1. A computer-implemented method comprising: modifying, by a hardware processor, a configuration of a client machine to enable a software build, the configuration comprising a software build tool and a cryptographic element of a support user account, wherein the modifying the configuration of the client machine comprises installing, within an operating system on the client machine, the software build tool and the cryptographic element; activating, by the hardware processor, a help feature of the client machine responsive to encountering an error in the configuration of the client machine; in response to activating the help feature: transmitting, by the hardware processor, a request for assistance to a remote assistance machine, the request including a description of the error; and enabling, by the hardware processor, the cryptographic element of the support user account by configuring the client machine to accept a connection from the remote assistance machine using the cryptographic element of the support user account; receiving, by the hardware processor, from the remote assistance machine, computer instructions to resolve the error, the computer instructions being encrypted using the cryptographic element associated with the support user account on the client machine; and updating, by the hardware processor, the configuration of the client machine by executing the computer instructions to resolve the error and enable a successful software build.