17. The computing device of claim 16 , wherein the one or more repair attributes comprise one or more vehicular-repair attributes, and wherein the first repair attribute comprises a first vehicular-repair attribute of the one or more vehicular-repair attributes.
16. A computing device, comprising: a user interface; one or more processors; and a non-transitory computer-readable medium configured to store at least computer-readable instructions that, when executed by the one or more processors, cause the computing device to perform functions comprising: receiving, at the user interface, repair-related information associated with a repair order to repair a complaint about a vehicle, wherein the repair-related information comprises information about a first repair attribute of one or more repair attributes, and wherein the first repair attribute is associated with a first taxonomy of attributes; determining a first ontology related to the first repair attribute and a first template by at least: determining a first attribute group in the first taxonomy of attributes associated with the first repair attribute, and determining the first template based on the first repair attribute and the first attribute group, wherein the first ontology and/or the first taxonomy include one or more preferred terms that fit a canonical representation of terms; determining modified repair-related information using the user interface by at least: determining that the repair-related information comprises a non-preferred term using the first ontology and/or first taxonomy, providing one or more preferred-term selections using the user interface, wherein the one or more preferred-term selections are associated with the one or more preferred terms that fit the canonical representation of terms, receiving a particular preferred-term selection of the one or more preferred-term selections using the user interface, the particular preferred-term selection associated with a particular preferred term of the one or more preferred terms that fit the canonical representation of terms, utilizing the first template to modify at least a first portion of the repair-related information comprising the information about the first repair attribute to fit the canonical representation of terms by replacing the non-preferred term in the repair-related information with the particular preferred term, and displaying the modified repair-related information using the user interface; and generating an output related to the repair order, the output comprising the modified repair-related information.