1. A wireless device, comprising: a computer platform having a malfunction manager module operable to receive a tracking configuration identifying a predetermined malfunction event parameter and an operational data parameter both relating to operation of the wireless device; wherein the malfunction manager module is further operable to collect operational data at predetermined times, wherein the operational data is based on the operational data parameter; and wherein the malfunction manager module is further operable to collect malfunction event data when the predetermined malfunction event parameter is detected, wherein the predetermined malfunction event parameter corresponds to at least one of: a freeze event wherein the wireless device stops operating while the wireless device remains powered on a crash event wherein the wireless device stops operating and powers down; and a reset event wherein the wireless device powers down and then powers up.