21. The system of claim 20 , wherein the one or more processors are further configured to: compare the calculated parameter value for each of the two or more tasks to a pre-defined parameter value stored at the database, the pre-defined parameter value being calculated based on an evaluation of a test dataset, wherein the test dataset includes a pre-defined set of sentences stored at the database that each include at least one word.
22. The system of claim 21 , wherein the conversation exchanged between multiple users of a platform occurs between a customer care agent and one or more a plurality of customers of a platform, wherein the conversation includes a plurality of sentences exchanged between the customer care agent and one or more customers using a social media platform.