4. The method of claim 1 where the support solutions comprise predetermined responses.
1. A method comprising: receiving user feedback items and corresponding support solutions; identifying, using clustering techniques, associations between the user feedback items and the corresponding support solutions wherein using clustering techniques includes filtering a corpus of user feedback items against a domain-specific dictionary; storing the identified associations as an items-solutions model that correlates the user feedback items with the corresponding support solutions; receiving a new user feedback item; automatically determining, using the items-solutions model, at least one support solution that corresponds to the new user feedback item; and providing the at least one support solution in response to the received new user feedback item.