20. The method of claim 19 , wherein the processor comprises a plurality of processors operating in a distributed processing environment, and wherein the operations further comprise receiving a first selection of a first portion of the information via the graphical user interface.
19. A method, comprising: receiving, via a processor and from a server, information associated with a voicemail message, wherein the information includes a transcript and a transcript index that are generated from the voicemail message, and wherein each respective word the voicemail message is indexed relative to an occurrence in time of the respective word in the voicemail message, to yield the transcript index; displaying, at a graphical user interface, the information associated with the voicemail message; receiving a selection of a portion of the information via the graphical user interface, wherein the selection of the portion of the information includes selection of a portion of the transcript; and transmitting the portion of the information to an intended recipient, wherein the portion of the information is identified based on the transcript index.