1. A method, comprising: obtaining, by a computer device, data associated with a first set of auto-tickets automatically generated by an event management and ticketing system in a managed information technology environment, wherein the first set of auto-tickets are generated according to auto-ticketing rules; analyzing, by the computer device, the data associated with the first set of auto-tickets; determining, by the computer device, a ranked list of suggested rule changes based on the analyzing the data; receiving, by the computer device, a selection of at least one of the suggested rule changes; and generating, by the computer device, new auto-ticketing rules by modifying the auto-ticketing rules to incorporate the at least one of the suggested rule changes, wherein the new auto-ticketing rules reduce a number of redundant tickets generated by the managed information technology environment.