title: Increasing number of "Device not compatible" issues in Google Play
body: <p>Our app has been available for over 4 years without this sort of issue, but within the past month we have a variety of users emailing us to say that when they try to download the app it says "Device not compatible" in Google Play. </p>
  
  <p>The changes we made during this period were the addition of In-App purchasing into the app. </p>
  
  <p><a href="https://i.stack.imgur.com/tEqw0.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/tEqw0.png" alt="Here is an image of the support and features listed for this APK in Google Play Developer Console"></a></p>
  
  <p>Here are some questions I was asking users who reported it. </p>
  
  <p>User 1: </p>
  
  <ol>
  <li>What version of Android are you running? Android 5.1</li>
  <li>What type of device? Motorola Droid Turbo</li>
  <li>Do you have a credit card already associated with Google Play? Yes, and a "google rewards" that I use to pay for most google items.</li>
  <li>Which carrier are you using? Verizon</li>
  <li>Which country are you in? IL, USA</li>
  </ol>
  
  <p>User 2:</p>
  
  <ol>
  <li>What version of Android are you running? Android 5.0</li>
  <li>What type of device? Samsung Galaxy S5</li>
  <li>Do you have a credit card already associated with Google Play? No, I don't have a credit card associated yet</li>
  <li>Which carrier are you using? Viva</li>
  <li>Which country are you in? Kuwait</li>
  </ol>
  
  <p>User 3:</p>
  
  <ol>
  <li>What version of Android are you running? Android 5.0</li>
  <li>What type of device? Samsung S5</li>
  <li>Do you have a credit card already associated with Google Play? Yes</li>
  <li>Which carrier are you using? Verizon</li>
  <li>Which country are you in? U.S.</li>
  </ol>
  
  <p>We have thousands of users with the same devices though which also adds to the oddness of this. </p>
  
  <p>Has anyone else experienced anything similar or found a solution?</p>