title: Genesys-How to get selected queue info and specify multiple statistic metric
body: <p>Once again, I know it's a rare topic here, I just try my luck here to get some idea.</p>
  
  <p>I'm new to Genesys and currently I'm developing an agent desktop with PSDK 8.5 and C#.NET. In my agent desktop, there is a listview for displaying selected virtual queue info. I'm able to connect to CCPulse and Stat Server programmatically, the problem is I don't know how to select specific virtual queue info even I've read the Genesys documentation.</p>
  
  <p>Here's what I've got from CCPulse:</p>
  
  <p><a href="https://i.stack.imgur.com/vcEXB.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/vcEXB.png" alt="enter image description here"></a></p>
  
  <p>As I referred to the documentation, to get the information of certain object, have to do something like:</p>
  
  <pre><code>//Requests that Stat Server start sending information about a predefined statistics
  RequestOpenStatistic requestOpenStatistic = RequestOpenStatistic.Create();
  
  //Describe the statistic object (the monitored object)
  requestOpenStatistic.StatisticObject = StatisticObject.Create();
  requestOpenStatistic.StatisticObject.ObjectId = "prepaid_vqs";
  requestOpenStatistic.StatisticObject.ObjectType = StatisticObjectType.GroupQueues;
  requestOpenStatistic.StatisticObject.TenantName = "Environment";
  requestOpenStatistic.StatisticObject.TenantPassword = "";
  </code></pre>
  
  <p><strong>Question 1</strong>: How can I get to the <em>"prepaid_vq"</em> which is under <em>"prepaid_vqs"</em>? Based on the statements above, I can reach to <em>"prepaid_vqs"</em> level, but don't know how to reach to <em>"prepaid_vq"</em>.</p>
  
  <p>After describing the StatisticObject, then have to describe the StatisticMetric:</p>
  
  <pre><code>requestOpenStatistic.StatisticMetric = StatisticMetric.Create();
  requestOpenStatistic.StatisticMetric.StatisticType = "CurrNumberWaitingCalls";
  </code></pre>
  
  <p><strong>Question 2</strong>: How can I specify multiple statistic metric (eg. ServiceFactor, CurrNumberWaitingCalls) at one time and send them together under the same ReferenceId? I need to get more than one statistic info for one virtual queue.</p>
  
  <p>So at the end, this is my expected result to be display on the agent desktop:</p>
  
  <p><a href="https://i.stack.imgur.com/0MSRT.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/0MSRT.png" alt="enter image description here"></a></p>
  
  <p>Any Genesys Guru here please help.</p>