2. The method of claim 1 , further comprising: storing the consolidated comment in the issue record.
1. A method comprising: creating, by a processor in response to instructions stored on a storage medium, an issue record in an issue tracking database, the issue record indicating an issue; creating, by the processor in response to users entering comments regarding the issue though interfaces representing the issue record, comment records associated with the issue record, wherein the comment records comprise two or more document types; storing the comments regarding the issue in the comment records; detecting an indication associated with the issue record, the indication based on receipt of a user input to close the issue record and preventing the creation of another comment record associated with the issue record; in response to detecting the indication, creating, by the processor in response to instructions stored on the storage medium, a consolidated comment that includes the comments stored in the comment records; and after the consolidated comment is created, deleting, by the processor in response to instructions stored on the storage medium, the comment records.