title: Can't start live chat and slow response on Appcelerator Support
body: <p>Not sure if it's only me, but as of one month ago, I can't see the live chat button on the Appcelerator website. I've tried multiple browsers and VPNs but I can't seem to get in touch with the Appcelerator Support Team.</p>
  
  <p>1) Does any one know if they removed this support service from the Indie plan?</p>
  
  <p>2) Does anyone know a good way of getting service, as I don't hear anything for ages when contacting via email at support@appcelerator.com</p>
  
  <p>I have an Indie account but see the below text at <a href="https://developer.appcelerator.com/help" rel="nofollow noreferrer">https://developer.appcelerator.com/help</a></p>
  
  <p>"Ask our Support
  The current plan for MY ORG does not include Appcelerator Support. Please consider our other Plans or Ask the Community."</p>