1. A computer-implemented method for providing an objective evaluation to a customer service representative regarding his performance during an interaction with a customer, the computer-implemented method comprising: receiving, via one or more processors, a digitized data stream corresponding to a spoken conversation between the customer and the customer service representative; converting, via the one or more processors, the data stream to a text stream; generating, via the one or more processors, a representative transcript that includes the words from the text stream that are spoken by the customer service representative; comparing, via the one or more processors, the representative transcript with a plurality of positive words and a plurality of negative words; and generating and displaying on a display, via the one or more processors, a first score that varies according to the occurrence of each word spoken by the customer service representative that matches one of the positive words and the occurrence of each word spoken by the customer service representative that matches one of the negative words to facilitate an objective evaluation of the customer interaction.
3. The computer-implemented method of claim 1 , further comprising, via the one or more processors: generating a plurality of voice prints, each voice print derived from one of a plurality of periods of time during the conversation, comparing each voice print with a voice print of the customer service representative to determine an identity of the voice print, indicating a first set of voice prints that are associated with the customer service representative and a second set of voice prints that are associated with the customer, and matching the first set of voice prints with words from the text stream that are spoken by the customer service representative.