1. A method comprising: receiving, from a client device, a search query that references failure of a particular product; accessing a reliability profile for the particular product that specifies a failure rate of one or more parts of the particular product; identifying, based on the reliability profile, a given part of the particular product that has a non-zero failure rate; and identifying an interactive online session that demonstrates servicing of the given part; and responding to the search query, including transmitting, to the client device, data identifying the interactive session that demonstrates servicing of the given part.