title: access Lync / Skype for Business conversation in C#
body: <p>I'm facing a use case, where it shall be possible to take over a Lync/Skype for Business Conversation into my Software. The help desk user was contacted by a customer via Skype for Business and now needs to create a ticket from that conversation. Only the chat-conversation is needed, no voip conversations or so.</p>
  
  <p>I could not find any documentation about how to start any Actions out of a Skype for Business conversation window.</p>
  
  <p>I'm sure, somebody solved that before.</p>