1. A method for routing an interaction utilizing language assignment, in a contact center operation system which comprises at least an interactive voice response system, interaction routing means, and a plurality of endpoints, comprising the steps of: a. receiving an inbound interaction by the contact center operation system wherein the inbound interaction is received at a first endpoint; b. determining the language assignment of the inbound interaction by the first endpoint, wherein the language assignment comprises a reference means; c. routing the inbound interaction based on the reference means to an other endpoint associated with the reference means in the contact center operation system; and d. reviewing the reference means by the contact center operation system to determine other response routes based on the reference means, wherein the interaction is routed to an other endpoint associated with the reference means.
14. The method of claim 1 , wherein the other endpoint comprises at least one of: an Interactive Voice Response system, an agent, and an agent chat.