1. A method of performing a diagnostics in an integrated support platform having a plurality of services, the method comprising: building at least one or more knowledge model for each of the plurality of services in the integrated support platform by determining one or more components related to the plurality of services, wherein building the at least one knowledge model comprising: determining one or more failures of each component and at least one associated symptom to identify the one or more failures; constructing a framework for the diagnostics associated to the one or more failures by creating at least one execution plan based on a most efficient path for determining the one or more failures; and performing the diagnostics for resolving one or more failures of each component by using the framework based on the built knowledge model for the plurality of services.