1. A method of validating resolution of a problem at a media terminal, the method comprising: accessing a file including a task; identifying a plurality of specific actions to be taken to perform the task; ascertaining each event that would be triggered by the media terminal when each identified specific action is performed correctly; displaying the identified specific actions to a service engineer; and transmitting a validation message to a remote management system when all ascertained events have been triggered in response to the service engineer performing the identified specific actions.