5. The system of claim 3 wherein: a) said one or more models comprises a statistical prediction model; b) said processor is further configured to execute instructions to make said at least one recommendation to replay the prompt or transfer the customer based on said statistical prediction model.
3. The system of claim 1 wherein said processor is further configured to execute instructions to make at least one recommendation regarding processing said customer interaction, wherein the recommendation is one of replay the prompt or transfer the customer to a live agent.