16. The computer program product of claim 13 , wherein the instruction steps include click-through instruction steps and core instruction steps, and wherein the click-through instruction steps and core instruction steps are labeled for identification.
17. The computer program product of claim 16 , wherein the core instruction steps are highlighted, and wherein the core instruction steps are action steps that the user follows to solve the problem, and wherein the click-through instruction steps guide the user to the core instruction steps.