1. A metrics optimization system for managing key performance indicators (KPIs) of a contact center, the metrics optimization system comprising: a processor; a memory, coupled to the processor, the memory storing instructions executable by the processor, wherein the instructions when executed by the processor cause the processor to: monitor the KPIs of agents and work items; rank the monitored KPIs based on predefined rules; drive a display of the KPIs to a first supervisor from a plurality of supervisors based on the ranks of the monitored KPIs; analyze performance of the first supervisor to improve the displayed KPIs; assign the displayed KPIs to a second supervisor; and dynamically offload a number of agents to the second supervisor based on the performance of the first supervisor.