1. A system, comprising: at least one processor; and memory storing instructions configured to instruct the at least one processor to: receive an incoming call from a device of a customer; check for an identification of the customer; retrieve an identity of the device; obtain, from a data repository, an event history of the device, the event history comprising at least one of a known problem or a circumstance of devices that are identical or similar to the device of the customer; and facilitate providing a solution to the customer using the event history, the facilitating comprising retrieving, using the identity of the device of the customer, a known solution, and the facilitating further comprising dispatching machine executable instructions to the device of the customer for local resolution.