title: Copy an outlook email to a folder or read the email via javamail?
body: <p>We are handling many emails from our clients. Each email that has a subject line with a case number is uploaded to our CRM. Currently we have our analyst doing this process, ie., every email he gets or sends he copy the email to the desktop and later upload that file to the relevant case.</p>
  
  <p>This is very tedious and time consuming. My Design question here is this:</p>
  
  <p>Option 1: read the email via java mail and if the subject line has a case number - simply get the content and the attachments and upload the email to the crm.</p>
  
  <p>Or </p>
  
  <p>Option 2: copy the outlook email to the desktop and then upload the email <strong>as a file</strong> to the crm.</p>
  
  <p>I'm not sure but it looks that option 2 is better because everything in the email (attachments, docs, diagram, photos) will be uploaded and when the analysis will refer to the caseid he will be able to see the email 'as is' (as if it's from outlook).</p>
  
  <p>First option save me the hessle to work with outlook but I'm afraid the email will be only text (not sure if there's a way to upload the entire email as if it's an outlook file)</p>
  
  <p>Thanks for any pointers </p>