67. The method of claim 61 , further comprising causing generation of one or more hyperlinked soft function keys on a touch screen display of the computerized apparatus based at least in part on an attribute or aspect of the organization or entity.
61. The method of claim 60 , wherein the speech input is received via a microphone associated with the speech recognition apparatus, the microphone being mounted within the computerized apparatus proximate a capacitive touch-screen input and display device so that the user can speak into the microphone while viewing and having tactile interaction with the touch-screen input and display device.