9. The IVRMS of claim 8 , wherein the IVRMS is adapted to test at least one of the primary IVR map and the supplementary IVR to identify when a certain threshold of matching is not met.
8. An interactive voice response mapping system (IVRMS) used in a transaction between a waiting party and a queuing party, the queuing party having a queuing calling system (QCS), the IVRMS adapted to communicate with the QCS to extract navigational information from the QCS and at least partially generate IVR maps of the QCS, wherein at least one primary IVR map and at least one supplementary IVR map of the QCS is identified.