1. A method comprising: receiving, by a cloud infrastructure system comprising one or more computing devices, a message corresponding to an archive trigger event, the archive trigger event including a request for archiving a first service and a second service, both of the first service and the second service being subscribed by a customer through a subscription; obtaining, by the one or more computing devices, information regarding the subscription, the information indicating one or more services for which archival support is available; determining, by the one or more computing devices, that customer information related to the first service is to be archived based on the first service being included in the one or more services; determining, by the one or more computing devices, that customer information related to the second service is not to be archived based on the second service not being included in the one or more services; based on the determination that the customer information related to the first service is to be archived, sending, by the one or more computing devices, an instruction to the first service to create an archive for the customer, the archive including the customer information related to the first service subscribed to by the customer; and storing, by the one or more computing devices, the archive in an archive directory accessible to the customer.