11. An apparatus, comprising: a storage for storing a destination map comprising a plurality of destination information; an interface for receiving a speech signal from a caller; a recognizer module for producing a speech recognition string based on the received speech signal; and at least one processor programmed to determine if there is destination information that matches the speech recognition string; wherein if there is destination information that matches the speech recognition string, the processor is programmed to any of output the destination information to the caller, or connect the caller to a destination that corresponds to the matching destination information; and wherein if there is no destination information that matches the speech recognition string, the processor is programmed to direct the caller to an operator to initiate an interaction, provide the operator with any of the received speech signal or a request by the caller for the destination during the interaction, record destination identifying information input from the operator in response to the request by the caller, and proceed to any of output the recorded destination identifying information to the caller, or connect the caller to the matched destination using the recorded destination identifying information.
17. The apparatus of claim 11 , further comprising: an input device for entry of the destination identifying information by the operator.