13. The platform of claim 4 , said processor configured for: triggering social media threads directly from a chat exit survey.
14. The platform of claim 13 , said processor configured for: setting pre-filter criteria based upon configurable selection and prioritization of target topics and/or influencer scores; wherein key criteria are established specifically by an end user based on current business priorities and/or automatically by monitoring different social media threads combined with positive score levels; wherein said criteria comprise any of sessions, topics, and situations that match a key topic that a user wants to emphasize and/or specific feedback that is impactful; obtaining one or more chat transcripts; and performing real time text mining to find/alert positive outcomes with similar issues.