12. A method according to claim 11 , further comprising: assigning a caller identification number to the call; further assigning the caller identification number to each of the text messages; and matching the text messages to the call via the caller identification numbers upon arrival into the call center.
11. A method for processing multi-modal communications, comprising: receiving a call via a telephone into a call center, wherein the call comprises an inquiry of incoming speech utterances from a caller; assigning the call to an agent within the call center; generating transcribed text by performing automatic speech recognition on the incoming speech utterances; displaying the transcribed text to the agent via a display; separately receiving into the call center during the call, text messages from the caller via the telephone; identifying the text messages as originating from the caller of the call; and displaying the text messages to the agent.