13. The method of claim 1 , wherein the predetermined input is a call from a particular device.
1. A method of detecting predetermined phrases to determine compliance quality, the method comprising: storing a plurality of predetermined phrases in association with a predetermined input; receiving an audible input, from communication devices of a caller and an agent, in a communication over a communications network; determining, by a processor of a computer facilitating the communication, a presence of the predetermined input based on the communication; determining, by the processor, whether a predetermined phrase of the plurality of predetermined phrases associated with the predetermined input is present in the audible input received; and determining, by the processor, a compliance rating of the agent, based on a presence of the predetermined phrase associated with the predetermined input in the communication, for evaluating the agent, wherein the determining whether a predetermined phrase of the plurality of predetermined phrases associated with the predetermined input is present in the audible input received comprises: selecting a phrase of the plurality of predetermined phrases associated with the predetermined input, comparing the predetermined phrase selected with the audible input received, and determining whether the predetermined phrase selected is present in the audible input received, wherein the audible input received is transcribed, and wherein the audible input received is transcribed in real-time.