13. The method of claim 1 , further comprising automatically updating, based on the agent feedback, at least one of: the customer interaction log and the at least one model.
1. A method for a computer apparatus for automatically generating a customer interaction log for an interaction between a customer and an agent, the method comprising: automatically analyzing received input corresponding to an interaction in the form of a call transcript between the customer and the agent to generate a customer interaction log using at least one model; displaying the customer interaction log for review by the agent at a graphical user interface of an agent computer; enabling the agent to provide feedback associated with the displayed generated customer interaction log by way of the graphical user interface; and automatically updating, based on the agent feedback, at least the customer interaction log.