17. A non-transitory computer readable medium having stored therein instructions that, upon execution, cause one or more computer processors to: receive, by one or more computer processors via a communications network, data indicative of an insurance claim; identify, by the one or more computer processors, one or more terms and phrases within the data indicative of the insurance claim; compare, by the one or more computer processors, the identified one or more terms and phrases of the data indicative of the insurance claim to an index of synonym groups stored within a database, wherein each synonym group is associated with a concept and each synonym group comprises one or more terms or phrases that are associated with the concept; identify, by the one or more computer processors, one or more concepts associated with the insurance claim based on said comparison; generate, by the one or more computer processors, a score associated with the insurance claim based on said comparison and said identified one or more concepts; and compare said score with a threshold to determine whether performance of one or more additional tasks relating to the insurance claim is required.
20. The non-transitory computer readable medium of claim 17 , wherein the one or more additional tasks comprise generating reports including the generated score and routing the insurance claim to one or more of a litigation department, a collection specialist, a subrogation specialist, and a case manager.