6. The method of handling contact requests as in claim 1 further comprising selecting the selected set of dissimilar automatic contact distributors at random and a contact broker receiving the contact from a public communication network.
1. A method of handling contact requests among a plurality of dissimilar automatic contact distributors comprising: providing a plurality of universal workflow scripts at a common location wherein universal workflow scripts comprise a set of call routing instructions for a particular type of contact; translating each of the plurality of universal workflow scripts into a respective native scripting language of each of the plurality of dissimilar automatic contact distributors to provide respective equivalent scripts of substantially equivalent functionality within each respective dissimilar automatic contact distributor; classifying a contact and processing the contact in accordance with a selected respective equivalent script selected based on the classification; tendering a contact request to a selected set of the plurality of dissimilar automatic contact distributors based upon processing the contact request in accordance with the selected equivalent script; selecting an automatic contact distributor of the selected set of the plurality of dissimilar automatic contact distributors to handle the contact based upon a response to the tendered contact request from at least some of the plurality of dissimilar automatic contact distributors; and transferring the contact to the selected automatic contact distributor.