1. A computer-implemented method, comprising: providing, by a processor, a graphical user interface for configuring a contact center, the contact center being associated with a contact center telephone number, an agent pool, and program instructions configured to enable communications between a user device and a communications system over any of a plurality of communications channels, wherein the program instructions specify a multi-step communication flow between the user device and the communications system; receiving, by the processor, data associated with one or more contact center configuration parameters; assigning, by the processor, the contact center telephone number to the contact center based on the data; assigning, by the processor, one or more agents to the agent pool of the contact center based on the data; and generating, by the processor, a plurality of program instruction pages associated with the program instructions, wherein at least one program instruction page of the plurality of program instruction pages is configured to enable communication between a caller of a user device and one of the one or more agents assigned to the agent pool, and wherein at least one other program instruction page of the plurality of program instruction pages is configured to enable communication between the caller of the user device and an interactive voice response (IVR) system without using the one or more agents assigned to the agent pool.