1. A method comprising the steps of: a) receiving a statement during an interaction with an automated response system; b) sending the statement to an agent for response; c) receiving: i) a first response to the statement, wherein the first response to the statement is determined by the agent based on the statement; and ii) a second response to the statement, wherein the second response to the statement is determined automatically based on the statement; d) implementing the first response to the statement e) storing data comprising the first response and the second response; f) terminating the interaction with the automated response system; and g) subsequent to termination of the interaction, determining whether to identify the stored data based at least in part on the second response, wherein the second response was not implemented in response to the statement.