1. A system for managing customer relationship management resources comprising: a service router communicatively linked through a plurality of communication channels to a plurality of response mechanisms associated with a plurality of service resources, wherein said service router is configured to receive service requests, analyze the service requests for request characteristics, compare the request characteristics to routing data, and route the service requests to selected ones of said response mechanisms based at least in part upon the comparing; a routing data store comprising the routing data utilized by said service router to route said service requests, wherein said routing data comprises criteria values for routing criteria; a feedback processor configured to dynamically modify said routing data based upon received feedback, update at least one of a skills base and a profile of the plurality of service resources based on the feedback, and dynamically determine an appropriate routing based upon the updated skills base and/or profile of the service resources and the routing data, wherein at least a portion of said feedback is based upon past performance in handling past service requests; and a feedback warehouse configured to store feedback data automatically captured about previous interactions received from a plurality of sources including at least one of scanned documents, surveys, data mining results, external automated feedback and internal automated feedback mechanisms.