1. A computer-implemented method for providing help content related to a software application to a user, the method comprising: receiving textual input related to a first software application from a first user and comprising help content; generating, via a processing unit, a first discussion element based on the textual input; receiving first contextual information associated with the first user and related to the first software application; associating the first contextual information with the first discussion element; and transmitting the first discussion element to a server machine for processing.