1. A diagnostic system comprising: an on-site service tool operatively connected to and capable of interfacing with a process system and obtaining data and/or information from the process system; a display associated with the service tool and operatively capable of displaying the data and/or information; an on-site technician operating the on-site service tool and reviewing the data and/or information; a remote service tool; a remote duplication capability remotely duplicating to the remove service tool the data and/or information displayed by the display or obtained from the process system; and an off-site observer operating the remote service tool and receiving the data and/or information from the remote duplication capability and providing instructions and/or advice to the on-site technician.