15. The system of claim 11 , further comprising a directory system that is communicably coupled to the application server and configured to provide directory information to the support application.
11. A system for providing assistance, comprising: an application server; a first interaction system communicably coupled to the application server and configured to receive a query; a second interaction system communicably coupled to the application server and configured to respond to the query; a support application communicably coupled to the application server and configured to develop a query context using information related to the query and identity information related to the user; a crawler system communicably coupled to the application server and configured to produce indexed resources from a plurality of resources; and a search engine communicably coupled to the application server and configured to search first data for first results, wherein the searching is limited by the query context; wherein the identity information related to the user is obtained using the first interaction system via which the query is received; wherein the first interaction system is one of an Interactive Voice Recognition (“IVR”) delivery system configured to receive a voice inquiry, an internet services system configured to receive an Internet query, and a text messaging system configured to receive a text message query; and wherein the second interaction system is another of the IVR delivery system, the internet services system, and the text messaging system, so that: if the first interaction system is the IVR system and thus the identity information related to the user is obtained using the IVR system, then the second interaction system is either the internet services system or the text messaging system and thus the first results are provided to the user via either the internet services system or the text messaging system; if the first interaction system is the internet services system and thus the identity information related to the user is obtained using the internet services system, then the second interaction system is either the text messaging system or the IVR system and thus the first results are provided to the user via either the text messaging system or the IVR system; and if the first interaction system is the text messaging system and thus the identity information related to the user is obtained using the text messaging system, then the second interaction system is either the IVR system or the internet services system and thus the first results are provided to the user via either the IVR system or the internet services system.