title: Amazon Lex Preventing Intent from activting
body: <p>I have an intent configured where a user can ask about resetting their password. My bot successfully picks up that the user is asking about a password reset and responds correctly. The bot provides the user with help on how to reset their password and then asks whether they want to log a support ticket. When they type the utterance "Create ticket" the second intent is triggered.</p>
  
  <p>The second intent asks the user for their email address, customer id, and description of the ticket.</p>
  
  <p>All works well until the user types in the description and the bot invokes the first intent regarding the password reset and again provides the user with help on resetting their password.</p>
  
  <p>Is there a way to prevent the first intent fro triggering whilst the user is typing the description as part of the questions in the second intent?</p>