1. A method for facilitating problem reporting and resolution functions in a communications network environment, comprising: receiving a request from a first enterprise system to contact a web site maintained by a second enterprise system; said second enterprise system authenticating a user ID and password of a user of said first enterprise system; receiving a request to initiate an activity, said activity provided by said second enterprise system among a plurality of activity options; said second enterprise system retrieving data from at least one database, said data corresponding to said activity selected; and transmitting said data to said first enterprise system; wherein said second enterprise system includes a problem reporting and resolution application for executing said activity options.