1. A method of providing user support through a user interface screen, comprising: (a) displaying on the screen one or more menu windows for selecting one or more levels of support categories by a user; (b) receiving a user selection of one or more levels of support categories; (c) displaying on the screen a list of frequently asked questions based on the user selection of the support categories; and (d) in response to receiving the user selection of the support categories, automatically displaying on the screen a message input window for entering questions by the user.