1. A system for notification of industrial alarm events, comprising: a memory that stores computer-executable components; a processor, operatively coupled to the memory, that executes the computer-executable components, the computer-executable components comprising: a device interface configured to receive, at a cloud platform, a data packet from a cloud agent device residing at an industrial facility, wherein the data packet comprises an alarm record identifying an alarm event associated with an industrial system; a harmonization component configured to append harmonization data to the alarm record, wherein the harmonization data comprises at least one of time zone information indicating a time zone in which the alarm event originated, technology information indicating a technology to which the alarm event relates, status information indicating a current service status of the alarm event, mode information indicating a mode of the alarm event, or filter key information indicating a field of the alarm record to be used as a filter key for the alarm record; a search component configured to identify one or more technical experts based on information included in the alarm record; and a user interface component configured to send, via the cloud platform, notification information to one or more client devices associated with the one or more technical experts in accordance with a communication preference defined for the one or more technical experts, the notification information requesting assistance in resolving the alarm event.