18. The computer-readable storage medium of claim 15 , wherein the operations further comprise, responsive to detecting the instruction, transmitting a communication.
15. A computer-readable storage medium that is not a transient signal, the computer-readable storage medium comprising executable instructions, which when executed by a processor, cause the processor to effectuate operations comprising: receiving a telephonic communication comprising speech; transcribing the telephonic communication to generate a transcript; detecting an instruction generated by a telephone within the telephonic communication; determining that the telephone is associated with an authorized user; and responsive to detecting the instruction and determining that the telephone is associated with the authorized user, supplementing the transcript with additional information.