6. The system of claim 5 , wherein the rationale comprises information for the first worker to share with a customer associated with the first suggested activity.
5. The system of claim 1 , wherein the suggestion management component is configured to: determine a rationale for the first suggested activity, wherein the rationale includes information related to a value of the first suggested activity to a customer associated with the first suggested activity; and wherein the activity management component is configured to: output, to the first worker, the rationale for the first suggested activity with the first suggested activity.