5. The method of claim 4 , wherein the agent does not command the call handler to play the response script to the remote party, and the method further comprises: processing speech from the agent by the speech analytics component to ascertain a presence of a second keyword spoken by the agent, wherein the second keyword comprises one from a group of “attorney,” “lawyer,” “law firm,” and “case number.”
4. The method of claim 1 , further comprising: presenting further information on the computer screen of the agent by the call handler, the further information associated with a preferred response to be provided by the agent after the remote party informs the agent of a bankruptcy filing by the remote party.