1. A method of monitoring service transition and delivery processes, comprising: generating, by a computer processor, a service engagement map based on data collected associated with the service transition and delivery processes, the service engagement map comprising a collection of artifacts in relation with one another that are relevant to the service transition and delivery processes; refining, by the computer processor, the service engagement map iteratively by discovering additional data associated with the service transition and delivery processes and updating the service engagement map according to the additional data; computing, by the computer processor, engagement metrics based on the service engagement map; and presenting, by the computer processor, the computed engagement metrics; wherein the generating comprises: obtaining the data associated with operations of the service transition and delivery processes; transforming the data into a list of actors, a list of accounts and a list of data types, the list of actors comprising names of people, names of groups of people, names of organization and application names, the list of accounts comprising client names, the list of data types comprising document classes, numeric data type and text data type, the transforming the data comprising executing a text mining technique to create the list with associated values of the actors, the accounts and the data types; generating statistics on the transformed data; based on the statistics, forming relationships between at least two or more of the actors, the accounts and the data types; cleansing the transformed data; and recalculating the relationships based on the transformed data that is cleansed, wherein the service engagement map comprises the relationships formed between at least two or more of the actors, the accounts and the data types; and wherein the presenting further comprises generating and displaying visualization comprising graphical nodes representing the artifacts comprising the actors, the accounts and the data types, and edges linking the graphical nodes representing the artifacts in relation with one another, the visualization providing a graphical view on a display device, of the service transition and delivery processes that shows how the service transition and delivery processes are mapped via the artifacts, wherein the relationships further comprise strength of a relationship between the service transition and delivery processes, the strength determined by a product of rates of a particular article discovered in the service transition and delivery processes connected by the relationship.