1. A method for providing information assistance, comprising: storing first data concerning access to one or more email accounts associated with a user; storing second data of a user selected e-mail navigation commands set, said commands set being one or more verbal commands that emulate email navigation commands of at least one of said email accounts associated with said user such that said verbal commands may be used for managing said email messages through an automated operator using said email navigation commands set, wherein designation of said verbal commands is at the discretion of said user, regardless of the nominal names of said navigation commands defined by said email account, wherein one single verbal command is used to access a plurality of said email accounts and each of said plurality of said email accounts is associated with each of a plurality of various email systems; receiving a communication from the user through a first communications connection; retrieving the first and second data; accessing, over a second communications connection, the one or more email accounts associated with said user; and performing, on behalf of the user, at least one operation with respect to at least one email message received in at least one of the email accounts, wherein the at least one operation is performed via said automated operator in response to a command in the email navigation commands so whose designation is indicated by the second data.