<p>On Friday, Dec. 13, 2019, MTA New York City Transit honored seven employees who were recognized for embodying the guiding principles of the Fast Forward plan to improve subway and bus service as part of Transit’s new “On the Spot” awards given by senior management who witness the employees’ exemplary service.
</p><p>The awards’ slogan, “If you see something, do something,” play off the MTA’s world-famous, trademarked “If you see something, say something” safety campaign by encouraging managers to embrace spontaneous acts of employee recognition. 
</p><p>Station agent David Pagan was honored for Customer Service and Diversity and Inclusion: David’s energy and professional courtesy elevate the customer service he provides to one of the busiest stations in the subway system, 34 St-Penn Station, that is also the first point of entry to New York City for many visitors arriving by commuter rail or Amtrak. 
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Photos: MTA NYC Transit / Marc A. Hermann
<a rel="nofollow" class="external text" href="https://www.flickr.com/people/61135621@N03">Metropolitan Transportation Authority of the State of New York</a> from United States of America
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<a rel="nofollow" class="external text" href="https://www.flickr.com/photos/mtaphotos/49222791323/">NYC Transit Honors 7 Employees Who Embody Fast Forward Plan’s Guiding Principles</a>