3. The method of claim 2 , wherein the data objects of the second type are solution objects.
4. The method of claim 3 , further comprising: generating a case object for the query; receiving a request from the user system for the generation of an association the case object for the query and a set of solution objects in the list of data objects; and forming an association between the case object for the query and the set of solution objects in the list of data objects.