1. A telephone device comprising: a keypad usable for receiving responses from a user during a telephone-based interaction between the telephone device and an automated telephone system; a display area usable for displaying a data stream comprising a representation of the responses received from the user; a processor; and instructions which are executable, using the processor, to perform functions comprising: detecting receipt, at the telephone device, of an audible prompt message from the automated telephone system during the telephone-based interaction; locating, in the audible prompt message, at least one keyword; using the located at least one keyword to obtain an identification of a graphical image corresponding to the located at least one keyword; inserting the identified graphical image into the data stream displayed on the display area, in advance of receiving a response from the user to the audible prompt message, as a visual cue for the user; receiving, from the user through the keypad, the response to the audible prompt message; and displaying, in the data stream on the display area following the inserted graphical image, the representation of the response received from the user.