1. A method for managing calls, comprising: receiving a plurality of calls related to a plurality of events, wherein at least a portion of the calls are queued to await handling by an agent; collecting a plurality of images or videos from one or more of the queued calls; prioritizing the queued calls for handling by an agent based on a plurality of different event types determined from the collected images and/or videos; and selecting a call for handling by an agent based on the image/video based priority.