20. The system of claim 16 wherein the means for developing a query context comprises: means for parsing the query for keywords; and means for identifying the user.
16. A system for providing assistance, comprising: means for receiving a query from a user via a first mode of interaction; means for developing a query context using information related to the query and identity information related to the user; means for searching first data for first results, wherein the searching is limited by the query context; and means for providing first results to the user via a second mode of interaction that is different than the first mode of interaction; wherein the identity information related to the user is obtained using the first mode of interaction via which the query is received; wherein the first mode of interaction is one of an Interactive Voice Recognition (“IVR”) delivery system configured to receive a voice inquiry, an internet services system configured to receive an Internet query, and a text messaging system configured to receive a text message query; and wherein the second mode of interaction is another of the IVR delivery system, the internet services system, and the text messaging system, so that: if the first mode of interaction is the IVR system and thus the identity information related to the user is obtained using the IVR system and the query is received via the IVR system, then the second mode of interaction is either the internet services system or the text messaging system and thus the first results are provided to the user via either the internet services system or the text messaging system; if the first mode of interaction is the internet services system and thus the identity information related to the user is obtained using the internet services system and the query is received via the internet services system, then the second mode of interaction is either the text messaging system or the IVR system and thus the first results are provided to the user via either the text messaging system or the IVR system; and if the first mode of interaction is the text messaging system and thus the identity information related to the user is obtained using the text messaging system and the query is received via the text messaging system, then the second mode of interaction is either the IVR system or the internet services system and thus the first results are provided to the user via either the IVR system or the internet services system.