8. The call router of claim 7 , wherein the processor when performing the function of selecting a rule from the identified rules, the processor performs additional functions, including functions to select the rule from among multiple rules defining destinations for different combinations of classes, the rule being selected based on a count corresponding to the sum of weights assigned to the classes defined in the rule.
7. The call router of claim 2 , wherein the processor is configured to perform additional functions, including functions to determine the destination based on a rule that defines a single destination based on one or more classes detected in the recognized text.