1. A method for communicating solution information to a user of a knowledge management system, comprising: retrieving from a database a first set of solution data, wherein the database has a plurality of sets of solution data stored thereon that are organized in at least three sections, namely a first section that provides general information about the solution, a second section that describes situations in which the general information is not applicable and a third section that sets forth contact information for further assistance with the solution; and delivering to a user the first set of solution data in response to a query by the user; wherein the first set of solution data is delivered to the user in at least three sections, namely a first section that provides general information about the solution, a second section that describes situations in which the general information is not applicable and a third section that sets forth contact information for further assistance with the solution.