8. A system for classifying speech contained in telephone calls, the system comprising: a computer system comprising a central processing unit, an input device, at least one random access memory for storing data indicative of speech signals, and an output device; logic for receiving and analyzing speech signals of telephone callers; logic for dividing the speech signals of the telephone callers; logic for extracting at least one feature from the speech signals of the telephone callers; logic for calculating statistics of the speech of the telephone callers; logic for at least one neural network for classifying the speech of the telephone callers as belonging to at least one of a finite number of emotional states; and logic for storing the speech signals and the emotional states in a storage medium, in a manner to allow later retrieval of the stored speech signals and emotional states; logic for outputting an indication of the at least one emotional state of the telephone callers; wherein the logic for at least one neural network comprises at least one three-layer neural network; and further comprising logic for routing a call containing said speech signals to at least one predetermined location according to the at least one classified emotional state.
11. The system of claim 8 , wherein the logic routes the calls containing the speech signals to at least one location selected from the group consisting of a voice-mail center, a call center, an e-mail destination, a customer service center, a manager, and emergency response personnel.