14. One or more non-transitory computer-readable media having instructions for identifying and authenticating an individual that, when executed at a processor, cause a computing device to: receive audio that includes a name of the individual; obtain a current voice print that corresponds to the audio; convert the audio to text; extract the name of the individual from the text; query a voice print database with the name of the individual to obtain a set of stored voice prints associated with the name of the individual; determining that a total number of stored voice prints in the set of stored voice prints exceeds a predetermined size threshold; select at least one of the voice prints in the set of voice prints to exclude from comparison to the current voice print compare the current voice print to one or more of the stored voice prints in the set of voice prints, other than the at least one voice print selected for exclusion, to obtain one or more confidence scores; authenticate the individual when one of the confidence scores is greater than a predetermined upper threshold; and grant the individual access to one or more services provided by a banking system when the individual is authenticated.
15. The computer-readable media of claim 14 wherein: the current voice print is obtained from a voice print engine that receives the audio; a speech-to-text engine converts the audio to the text; and a voice print engine compares the current voice print to one or more of the stored voice prints.