title: Windows 2012 R2 RDS Black Blank Screen on login by admin or users in GCP
body: <p>I am a Windows Sysadmin running a set of Windows 2012 R2 servers on GCP that were deployed via Itopia which is a Google Cloud partner that orchestrates the deployment of Windows 2012 R2 servers on Google cloud for the sole purpose of running IAAS Windows RDS servers on GCP.</p>
  
  <p>Sporadically when users or myself (domain admin) logs into the RDS session host the login appears as normal and seems to pass user login stage but then the desktop experience shows up as a blank black screen with no start menu or explorer as you would normally see logging into a windows desktop experience on RDS.</p>
  
  <p>Has anyone else experienced this issue on Windows RDS or Windows RDS on GCP?  I know that GCP does not install display adapters into their servers so it is impossible to get to a graphical UI as an administrator to see what is going on with this server.</p>
  
  <p>I'm not very familiar with the Google Cloud Shell but I understand there might be some commands there to check on services or other parts of the O/S health.</p>
  
  <p>In my case I believe it is a RDS service that is failing and needs to be restarted but is stuck for some reason.  With the lack of a console it is difficult to troubleshoot.</p>
  
  <p>Any suggestion on how to best tackle this?</p>
  
  <p>Thanks</p>