1. A method of handling user support requests using a support management interface display, comprising: (a) storing a database containing a plurality of questions and a corresponding plurality of answers; (b) receiving a user support request from a user; (c) displaying on a ticket handling screen of the support management interface a list of questions retrieved from the database; (d) receiving a selection of one of the displayed questions from a support staff; (e) generating a response to the user request based on an answer stored in the database corresponding to the selected question; (f) communicating the response to the user; (g) displaying on the ticket handling screen a first input means for entering a first database maintenance request; (h) in response to receiving the first database maintenance request, displaying a database maintenance screen of the support management interface, the database maintenance screen including a first area displaying the question selected in step (d) and a second area displaying the corresponding answer, the second area permitting the displayed answer to be edited; and (i) storing the edited answer in the database as the answer corresponding to the question.