7. The method of claim 1 , wherein the destination identifying information is input from the operator by any of a keyboard, a mouse, a pointing device, a touch-sensitive device, or other input device.
1. A method, comprising the steps of: receiving a speech signal from a caller; producing a speech recognition string based on the received speech signal; determining if there is destination information that matches the speech recognition string; wherein if there is destination information that matches the speech recognition string, the method proceeds with any of outputting the destination information to the caller, or connecting the caller to a destination that corresponds to the matching destination information; and wherein if no destination information matches the speech recognition string, the method proceeds with directing the caller to an operator to initiate an interaction, providing the operator with request information that comprises any of the received speech signal or a request by the caller for the destination during the interaction; recording destination identifying information input from the operator in response to the request information, and the method proceeds with any of outputting the recorded destination identifying information to the caller, or connecting the caller to the matched destination using the recorded destination identifying information.