1. A method of managing an IT infrastructure using a mobile device, the method comprising: identifying, using one or more processors of a network management system, an issue in one or more affected components in the network infrastructure; retrieving, using the one or more processors, a message instruction for the identified issue from an action database, wherein the message instruction includes information identifying a support personnel and a mobile device of the support personnel to contact regarding the identified issue; sending, using the one or more processors, an alert message to the mobile device of the identified support personnel, wherein the alert message contains information of the identified issue; receiving, at the network management system, a reply message from the mobile device, wherein the reply message contains an instruction to resolve the identified issue; generating, using the one or more processors, an executable command corresponding to the instruction in the reply message; and executing the executable command on the one or more affected components in the IT network infrastructure to resolve the identified issue.