11. A computer program product for handling user queries, said computer program product comprising: a non-transitory computer readable storage medium having computer readable program code embodied therewith, the computer readable program code comprising: computer readable program code configured to access submitted queries; computer readable program code configured to identify which of the submitted queries are insufficiently addressed; computer readable program code configured to estimate a priority for the identified queries by employing a formula that gives different weights to different aspects of a domain dependent template for a good answer; computer readable program code configured to order the identified queries based on the estimated priority; computer readable program code configured to provide a priority-ordered list of queries as output; and computer readable program code configured to determine whether a query is similar to at least one other already answered query; wherein to determine whether a query is similar comprises applying a predetermined threshold, the threshold comprising a tuning parameter which can freely be adjusted to ensure that similar questions are chosen and dissimilar questions are discarded; computer readable program code configured, upon determining that the query is similar to at least one other already answered query, to test the at least one other already answered query for answer quality; and computer readable program code configured, upon testing the at least one other already answered query for answer quality, to: add the query to a list of unanswered queries if the answer quality of the at least one other already answered query satisfies a predetermined threshold; and add the received query to a list of unsatisfactorily answered queries if the answer quality of the at least one other already answered query does not satisfy a predetermined threshold.
12. The computer program product according to claim 11 , wherein the queries are accessed via at least one of: a social media discussion; a call center; and a self-help portal.