1. A computerized method for ranking Service Level Agreement violations, said method comprising: determining a set of attributes for Service Level Agreements subject to violation, wherein the attributes of the Service Level Agreements comprise at least one of a frequency of occurrence, recursion, age of a problem, a business or system impact, problem solving effort and relation to other problems; predicting importance of Service Level Agreement violations using a model, which performs ordinal regression, based on said attributes of Service Level Agreements, wherein the importance comprises an impact of the violation on a computer system, wherein the impact is expressed in a unit of currency of loss of profit; and defining products of the attributes as an attribute for predicting Service Level Agreement violations, wherein the defining the products of the attributes further comprises multiplying the frequency of occurrence by the system impact.