1. A computer-implemented method of resolving a connectivity problem experienced by a user of a cellular communications device in attempting to use the cellular communications device by use of an automated probe, the method comprising: receiving, at a backend server, a call center request to address a connectivity problem for a cellular communications device; initiating, by an automated probe in association with processing the call center request, a data call to the cellular communications device, wherein the data call entails no audible ringing and no user interaction at the cellular communications device; receiving, by the automated probe, from the cellular communications device, an error message responsive to the data call, wherein the error message provides an error value relating to connectivity status of the cellular communications device; applying, after the receiving, the error value to an array of known error message values and corresponding corrective actions; determining whether the error message value is present in known error message values of the array of known error message values and corresponding corrective actions; and conditionally processing the error message value by: executing a corrective action corresponding to the error message value specified by an entry from the array of known error message values and corresponding corrective actions where a known error message value corresponds to the error message value; and otherwise transmitting the error message value to an advisor if the error message value is not present in the array of known error message values and corresponding corrective actions, receiving at least one additional corrective action, and updating the array of known error message values and corresponding corrective actions to include an additional error message entry specifying the error message value and a corresponding corrective action.