1. A method of handling user support requests using a support management interface display, comprising: (a) storing a database containing a plurality of questions and a corresponding plurality of answers; (b) receiving a user support request from a user; (c) displaying on a ticket handling screen of the support management interface a list of questions retrieved from the database; (d) receiving a selection of one of the displayed questions from a support staff; (e) generating a response to the user request based on an answer stored in the database corresponding to the selected question; (f) communicating the response to the user; (g) displaying on the ticket handling screen a first input means for entering a first database maintenance request; (h) in response to receiving the first database maintenance request, displaying a database maintenance screen of the support management interface, the database maintenance screen including a first area displaying the question selected in step (d) and a second area displaying the corresponding answer, the second area permitting the displayed answer to be edited; and (i) storing the edited answer in the database as the answer corresponding to the question.
6. The method of claim 1 , wherein in step (b), the user support request includes a user-inputted question and one or more levels of support categories selected by the user; wherein the method further comprises: (j) storing statistical information associating the question selected by the support staff in step (d) with the one or more levels of support categories selected by the user in the user support request in step (b); and (k) associating a question in the database with one or more levels of support categories based on the stored statistical information.