13. The computer-readable storage medium of claim 11 , wherein the first display page includes a first user-selectable command to display portions of the keyword search results and FAQ results that are in the first category but are not displayed in the first display page.
11. A computer-readable storage medium, comprising operational instructions, that when executed by a processor, cause the processor to: display a user interface having a single input field to receive a search query; perform a keyword search via a keyword search engine based on the search query to generate keyword search results; perform a natural language search of a frequently-asked question (FAQ) database based on the search query to generate FAQ search results; display a first display page that combines the keyword search results and the FAQ search results, wherein the first display page categorizes the keyword search results and the FAQ search results into a plurality of categories including a first category and a second category, wherein the first display page displays at least one of the keyword search results and at least one of the FAQ search results for the first category and for the second category, wherein the first display page displays the first category and the second category in a particular order, and wherein the particular order is based on the keyword search results and the FAQ search results for the first category and for the second category and based on a correlation between the search query, the keyword search results, and the FAQ search results for the first category and for the second category; and output for display at a computer display device a second display page that expands the keyword search results and the FAQ search results that are displayed in the first display page, wherein the expanded keyword search results include a plurality of lines of text for at least one keyword search result.