9. The system of claim 8 , wherein the method further comprises: determining if the received query or statement is a machine translatable query or statement; and restructuring machine translatable terms of the received query or statement into semantic components based upon the retrieved models.
8. A computer-implemented system of integrated automatic support and assistance, comprising: a user profile knowledge base in communication with an artificial intelligence (AI) inference or semantic based engine, the user profile knowledge base storing a plurality of user information; a semantic enhanced search engine in communication with the AI inference or semantic based engine, the semantic enhanced search engine disposed to accept user queries from the AI or semantic based inference engine and to restructure the user queries into semantic components; wherein, the AI inference or semantic based engine is disposed to perform a method of integrated automatic support and assistance, the method comprising: identifying a user, wherein identifying the user includes retrieving models representing a device, apparatus, service, or system operated by the user; receiving a query or statement from the user, the query or statement being related to a question about or a problem with at least one component on the system; determining a set of response time expectations based upon the received query or statement; relaying the set of response time expectations to the user; receiving feedback from the user based on the relaying; determining a user satisfaction value from the feedback; and storing the user satisfaction value in a user profile for subsequent queries.