1. A method for associating contextual data with a communication session, the method comprising: creating a log of application specific contextual data for a computer application running on a computing platform; initiating a communication session between an initiating entity and a receiving entity to request assistance regarding the computer application running on the computing platform; associating at least a portion of the application specific contextual data contained in the log and related to the computer application with the communication session; transmitting the associated contextual data to the receiving entity; and using the transmitted application specific contextual data.