3. The system according to claim 2 , wherein said system monitoring module is configured to monitor a network management system, a provisioning system, a service test system, a network activation system, or a combination thereof.
2. The system according to claim 1 , wherein said troubleshooting engine further includes a system monitoring module configured to monitor one or more components of the service provider network, and wherein said system monitoring module is configured to gather information regarding a customer network.