5. The method of claim 1 , wherein the second default destination is a call center that determines the language of the caller and responds to the caller in the language of the caller.
1. A method for processing a call, the method comprising: receiving a call from a caller over a communication network; determining a telephone number of the caller; determining if the telephone number of the caller is a telephone number assigned to a specific individual; accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual, the specific individual's stored language preference being associated with the caller's telephone number in the electronic database; prompting the caller to select a language preference when the telephone number of the caller is determined to be assigned to a specific individual and the specific individual does not have a stored language preference, and storing the language preference selected by the caller based on the prompting in the electronic database; routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database when the telephone number of the caller is determined to be assigned to the specific individual; routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.