1. A method, comprising: in real time, using a processor of a computer, while monitoring communications between a first user and a second user, generating a cumulative sentiment score representing a sentiment of the first user during a period of time and an instantaneous sentiment score representing a sentiment of the first user at a current time; and displaying, in real time, an interactive dashboard with a visual representation for the first user having a first indicator representing the cumulative sentiment score and a second indicator representing the instantaneous sentiment score.