1. A method for giving a user information about a category of product or service in which the user initially submits a query using a fingerprint query system, comprising the steps of: during setup, creating libraries organized using fingerprint parameters and neutral expert advice that can be interrogated by a user's question to understand the question and answer the question with advice from a neutral sales consultant; and, during runtime, submitting a question sentence to the libraries which understand the subject matter of the question as a result of the setup thereof and generate an answer transmitted to the user from a neutral sales consultant database of answers, wherein the user is given an unbiased answer.