title: How to disable rotation ip address in OSticket API
body: <p>I able to create a ticket in OSticket by using api as below:</p>
  
  <pre><code>Header:
  - Content-type : application/json
  - X-API-Key : 11CB7DD1E1F02123XX0696C455053BFB
  
  Body
  {
      "alert": true,
      "autorespond": false,
      "source": "API",
      "name": "User Name",
      "email": "ifwat@gmail.com",
      "phone": "0178791211",
      "subject": "Create ticket using API",
      "ip": "10.224.16.*",
      "message": "data:text/html,MESSAGE &lt;b&gt;User create using api&lt;/b&gt;"
  }
  </code></pre>
  
  <p>One X-API-Key for one IP address. Since I use this API in chatbot and install it in the same server with OSticket so I don't have to worry about the user's IP. By right my IP will be the same all the time.</p>
  
  <p>But it's weird because the IP keep rotate between 10.224.16.4 and 10.22.16.5</p>
  
  <p>So it will come out with "INVALID API KEY" when the X-API-Key is not for that IP.</p>
  
  <p>when its failed I have to re-try again until 3 times then it will rotate and using <em>.</em>.*.4</p>
  
  <p>Then after 2-3 times call this API it will change the API again to <em>.</em>.*.5</p>
  
  <p>Please advise what should I do to make it the API never change and only use one either <em>.</em>.*.4 or <em>.</em>.*.5</p>