1. A CRM system comprising: a plurality of website hosting modules configured as service pools to provide website hosting services to a plurality of unrelated websites, a portion of the website hosting services adapted and combined into a service package to meet website service requirements; an operational support system module for making data for each of the plurality of website hosting modules accessible; and a customer relationship management module for facilitating client and agent interactions by enabling access by the client and agent to the data that is made accessible by the operational support system, wherein the CRM system includes a module for reporting data relevant to a business function.