17. A non-transitory computer-readable medium, comprising computer-executable instructions, for causing one or more processors executing the computer-executable instructions to: store, in a memory, customer tags originating on an external social platform and employee tags originating on an internal social platform, wherein the customer tags and employee tags include an indication of the origin as from the internal social platform or the external social platform; provide, to a user device, keyword suggestions for new content to be published on the internal social platform, wherein the keyword suggestions include selections from both the customer tags and the employee tags; receive employee metadata for content published on the internal social platform, wherein the employee metadata includes tags selected from the keyword suggestions; associate the tags in the employee metadata as customer-originated tags or employee-originated tags based on the stored customer tags and employee tags; and perform data correlation to determine a level of employee focus on customer issues based on relationships between use of the customer-originated tags and use of the employee-originated tags in the employee metadata, wherein instructions to perform data correlation further include instructions to: determine a level of adoption of the customer tags in the employee metadata for content published on the internal social platform, or determine a level of penetration of the customer tags in the employee metadata for content published on the internal social platform.
18. The computer readable medium of claim 17 , further comprising computer-executable instructions, for causing one or more processors executing the computer-executable instructions to: present the keyword suggestions to a user without indication of origin.