18. The non-transitory computer-readable medium according to claim 17 , further comprising instructions for receiving an indication that the two or more parties desire to continue the conversation in an environment that is different from the environment in which the conversation has been established.
17. A non-transitory computer-readable medium storing computer instructions, which when executed, enables a computer system to provide a seamless conversation service between two or more interacting environments, the computer instructions comprising: facilitating commencement of a conversation between two or more parties occurring over a communication path in one of the two or more interacting environments; monitoring a user context associated with the conversation, wherein the monitoring of user context between the two or more parties comprises extracting user context data describing attributes that are relevant to behavioral needs of the two or more parties; identifying a change in the user context of the conversation between the two or more parties; and enabling a transfer of the conversation between the two or more interacting environments in response to the identified change in the user context, while maintaining a transparency of functionality of the communication path, wherein the enabling of the two or more parties to seamlessly continue the conversation comprises using a plurality of predetermined communication rules to decide whether to enable the conversation, wherein the plurality of predetermined communication rules comprise customer specified communication rules and provider specified communication rules.