8. A system for building a frequently-asked questions (FAQ) portal, the system comprising: an electronic device including at least one processor, the at least one processor configured to implement: a labeling module configured to create cluster labels, the cluster labels including predefined universal semantic labels and application-specific labels; a label application module configured to apply the cluster labels to clusters of queries within an FAQ application; and an adjustment module configured to adjust the application-specific labels to support combined and newly created clusters of queries based on application-specific queries within the FAQ application on an ongoing basis and reapplying the universal semantic labels and the adjusted application-specific labels to the combined and newly created clusters of queries to enable automated clustering of queries and association with applicable answers to improve response time by the electronic device for providing a user with an answer to a query.
11. The system of claim 8 , further comprising a mapping module configured to create one-to-many mappings from the universal semantic labels to the application-specific labels, the one-to-many mappings applying to clusters of queries for which the FAQ application is configured to issue at least one of multiple answers.