1. A method for producing solution documents, the method comprising: receiving, from a client system, at least one selection for specifying an issue or query regarding a computer system; selecting a first solution mapping from a plurality of solution mappings based on the at least one received selection, the first solution mapping specifying a plurality of document mappings, wherein (1) each of the plurality of solution mappings is associated with at least one document mapping and a set of content fragments, and (2) at least some of the plurality of solution mappings are associated with existing solution documents; retrieving one or more content fragments associated with each of the plurality of document mappings from a content database, wherein (1) the plurality of document mappings refers to at least a first document encoded in a first format and a second document encoded in a second format, and (2) at least one of the first and second formats is incompatible with the client system; producing a solution document in a format compatible with the client system, the solution document including at least the one or more content fragments; and providing the solution document to the client system, the solution document comprising at least some modifiable content pertaining to the selected issue or query; receiving, from the client system, modifications to at least one content fragment in the solution document; updating the at least one modified content fragment in the content database; and producing new solution documents to replace the existing solution documents for each of the plurality of solution mappings with one of the modified content fragments in its set of content fragments.