3. The method of claim 1 , wherein the SLAs are based on business commitments that are globally modeled for a plurality of entities.
1. A method for monitoring and controlling business level SLAs (service level agreements) via probe points, comprising: operating at least one host computer to execute a business process commitment language (BPCL) configurator, the BPCL configurator to configure an actuator for implementing management directives; operating the BPCL configurator to configure a condition evaluator for evaluating logical conditions; and operating the BPCL configurator to configure a key performance indicator (KPI) calculator for calculating a KPI value, wherein the at least one host computer determines the probe points of a business process for controlling SLAs based upon business directives, wherein the at least one host computer determines the probe points of the business process upon determining that at least one probe point is unavailable for detecting a dependency between the KPI and at least one of the business directives, wherein the determined probe points replace the unavailable probe point.