1. In a computer network, a method for automating alert decision-making for managing network events comprising the steps of: receiving an alert decision request at a network operator console in response to an event in the network; sending from said operator console an alert decision request to an alert decision-maker to make an alert decision; associating the received alert decision request from the network operator console to a generic conceptual data model of alert request and alert resolution and using a set of inference rules to construct a personalized model related to said computer network; using another set of inference rules to generate information identifying the received alert as an instance of said personalized model; using a further set of inference rules to enrich the identified alert with at least contextual information relevant to an operator at said operator console, including at least identification of the components in said computer network that are impacted by the alert; and using an alert knowledge database to derive a set of actions to be taken to manage the alert.
2. The method of claim 1 including the further step of using a set of inference rules to enrich the identified alert with at least a target service level for said components.