1. A customer predictive experience platform, comprising: an outcome engine configured for information mining and for applying rules and analytics to said information; an ops module configured for providing agent performance management, average handling time (AHT) analytics, WFC, and voice of the customer (VoC) facilities; a chat module; a social media dialog engine; and a solution client, interactive with said outcome engine, configured for effecting predictive self-service and chat to implement any of social media brand improvement; blog, forum, site auto alert, and trigger; active auto sentiment management and rapid response; a customer experience ticker; a pre- and post-launch pulse; enhanced brand ambassadors; integration of live feeds; and a social media dashboard.