1. A method for diagnosing the status of an electronic device comprising: acquiring, by a camera connected to a processor, first imagery of a first electronic device; retrieving, from a database, previously-acquired imagery of a plurality of electronic devices and their corresponding electronic device status; determining, by the processor, a plurality of difference vectors between the first imagery of the first electronic device and each set of imagery in the database corresponding to the plurality of electronic devices; selecting, by the processor, one or more records in the database based on the plurality of difference vectors; and displaying, on a screen display, a set of resolution instructions based on the electronic device statuses of the selected records.