Greetings to use in email enquiries


As a **potential customer** , how should I start and end an email if I am
emailing a business, for example, to ask about a product? How should I
introduce myself? Would I need to use 謙譲語 and 尊敬語?

Additionally, what would be the difference between if I knew the name of the
person I will be emailing and not?

I saw [this question](https://japanese.stackexchange.com/questions/15637) but
it seems to only address the case that I have already interacted with the
business in the past, which isn't the case.




Writing as a customer will be much easier than writing in business. You don't
have to be too nervous. Using basic 丁寧語 (e.g. 思っています instead of 思っている) will
suffice, though extra correct 謙譲語 (like 存じております) may somewhat improve your
impression.

As for 尊敬語, I don't think you need it. But to add one point, utilizing the
word 貴社 (or 御社) will be useful, like 貴社の製品 "your products".

You can start the letter with like "●●●● 様", or "●●●● 御中" (●●●● being the name
of the company). If you know someone to write to specifically, then start it
like "●●●● (department name) ○○○○様".




Writing as a customer will be much easier than writing in business. You don't
have to be too nervous. Using basic 丁寧語 (e.g. 思っています instead of 思っている) will
suffice, though extra correct 謙譲語 (like 存じております) may somewhat improve your
impression.

As for 尊敬語, I don't think you need it. But to add one point, utilizing the
word 貴社 (or 御社) will be useful, like 貴社の製品 "your products".

You can start the letter with like "●●●● 様", or "●●●● 御中" (●●●● being the name
of the company). If you know someone to write to specifically, then start it
like "●●●● (department name) ○○○○様".

