18. The non-transitory computer-readable medium of claim 16 , where the formatted output is preconfigured to be integrated into an external troubleshooting application.
16. A non-transitory computer-readable medium storing computer-executable instructions that, when executed by a processor, cause a system to perform steps of: a. receiving input data, where the input data comprises a description of symptoms troubling the system; b. extracting concepts from the input data; c. populating a data structure with the concepts; d. sending the data structure to a backend system, where the backend system comprises an optimized knowledgebase combining a general knowledge representation, a company-specific knowledge representation, and a change knowledge representation; e. receiving a results record from the backend system in response to the providing of the concepts; and f. generating, using a reporting module, a formatted output using the results record, where the formatted output provides information to assist in troubleshooting the system, where the input data is automatically retrieved from a document using a data extraction module, and where the input data is automatically retrieved from the document responsive to the document being selected for display, and wherein a generated display of the document provides an indication that the information is available to assist in troubleshooting the system.