15. The system of claim 11 , wherein, when determining a level of employee focus on customer issues, the processor is further configured to: determine, based on how many individual posts of the additional published content include a customer tag, a level of penetration of the customer tags in the additional content published on the internal social platform.
11. A system, comprising: a memory to store a plurality of instructions; and a processor configured to execute instructions in the memory to: receive first metadata including new customer tags for content published on an external social platform, receive second metadata including new employee tags for content published on an internal social platform, store, in a combined dataset, the new customer tags from the first metadata and the new employee tags from the second metadata, wherein each of the new customer tags and the new employee tags are identified in the combined data set as originating from an external source or an internal source, generate, from the combined dataset, tag suggestions for new content to be published on the internal social platform, receive additional second metadata for additional content published on the internal social platform, wherein the additional second metadata includes selected tags selected from the tag suggestions, identify the selected tags in the additional second metadata as customer tags or employee tags based on source identifications in the combined data set, and determine a level of employee focus on customer issues, based on the identifications as customer tags or employee tags and relationships between use of the customer tags and use of the employee tags in the additional second metadata, wherein determining the level of employee focus on customer issues includes determining, based on how many customer tags are included in the additional second metadata, a level of adoption of the customer tags in the additional content published on the internal social platform.