9. A system for managing customer initiated calls at a call center based on a customer language, comprising: a processing server configured to: upon receiving a customer initiated call from one of a customer and a client call management system, determine a language of the caller associated with the call by an Interactive Voice Recognition (IVR) subsystem; modify a call origination identifier comprising an Automated Number Identification (ANI) number such that information associated with a client is overloaded to the (ANI) number; and forward the call, wherein the forwarded call includes the (ANI) number and a call destination identifier comprising a Dialed Number Identification Service (DNIS) number; a call management center configured to: receive the call from the processing server; determine the language of the caller from the DNIS number; assign an agent from a plurality of agents associated with the call management center to the received call based on the language of the caller and the (ANI) number; forward the call to the assigned agent; and execute an application to provide the assigned agent with a screen that includes information associated with the customer.
13. The system as defined in claim 9 , wherein the call management center is further configured to provide data associated with the call to a workflow management application.