1. A system for use by a service desk department in an insurance or financial services company, the system comprising: at least one communications interface configured: to receive call statistics data from a call management system (CMS) database, wherein the call statistics data includes data for each of a plurality of service desk agents for a given time period; and to receive service desk issue data from an issue tracking system database, wherein the service desk issue data includes data for each of the plurality of service desk agents for the given time period; wherein the call statistics data and the service desk issue data relate to interruptions in service for one or more systems related to: submitting insurance claims; processing insurance claims; performing stock trades; maintaining compliance with insurance laws; or maintaining compliance with Securities and Exchange Commission (SEC) regulations. at least one processor configured to: store the call statistics data and the service desk issue data in a performance metrics database; and obtain the call statistics data and the service desk issue data from the performance metrics database; and a display device configured to display a user interface element, wherein the user interface element includes, for each of the plurality of service desk agents; at least one area for displaying the call statistics data obtained from the performance metrics database that corresponds to the service desk agent; and at least one area for displaying the service desk issue data obtained from the performance metrics database that corresponds to the service desk agent.