9. The non-transitory computer-readable medium of claim 8 having further instructions stored thereon that when executed by the computing system, cause the computing system to perform the additionally steps comprising; before performing the blind diarization, transcribing the digital audio file with an automated transcription to produce a text file; identifying homogeneous speech segments in the text file; and segmenting the digital audio file into homogeneous audio segments that correspond to the identified homogeneous speech segments; wherein clustering the entropy segments into the first speaker audio file and the second speaker audio file comprises clustering the entropy segments and the homogeneous audio segments.
8. A non-transitory computer-readable medium having stored thereon a sequence of instructions that when executed by a computing system causes, the computing system to perform the steps comprising: obtaining a digital audio file; splitting the digital audio file into a plurality of frames; segmenting the digital audio file into entropy segments based upon an entropy of each frame; performing a blind diarization to identify a first speaker audio file and a second speaker audio file by clustering the entropy segments into the first speaker audio file and the second speaker audio file, wherein the first speaker audio file only contains audio attributed to the first speaker and the second speaker audio file only contains audio attributed to the second speaker; and identifying one of the first speaker audio file and second speaker audio file as an agent audio file and another of the first speaker audio file and the second speaker audio file as a customer audio file; and transcribing the agent audio file and the customer audio file to produce a diarized transcript.