title: pentaho can't access by chrome
body: <h2><strong>1. Symptom</strong></h2>
  
  <p>1.1 <strong>frontend</strong></p>
  
  <p>When I download and configure pentaho on my redhat server, it works on IE, but can't access by chrome with the admin account. you may see the attached pic below, loading all the time
  <img src="https://i.stack.imgur.com/yiObT.png" alt="enter image description here"></p>
  
  <p><strong>1.2 Chrome</strong></p>
  
  <blockquote>
    <p>Updated 1.2 on 2016/06/15 based on fvu comment</p>
  </blockquote>
  
  <p>There are also some mistakes on Chrome, below is the screenshot</p>
  
  <p><img src="https://i.stack.imgur.com/ze0JM.png" alt="enter image description here"></p>
  
  <p><strong>1.3 backend</strong></p>
  
  <p>I find some useful information in the log, but can't find anything useful on google. the log is below:</p>
  
  <pre><code>Reference number: 334266e0-aecf-41c6-afb5-7fb966b76d84
  2015-06-12 15:01:07,539 ERROR [org.pentaho.platform.dataaccess.datasource.wizard.service.impl.ConnectionServiceImpl] ConnectionServiceImpl.ERROR_0002 - Unable to get the list of connections: DatasourceMgmtService.ERROR_0004 - Error occurred during retrieving the datasource . Cause: exception while getting children for folder with id "cde5df46-b71d-40e0-b728-b506dec1abbb"
  
  Reference number: c17467b1-a9a8-4d54-9bd3-defb0531ec13
  2015-06-12 15:01:07,964 ERROR [org.pentaho.platform.dataaccess.datasource.wizard.service.impl.DSWDatasourceServiceImpl] DatasourceServiceImpl.ERROR_0022 - Unable to process logical model for domain id: steel-wheels.
  org.pentaho.platform.api.repository2.unified.UnifiedRepositoryException: PentahoMetadataDomainRepository.ERROR_0005 - Error retrieving domain with id [steel-wheels] - exception while getting data for file with id "ccd90ccc-5d7c-4b47-be28-2f36612703ad"
  
  Reference number: 9f7ae68e-4bd9-4511-928e-a32c2d2e7bc6
      at org.pentaho.platform.plugin.services.metadata.PentahoMetadataDomainRepository.getDomain(PentahoMetadataDomainRepository.java:312)
      at org.pentaho.platform.plugin.services.metadata.SessionCachingMetadataDomainRepository.getDomain(SessionCachingMetadataDomainRepository.java:193)
      at org.pentaho.platform.dataaccess.datasource.wizard.service.impl.DSWDatasourceServiceImpl.getLogicalModels(DSWDatasourceServiceImpl.java:427)
      at org.pentaho.platform.dataaccess.datasource.wizard.service.impl.DatasourceResource.getDSWDatasourceIds(DatasourceResource.java:160)
      at sun.reflect.GeneratedMethodAccessor125.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
      at java.lang.reflect.Method.invoke(Method.java:616)
      at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
      at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$TypeOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:185)
      at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
      at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:302)
      at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
      at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
      at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
      at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
      at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1511)
      at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1442)
      at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1391)
      at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1381)
      at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
      at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:538)
      at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:716)
      at org.pentaho.platform.web.servlet.JAXRSPluginServlet.service(JAXRSPluginServlet.java:62)
      at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
      at org.pentaho.platform.web.servlet.JAXRSPluginServlet.service(JAXRSPluginServlet.java:67)
      at org.pentaho.platform.web.servlet.PluginDispatchServlet.service(PluginDispatchServlet.java:89)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.pentaho.platform.web.http.filters.PentahoWebContextFilter.doFilter(PentahoWebContextFilter.java:161)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.pentaho.platform.web.http.filters.PentahoRequestContextFilter.doFilter(PentahoRequestContextFilter.java:83)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:378)
      at org.springframework.security.intercept.web.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:109)
      at org.springframework.security.intercept.web.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:83)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
      at org.springframework.security.ui.ExceptionTranslationFilter.doFilterHttp(ExceptionTranslationFilter.java:101)
      at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
      at org.springframework.security.providers.anonymous.AnonymousProcessingFilter.doFilterHttp(AnonymousProcessingFilter.java:105)
      at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
      at org.springframework.security.ui.basicauth.BasicProcessingFilter.doFilterHttp(BasicProcessingFilter.java:174)
      at org.pentaho.platform.web.http.security.PentahoBasicProcessingFilter.doFilterHttp(PentahoBasicProcessingFilter.java:88)
      at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
      at org.springframework.security.context.HttpSessionContextIntegrationFilter.doFilterHttp(HttpSessionContextIntegrationFilter.java:235)
      at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
      at org.pentaho.platform.web.http.filters.HttpSessionPentahoSessionIntegrationFilter.doFilter(HttpSessionPentahoSessionIntegrationFilter.java:265)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
      at org.springframework.security.wrapper.SecurityContextHolderAwareRequestFilter.doFilterHttp(SecurityContextHolderAwareRequestFilter.java:91)
      at org.springframework.security.ui.SpringSecurityFilter.doFilter(SpringSecurityFilter.java:53)
      at org.springframework.security.util.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:390)
      at org.springframework.security.util.FilterChainProxy.doFilter(FilterChainProxy.java:175)
      at org.springframework.security.util.FilterToBeanProxy.doFilter(FilterToBeanProxy.java:99)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.pentaho.platform.web.http.filters.SystemStatusFilter.doFilter(SystemStatusFilter.java:59)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.pentaho.platform.web.http.filters.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:112)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.pentaho.platform.web.http.filters.WebappRootForwardingFilter.doFilter(WebappRootForwardingFilter.java:66)
      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
      at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:606)
      at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
      at java.lang.Thread.run(Thread.java:636)
  Caused by: org.pentaho.platform.api.repository2.unified.UnifiedRepositoryException: exception while getting data for file with id "ccd90ccc-5d7c-4b47-be28-2f36612703ad"
  </code></pre>
  
  <h2><strong>2. Environment</strong></h2>
  
  <ul>
  <li>server OS:   Linux version 2.6.32-131.0.15.el6.x86_64（Red Hat 4.4.4-13）</li>
  <li>Pentaho: 5.0.1 stable community edition </li>
  <li>Chrome:  43.0.2357.124 m</li>
  <li>Laptop:  Windows 7 Home edition, Chinese characters only</li>
  </ul>
  
  <h2><strong>3. Reference</strong></h2>
  
  <p>the following list is the document I find useful, especial the last one I use this document to configure my pentaho system.</p>
  
  <ul>
  <li><a href="http://helicaltech.com/pentaho-5-0-1-ce-integration-mysql-5-0-1-ce-windows-linux-family/#.VXjcvPmqpBc" rel="nofollow noreferrer">http://helicaltech.com/pentaho-5-0-1-ce-integration-mysql-5-0-1-ce-windows-linux-family/#.VXjcvPmqpBc</a></li>
  <li><a href="http://forums.pentaho.com/showthread.php?59987-Server-in-the-Tomcat-or-Java" rel="nofollow noreferrer">http://forums.pentaho.com/showthread.php?59987-Server-in-the-Tomcat-or-Java</a>!!</li>
  <li><a href="https://jackrabbit.apache.org/jcr/index.html" rel="nofollow noreferrer">https://jackrabbit.apache.org/jcr/index.html</a></li>
  <li><a href="https://stackoverflow.com/questions/8716259/what-does-the-apr-based-apache-tomcat-native-library-was-not-found-mean">What does &quot;The APR based Apache Tomcat Native library was not found&quot; mean?</a></li>
  <li><a href="http://infocenter.pentaho.com/help/index.jsp?topic=%2Finstall_manual%2Ftask_configure_rdbms_repository.html" rel="nofollow noreferrer">http://infocenter.pentaho.com/help/index.jsp?topic=%2Finstall_manual%2Ftask_configure_rdbms_repository.html</a></li>
  </ul>
  
  <p>Is there anyone have any clues about my questions ? </p>
  
  <ol>
  <li>Why I followed every steps on the manual, there is still error logs in the tomcat/logs/pentaho.logs?</li>
  <li>why now I can't access by chrome but can access by IE with admin account?</li>
  </ol>
  
  <p>Thanks in advance! I suffered a lot recently because of pentaho.</p>