12. A system for recording media for a contact center comprising: a first processor; a first memory, wherein the first memory has stored thereon instructions that, when executed by the first processor, cause the first processor to: receive media exchanged between first and second communication devices during a telephony call, the media being received by the recording system over a wide area network; bridge a media path between the first and second communication devices; and replicate media exchanged in the media path for storing the replicated media in the mass storage device; and a second processor coupled to the first processor; and a second memory, wherein the second memory has stored thereon instructions that, when executed by the second processor, cause the second processor to: capture metadata associated with the call; and store the captured metadata in association with the stored media, wherein a routing point coupled to the first processor over the wide area network is configured to receive a request for the telephony call from the first communication device and determine whether the telephony call is to be recorded, and in response to determining that the telephony call is to be recorded, the routing point is configured to establish a first call path between the routing point and the first processor, and in response to determining that the telephony call is not to be recorded, the routing point is configured to establish a second call path between the routing point and the second communication device without establishing the first call path.
14. The system of claim 12 , wherein the metadata includes information on a user of the first or second communication device.