1. An interactive training method based on a simulated customer interaction, the method comprising: providing a predetermined customer portion of a dialog segment from the simulated customer interaction to a trainee via a graphical user interface, the dialog segment comprising the customer portion and at least one predetermined keyword associated with the customer portion; receiving a response to the customer portion from the trainee via the graphical user interface; and determining whether the response includes the at least one keyword.
3. The interactive training method according to claim 1 , in which providing the predetermined customer portion comprises playing at least a portion of an audio file at the graphical user interface.