1. A method of managing processes for responding to requests, comprising: creating a process definition; performing, by a contact center management system implemented on one or more computer systems, using the process definition, an optimization of one or more resources employed for the process; developing one or more recommendations based on the optimization; determining, by the contact center management system, one or more forecasts for contact arrivals; monitoring, by the contact management system, two or more actual contact arrivals handled based on the recommendations; making one or more adjustments to the one or more forecasts for the contact arrivals; and determining, by the contact management system, one or more measures of effectiveness of adjusting forecasts made for the contact arrivals, wherein the one or more measures of effectiveness comprises a frequency of forecast adjustments.