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<p>There is an obvious need for performance measurement in U. S. Navy commands. Not only are performance metrics, or measurements, essential to tracking progress toward strategic goals, but as a publicly funded entity and holder of the public trust, the Navy has an obligation to efficiently and effectively use those public funds. Performance metrics are the guideposts to achieving efficiency and effectiveness. This thesis was designed to aid the Program Executive Office for Integrated Warfare Systems, a Navy Echelon III acquisition command, with a performance measurement project, deriving metrics for two of its seven major programs, IWS 1.0 and 2.0. Performance drivers were captured through interviews with key leaders in those two major programs. Those interviews were transformed into causal performance maps which depicted the interplay of the drivers and the outcomes they influenced. Performance metrics were then derived for those drivers and outcomes and arranged in a balanced scorecard format. The scorecards will hopefully be useful to the major program managers in monitoring the progress of their organizations toward achieving strategic success. Additionally, the metrics should enhance understanding of strategic direction by the rank and file of IWS 1.0 and 2.0.
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<br>Subjects: Organizational effectiveness</div>
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Arnold, Ronald J.</div>
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