1. A computer-implemented method for monitoring a telephony system, comprising: detecting an error condition in a network component, said error condition including an error identifier and an identifier for the network component; obtaining electronic information corresponding to problem resolution techniques for the error identifier and equipment of a type of the network component; displaying the electronic information to an administrator in order to facilitate resolution of the error condition; and executing a computer component to perform the problem resolution techniques by utilizing the identifier for the network component.