21. A computer-implemented method of social query response comprising: a) monitoring, by a computer, queries from users, each query submitted to a vendor via an interactive chat feature of an external electronic communication platform, b) monitoring, by the computer, human responses to the queries, c) monitoring, by the computer, subsequent communications conducted via the electronic communication platform until each query is resolved; d) applying, by the computer, a first machine learning algorithm to the monitored communications to identify a query susceptible to response automation; e) applying, by the computer, a second machine learning algorithm to the query susceptible to response automation to identify one or more responses likely to resolve the query; and f) either i) notifying, by the computer, a human to respond to the query susceptible to response automation with the one or more responses likely to resolve the query, or ii) instantiating, by the computer, an autonomous software agent configured to respond to the query susceptible to response automation with the one or more responses likely to resolve the query.
28. The method of claim 21 , wherein the first machine learning algorithm or the second machine learning algorithm utilizes the historic number of communications required to resolve similar queries.