25. The non-transitory computer-usable medium of claim 24 , wherein the monitoring comprises: identifying computational resources required to calculate dialog attribute scores for a plurality of dialog attributes of the dialog; generating dialog attribute scores hierarchically beginning with the dialog attribute score requiring a least amount of computational resources; and stopping generation of the dialog attribute scores once the combined dialog attribute score exceeds a predetermined threshold.
24. A non-transitory computer-usable medium embodying computer program code for commanding a computer to effect dialog management within a call handling system, comprising: initiating a dialog between a contact and an operator; monitoring an anger dialog attribute and a subject matter dialog attribute; determining a value for the anger dialog attribute and a value for the subject matter dialog attribute; comparing the value for the anger dialog attribute and the value for the subject matter dialog attribute to a set of dialog rules; and effecting a dialog rule from the set of dialog rules in response to the comparison; wherein monitoring the subject matter dialog attribute includes analyzing a subject matter of the dialog and generating the subject matter dialog attribute which describes the subject matter of the dialog.