1. A method of supplying one or more voice messages to a party in voice communication with a facility comprising the steps of: (a) providing a voice message storage and retrieval mechanism in which one or more voice messages are stored, and which is controllably operative to selectively play back a respective voice message stored therein in response to a voice message selection signal applied thereto; (b) providing a call handler computer workstation with a call handler display interface that is operative to display a plurality of objects in association with a call handling application program employed by a call handler to service said party; and (c) in response to said call handler performing a prescribed interaction with one or more selected objects displayed by said call handler display interface, modifying the execution of one or more program processing actions by said call handling application program, so as to automatically trigger one or more actions, including the automatic playback of one or more pre-recorded phrases by said voice message storage and retrieval mechanism to said party.