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<p>Wide Area Networks (WAN) have become more prevalent with the expansion of global  organizations. WANs have provided more geographical flexibility, shared resources, and have even eased the workload in most organizations when performing at optimal levels. Historically, however, such IT configurations have not been found to provide a  measurable level of productivity despite the rapid advances in computing technology. This shortfall has prompted decision makers to explore the Knowledge Value Added (KVA) aspects of IT solutions to define the true return on investment associated with each adoption. The purpose of this study is to evaluate the impact of Cascade, a WAN  optimization tool, within the context of the C4I helpdesk model. The actual repair portion  of the WAN is beyond the scope of this research; however, the technical support process  from notification to corrective action has been modeled and then reengineered to  demonstrate the KVA benefits in optimizing the WAN with Cascade and Steelhead  products made available through Riverbed Technology.
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<br>Subjects: Information science</div>
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Sanders, Aaron Delano</div>
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