16. A system, comprising: a processor; and a memory including computer program code executable by the processor to: receive a search query from an input field of a user interface; perform a keyword search based on the search query to generate keyword search results; perform a natural language search of a frequently-asked question database based on the search query to generate frequently-asked question search results; and output a display page, wherein the display page categorizes the keyword search results and the frequently-asked question search results into a plurality of categories, and wherein the display page includes: a first region including a first listing of one or more of the keyword search results associated with a category, wherein the first listing does not include any of the frequently-asked question search results; and a second region including a second listing of one or more of the frequently-asked question search results associated with the category, wherein the second listing does not include any of the keyword search results; wherein a statistical cluster analysis is performed to determine the plurality of categories based on group assignments and name assignments.
17. The system of claim 16 , wherein a card sort method is used to perform the group assignments and the name assignments.