1. A method comprising: receiving historical data, wherein the historical data describes behavior of human subject-matter experts, and wherein the historical data links customer cases with solutions, wherein the solutions are associated with a software product; identifying, from the historical data, a problem signature associated with a problem type; applying a process to the historical data to determine a predictive accuracy score for the process; assigning the predictive accuracy score to the process for the problem type; and identifying, in view of ranking at least part of a plurality of processes and a reporting threshold, a portion of the software product as having a problem.