1. A computer storage media comprising stored failure responses, the stored failure responses including: at least one solution response; and at least one request response; wherein the at least one solution response comprises a plurality of data fields, including at least: a response data field that stores a URL that points to a response page having data that is usable by a client to address a problem that corresponds to an error report having failure data generated by a client machine and is analyzed prior to sending the solution response to the client; and a Urlaunch data field containing a URL which is provided in a custom response to be sent to the client; and wherein the at least one request response comprises a plurality of data fields, including at least: an fDoc data field which contains information that queries for a current document that was being worked on during a time in which the problem occurred and which is to be included in a cabinet file to be sent for analysis of the problem; a GetFile data field that includes file names to be gathered from the client's machine for analyzing the problem; a GetFileVersion data field that includes file names of all file version information to be gathered from the client's machine for analyzing the problem; a WQL-WMI queries data field that identifies queries to be run and to be included in the cabinet file for analyzing the problem; a MemoryDump data field that includes data that indicates whether a heap is to be included in the cabinet file for analyzing the problem; a RegKey data field that identifies registry keys to be gathered and included in the cabinet file for analyzing the problem; and a RegTree data field that identifies one or more registry trees to be gathered and included in the cabinet file for analyzing the problem.