1. A system for notification of industrial alarm events, comprising: a memory that stores computer-executable components; a processor, operatively coupled to the memory, that executes the computer-executable components, the computer-executable components comprising: a device interface configured to receive, at a cloud platform, a data packet from a cloud agent device residing at an industrial facility, wherein the data packet comprises an alarm record identifying an alarm event associated with an industrial system; a search component configured to identify one or more technical experts based on information included in the alarm record; and a user interface component configured to send notification information to one or more client devices associated with the one or more technical experts, the notification information requesting assistance in resolving the alarm event.