1. A system for providing ongoing call center call assistance with the aid of a digital computer, comprising steps of: a receipt module to receive a call from a caller; a connection module to connect the caller to an agent of the call center; a monitoring module to monitor the agent's speech during the call; a determination module to determine characteristics of the agent's speech during the call; a characteristic module to obtain predetermined speech characteristics for the agent; a comparison module to compare the speech characteristics determined during the call to the predetermined speech characteristics for the agent; a detection module to detect the agent being in need of assistance based on the comparison; a subject matter module to determine a subject matter of the call; an expert module to identify one of plurality of experts whose expertise matches the subject matter of the call; and a connection module to patch the expert into the call; and at least one processor to execute the modules.