1. A non-transitory computer-readable medium embodying a program executable in a computing device, the program comprising: code that receives a request to open a trouble ticket for a technical problem cited by a user; code that receives an indication of a permission granted for authorizing a trouble ticket representative to impersonate the user during pendency of the trouble ticket; code that receives an identification of the trouble ticket representative that is to impersonate the user during the pendency of the trouble ticket from a trouble ticket intermediate entity, wherein a granting of the permission by the user enables activation of an access policy authorizing the trouble ticket representative to impersonate the user, wherein the impersonation of the user by the trouble ticket representative is subject to at least access policy restrictions of the user; code that receives an electronic request from the trouble ticket representative to act as the user and to access user data of the user on behalf of the user; code that verifies whether the trouble ticket representative is authorized to impersonate the user; code that grants the electronic request to act as the user and to access the user data of the user commensurate with the access policy restrictions to which the user is subjected by issuing an authentication cookie to the trouble ticket representative that identifies the trouble ticket representative as acting on behalf of the user, wherein the authentication cookie specifies usernames of the trouble ticket representative and the user; and code that encodes for display a graphical interface showing a subset of impersonation permissions granted by the user to at least one other user, the subset of impersonation permissions including the access policy that authorizes the trouble ticket representative to impersonate the user.