1. A method for identifying and correlating an incoming e-mail message with a previous e-mail message referenced in a database, the method comprising: receiving the incoming e-mail message; in response to receiving the incoming e-mail message, determining whether the incoming e-mail message is related to a previous e-mail message in the database; in response to determining that the incoming e-mail message is related to a previous e-mail message in the database, determining whether data stored in a first field and a second field of the incoming e-mail message sufficiently matches data stored in the database for a corresponding first field and a second field of the previous e-mail message to correlate the incoming e-mail message with the previous e-mail message, and correlating the incoming e-mail message with the previous e-mail message in response to determining that data stored in the first and second fields of the incoming e-mail message sufficiently matches data stored in the database for the corresponding first and second fields of the previous e-mail message.