1. A method, comprising: in real time, using a processor of a computer, while monitoring separate communications between pairs of users, wherein each of the pairs of users has a first user and a second user, generating a cumulative sentiment score representing a sentiment of the first user from each of the pairs of users during a period of time and an instantaneous sentiment score representing a sentiment of the first user from each of the pairs of users at a current time; displaying, in real time, an interactive dashboard with a visual representation for each of the pairs of users having a circular gauge representing the cumulative sentiment score and a bar graph representing the instantaneous sentiment score; in response to selection of one of the circular gauges by a manager, displaying options to enable reviewing a communication, listening to an on-going communication, and joining the on-going communication; and in response to selection of one of the options, enabling that option for the manager for the communications between the pair of users associated with the selected circular gauge.