1. A method for globalizing handling of service management items, comprising the steps of: obtaining a service management item in a language convenient to a first of two or more actors; translating the service management item into a language-neutral format to obtain a language-neutral service management item; applying one or more annotators to the service management item; translating the language-neutral service management item into a language convenient to a second of two or more actors acting on the service management item; and routing the translated service management item to the second of two or more actors.