1. A computer program product for use with a computer system having a user interface, the computer program product comprising: a computer useable medium having program code means embodied in the medium for enabling a user to obtain information from the computer system with user-defined queries, the medium further comprising: program code means, responsive to user-defined query, for identifying a selected portion of the query; program code means, responsive to the selected portion of the user-defined query, for comparing the selected portion of the user-defined query with a plurality of predefined information segments; program code means, responsive to the program code means for comparing, for selecting one of the plurality of information segments which best corresponds to the user-defined query in accordance with a predetermined criteria; program code means, responsive to the selected information segment, for presenting the selected information segment to the user through the user interface.