10. The method of claim 9 , wherein the request for assistance transmitted to the identified contact on behalf of the user submitting the search query identifies the user submitting the search query.
9. The method of claim 8 , wherein the brokered communication process comprises: transmitting the query results to the user submitting the search query, the query results identifying the identified contact anonymously; receiving a request from the user submitting the search query to contact the identified contact; in response to receiving the request, transmitting a request for assistance to the identified contact on behalf of the user submitting the search query; receiving a reply to the request from the identified contact indicating whether assistance will be offered to the user submitting the search query; and if assistance will be offered, transmitting the identity of the identified contact to the user submitting the search query.