12. The method of claim 1 , wherein the question and answer based customer support system includes a customer support question and answer database, the customer support question and answer database including question and answer data representing one or more questions submitted by asking users of the software system and the answers to those questions provided by the one or more support personnel, wherein the question and answer data in the customer support question and answer database can be searched and accessed by searching users of the software system.
1. A method for facilitating use of mobile devices to respond to questions submitted to a question and answer customer support system, to improve a rate of response to the questions by customer support personnel, the method comprising: training, using a computing system, predictive models using historical question and answer data, the training resulting in at least one predictive model configured to estimate, based on a received question, an expected answer length, determine whether an answer to the question is likely to include a web link, and determine whether a question answerer is more likely than not to have to perform research in order to answer the question; receiving, with a computing system having a processor and a memory, a first question from a user having a first type; determining that the received question is a first type of question and forming and sending a response to the user with recommendations for the user to reform the question into a different type; receiving a reformed first question from the user, the reformed question being the first question transformed into a second type of question; analyzing, using the one or more predictive models, the reformed first question with a question and answer customer support system of the computing system by determining one or more attributes of the reformed first question and determining that the reformed first question is a mobile device answerable question, because one or more of the determined one or more attributes of the reformed first question satisfy one or more mobile device question criteria; prioritizing, using the computing system, the answering of the reformed first question over the answering of questions that are not mobile device answerable questions; configuring multiple user interface elements, at least partially based on the one or more attributes of the reformed first question by at least prepopulating the user interface elements to include at least one proposed answer to the reformed first question; and providing the user interface elements with the question and answer customer support system for display in a user interface on the mobile device of a first question answerer.