title: OTRS with no text message in the body
body: <p>I have made a script in python to automatically open tickets on OTRS. </p>
  
  <pre><code>SERVER = "mailserver.domain"
  FROM = "ZABBIX&lt;zabbix@domain&gt;"
  SUBJECT = "{0}-{1}[ZABBIX] Do something".format(date,hour)
  TO = ["otrs.ticket@domain"] 
  CC = someone@domain
  BODY = "[{0}] Caracteres randomicos para evitar reabertura de chamado no OTRS\n\n\n".format(RANDOM)
  REPLY = "dudeIT@domain"
  Cmd = 'cat {2} | isql DATABASE01 {0} {1} -b -c -d, &gt; {3}'.format(User,Pass,QuerySQL,FileTXT
  Converte = 'unix2dos %s '% FileCSV
  
  exec_query = os.system(Cmd)
  
  tcsv = open(FileCSV,"wb")
  ftxt = open(FileTXT, "rt")
  for line in ftxt:
      tcsv.write(line.replace(',',';'))
  
  tcsv.close()
  ftxt.close()
  
  exec_converte = os.system(Converte)
  
  TEXT = MIMEText(BODY.encode('latin-1'),'plain')
  msg = MIMEMultipart()
  msg['Subject'] = SUBJECT
  msg['From'] = FROM
  msg['To'] = ', '.join(TO)
  msg['Cc'] = CC
  msg['reply-to'] = REPLY
  destinatarios = TO + CC.split(",")
  part = MIMEBase('application', "octet-stream")
  part.set_payload(open(FileCSV,"rb").read())
  Encoders.encode_base64(part)
  part.add_header('Content-Disposition', 'attachment;
  filename=List_Files.csv')`
  
  msg.attach(part)
  msg.attach(TEXT)
  server = smtplib.SMTP(SERVER)
  </code></pre>
  
  <p>While testing the script (sorry for the errors of bad practices and etc), everthing was fine, the body (text message) and the attachment was ok. But when I send the email to OTRS. The text don't appear in body of ticket, instead the OTRS show the message: "no text message = > see attachment.</p>
  
  <p>Need help to fix this.<a href="https://i.stack.imgur.com/k9sxA.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/k9sxA.png" alt="OTRS with no message in the body"></a></p>