1. A method comprising: receiving an audio message from a first user; generating a text-based representation of the audio message; generating one or more identification tags using the text-based representation of the audio message, wherein at least one of the one or more identification tags includes a subject of the audio message; and presenting at least one of the text-based representation of the audio message or the one or more identification tags to a second user using a graphical user interface.
12. The method of claim 1 , wherein the one or more identification tags includes a priority status tag, and wherein generating the one or more identification tags comprises automatically assigning the priority status tag based on information in the text-based representation of the audio message.