1. A wireless device, comprising: a computer platform having a malfunction manager module operable to receive a tracking configuration identifying a predetermined malfunction event parameter and an operational data parameter both relating to operation of the wireless device; wherein the malfunction manager module is further operable to collect operational data at predetermined times, wherein the operational data is based on the operational data parameter; and wherein the malfunction manager module is further operable to collect malfunction event data when the predetermined malfunction event parameter is detected.