title: How do I close the gap between developers and production support teams?
body: <p>To make my question clear, allow me to define the terms of the title--</p>
  
  <p>Production support teams are the resources who maintain software applications which are currently in use. The developers are the coders who write the software apps from requirements. </p>
  
  <p>Often times atleast in my work experience these two teams meet only once or twice at best, to discuss about the next production release. It is assumed that the production support teams are going to understand potential risks without ever looking at requirements or design documents or ever meeting the clients, or stake holder. It is expected that out of just out of one/two meeting with the Dev teams, the Prod support teams are to understand and mitigate and resolve potential risks out of this release.</p>
  
  <p>This being the problem, I am tasked with coming up with guideline to close the gap between the Production Support Teams and the Developers. What are your ideas? What questions need to be asked when the two teams come together?</p>