1. A method for improving escalation performance, the method comprising the steps of: a computer monitoring performance of escalation in a production environment; the computer identifying a characteristic of the escalation based on the monitored performance; the computer creating a recommendation for improving escalation performance based on the characteristic; in response to an approval of the recommendation, the computer applying the recommendation to the escalation to form one or more recommended escalations; and the computer deploying the one or more recommended escalations into the production environment.