1. A system that includes a computer, and a server that is configured to communicate with the computer and a smartphone that is configured to communicate with the computer, the computer including: a computer-accessible medium to exchange information in a predetermined architecture of interchange of a plurality of form-fillable device-independent multimedia documents between a plurality of heterogeneous computer systems, the computer-accessible medium comprising: a multimedia document integration module that receives a first form-fillable device-independent multimedia document and a second form-fillable device-independent multimedia document, the first form-fillable device-independent multimedia document and the second form-fillable device-independent multimedia document are received from the plurality of heterogeneous computer systems, the first form-fillable device-independent multimedia document and the second form-fillable device-independent multimedia document having heterogeneous file formats, the first form-fillable device-independent multimedia document has a heterogeneous internal organization to the second form-fillable device-independent multimedia document, the multimedia document integration module identifying heterogeneous distinctions and then integrating the first form-fillable device-independent multimedia document and the second form-fillable device-independent multimedia document into an integrated form-fillable device-independent multimedia document, generating the form-fillable device-independent integrated multimedia document; a data capture module that receives the integrated form-fillable device-independent multimedia document from the multimedia document integration module and extracts data from the integrated form-fillable device-independent multimedia document, generating extracted data; a customer question module that receives the extracted data from the data capture module and generates one or more queries that are encapsulated in a corresponding number of enquiry/inquiry (ENQ) transmissions, the enquiry/inquiry transmissions being short-message-service text messages; a communication subsystem that receives the enquiry/inquiry transmissions and that includes a customer engagement module that transmits the enquiry/inquiry transmissions to the smartphone that is associated with a customer in the enquiry/inquiry transmissions and receives an acknowledgement transmission or a negative-acknowledgement (NACK) transmission from the smartphone, an acknowledgement/negative-acknowledgement transmission including the acknowledgement transmission or the negative-acknowledgement (NACK) transmission, the acknowledgement/negative-acknowledgement transmission being a short-message-service text message, and the communication subsystem also stores the acknowledgement/negative-acknowledgement transmission in an external interaction database, the external interaction database including a healthcare provider table that has a one-to-many relationship to a superbill table, each entry or record in the healthcare provider table includes fields describing a first name, a last name, a street, a city, a state and a zip code, each entry or record in the superbill table includes an identification, a member identification, a date of service, a patient phone, a patient first name, a patient last name, a patient street, a patient city, a patient state, a patient zip and a patient zip code, a patient social security number, a status (open, closed or expired) and a total amount of charges in the superbill table, the superbill table has a one-to-many relationship to a superbill CPT table, each entry or record in the superbill CPT table has an identification, a superbill identification, a CPT identification, multiplier, and a total amount of charges in the superbill CPT table and a CPT table that has a one-to-many relationship to the a superbill CPT table, wherein the multimedia document integration module further comprises an aggregator of the first form-fillable device-independent multimedia document and the second form-fillable device-independent multimedia document into a folder data structure, the folder data structure being on a computer-accessible medium, wherein the acknowledgement transmission further comprises a single character message indicating acknowledgement of a corresponding enquiry/inquiry transmission, wherein a negative-acknowledgement transmission is not implemented, but instead an absence of an acknowledgement transmission from the smartphone is interpreted by the communication subsystem as a negative-acknowledgement transmission, the server configured to control flow of a quantitative variance from the computer to the external interaction database and to manage the smartphone and that further includes: a variance analytic module that includes a server that includes a location specific service component associated with a plurality of healthcare providers that verifies and cross-references active healthcare providers in the extracted data in reference to the healthcare provider table and the superbill table in the external interaction database and that verifies and cross references patient identification in the superbill table and the extracted data, and that retrieves the acknowledgement/negative-acknowledgement transmission from the external interaction database and that generates the quantitative variance from the acknowledgement/negative-acknowledgement transmission, the quantitative variance describing statistical variances and discrepancies within the first form-fillable device-independent multimedia document and within the second form-fillable device-independent multimedia document and between the first form-fillable device-independent multimedia document and the second form-fillable device-independent multimedia document, wherein the quantitative variance is generated by analyzing discrepancies that are that are at or above a predetermined threshold of a that are identified in the extracted data between a CPT code, a performance time of a procedure of the CPT code, a priority code, a sequence code in the acknowledgement/negative-acknowledgement transmission, and from a previous response and between a CPT code, a performance time of a procedure of the CPT code, a priority code, a sequence code in the acknowledgement/negative-acknowledgement transmission in the extracted data, in reference to a response rule table of the external interaction database.