7. A system according to claim 1 , further comprising: an initial script module to execute an initial script and to request information from the caller based on the initial script; an information receipt module to receive the requested information from the caller; and a form populating module to populate a form with the requested information.
1. A computer-implemented system for processing calls in a call center, comprising: an incoming call module to receive within a call center, a call comprising an inquiry from a caller; a call distributor to assign the call to a human agent; an automated voice response system to execute a script in response to the inquiry, wherein the script is selected by the human agent; a sliding control to alter a flow of the script that varies a level of participation by the automated voice response system and the human agent by receiving input from the human agent; and a response module to provide the altered script and input from the human agent as a response to the caller inquiry.