1. A method of selecting a destination automatic call distributor from a plurality of automatic call distributors for a call routed over a telecommunications network, each automatic call distributor associated with a number of agents, said method comprising the telecommunications network implemented steps of: receiving said call at an arbitrary time; transmitting a signal according to information associated with said call to a customer routing point, said customer routing point receiving information related to automatic call distributor status from a data collection point, said data collection point receiving automatic call distributor information from each of said automatic call distributors, said customer routing point selecting said destination automatic call distributor from among said plurality of automatic call distributors based on the customer routing point generating a status prediction for at least one of the automatic call distributors, said status prediction dependent on the information related to automatic call distributor status and on the arbitrary time of the call; receiving a routing label signal indicating said selected destination automatic call distributor from said customer routing point; connecting said call to said selected destination automatic call distributor according to said routing label signal.