6. The method of claim 1 , further comprising storing an association of events with the ranked results in a knowledge database.
1. A method of determining reliability of electronic documents associated with an event occurring in connection with a computing device, comprising, with a processor: with a composer module executed by the processor: obtaining text within an event message, the event message being generated as a result of change in state of a process within the computing device; composing a number of search queries using the text within the event message as input in the search queries; searching for a number of electronic documents via a network, said searching performed based on the composed search queries; and ranking the electronic documents identified by said searching based upon an indication of reliability in addressing the event associated with the event message, in which ranking the electronic documents comprises applying a content source ranking criteria, in which applying a content source ranking criteria to the electronic documents identified by the searching comprises: collecting a number of top search results; and extracting a number of domains from a number of electronic documents within the search results.