23. In a client/server environment, a method for providing focused context-sensitive user support, comprising: receiving, at a server, a query from a remotely located client, the query indicating that a user help invocation has occurred at the remotely located client; extracting from the query an application context for the remotely located client; retrieving a support item responsive to the query and relevant to the application context; receiving a first feedback item for evaluating the support item, wherein the first feedback item exists prior to the user help invocation; transmitting, to the remotely located client, at least one selected from a group consisting of the support item and a link to the support item; receiving, from the remotely located client, a second feedback item based on a user evaluation of the support item in providing user support; and updating the first feedback item based on the second feedback item.
26. The method of claim 23 , further comprising: transmitting, to the remotely located client, the first feedback item prior to receiving, from the remotely located client, the second feedback item; and evaluating, at the remotely located client, the support item based on the first feedback item.