8. An interactive voice response mapping system (IVRMS) used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the IVRMS adapted to communicate with the QCS to extract navigational information from the QCS and at least partially generate IVR maps of the QCS, wherein at least one primary IVR map and at least one supplementary IVR map of the QCS is identified.
12. The IVRMS of claim 8 , wherein the IVRMS is adapted to communicate at least one of DTMF tones, voice cues, and software commands with the QCS.