1. A multi-language method for routing electronic correspondence to personnel or entity having a potential interest in the emotional content of at least one or more words or symbols within said electronic correspondence, said method comprising: receiving said electronic correspondence; analyzing said electronic correspondence to determine an emotional ranking for said correspondence including: determining from a plurality of languages a language used in said electronic correspondence, applying language specific tagging to each word of said electronic correspondence with their respective parts-of-speech for said language, applying language specific parsing of said electronic correspondence into noun phrases and verb phrases for said language based on the tagging of each word of said electronic correspondence, applying transformation rules to said parsed electronic correspondence to produce an emotional ranking for said electronic correspondence, wherein producing the emotional ranking for the electronic correspondence includes assigning to each phrase and one or more symbols in the electronic communication an emotion value, wherein the one or more symbols comprise punctuation strings of one or more characters which together with the phrases denote emotion, and wherein the emotional ranking comprises a time-scaled weighted average of the emotional values, and assigning a priority to the electronic correspondence based on the emotional ranking; and workflow routing said electronic correspondence to one of said personnel or entity more likely having said potential interest in the contents thereof for further action based on said emotional ranking and the assigned priority.
15. The method of claim 1 , wherein the electronic correspondence is from a customer to a customer service representative.