How polite is おっけーです when it is said by the shop staff to a customer?


Let me describe the scenario first so you can get the nuance better. I was
looking for a new apartment from several agents. An agent "A" to which I will
refer for the following explanation provided me with services such as
searching for several apartments that conforms to my budget, bringing me to
look at the apartments, etc. It was on Friday. As no apartments satisfied me,
the staff will provide me with other options in the next Monday.

As I have no time to wait, I go to other agents and I found an apartment on
Saturday. Sunday afternoon, there was a call from the agent A saying, when you
will come tomorrow? My reply is as follows:

> 大変申し訳ありません。新しいアパートを見つけてしまいましたので・・・

And his respond is

> オッケーです

# Question

How polite is おっけーです when it is said by the shop staff to a customer?

Is there any feel of disappointment in this context?




オッケーです on its own does not have a feel of disappointment. It's just "I
understood" or "okay," which can be said with or without disappointment. (But
writing it with hiragana (おっけーです) is only acceptable in a chat with your close
friends. You _heard_ it, right?)

オッケーです is relatively colloquial and casual. It's definitely inappropriate if
this is said by a receptionist of a luxury hotel you visit for the first time.
But some experts like real estate agents and physicians tend to drop keigo (at
least very formal ones) fairly quickly once you are familiar with them. Saying
オッケーです with a smile is not necessarily a bad word choice.

Another possibility is that he just tried to speak in easy Japanese. We all
know keigo is difficult. Depending on how fluent you are, people may avoid
using difficult keigo like 承知致しました even in a business setting.




オッケーです on its own does not have a feel of disappointment. It's just "I
understood" or "okay," which can be said with or without disappointment. (But
writing it with hiragana (おっけーです) is only acceptable in a chat with your close
friends. You _heard_ it, right?)

オッケーです is relatively colloquial and casual. It's definitely inappropriate if
this is said by a receptionist of a luxury hotel you visit for the first time.
But some experts like real estate agents and physicians tend to drop keigo (at
least very formal ones) fairly quickly once you are familiar with them. Saying
オッケーです with a smile is not necessarily a bad word choice.

Another possibility is that he just tried to speak in easy Japanese. We all
know keigo is difficult. Depending on how fluent you are, people may avoid
using difficult keigo like 承知致しました even in a business setting.

