12. The non-transitory computer-readable storage medium according to claim 11 , wherein the computer process of identifying the best match input clause to the input clause further comprises comparing the previously received clause to the input clause on a word-level, the word-level comparison identifying a best match between words from the input clause and words from the previously received clause, or comparing the previously received clause to the input clause on a phrase-level, the phrase-level comparison identifying a best match between a series of contiguous words from the input clause and a series of contiguous words from the previously received clause.
11. The non-transitory computer-readable storage medium according to claim 9 , the computer process further comprising identifying a best match input clause to the input clause from a plurality of previously received clauses, the generated output response message being derived from the previously generated response clause that corresponds to the best match input clause.