17. A computer system for automating alert decision-making in response to alert decision requests from a network event management system, comprising: means for receiving an alert decision request at a network operator console in response to a network event and sending from said operator console an alert decision request to an alert decision-maker to make an alert decision; a reference module associating the received alert decision request from the data center operator console to a generic conceptual data model of alert request and alert resolution and using a set of inference rules to construct a personalized model related to the computer network being monitored; using another set of inference rules from further inference modules to generate information identifying the received alert as an instance of said personalized model; using a further set of inference rules from said further inference modules to enrich the identified alert with at least contextual information relevant to an operator at said operator console, including at least identification of the components in said computer network that are impacted by the alert; and using an alert knowledge database to derive a set of actions to be taken to manage the alert.
18. The system of claim 17 including further inference modules for using a set of inference rules to enrich the identified alert with at least a target service level for said components and at least a list of resolution actions.