1. In a multimedia communication center (MMCC), a client self-help system, comprising: an operating system (OS) including an outward-facing communication interface for accepting communications from clients, and for presenting a display for a connected client; an interactive self-help wizard model presented in a graphic interface in the display and configured to a selected client; and a media selection interface presented in the graphic interface by which the connected client may select a particular media for receiving help, and indicate the nature of help desired; wherein the self-help wizard is periodically automatically updated in available information according to client transaction history with the enterprise.