5. A method as recited in claim 4 , wherein the contacting entities are potential or current customers and the answering entities are sales or service agents in communication with the potential or current customers.
4. A method as recited in claim 1 , wherein the input attribute values identify one or more attributes of a plurality of contacting entities, one or more attributes of a plurality of answering entities, and time information regarding when specific interactions occur with respect to contacting entities and answering entities.