17. The of claim 16 , wherein the plurality of first labels are associated with the at least one task of determining a status of an issue.
18. The system of claim 17 , wherein the plurality of second labels comprises at least one of a ‘Complaint’, ‘Apology’, ‘Answer’, ‘Receipt’, ‘Compliment’, ‘Response to positivity’, ‘Request’, ‘Greeting’, ‘Thank’, ‘Announcement’, ‘Solved’, and ‘Other’.