1. A method for automatically classifying frequently asked questions, comprising the steps of: generating a dictionary including a subset of words contained in a document set based on a frequency of occurrence of each word in the document set; generating a count of occurrences of each word in the dictionary within each document in the document set; partitioning the set of documents into a plurality of clusters, each cluster containing at least one document; for each cluster, sorting dictionary terms with reference to occurrence frequency within the cluster; determining a search space by selecting candidate dictionary terms within a desired depth of search; and selecting a plurality of terms from the candidate dictionary terms that correspond to a predetermined level of detail.