6. The system of claim 5 , wherein the at least one computing device is further configured to at least structure the plurality of text blocks for maintaining a relationship among the plurality of text blocks.
5. A system comprising: a data store; and at least one computing device in communication with the data store, the at least one computing device configured to at least: retrieve a plurality of text blocks from a network site, wherein each text block of the plurality of text blocks corresponds to a respective user of a plurality of users; employ a text classifier for generating a binary result for each text block of the plurality of text blocks, wherein the text classifier is configured to be trained by feedback and the binary result indicates whether a content of the text block expresses an actionable user concern capable of being addressed by a customer service agent; and associate, with a queue, a representation of each text block of the plurality of text blocks having content that expresses the actionable user concern as indicated by the binary result for the text block.