27. The machine-readable storage medium of claim 20 , wherein selection of a particular language by an agent is monitored, and the instructions cause the processing system to switch dynamically to the selected particular language from one of the plurality of languages.
20. The machine-readable storage medium of claim 19 , wherein when executed the instructions cause the processing system to: retrieve the first template data, wherein the first template data correspond to the first language; populate the first template with the first template data to define a first response in the first language; and communicate the first response to a recipient.