1. A customer predictive experience platform, comprising: a processor and memory, cooperating to function as: an outcome engine configured for information mining and for applying rules and analytics to said information; an ops module configured for providing agent performance management, average handling time (AHT) analytics, workflow management (WFM), and voice of the customer (VoC) facilities; a chat module; a social media dialog engine; and a solution client, interactive with said outcome engine, configured for effecting: predictive self-service by automatically serving curated contents and chat to implement any of social media brand improvement; active auto sentiment management and rapid response by identifying and counteracting negative sentiment, identifying and reinforcing positive sentiment, and building authority; a customer experience ticker; a pre- and post-launch pulse; enhanced brand ambassadors; integration into corporate messaging and marketing, including two-way information exchange and synergy, by leveraging information flow across channels and providing a unified view of content and state; a social media dashboard; and a live portal configured for social media engagement and feedback.