16. The method of claim 13 , further comprising: forwarding information responsive to the result and an identified agent to a performance manager.
13. A method for enhancing an audio player, comprising: integrating a speech analysis engine with the audio player; verbally communicating a first search criterion to the speech analysis engine; using the speech analysis engine to identify a recorded communication session in response to the first search criterion by processing a select communication session with the speech analysis engine to generate a result, wherein the speech analysis engine uses a language model specific to a speaker when an identity of the speaker is known; using the speech analysis engine to cache a representation of the result, wherein the representation of the result comprises an indication of a match of the first search criterion in the select communication session and an indication of a certainty that the match is an actual match of the first search criterion; and translating the result into a visual representation.