15. The method according to claim 12 , wherein locating the at least one keyword comprises using a voice analyzer to parse the audible prompt message for locating words therein and a context analyzer for selecting, from the located words, the at least one keyword.
12. A method of providing visual cues for a user who is using a telephone device for a telephone-based interaction with an automated telephone system, the telephone device comprising a keypad usable for receiving responses from the user during the telephone-based interaction and a display area usable for displaying a data stream comprising a representation of the responses received from the user, comprising: detecting receipt, at the telephone device, of an audible prompt message from the automated telephone system during the telephone-based interaction; locating, in the audible prompt message, at least one keyword; using the located at least one keyword to obtain an identification of a graphical image corresponding to the located at least one keyword; inserting the identified graphical image into the data stream displayed on the display area, in advance of receiving a response from the user to the audible prompt message, as a visual cue for the user; receiving, from the user through the keypad, the response to the audible prompt message; and displaying, in the data stream on the display area following the inserted graphical image, the representation of the response received from the user.