1. Apparatus for use in managing a service level associated with resources in an information technology (IT) system based on financial terms, the apparatus comprising: at least one processor operative to: (i) maintain an electronic contract that contains information pertaining to descriptions of one or more business transactions in IT terms, financial implications of one or more business transaction service levels, and reporting to be performed in one or more financial terms; and (ii) measuring the operation of the IT system in terms of one or more business metrics based on the electronic contract; and memory, operatively coupled to the at least one processor, for storing at least one of the electronic contract and results of the measurement operation.