10. The computer program product of claim 9 , further comprising: computer usable program code for creating an action item associated with the lesson learned, wherein the action item comprises at least a target date for completion, an owner assignment, and a manager of the owner assignment, and wherein the target date for completion, the owner assignment, and the manager of the owner assignment is received from a submitter; computer usable program code for sending the action item to an owner; computer usable program code for receiving an action resolution from the owner in response to sending the action item; computer usable program code for forwarding the action resolution to the submitter; computer usable program code for receiving the submitter response to the action resolution; and computer usable program code for changing the status of the action item accordingly.
11. The computer program product of claim 10 , wherein the owner accepts or rejects the action item as being assigned to the correct owner.