1. An integrated contact center comprising: a content recorder configured to record content of a plurality of agent interactions; an analytics component configured to perform speech analysis on at least a portion of the agent interactions, and further configured to classify the analyzed interaction according to a plurality of pre-defined rules, and further configured to produce an evaluation based on the classification; and a quality monitor configured to determine a quality score for one of the interactions, based at least in part of the evaluation produced by the analytics component.