3. The interface portal system of claim 1 , which further comprises instructions that, when executed, automatically generate one or more coaching recommendations based on the identified one or more customer-agent interaction events for an agent.
4. The interface portal system of claim 3 , which further comprises instructions that, when executed, deliver the one or more coaching recommendations to the agent and compare a performance score for the agent over the selected time interval against a second performance score for the agent over a second selected time interval after the one or more coaching recommendations are delivered to the agent.