1. A method comprising: receiving, in a process determination module of a first computer system, an event occurring on a system of a multi-tenant environment coupled to the first computer system; accessing a process stack of a storage coupled to the process determination module, the process stack including a matrix for a process associated with the event, the process including a plurality of modules, the matrix including for each module a plurality of entries each corresponding to a business unit entity and process level, each entry having a value that is one of a customized value, an enforced value, or an inherited value; generating from the process stack an execution stack for the process, the execution stack including for each module the plurality of entries having an entry with a customized value or an enforced value; and selecting an entry from the execution stack for each module of the process, and building an actual process from the selected entries, and storing the actual process in a process action matrix coupled to the process determination module.