1. An alert processing system comprising: a communication interface adapted to receive at least one alert description in a natural language transmitted by an associated device; a word exclusion module adapted to extract a set of words from the alert description related to a condition of the associated device; an alert categorization module adapted to categorize the alert description into to one of a predetermined set of alert categories of a categorization model based on the extracted set of words, and, a processor adapted to implement the modules.