18. The method of claim 17 including a step of determining a confidence score based upon a determined accuracy of a result from the speaker independent voice recognition system; the search query includes a portion from the live screening agent if the confidence score is below a first predetermined threshold, but includes only information from the speaker independent voice recognition system if the confidence score is above a second predetermined threshold.
17. The method of claim 16 wherein the information from the speaker independent voice recognition originates from a requestor utterance; and the information from the live screening agent includes an utterance processed by a speaker dependent voice recognition system associated with utterances specific to the live screening agent.