1. An apparatus for managing interactions for a contact center, comprising: a processor; and a memory coupled to the processor and storing instructions that, when executed by the processor, cause the processor to: analyze a real-time communication with a customer; detect a topic or an emotional state of the customer or contact center agent based on the analyzed communication; provide on a graphical user interface accessible to a supervisor of the contact center agent, data relating to the detected topic or emotional state; and receive, in response to interaction by the supervisor with the graphical user interface, selection of an action to be taken in response to the topic or the emotional state, wherein the action includes providing real-time advice to the contact center agent.