title: Teams in osTicket?
body: <p>I've just started working on osTicket. I'm digging this ticket system to understand more of it. I read a lot about its feature from official website as well as some forums but still I could not figure out the purpose of teams. Can you explain - with some practical example, use of this teams feature and how I may help me in making it work for an education institute with multiple campuses?</p>