1. A computing system for screening service requests, the service requests requesting assistance, the system comprising: a display device on which is displayed information describing options for submitting a service request and information indicating a correspondence between the service request and searched system status information; a user input module that receives a plurality of instances of user input, each instance related to submitting a service request; a storage device for storing information related to the status of at least one system accessible to the user; and a comparison subsystem that, in response to the receipt of received user input by the input subsystem, compares the user input with information stored in the storage device.