9. The tangible computer-readable storage medium of claim 8 , wherein the portion of the transcript is less than an entirety of the transcript of the audio communication and the portion of the audio communication is less than an entirety of the audio communication.
8. A tangible computer-readable storage medium comprising computer-executable instructions configured to cause at least one computer processor to: analyze an audio communication between a first party and a second party to develop a transcript of the audio communication; analyze words spoken during the audio communication to develop a set of keywords, in which the set of keywords comprises a subset of the words spoken during the audio communication; provide a graphical user interface (“GUI”) to display on a computer monitor, the GUI comprising a timeline representing the audio communication; display a plurality of sets of icons on the GUI in conjunction with the timeline, wherein each set of icons comprises a text-based icon and an audio-based icon representing an occurrence of a keyword in the audio communication, the keyword being from the set of keywords and the text-based icon and the audio-based icon being displayed on the GUI at one or more locations with respect to the timeline proximate to a time of the occurrence of the keyword in the audio communication; receive an input from a user as a result of the user selecting a particular text-based icon or a particular audio-based icon representing a particular occurrence of a particular keyword in the audio communication; and after receiving the input: display a portion of the transcript containing the particular occurrence of the particular keyword if the user selected the particular text-based icon representing the particular occurrence of the particular keyword; and play a portion of the audio communication containing the particular occurrence of the particular keyword if the user selected the particular audio-based icon representing the particular occurrence of the particular keyword.