15. A computer program product tangibly embodied in a computer-readable storage device and comprising instructions that, when executed by a processor, perform a method for providing content, the method comprising: receiving user feedback items and corresponding support solutions; identifying, using clustering techniques, associations between the user feedback items and the corresponding support solutions; storing the identified associations as an items-solutions model that correlates the user feedback items with the corresponding support solutions; receiving a new user feedback item; automatically determining, using the items-solutions model, at least one support solution that corresponds to the new user feedback item; and providing the at least one support solution in response to the received new user feedback item.
16. The computer program product of claim 15 where storing the identified associations further comprises identifying groups of related user feedback items sharing a support solution.