1. A computer-implemented method of identifying one or more social patterns in a status history of one or more change requests in a system, the method steps comprising: a processor for executing instructions and memory comprising logic for performing a method comprising: receiving as input change request data history, wherein the data history comprises status history data; detecting social patterns in the change request status history; storing information about the social patterns, the information including status history of the one or more change requests, wherein said social patterns indicate a problem a community has in resolving an issue and corn rise customer feedback, customer complaints, task assignments, trouble tickets, zombie scores, and hardware and software bugs; wherein a zombie score is calculated by searching a change request history for a most recent activity on the change requests and subtracting a date of that activity from a current date; and providing information on social patterns detected within the status history of the one or more change requests.