1. A system for extracting customer feedback from a microblog site, the system comprising: a retrieval unit coupled to the microblog site to capture microblog updates, a filter unit coupled to the retrieval unit to filter the captured microblog updates according to filter criteria that remove non-actionable items from the captured microblog updates, a learning unit coupled to the filter unit to prioritize the filtered microblog updates, and a classification unit coupled to the learning unit to classify the filtered and prioritized microblog updates.