1. A computer-implemented method, comprising: determining, by a computer device, the occurrence of an interaction event between a first party and a second party within a video recording including audio data, wherein the determining the occurrence of the interaction event comprises detecting that the first party or the second party has entered a frame of the video recording for a predetermined time period; analyzing, by the computer device, the audio data for a change in tone over time; analyzing, by the computer device, the audio data for the presence of any negative tones; determining, by the computer device, whether the change in tone, the presence of any negative tones, or a combination of the change in tone and the presence of any negative tones, indicates an escalation during the interaction event to generate escalation data; and saving, by the computer device, the escalation data.