1. A method for capturing a user's view of an electronic screen having an error message in a health management application without showing private information of the user, the method comprising: receiving an error message from a web service responding to a request for a web page by the user; receiving an electronic file of the web page with the error message; redacting private information of the user from the electronic file to create a redacted electronic file; and storing the redacted electronic file in a support log module.