30. The system of claim 25 , wherein the linguistic-based psychological behavioral model comprises a six-tier configuration of six basic personality types.
25. A system configured to generate a customer satisfaction score based on behavioral assessment data across one or more recorded communications, which comprises: a non-transitory computer readable medium operably coupled to one or more processors, the non-transitory computer readable medium comprising a plurality of instructions stored therein that are accessible to, and executable by, the one or more processors, wherein the plurality of instructions comprises: instructions that, when executed, analyze one or more communications between a customer and an agent, wherein the analysis comprises instructions that, when executed, apply a linguistic-based psychological behavioral model to each communication to determine a personality type of the customer by analyzing behavioral characteristics of the customer based on the one or more communications; instructions that, when executed, select at least one filter criterion which comprises a customer, an agent, a team, or a call type; instructions that, when executed, calculate a customer satisfaction score using the at least one selected filter criterion across a selected time interval and based on the one or more communications; and instructions that, when executed, display a report including the calculated customer satisfaction score to a user that matches the at least one selected filter criterion for the selected time interval.