1. A method for processing a call comprising: receiving a speech input in connection with a call; transforming at least a segment of the speech input into a first textual format; generating a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level; selecting an entry of the first list having a higher corresponding confidence level; outputting a second textual format, generating a second list based, at least partially on consideration of the selected entry and the second textual format; and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.