1. A method performed by a remote computing system, comprising: sending, from the remote computing system to a support console, a certificate key to establish a connection between the remote computing system and the support console, wherein the certificate key matches a public key stored at the support console; sending, from the remote computing system to the support console, a command to access a core file, wherein a processing system of a data storage system generates the core file, the core file including a dump of core memory of the processing system made in response to an anomaly event that occurred at the processing system; sending, from the remote system to the support console, a requested size of a portion of the core file, wherein the requested size is determined based on the command to access the core file; receiving, at the remote system from the support console, at least the portion of the core file in response to the sent command; and analyzing, at the remove system, the portion of the core file for identifying information regarding the anomaly event that occurred at the processing system.