2. The method of claim 1 , wherein facilitating the discussion comprises: transmitting a first message to the support agent about the first page of the online financial document using the chat window; and receiving a second message, in response to the first message, from the support agent about the first page of the online financial document using the chat window.
3. The method of claim 2 , wherein the first message is transmitted in real time to the support agent and the second message is received in real time from the support agent.