<div class="description">
<dl><dd>Thesis advisor(s): William J. Haga, Susan P. Hocevar</dd>
<dd>"March 1998."</dd>
<dd>Thesis (M.S. in Management) Naval Postgraduate School, March 1998</dd>
<dd>Includes bibliographical references (p. 65)</dd>
<dd>US Navy (USN) author</dd>
<dd>dk/dk cc:9116 9/1/98</dd></dl><br>Subjects: Customer service</div>
<div class="fn value">
Yu, Warren.</div>
Internet Archive identifier