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<p>In this Joint Applied Project, the author discusses the various Program Management challenges presented by Web 2.0  (technical and non-technical). The challenges are categorized into eight major areas: cost, schedule, performance,  technologies, process, people, quality and security. In addition to the identified challenges, Lessons Learned and Best  Practices are presented to better assist Program Managers in implementing, directing and controlling the various  aspects of Web 2.0 that exist within their unique programs, or that exist externally, as their program interfaces with  those Web components. Information came from detailed discussions with Web Managers and operational personnel  who are intimate with the technical and non-technical aspects of Web 2.0 and the diverse challenges Program  Managers have experienced or will engage. This education, awareness, training and knowledge will allow Program  Mangers to better manage and solve Web 2.0 issues, today and in the future. Additionally, the DoD decision to  restrict access to Web 2.0 social media Web sites is expected in 2010.
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<br>Subjects: Cost.; Web; Web 2.0; Internet; Information Age; Program Management; Program Manager; programmatic</div>
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Woodall, Yonghee K.</div>
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