1. A method of handling user queries, said method comprising: utilizing a processor to execute computer code configured to perform the steps of: accessing submitted queries; identifying which of the submitted queries are insufficiently addressed; estimating a priority for the identified queries by employing a formula that gives different weights to different aspects of a domain dependent template for a good answer; ordering the identified queries based on the estimated priority; providing a priority-ordered list of queries as output; and determining whether a query is similar to at least one other already answered query; wherein said determining of whether a query is similar comprises applying a predetermined threshold, the threshold comprising a tuning parameter which can freely be adjusted to ensure that similar questions are chosen and dissimilar questions are discarded; upon determining that the query is similar to at least one other already answered query, testing the at least one other already answered query for answer quality; and upon testing the at least one other already answered query for answer quality: adding the query to a list of unanswered queries if the answer quality of the at least one other already answered query satisfies a predetermined threshold; and adding the received query to a list of unsatisfactorily answered queries if the answer quality of the at least one other already answered query does not satisfy a predetermined threshold.