1. A method for providing relevant data responsive to a customer event in a packet-switched network, comprising: receiving by an application server a description relating to said customer event; monitoring by said application server said description to detect at least one keyword; providing by said application server at least one information block containing said relevant data associated with said at least one keyword if said description includes said at least one keyword; and storing by said application server both of said description and at least one associated solution in response to said customer event being resolved, wherein said storing comprises receiving from a customer associated with said customer event a confirmation of said customer event being resolved prior to storing said both of said description and said at least one associated solution.