title: Amazon Connect is not recording calls to an S3 Bucket
body: <h2>Synopsis</h2>
  <p>I set up a new Amazon Connect instance, and a Direct Inbound Dial (DID) phone number. I set up the phone number to point to the <code>Sample Recording Behavior</code> contact flow. To test it out, I called into the DID phone number, and pressed <code>1</code> to set up agent/customer recording. Then I chose the option to enter a queue, and used the Amazon Connect soft phone to answer the call from my web browser.</p>
  <p>Amazon Connect automatically created an Amazon S3 Bucket, but the recording of the conversation was never created.</p>
  <h2>Actual Result</h2>
  <ul>
  <li>No recording was stored in Amazon S3 Bucket.</li>
  <li>S3 Bucket was empty.</li>
  </ul>
  <h2>Expected Result</h2>
  <p>Amazon Connect stores a copy of the call recording, from both agent/customer sides, in the Amazon S3 Bucket that was created for the instance.</p>
  <p><strong>Question</strong>: How do I make Amazon Connect store call recordings into Amazon S3, if the default configuration does not work?</p>