3. The apparatus of claim 1 further comprising a broadcast means for providing a simulcast message to one or more subject matter experts.
1. Apparatus for providing information about a subject matter, including a knowledge base for automatically responding to a user message, the apparatus comprising: a logging means for receiving the user message when the knowledge base does not address the user message; a storage means for storing the logged user message; an output means for providing the logged user message to a subject matter expert; and a receiving means for receiving data input, for updating the knowledge base, from the subject matter expert, but not from other users of the system; said logged means comprises an identifier for the logged user message to associate additional future correspondence with said user related to the logged user message.