1. A method for providing a concierge-type service at a service provider comprising: (a) receiving a call at the service provider from a caller; (b) directing the call to an agent; (c) receiving a request for a concierge-type service relating to an unidentified vendor from the caller; (d) automatically determining information related to said request; (e) using said information to identify an appropriate vendor; and (f) acting to fulfill said request as a function of said appropriate vendor.