14. A non-transitory, computer-readable medium storing instructions for performing, when executed by a processor, operations comprising: receiving call information associated with each of a plurality of telephone conversations between at least one customer and at least one vendor, the call information including at least an audio recording; receiving improvement data associated with one or more errors in identifying words from audio recordings; identifying one or more keywords based at least on the improvement data; indexing the call information associated with each telephone conversation based on the one or more keywords into a first index associated with the customer and a second index associated with the vendor; and determining search results from the first and second indexes responsive to a search query.
20. The non-transitory, computer-readable medium of claim 14 , further storing instructions that, when executed by the processor, perform operations comprising: receiving the call information in a proprietary format; converting the call information into an open format; and storing the converted call information into a database for indexing.