1. A method for providing access to information, comprising: obtaining a request of a user; selecting, by a hardware system, a human assistant other than the user based on content of the request; selecting a resource based on a keyword of the request; providing the request and an indication of the resource to the human assistant; directing an indication of historical information of requests and responses of human assistants to the requests to the human assistant; including information provided by the resource responsive to historical requests with the indication; defining a trigger based on a response of the selected human assistant to the indication; and performing an action determined based on the response when the trigger occurs.