1. A method of evaluating scripts in an interpersonal communication, the method comprising: monitoring a customer service interaction; identifying at least one portion of a script in the customer service interaction; determining at least one script requirement from the customer service interaction; determining if the identified at least one portion of a script meets the at least one script requirement; and generating an alert indicating that the customer service interaction is non-compliant with an expected script if the identified at least one portion of a script does not meet the at least one script requirement.