6. The method of claim 5 , further comprising: accessing a library of filter terms, the filter terms in the library being learned by a component of the networked system that is trained over time; and using the inferred goal to select one or more filter terms to apply to the set of options.
5. The method of claim 1 , further comprising: inferring a goal using the parsed key terms from the communication; and modifying a set of options to best meet the goal, the set of options being provided in the customized response.