11. A program storage device readable by a computer, tangibly embodying a program of instructions executable by the computer to perform methods steps for using cultural awareness for customer service systems, the method steps comprising: receiving as input natural language dialog responses from an individual in response to system prompts; and processing the natural language dialog responses to automatically determine a culturally acquired behavioral tendency of the individual to be cooperative or uncooperative with automated customer service, wherein the natural language dialog responses are processed to detect linguistic features that are indicative of culturally acquired behaviors for individualism and collectivism; and providing automated customer service if the individual is determined to be individualistic.
18. The program storage device of claim 11 , wherein the instructions for processing the natural language dialog responses to automatically determine a culturally acquired behavioral tendency of the individual to be cooperative or uncooperative with automated customer service comprise instructions for processing the natural language dialog responses to determine a rhetorical style.