1. A computer system including: a processing component; and a storage component, wherein the storage component includes at least one non-transitory computer-readable medium comprising a software application, wherein the software application includes: a plurality of Representational State Transfer (REST) resources, wherein the plurality of REST resources include a plurality of work order resources, wherein at least one of the plurality of work order resources is a reflective work order resource for which determining a set of instructions for refining the reflective work order resource requires context information for an interaction request; and an intermediary component configured to receive and process all interaction requests for the software application when executed by the processing component, wherein each interaction request is generated by a client, requests a resource of the intermediary component, and has an associated work order resource, distinct from the resource of the intermediary component, wherein the resource of the intermediary component initiates processing of the interaction request, wherein the processing of each interaction request includes the intermediary component processing a representation of the associated work order resource and providing a set of deliverables for processing by the client, and wherein the processing of an interaction request having a reflective work order resource as the associated work order resource further includes refining a representation of the reflective work order resource and constructing a custom set of deliverables.