18. The computer-implemented method of claim 17 , further comprising training the speech recognition process to better understand voice commands, the training including manual training of the speech recognition process in response to a given confidence level meeting a predetermined threshold.
17. The computer-implemented method of claim 16 further comprising: wherein in response to routing the voice command for manual transcription, displaying historical data associated with a user that corresponds to the voice command; and in response to receiving input from manual processing, displaying a prompt to manually update a speech recognition grammar file associated with the user.