20. A method according to claim 11 , wherein the utterances obtained from the user are received during a live call with an agent.
11. A computer-implemented method for transcription error reduction, comprising: assigning a transcribed value to each utterance obtained from a user during a call and a confidence score for each transcribed value; applying an accuracy threshold to the confidence scores; incorporating the transcribed values that satisfy the accuracy threshold in a message; generating a grouping for at least one of the utterances associated with one such transcribed value that fails to satisfy the accuracy threshold, the grouping comprising the at least one utterance and related utterances from other calls; receiving from one or more human transcribers a further transcribed value for each utterance in a portion of the grouping; providing any remaining utterances in the grouping to the one or more human transcribers when the further transcribed values differ; and incorporating the further transcribed value for the at least one utterance in the message.