15. The method of claim 11 , wherein, after said anchor is built, said chat data is categorized into said team/department names using said filters.
23. The method of claim 15 , wherein a concordance words with the anchors is looked-up; wherein said concordance comprises any of direction (left window/right window/around window) and the window size; and wherein based on the direction, positive hits are generated by the anchor building process.