8. A call center system comprising: a call handler configured to process a call between a remote party and an agent, the call handler comprising a first processor configured to receive an event notification signifying detection of a first keyword spoken by the remote party, and present information in response to receiving the event notification on a computer screen used by the agent for commanding a pre-recorded response in a voice of the agent to be played to the remote party; and a speech analytics component comprising a second processor configured to analyze speech from the remote party to detect a presence of the first keyword, and provide the event notification to the call handler signifying detection of the first keyword spoken by the remote party.
14. The call center system of claim 8 , wherein the first processor is further configured to: receive a command from the agent to play the pre-recorded response to the remote party; and play the pre-recorded response to the remote party in response to receiving the command.