7. An apparatus configured to process spoken words received from a user of a calling platform, the apparatus comprising: a call processing unit configured to call a user; a transmitter configured to transmit a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response; a receiver configured to receive a spoken call greeting from the user in response to the call prompt message, the spoken call greeting comprising at least one initial utterance; a memory configured to record the spoken call greeting and the at least one initial utterance; and a processor configured to perform an initial determination as to whether the at least one initial utterance of the spoken call greeting is indicative of a language preference via a first language preference characterization operation, assign an initial numerical confidence level value to the at least one initial utterance by retrieving and matching at least one pre-stored word or phrase to the at least one initial utterance, wherein the initial numerical confidence level is based on a relative strength of the at least one initial utterance being indicative of the language preference, and confirm the initial determination based on at least one additional utterance spoken after the at least one initial utterance by performing at least one additional language preference characterization operation to the at least one additional utterance spoken.
11. The apparatus of claim 7 , wherein the receiver is further configured to receive a subsequent spoken call response from the user after the spoken call greeting including the at least one additional utterance, and the processor is further configured to determine whether the spoken call response is indicative of a language preference based on content of the at least one additional utterance.