5. The method of claim 1 further comprising the step of having a message played over the call in response to the first determination indicating the call has reached the machine and the second determination indicating the call has reached the live party.
1. A method for determining whether a call has reached a live party or a machine, comprising the steps of: analyzing a cadence of audio of the call by a call handler that is handling the call; while analyzing the cadence of the audio, analyzing the audio of the call by a speech analytics system to detect one or more keywords; making a first determination that the call has reached the live party or the machine by the call handler based on the cadence of the audio; receiving an event at the call handler from the speech analytics system as a result of the speech analytics system detecting a particular keyword in the audio of the call; upon receiving the event, making a second determination that the call has reached the live party or the machine by the call handler based on the event; and connecting the call with a second live party by the call handler so that the second live party can converse with the live party reached on the call in response to the first and second determinations indicating the call has reached the live party.