1. A method comprising: collecting utility data, at a set-top box, from a utility meter of a subscriber; determining whether the utility data satisfies a usage threshold of the subscriber; generating a notification based on the determination; presenting the notification via the set-top box; prompting, via the set-top box, to determine whether deviation from the usage threshold is acceptable to the subscriber; and prompting, via the set-top box, for dispatching a utility service technician of a utility provider associated with the utility meter.