1. A client computer for retrieving information in an electronic messaging (EM) environment, the client computer comprising: one or more processors; memory, operatively coupled to the one or more processors, storing instructions; an EM client executing on the client computer; wherein said instructions, when executed by the one or more processors, cause the one or more processors to perform the steps of: determining whether any text within an EM conversation qualifies as a suggested word for a user in the EM conversation based, at least in part, on at least one of: (a) whether the text belongs to a user-customized set of suggested words associated with a user, (b) whether a particular user that sent the text to the EM conversation identified the text as a suggested word, or (c) whether the text qualifies a suggested word for a second participant in the EM conversation; displaying to the user any text within the EM conversation that qualifies as a suggested word in a manner that visually distinguishes the suggested word from text of the EM conversation that does not qualify as a suggested word; in response to user input received by the EM client, causing the EM client to initiate an operation to retrieve information related to one or more words selected from the EM conversation; and in response to receiving results of said operation, causing the EM client to generate a display that reflects the results.