17. A system comprising: a network interface configured to receive a communication from a source, wherein the communication is associated with an account, and wherein the account is associated with the source; a processor; and a memory that includes instructions that are executable by the processor to perform operations including: determining a time period that a voice message box is associated with a particular status, wherein the voice message box is associated with the account, and wherein the particular status is associated with an available capacity of the voice message box; and routing the communication based on a comparison of the time period to a threshold time period.
18. The system of claim 17 , wherein the memory includes an action-object routing module executable by the processor to determine a routing destination based on speech received during the communication.