1. A method, comprising: providing a first work flow to a first work assignment algorithm; providing the first work flow to a second work assignment algorithm; analyzing a contact center behavior in response to the first work assignment algorithm processing the first work flow; analyzing the contact center behavior in response to the second work assignment algorithm processing the first work flow; and based on the analysis of the contact center behavior in response to both the first and second work assignment algorithms processing the first work flow, identifying at least one discrete point in time where the first work assignment algorithm performs an adaptive function and the second work assignment algorithm does not perform an adaptive function.