1. A method for facilitating communication between a customer requesting communication using a particular language and an available agent not proficient in the particular language requested, the communication facilitated through use of machine translation when an agent proficient in the particular language is unavailable to accommodate the language request in a contact handling system, the method comprising: receiving, at the contact handling system, a communication request from the customer, the communication request including a request that the communication accommodate the particular language; determining that the contact handling system cannot guarantee accommodation of the communication request via an agent proficient in the particular language requested within a threshold time period; and beginning communication between the customer and an available agent not proficient in the particular language using machine translation to facilitate communication between the customer and the available agent.