1. A metrics optimization system for managing key performance indicators (KPIs) of a contact center, the metrics optimization system comprising: a monitoring module configured to monitor the KPIs of agents and work items; a ranking module configured to rank the monitored KPIs based on predefined rules; a display module configured to display the KPIs to a first supervisor from a plurality of supervisors based on the ranks of the monitored KPIs; an analysis module configured to analyze performance of the first supervisor to improve the displayed KPIs; and an assign module configured to assign the displayed KPIs to a second supervisor based on the performance of the first supervisor.