1. An apparatus, comprising: (a) first and second product support intelligent agents configured to perform product support operations in connection with a computer-related product; (b) a first agent platform configured to execute on a customer computer that utilizes the computer-related product; and (c) a product support program resident on a product support computer used in providing product support for the computer-related product, the product support program including a second agent platform, and the product support program configured to dispatch the first product support intelligent agent to the customer computer for execution by the first agent platform, and to initiate execution of the second product support intelligent agent by the second agent platform.