21. A method of data-mining a monitored telephone conversation, the method comprising: transcribing a monitored telephone conversation; extracting a plurality of characteristics of the monitored telephone conversation; associating the extracted plurality of characteristics of the monitored telephone conversation with a transcript of the monitored telephone conversation; analyzing the transcript of the monitored telephone conversation to detect one or more events within the monitored telephone conversation on a computing device following the transcription of the monitored telephone conversation; determining a topic of the monitored telephone conversation based upon querying a topic database with one or more extracted phrases from the transcript, wherein the topic database includes a slang term associated with both a major topic and a minor topic; associating metadata information indicative of the detected one or more events with the transcript of the monitored telephone conversation on a computing device; and storing at least the transcript of the monitored telephone conversation and the characteristics and metadata information associated therewith in a multimedia data warehouse as a data record for the monitored telephone conversation.
22. The method according to claim 21 , further comprising: atomizing the data record for the monitored telephone conversation with respect to a plurality of data records stored within the multimedia data warehouse; and creating one or more logical links between the data record for the monitored telephone conversation and one or more of the plurality of data records stored within the multimedia data warehouse.