6. The method of claim 1 , wherein scanning the first set of documents also comprises, for each of the first set of documents, scanning an envelope associated with the document, and wherein the classifying comprises considering the envelope.
1. A computer-implemented method of processing incoming documents received by a financial institution, the method comprising: scanning a first set of documents into electronic form; receiving, by a computer system, a plurality of documents in electronic form, wherein the plurality of documents comprises the first set of documents and a second set of documents received by the financial institution in electronic form, and wherein the computer system comprises at least one processor and operatively associated memory; classifying, by the computer system, each of the plurality of documents into at least one of a plurality of document classifications; extracting, by the computer system, metadata from the plurality of documents; executing, by the computer system, a first workflow for processing documents classified in a first document classification selected from the plurality of document classifications, wherein the first document classification describes incoming client correspondence documents received by the financial institution from clients of the financial institution, and where executing the first workflow comprises, for each document classified in the first document classification: determining whether the document comprises an indication of a customer complaint; and conditioned on whether the document comprises an indication of a customer complaint, forwarding the document to personnel for processing the complaint; and executing, by the computer system, a second workflow for processing documents classified in a second document classification selected from the plurality of document classifications, wherein the second document classification includes returned mail documents, and wherein executing the workflow comprises, for each document classified in the second document classification: correlating the document with a client account; conditioned upon a date of the document being before a most recent address change associated with the client account indicating that the document should be resent to the current address associated with the client account; conditioned upon the document having been returned more than once, storing an indication that the client account associated with the document is undeliverable; conditioned upon the document not having been returned more than once, storing an indication that the client account associated with the document is potentially undeliverable.