17. A method as recited in claim 16 further comprising utilizing said emotional ranking to prioritize said electronic correspondence.
16. A multi-language method in a computing environment for routing an electronic correspondence based on the level and type of information contained within the electronic correspondence, the method comprising: determining from a plurality of languages a language used in said electronic correspondence; applying language specific tagging to each word of said electronic correspondence; applying language specific parsing of said electronic correspondence based on said tagging to parse the electronic correspondence into a plurality of words and phrases; assigning one or more values to each of the words or phrases and one or more symbols in the electronic correspondence, wherein the one or more symbols each comprise a punctuation string of one or more characters which together with the phrases denote emotion; utilizing said one or more values to provide an emotional ranking and priority for said electronic correspondence, wherein the emotional ranking comprises a time-scaled weighted average of the emotional values; and workflow routing said electronic correspondence to personnel having an interest in taking action based on said correspondence as a result of said priority and emotional ranking of the contents thereof.