1. A method of linking, the method comprising: receiving an indication of a ticket that was closed by a case management system, wherein the indication comprises a description of the closed ticket; comparing the description to a key word dictionary to identify a key word of the description that matches a term in the key word dictionary; searching, by a processor, a knowledgebase with the key word of the description to obtain at least one entry related to the closed ticket, wherein the knowledgebase comprises a set of revisable entries; updating the at least one related entry with the description; and storing the updated at least one related entry in the knowledgebase.