1. A computer-implemented method for managing an information technology (IT) solution center, the method comprising: receiving, by a computer processor, a plurality of activities to be implemented by an information technology (IT) solution center, the plurality of activities received from one or more customers, wherein the IT solution center maintains a respective service level agreement (SLA) with each of the one or more customers, and wherein each customer's SLA specifies a maximum downtime; determining, by a computer processor, for each of the one or more customers, a list of remaining downtimes, each remaining downtime based on each customer's maximum downtime specified in each customer's SLA and each customer's total downtime that each customer has previously experienced; optimizing, b a computer processor, the activities based on the list of remaining downtimes such that an activity received from a customer with a higher remaining downtime has a lower priority relative to an activity received from a customer with a lower remaining downtime; and assigning, by a computer processor, the optimized activities with correlated actions, the correlated actions including at least one of: appointing, by a computer processor, one or more entries of the activities to customer relationship management or transferring, by a computer processor, one or more entries of the activities to a notification user interface.