17. The system of claim 16 , wherein the blind diarization module filters the audio data to remove non-speech segments, identifies long speech segments in the homogeneous speech segments, and splits the long speech segments based upon contextual information from the identified homogenous speech segments.
18. The system of claim 17 , wherein the blind diarization module identifies the one of the first and second speaker audio files as the agent audio file and the other of the first and second speaker audio files as the customer audio file by at least clustering the entropy segments and the homogeneous audio segments.