6. The method of claim 5 , further comprising: identifying a first group of new queries that match the identified most frequently queried intent categories; and providing pre-configured intent responses for the first group of received new queries corresponding with the matching intent categories.
7. The method of claim 6 , further comprising: identifying a second group of new queries that cannot be matched with the identified most frequently queried intent categories; using a natural language engine and the same or another ontology to identify concepts in the second group of non-matching new queries; comparing the identified concepts for the second group of new queries with natural language words or phrases for other intent categories; and providing predetermined responses to any of the second group of new queries matching any of the other intent categories.