1. A method for customer contact handling, comprising: receiving contact text and contact metadata from a user device; determining semantic characteristics of the contact text based on semantic analysis of the contact text; identifying a user profile based on the contact metadata; retrieving user data associated with the identified user profile; determining a contact need classification based on the semantic characteristics and user data; and selecting a service agent profile from a plurality of service agent profiles based on one or more of the contact need classification, semantic characteristics, and the data.