13. A non-transitory computer-readable storage medium comprising instructions executable by a processor to perform operations including: parsing text of a call to determine an action; determining that the action is included in a first portion of a synonym table; replacing the action with a synonym for the action from the synonym table to form a modified action, wherein each action of the modified second set is associated with a corresponding probability value that represents a probability that the action corresponds to a voice command of a caller; pairing the modified action with an object from a set of objects based on the text to form an object-action pair, wherein the action of the object-action pair is selected to be paired with the object based on the probability value of the action; determining a destination from a routing table based on the object-action pair; and routing the call to the destination.
15. The computer-readable storage device of claim 13 , wherein the action corresponds to a word string of the text.