9. The method of claim 1 , further comprising applying data append services to at least one of a caller ID associated with the first call and at least one phone number recognized during transcription of the first call.
1. A method, comprising: receiving, by a processor, a first call from a consumer to a client; transcribing, by the processor, voice data of the consumer of the first call into first transcribed text of the first call; extracting, by the processor, first identification data of the consumer from the first transcribed text of the first call; determining, by the processor, whether the first identification data of the consumer matches second identification data of the consumer extracted from second transcribed text of a second call of the consumer; when the first identification data does not match the second identification data, linking, by the processor, the first identification data and the first transcribed text of the first call with a new consumer entity and transmitting, by the processor, an inbox over a network for display to the client, the inbox comprising data associated with the new consumer entity comprising an identifier of the new consumer entity and a first partial transcription of the first call; and when the first identification matches the second identification data, linking, by the processor, the first identification data and the first transcribed text of the first call with an existing consumer entity corresponding to the second call of the consumer, aggregating, by the processor, the first identification data and the first transcribed text of the first call with the second identification data and the second transcribed text of the second call of the consumer, and transmitting, by the processor, an inbox over a network for display to the client, the inbox comprising an identifier of the existing consumer entity, the partial transcription of the first call, and a second partial transcription of the second call extracting a pattern from the first transcribed text of the first call and transmitting the pattern to the client; and associating a tag with the first transcribed text of the first call, wherein the tag is indicating a type of a call.