title: App in Open Testing phase on Play Store can't be accessed
body: <p>I have an app that already have had several releases pushed to the Open Testing track:</p>
  <p><a href="https://i.stack.imgur.com/C7jxC.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/C7jxC.png" alt="enter image description here" /></a></p>
  <p>The earliest release was 22 hours ago and the latest, 2 hours ago. However, no one seems to be able to access the app with either links provided here:
  <a href="https://i.stack.imgur.com/Qm4Vf.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/Qm4Vf.png" alt="enter image description here" /></a></p>
  <p>The first link for joining on Android shows this:
  <a href="https://i.stack.imgur.com/jZvCH.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/jZvCH.png" alt="enter image description here" /></a></p>
  <p>The second link, for joining on the web, prompts me to sign-in to my google account, and then shows this:
  <a href="https://i.stack.imgur.com/4TiKM.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/4TiKM.png" alt="enter image description here" /></a></p>
  <p>However, people that were originally in my internal testing email list <em>can</em> access the app from the first link, <em>but not</em> the second link. I am also able to download, install and run the app from the first link on my Android Emulator (using my own google account which is in the internal testing email list).</p>
  <p>I've tried adding new users to my internal testing email list, but that didn't allow them to access the Open Testing release.</p>
  <p>I've also tried pausing the internal testing track, but that did nothing. I have read elsewhere that the open testing app will only be available after a few hours, but the first release has already been released 22 hours ago.</p>
  <p>How do I fix this?</p>