1. A computer-implemented method for managing an information technology (IT) solution center, the method comprising: receiving, by at least one computer processor, a plurality of activities to be implemented by an information technology (IT) solution center associated with provisioning of hardware and software resources including at least one of a reconfiguration of existing hardware or software resources, installation or configuration or new software, or installation of new hardware, the plurality of activities received from a plurality of customers, wherein the IT solution center maintains a respective service level agreement (SLA) with each of the plurality of customers, and wherein each customer's SLA specifies a maximum downtime wherein customer hardware or software systems are unavailable for use by the customer and/or the customer's customers; calculating, by at least one computer processor, for each of the plurality of customers, a list of remaining downtimes, each remaining downtime based on each customer's maximum downtime specified in each customer's SLA and each customer's total downtime that each customer has previously experienced; optimizing, by at least one computer processor and via a central orchestration hub, the activities based on the list of calculated remaining downtimes and a determined priority of an issue type associated with the activity associated with provisioning the hardware and software, wherein optimizing the activities based on the list of calculated remaining downtimes and the priority of the issue type comprises prioritizing the activities based on a set of determined weighted values comprising a combination of the calculated remaining downtime of particular customers and the priority of the issue type associated with the activity, wherein activities received from a customer with a lower amount of remaining downtime are associated with a higher prioritization value relative to a customer with a relatively higher amount of remaining downtime; and assigning, by at least one computer processor, the optimized activities with correlated actions based on, the correlated actions including at least one of: appointing, by at least one computer processor, one or more entries of the activities to customer relationship management; or transferring, by at least one computer processor, one or more entries of the activities to a notification user interface.