<div class="description">
<p>This exploratory study assesses the usability of an online policy document system, specifically with  company grade supply officers in the United States Marine Corps. Using common work scenarios, users were asked to search for specific policy documents. Their efforts to navigate through the system were recorded and analyzed to better understand areas in the system that posed challenges to supply officers' efforts at policy retrieval and  understanding. The primary purpose of this study is to provide recommendations, based on the test findings, that will  address opportunities to enhance the effectiveness and efficiency of the current electronic publication system. Based  on this analysis, the second purpose of this study was to provide recommendations to enhance the effectiveness,  efficiency, and user satisfaction with the electronic document system.  Five participants were observed as they used electronic policy and regulatory documents related to financial  management and property control functions. The participants were chosen because they represent the user population  and are familiar with the electronic document system. Each participant conducted typical search and retrieval tasks  using think-aloud protocols. Each session was videotaped, and participants were interviewed afterwards.  In-depth analysis of the data indicates that participants are generally satisfied with the system, but significant  opportunities exist to improve its effectiveness and efficiency. Most notable recommendations are: increase search  capability, provide consolidated offering of content, allow personalization and portability, improve ability to see  context/location within documents, create additional linking mechanisms, and migrate away from .pdf file format.  Additional recommendations address the need for iterative testing and triangulation of problem areas to increase data  reliability.
</p>
<br>Subjects: Inventory control.; Usability; supply; policy; electronic documents; effectiveness; efficiency; satisfaction</div>
<div class="fn value">
Stahl, Scott A.</div>
Internet Archive identifier