18. The system of claim 9 , the software further comprising: fourth program instructions programmed to, on condition that the text-based signal that indicates the potential frustration precondition is found at the performing-a-simple-check step, suspend the synchronous computer-mediated communication while the first text analytics analysis is performed on the text transcript.
9. A computer system for monitoring a synchronous computer-mediated communication in which a text transcript is generated by at least two chat participants including a first chat participant and a second chat participant, the computer system comprising: a processor set; and a software storage device; wherein: the processor set is structured, located, connected or programmed to run software stored on the software storage device; and the software comprises: first program instructions programmed to perform a simple check on the text transcript for existence of a potential frustration precondition, the simple check includes checking a set of at least one table for a list of text-based signals to identify in the text transcript a text-based signal on the list of text-based signals; second program instructions programmed to, on condition that a potential frustration precondition is found, perform a first text analytics analysis on the text transcript to determine whether potential frustration is evidenced by the text transcript; and third program instructions programmed to, responsive to potential frustration being evidenced by the text transcript, take a responsive action based at least in part upon a potential cause of the potential frustration determined by performing a second text analytics analysis on the text transcript; wherein: the responsive action is designed to alleviate an occurrence of potential frustration for the second chat participant; the set of at least one table includes a user-specific table that is customizable by the first chat participant to include participant-specific text-based signals corresponding to the second chat participant; and the user-specific table being customizable to indicate a participant-specific potential frustration precondition corresponding to the second chat participant during a chat session between the first chat participant and the second chat participant.