1. A system comprising: a processor; and memory coupled to the processor and storing instructions that, when executed by the processor, cause the system to perform operations comprising: receiving, from a sender at a first computing device, an email directed to a recipient at a second computing device, wherein the email includes an embedded avatar; responsive to the recipient at the second computing device selecting the embedded avatar, providing an interface through which the recipient interacts to submit a query via the avatar; receiving the query via a communication protocol; parsing and analyzing the received query; retrieving an answer corresponding to the parsed and analyzed query from a mailbox of the sender, wherein the mailbox of the sender includes emails associated with the parsed and analyzed query; sending the answer to the second computing device; and initiating display of the answer via the avatar on the second computing device.