1. A technician control system comprising: a control system configured to control processing of work orders being handled by technicians in each of multiple, different industries; at least one electronic data store configured to store work order data and work flow data for each of the multiple, different industries; and multiple technician devices that are each associated with one or more technicians, configured to communicate, over a network, with the control system, and configured to provide output in response to communications that are received from the control system and that are related to the processing of work orders; wherein the control system includes at least one processor configured to perform operations comprising: defining, in the at least one electronic data store, work order data for work orders corresponding to each of the multiple, different industries based on user input; defining, in the at least one electronic data store, work flow data for the work orders corresponding to each of the multiple, different industries based on user input; configuring the technician control system to leverage the defined work order data and the defined work flow data in performing work order processing for technicians in the multiple, different industries; and enabling processing of work orders for technicians in the multiple, different industries using the defined work order data and the defined work flow data.