1. A system for processing user inquiries, the system comprising: a global knowledge database including a plurality of responses corresponding to a plurality of user inquiries; a first response system in communication with the global knowledge database, the first response system configured to provide a first response to a first user inquiry using a response included in the global knowledge database, the first response system being of a first type of response system; a second response system in communication with the global knowledge database, the first response system configured to provide a second response to a second user inquiry using a response included in the global knowledge database, the second response system being of a second type of response system; an analysis database configured to store indications of responses provided by the first response system and the second response system; and a report generator configured to generate a report using the stored indications of the response provided by the first response system and the second response system.