1. An automated knowledge transfer approach selection method comprising: via an electronic interface, querying a customer to receive a plurality of responses regarding knowledge transfer operations, the responses within a plurality of predefined guidelines; associating the responses with a plurality communication form attributes and a plurality of situation attributes; comparing each response against a knowledge transfer matrix, the knowledge transfer matrix containing the communication form attributes associated with a communication form and the situation attributes associated with a training method; quantifying matches between the responses and the communication form attributes and the situation attributes; and generating a compatibility value for a knowledge transfer approach based on the quantifying.