10. The computer readable medium according to claim 8 , further comprising: a display code segment that displays a summary of performance of the trainee with respect to the simulated customer interaction.
8. A computer readable medium for storing a computer program for interactive training based on a simulated customer interaction, the computer readable medium comprising: a dialog code segment that provides a predetermined customer portion of a dialog segment from the simulated customer interaction to a trainee, the dialog segment comprising the customer portion and at least one predetermined keyword associated with the customer portion; a response code segment that receives a response to the customer portion from the trainee; and a determining code segment that determines whether the response includes the at least one keyword.