12. The method of claim 1 , further comprising reviewing at least one determination of whether the at least one agent has adequately followed the at least one script.
1. A method for evaluating compliance of at least one agent reading at least one script to at least one client, the method comprising at least the following: conducting at least one voice interaction between the at least one agent and the at least one client, wherein the at least one agent follows the at least one script; determining, by a processor, whether the at least one agent has adequately followed the at least one script based on a confidence-level threshold relating to an automatic speech recognition component's ability to analyze the at least one voice interaction; and dispositioning at least one interaction, wherein the at least one agent reads the at least one script to the at least one client, based at least in part on a comparison of data representing an actual duration of the at least one interaction to data representing an expected duration parameter associated with the at least one interaction.