4. The interface of claim 1 , wherein the call center is a nationwide call center for processing calls from locations and/or organizations across the country.
1. An interface for a call system, the interface comprising: a telephony engine configured to: receive a voice call from the call system, the voice call including a spoken request; automatically answer the voice call: if answering the voice call would not increase the number of concurrently answered voice calls to more than a pre-determined maximum number of concurrently answered voice calls, and only if the voice call is not answered after a pre-determined number of rings; transfer the voice call to a pre-determined call center if answering the voice call would increase the maximum number of concurrently answered voice calls to more than the pre-determined maximum number of concurrently answered voice calls; a voice recognition engine coupled with the telephony engine for analyzing the voice call and generating text data representative of at least a portion of the request, the call system being configured to: transmit the text data to a mobile device of a nurse or caregiver for responding to the patient request if converting the at least a portion of the patient request into text data is successful, and transmit the patient request to the mobile device of the nurse or caregiver in the form of a recording of the voice call if converting the at least a portion of the patient request into text data is unsuccessful; and an analytics and reporting engine configured to analyze a success rate of voice-to-text conversion performed by the voice recognition engine and report results of the analysis.