1. A method for resolving natural language incident reports, comprising: with a processor, receiving user submitted natural language incident information corresponding to an incident associated with a multifunction device; analyzing the user submitted natural language incident information so as to determine a category associated therewith; comparing the received natural language incident information to incidents stored in an associated database corresponding to the determined category; retrieving current device status data from the associated multifunction device; and determining a solution in accordance with the received incident and the device status data.