11. A method according for processing and actionizing patient experience data, the method comprising: receiving at a server a plurality of communications, each of the plurality of communications comprises comment data collected from publicly available data of an Internet web site or from one or more surveys, wherein the comment data comprises structured or unstructured patient experience data; transforming the comment data of each of the plurality of communications to structured patient experience data; storing the comment data of each of the plurality of communications at a relational database in a response table that includes one or more records, wherein each record corresponds to the comment data from a communication, and wherein each record comprises the corresponding comment data and a timestamp; parsing the comment data for individual phrases to generate a plurality of phrases; selecting one or more phrases from the plurality of phrases based on a predetermined parameter; predicting at a NLP engine one or more annotations for the one or more phrases based upon a machine learning score wherein the one or more annotations comprise a sentiment, a theme, or any named entity of the one or more phrases; determining whether the machine learning score is less than a predetermined threshold score; predicting the one or more annotations for the one or more phrases based upon a reference score in response to determining that the machine learning score is less than the predetermined threshold score; storing the one or more annotations at the relational database in an annotation table that includes one or more records in response to predicting the one or more annotations, wherein each record corresponds to an annotation, and wherein each record includes the sentiment, the named entity, a primary tag indicative of a subject matter, or a secondary tag indicative of the theme; and generating at the server a dashboard web page for a user that includes the one or more annotations in response to predicting the one or more annotations.
18. The method according to claim 11 wherein predicting the sentiment of the phrase comprises predicting if the phrase is positive, negative or neutral.