11. A non-transitory computer readable medium comprising instructions for: dividing, via at least one automatic speech recognition component, at least one voice interaction into viewable panel-level segments; assigning, via the at least one automatic speech recognition component, a score to each of the panel-level segments, each score indicating a match accuracy between the panel-level segment and a corresponding expected text of the panel-level segment; and evaluating, via the at least one automatic speech recognition component, each score against a standard, the standard defining a required score for each of the panel-level segments to be declared as a match to their corresponding expected texts.
15. The non-transitory computer readable medium of claim 11 , comprising comparing data representing an actual duration of at least one interaction to data representing an expected duration parameter associated with the at least one interaction.