sending a merchant application page from the merchant server to the computer of the selected station based on the address of the computer.