20. The method of claim 19 , wherein the feedback collection software provides the viewable element in response to a user indicating a desire to provide page-specific feedback regarding a particular accessed web page while the particular accessed web page is viewable within a browser window.
19. A computer-implemented method for generating an electronically generated business intelligence report, comprising: generating by a computer system a plurality of category indicators each identifying one predefined business-related category of a plurality of predefined business-related categories, wherein the plurality of predefined business-related categories comprises at least two predefined business-related categories selected from the group consisting of customer service, products, marketing, and sales; and generating by the computer system a plurality of quantitative indicators identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page, wherein: a quantitative value identified in the report for a particular predefined business-related category comprises a quantity of collected user comments assigned to a particular rating, the collected user comments being assigned to one of the plurality of available ratings based on a subjective assessment of each of the collected user comments; and the subjective assessment comprises a keyword association.