17. In a client/server environment, a server system for providing focused context-sensitive user support, comprising: a query processing module for receiving a query from a remotely located client, the query indicating that an error event has occurred at the remotely located client; a support items database, for storing a plurality of support items; a support engine, coupled to the query processing module and to the support items database, for: extracting from the query an application context for the remotely located client; retrieving, from the support items database, a support item responsive to the query and relevant to the application context; receiving a first feedback item for evaluating the support item, wherein the first feedback item exists prior to the error event; transmitting, to the remotely located client, at least one selected from a group consisting of the support item and a link to the support item; and a feedback engine, for receiving, from the remotely located client, a second feedback item based on a user evaluation of the support item in resolving the error event, and updating the first feedback item based on the second feedback item.
21. The system of claim 17 , wherein the support engine is configured to operate as a spider application to update the support item database.