11. Apparatus for selecting a language for use by a plurality of agents of an automatic call distributor, such apparatus comprising: means for storing an indication of the selected language in a memory of the automatic call distributor; means for downloading the indication to each agent station of each agent of the plurality of agents; and means for programming the agent stations to use the selected language based upon the downloaded indication of the selected language.
14. The apparatus for selecting a language as in claim 11 wherein the means for programming the agent stations further comprises means for accessing a message display utility which displays messages from the automatic call distributor and using the indication as a pointer to a memory address.