1. A support system having a server and a terminal connected together via a network, wherein said server comprises: an instruction-information generator which generates instruction information for instructing delivery/collection of a package in a first language; and an instruction-information transmission section which transmits the generated instruction information toward said terminal, and said terminal comprises: an instruction-information reception section which receives the instruction information transmitted from said server, a language specifying section which specifies a second language to be used in an area belonging to a delivery destination/collection destination of the package whose delivery/collection is instructed, according to the received instruction information; a translation section which translates the instruction information in the specified language; and a display section which displays the translated instruction information.