14. The computer-implemented method of claim 8 , further comprising: if the specificity score is below the threshold and users likely submit the search query with the intention of general searching, presenting the users with tools to help narrow down the search-result items.
8. The computer-implemented method of claim 7 , further comprising: comparing the specificity score to a threshold specificity score; determining that users likely submit the search query with the intention of specific searching if the specificity score is equal to or greater than the threshold specificity score; and determining that users likely submit the search query with the intention of general searching if the specificity score is less than the threshold specificity score.