1. A method for automating the disposition of interactions in a contact center system using natural language processing, wherein the system comprises a communication, an interactive voice response system, a recording module, an automated customer interaction disposition system, and a plurality of endpoints, the method comprising the steps of: a. receiving the communication by the interactive voice response system; b. recording, by the recording module, the interaction of the communication with the interactive voice response system; c. routing the communication to a desired endpoint from the plurality of endpoints; and d. after the interaction has ended, processing the communication, by the automated customer interaction disposition system, based on a defined communication flow from the interactive voice response system, i. wherein the automated customer interaction disposition system further comprises at least: a natural language processing engine, a disposition engine, a transcription service, a sentiment engine, and one or more databases.