27. The computer program product of claim 26 further comprising: providing a user interface allowing the ISV support representative to select a customer organization to access as a support user; and generating the SAML assertion upon selection of a uniform resource locator on the user interface by the ISV support representative.
26. The computer program product of claim 25 wherein the SAML assertion establishes the identity of the ISV support representative and the platform provider serves as an identity provider under a SAML protocol to authorize the ISV support representative as a support user.