13. A computer-implemented method for generating a common data repository, the method comprising: retrieving a plurality of documents that include transcripts from customer service calls from a plurality of data sources; analyzing the plurality of retrieved documents to identify a plurality of topics including at least a first topic and a second topic wherein the first topic and the second topic relate to customer service issues; based on the plurality of topics, classifying the plurality of documents into one of a first set or a second set, the first set associated with the first topic, the second set associated with the second topic; identifying via inter-set comparisons, one or more correlations between a first document classified into the first set and another document classified into the second set; based on the one or more correlations, generating a taxonomy tree; converting at least the first topic and the second topic of the plurality of topics into a structured knowledge article having a predetermined format of patterns based on the generated taxonomy tree; and generating one or more tools including an interaction script associated with at least the first topic of the plurality of topics based on identification of one or more of the patterns from at least the first document and the second document.
16. The computer-implemented method of claim 13 , further comprising: extracting text from one or more documents of the plurality of documents; and formatting the extracted text.