9. The device of claim 1 , further comprising: display program code or input program code that supports an input function to request at least one of the issue period selection and the question analysis result correction.
1. A social media issue processing device, comprising: a processor that executes program code stored on computer readable storage medium, the program code comprising: question analyzing program code that analyzes a question type related with a question input based on a question pattern dictionary which is stored in advance; social media analyzing program code that performs issue period recognition for the question, question type based analysis, question based summary creation, and question based reliability calculation; and report creating program code that creates a summary in accordance with at least one of correlation between the question type and the question based summary, correlation between the issue period and a question type based analysis result, and correlation between the reliability and the question based summary.