1. A method of integrated automatic support and assistance, comprising: identifying a user, wherein identifying the user includes retrieving models representing a device, apparatus, service, or system operated by the user; receiving a query or statement from the user, the query or statement being related to a question about or a problem with at least one component on the system; determining a set of response time expectations based upon the received query or statement; relaying the set of response time expectations to the user; receiving feedback from the user based on the relaying; determining a user satisfaction value from the feedback; and storing the user satisfaction value in a user profile for subsequent queries.