12. The method of claim 1 , wherein a caller's stored language preference is entered into the electronic database by a caller using a computer.
1. A method for processing a call, the method comprising: receiving a call from a caller over a communication network; determining a telephone number of the caller; accessing an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database; routing the call to a predetermined destination based on the stored language preference of the caller in the electronic database; and routing the call to a default destination when the electronic database does not include a stored language preference of the caller.