2. The method of claim 1 , further comprising the step of establishing a real time communication path between the user and the expert.
3. The method of claim 2 , wherein the communication path is an interactive real time path that supports participants engaging in a dialog and discussion; wherein examples include but are not limited to Web conferencing, texting, bidirectional audio/visual capability, electronic whiteboards, document co-viewing devices, the Internet, telephony and a voice-over-internet-protocol connection.