2. The method of claim 1 , wherein the text analytics include dictionaries based on one of an Unstructured Information Management Architecture (UIMA), an off-the-shelf text analytics suite, and a custom text analytics suite.
1. A computer-implemented method of determining a root cause of an incident, said method comprising: analyzing, via a processor, one or more change records based on text analytics using a dictionary and rules for the analysis in order to generate an index of analyzed data that represents the one or more change records in an abbreviated representation for searching, wherein the indent pertains to a defect with a manufactured product provided by an entity, and wherein the change records each include a change implemented to operations that produce the manufactured product provided by the entity and a corresponding time frame for occurrence of the change; searching, via a processor, the index of analyzed data by applying information from a request for the root cause of the incident to the index of analyzed data to determine one or more change records from the abbreviated representation listing changes serving as one or more candidate causes for the incident, wherein applying the information includes: correlating the request with the changes listed by the one or more change records based on a time associated with the request being within a specified time interval of the corresponding time frame of occurrence of the changes listed by the one or more change records, and identifying the one or more candidate causes in the one or more change records as causes for the incident based on the correlation.