15. A process for deploying computing infrastructure comprising integrating computer-readable code into a computing system, wherein said code in combination with said computing system is capable of performing a process for reporting a call level view of a customer interaction with a contact center, said process comprising: collecting data from a plurality of source systems relating to a customer interaction with a contact center, wherein said plurality of source systems comprises at least two systems from a group consisting of a computer telephony integration (CTI) system, an interactive voice response (IVR) system, an electronic mail system, a web collaboration system, and a facsimile system; storing said data that is collected in a data warehouse; pulling said data that is stored for a call level view of said customer interaction; parsing said data that is pulled and applying business rules thereto, wherein the business rules are applied to control a chronological reassembling of the data from the plurality of source systems to generate a start-to-finish call level view of all of the customer interactions with the contact center; chronologically reassembling in said data warehouse said data that is parsed; summarizing said data that is chronologically reassembled; and generating one or more reports from said data that is summarized, wherein said generating one or more reports is performed by analyzing said data that is summarized in order to facilitate decisions that promote business development and optimize performance of said contact center.
16. The process according to claim 15 , wherein said plurality of source systems comprises at least one of: computing systems, telephony systems, interactive voice response (IVR) systems, workforce management applications, electronic mail systems, web collaboration systems, facsimile systems, wireless messaging systems, quality assurance applications and customer surveys.