title: I have an idea, I just need someone to point me in the right direction to get started
body: <p>I was wondering if there's a way I can automate the process of fixing patient appointments. The system could be like: patients call the number, the call is automatically received and a welcome message is played and the patients are told to hang up. After which, the patients are sent a text message with the details of their appointments and their phone numbers are recorded.</p>
  <p>I'm totally new to this, any ideas where I should get started?</p>