1. A computer program product comprising application software encoded on a tangible machine-readable information carrier, the application software being structured as process components interacting with each other through service interfaces, the software comprising: a plurality of process components, each of the process components being a package of software implementing a respective and distinct business process, the plurality of process components including: a support request processing process component that handles the processing of requests to clarity and solve incidents; and a software problem reporting process component that handles the collection and reporting of context data; and a plurality of service operations, each service operation being implemented for a respective process component, the operations comprising inbound and outbound operations, the outbound operation for a first process component being operable to send a message to a second process component of the plurality of process components, the second process component having an inbound operation for receiving the message, the passing of messages between an inbound and an outbound operation defining a message-based pair-wise interaction between the respective process components of the respective operations, the pair-wise interactions between pairs of the process components including interactions between: the support request processing process component and the software problem reporting process component.