17. The storage medium according to claim 14 , wherein the stored new customized rule is associated with an override indicator such that an originator of a communication can enter the override indication to override the stored new customized rule.
14. A non-transitory computer-readable storage medium that stores a set of executable instructions for implementing customized rules for controlling customer communications, the set of executable instructions, when executed by a processor of a computer, causing the computer to perform acts including: processing a request received from a remote source to customize a rule for controlling customer communications; providing an entry menu for customizing rules for controlling customer communications based upon receipt of the request to customize a rule for controlling customer communications, the entry menu including a selectable option to modify an existing customized rule for controlling customer communications and a selectable option to create a new customized rule for controlling customer communications; processing a request received via the entry menu to create a new customized rule for controlling customer communications; providing, based upon receipt of the request to create a new customized rule for controlling customer communications, an initial selection criteria menu to create the new customized rule for controlling customer communications, the initial selection criteria menu indicating whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria; processing a response received via the initial selection criteria menu indicating whether the new customized rule will be built using a preexisting template or starting from initial blank rule criteria; determining from the response received via the initial selection criteria menu whether the new customized rule will be built using a preexisting template; when the new customized rule will be built using a preexisting template, providing a list of preexisting templates for creating new customized rules for controlling customer communications, processing a received selection of a preexisting template from the list of preexisting templates, providing the selected preexisting template, accepting input to populate the selected preexisting template, and storing a new customized rule based on the selected preexisting template and including any accepted input; when the new customized rule will be built without using a preexisting template, providing initial blank rule criteria for a new customized rule for controlling customer communications, processing a received selection of initial criteria from the initial blank rule criteria, providing a list of rule conditions for the selected initial criteria for the new customized rule, processing a received selection of rule conditions for the selected initial criteria for the new customized rule, and creating and storing a new customized rule based on the selected initial criteria and the selected rule conditions; providing a display describing the new customized rule; processing communications in accordance with the stored new customized rule, wherein the stored new customized rule is implemented at an internal network node of a communications service provider in accordance with requests and selections received from customers using customer equipment, and wherein the stored new customized rule further includes a selected disposition for when the selected initial criteria and selected rule conditions are met.