4. The method of claim 1 , further comprising: said chat agent checking information related to the customer, said information comprising any of the customer's journey, the customer's communication history, the customer's interests, and other information associated with the customer.
5. The method of claim 4 , wherein the customer's journey comprises any of: identity of chat agents, either a voice or a text chat agent, who interacted with the customer before the customer visited a specific chat agent; a path taken by the customer to reach a chat agent; the customer's Web-log journey; and other customer information.