1. A method comprising: presenting, by an automated system, a first task and a second task relating to communication configuration services; sending a requested change associated with the first task to the automated system, wherein the sending is performed by a device having an identifier associated therewith; determining whether the requested change includes forwarding communications to the identifier associated with the device; preventing the requested change associated with the first task when the requested change includes forwarding communications to the identifier associated with the device; when the requested change includes a user input including a non-numeric value, determining whether a user providing the user input is a new user; and presenting a third task when the user providing the user input is determined to be a new user.