26. The computer-implemented method of claim 20 , the mobile communication device further comprising a biometric sensor that is in communication with the video/voice processor, further comprising: receiving, by the video/voice processor, data of the biometric sensor of the mobile communication device; determining, by the video/voice processor, a third response based at least in part upon the biometric data satisfying pre-determined criteria; and presenting, by the tax return preparation application, the determined third response to the user.
27. The computer-implemented method of claim 26 , the biometric sensor data indicating a pulse rate of the user of the mobile communication device, wherein the pulse rate is detected while the user is holding the mobile communication device and engaged in the electronic dialogue.