1. A method comprising: receiving, by at least one computing device, a defect record associated with a defect; predicting a recommended plain language phrase or word based on a user input from a user and how many times within a predetermined time period a plain language phrase or word has been previously selected in response to the user input being included in a plain language dictionary; predicting the recommended plain language phrase or word based on a synonym of the user input from the user and how many times within the predetermined time period the plain language phrase or word has been selected in response to the user input not being included in the plain language dictionary; providing the recommended plain language phrase or word to classify the defect record; receiving, by the at least one computing device, the recommended plain language phrase or word to describe a type of testing from the user; mapping, by the at least one computing device, the recommended plain language phrase or word to a taxonomy; and classifying, by the at least one computing device, how the defect was at least one of detected and resolved using the taxonomy.