1. A computer readable medium for controlling a computer and comprising a plurality of code segments for classifying a telephonic communication, the computer readable medium comprising: a code segment for receiving a telephonic communication, wherein the telephonic communication comprises at least one of voice data and event data; a code segment for receiving computer application data comprising data associated with at least one computer application in use during the telephonic communication; a code segment for analyzing the telephonic communication, the code segment: a code segment for translating the received voice data into a text format, the text format defining a plurality of components; a code segment for classifying at least one of the components of the text data and communication event data occurring during a time interval of the telephonic communication into one of a plurality of object types; and a code segment for comparing the computer application data during the time interval to the object type of the classified components.