1. A system, comprising: a contact center to provide an interaction between a customer and agent; and an analytics server connected with the contact center, the analytics server to parse a text of the interaction, the analytics server to determine an intent and a topic of the interaction based on the parsed text, and the analytics server to determine an implicit survey score for the interaction based on comparing the intent and the topic of the interaction with an intent and a topic of an interaction correlated with an explicit survey score.