8. The method of claim 2 , wherein the step of creating the workflow template further comprises the step of defining a push view or a pull view for the workflow item.
9. The method of claim 8 , wherein the step of defining the push view or the pull view for the workflow item comprises: responsive to the workflow item being a push view item, selecting an automatic workgroup for placement of the workflow item; and responsive to defining the pull view for workflow item, selecting a dynamic display “picklist” view for the workflow item wherein the workflow item is presented in a list to a workforce for selection.