1. A system for recording collaborative information technology processes in an intelligent workload management system, comprising: an identity vault that stores federated information defining unique identities for a plurality of managed entities across a plurality of authentication domains; a management infrastructure that manages one or more collaborative information technology processes that include interaction between an information technology infrastructure and a client device that a human operator interacts with to solve an observable problem in the information technology infrastructure, wherein the management infrastructure is configured to: establish a virtual team that has one or more members, wherein the members of the virtual team include the human operator and one or more of the plurality of managed entities; monitor collaboration between the members of the virtual team, wherein the monitored collaboration includes troubleshooting activity that occurs during the interaction between the information technology infrastructure and the client device that the human operator interacts with to solve the observable problem; and record the monitored collaboration between the members of the virtual team, including the troubleshooting activity that occurs during the interaction, in a data structure, wherein the data structure records the monitored collaboration in a time-ordered event stream.