1. A computer system including: a processing component; and a storage component, wherein the storage component includes at least one non-transitory computer-readable medium comprising a software application, wherein the software application includes: a plurality of Representational State Transfer (REST) resources, wherein the plurality of REST resources include a plurality of work order resources, wherein at least one of the plurality of work order resources is a reflective work order resource; and an intermediary component configured to receive and process all interaction requests for the software application when executed by the processing component, wherein each interaction request is generated by a client and has an associated work order resource, wherein the processing of each interaction request includes the intermediary component processing a representation of the associated work order resource and providing a set of deliverables for processing by the client, and wherein the processing of an interaction request having a reflective work order resource as the associated work order resource further includes the intermediary component refining a representation of the reflective work order resource and constructing a custom set of deliverables using a representation of an out-of-band REST resource defining context information for the interaction request.