1. A system for managing e-mail messages from customers, comprising: a first programmed digital computer capable of receiving said e-mail messages; a relational database interfaced to said first programmed digital computer, wherein said e-mail messages from said customers are automatically forwarded to said relational database from said first programmed digital computer; and wherein said stored e-mail messages are structured in said relational database by predetermined attributes of said e-mail message, and where said stored e-mail messages may be electronically accessed by at least one of said predetermined attributes by a customer service representative entitled to review said e-mail messages.