1. A method for processing an electronic query, comprising: receiving an electronic query from a client at a server, wherein the server is configured for: analyzing the query using a language modeling engine and a knowledge base to compute match scores and to classify the query into one or more predefined categories stored in the knowledge base based upon the match scores, wherein each of the predefined categories is associated with a suggested response; determining if the query meets any of one or more predetermined threshold levels for an automated response, based upon the match scores; transmitting a suggested response page to the client, if the query does meet any of the predetermined threshold levels for the automated response, wherein the suggested response page includes the suggested response associated with each of the predefined categories with an associated match score greater than or equal to a corresponding one of the predetermined threshold levels; and otherwise routing the query to an agent for further analysis, if the query does not meet any of the predetermined threshold levels for the automated response, wherein the client is sent a confirmation page confirming that the query is being routed to the agent for further analysis, and the agent subsequently replies to the query.