24. The medium of claim 17 , wherein execution of the instructions further causes the processing device to provide the user with access to only a subset of files within the IVR system in response to validation of the identification information, the subset being less than all of the files within the IVR system.
17. A non-transitory computer readable medium storing instructions executable by a processing device, wherein execution of the instructions provides an adjustable interactive voice response (IVR) system, the instructions when executed causing a processing device to: receive, over a network from a user, identification information relating to the user; provide the user with access to files within the IVR system in response to validation of the identification information; receive from the user a search term corresponding to a verbal phrase recognizable in the IVR system, the received search term provided by the user via a displayed graphical user interface provided on an electronic device accessed by the user; transmit to the electronic device at least one of a listing of audio files and options files corresponding to the verbal phrase recognizable in the IVR system, the at least one of a listing of audio files and options files displayed on the graphical user interface; receive from the user a new verbal phrase to be recognized in the IVR system; and modify a system flow including at least one of the audio files or options files to correspond to the new verbal phrase.