1. A system for identifying and condensing similar and/or analogous information requests and/or responses comprising a computer apparatus having an intelligent global rules engine to facilitate interaction with information requests and/or responses, the computer apparatus comprising: machine-readable medium, wherein data is stored, wherein the data comprises a comparison of similar and/or analogous information requests and/or responses, wherein redundancies and/or analogies in information requests and/or responses have been identified and condensed to remove the redundancies and/or analogies thereby creating at least one global rule, rule group and/or single rule; a data processing module, wherein the data processing module comprises a lexical analyzer with contextual awareness; and an intelligent global rules engine, wherein the intelligent global rules engine comprises the at least one global rule, rule group and/or single rules.